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Reviews of Best Western Plus Seawall Inn & Suites By The Beach

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1006 reviews" "
Rating 8 - Good. 230 out of 1006 reviews" "
Rating 6 - Okay. 79 out of 1006 reviews" "
Rating 4 - Poor. 41 out of 1006 reviews" "
Rating 2 - Terrible. 35 out of 1006 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and comfy bed
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Sherri,Thanks so much for your review of Best Western Plus Seawall Inn & Suites By The Beach! It's great to know our peaceful accommodations and comfy beds impressed you. It would be our pleasure to welcome you back anytime.

10/10 Excellent

Miguel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was really nice for the price and location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Miguel, Thank you for taking the time to share your feedback! Providing an enjoyable experience is what we strive for and we are happy to hear that we were able to meet your expectations. We look forward to seeing you on your next visit!

6/10 Okay

Darlene

Travelled with partner
Liked: Staff & service
Did not like the location. On their website it appeared that the hotel was on the beach when in reality the beach was across the road and not visible at all from the hotel.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 13, 2024
Dear Darlene,Thank you for your feedback and for staying with us. We are disappointed your visit was not as expected, and we apologize for any inconvenience. It was an honor having you as our guest, and we hope you will consider a return visit the next time you are in Galveston.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
Just average or slightly poor. Sheets were clean and soft.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Linda,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our sheets clean and soft, we're concerned to learn about your overall experience. Your satisfaction is important to us, and we'll strive to improve based on your comments. We hope to have the opportunity to exceed your expectations during your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Don, Yuma

Liked: Cleanliness, staff & service, property conditions & facilities
Free cruise parking. Best deal ever!!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 11, 2024
Dear Don,Thank you for your perfect rating! We're delighted our free cruise parking was the highlight of your experience, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff went out of their way to make sure our family was well taken care of. Above and beyond. Highly recommended.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
Dear Raymond,We're so happy to know that our amazing team members were the highlights of your visit and that you had a great time with us overall. Your recommendation means the world to us and we hope to see you again soon.

6/10 Okay

Denise

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Doris, Baton Rouge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk receptionist, Rene A, made our experience great. The coffee was great. We didn’t eat at the breakfast bar although it looked good and well stocked. It was too cold for the pool but it looked very attractive.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
Dear Doris,From our tasty coffee to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. We will be sure to pass your compliments along to Rene and we hope to see you again soon.

10/10 Excellent

AMY

Stayed 1 night in Mar 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay. When I first got in my room I thought it was small and he was but the other pros outweighed that The manger I believe (day clerk) was great.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Steve,Thank you for taking a moment to leave a review. It's wonderful to know you had an enjoyable experience! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

8/10 Good

Debbie, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room older hotel but kept up
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Debbie,It was a pleasure to welcome you to Best Western Plus Seawall Inn & Suites By The Beach during your recent visit. We're happy to hear you had a pleasant experience and that you appreciated our comfortable and well-maintained accommodations. However, we're sorry if you found our property not as updated as you were expecting but we do value your feedback. Thank you for your review, and we hope to have the opportunity to welcome you back the next time you're in the area.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay before a cruise
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear David,Thank you for allowing Best Western Plus Seawall Inn & Suites By The Beach to host your recent stay. We're happy to hear you had an enjoyable visit and that you found us ideal prior to your cruise. We're grateful for your comments, and we hope to have the opportunity to welcome you back the next time you're in the area.

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk let us check in early. Room very clean. A bit of a walk to the better places on the seawall. Good value.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Bonnie,Thank you for choosing Best Western Plus Seawall Inn & Suites By The Beach and for sharing your delightful review. We are thrilled you were impressed with our wonderful staff, clean accommodations, and great value. It would be a pleasure to welcome you back for another five-star experience.

10/10 Excellent

Alice

Stayed 1 night in Feb 2024

10/10 Excellent

Dean

Stayed 1 night in Feb 2024

10/10 Excellent

Starlisa

Travelled with family, Travelled with partner
Pleasant staff and very helpful with our trip. Clean rooms!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Starlisa,We're so happy to know that our amazing team members and clean rooms were the highlights of your visit. Thank you so much for taking the time to leave us your five-star rating and we hope to see you again soon.

10/10 Excellent

John, Adkins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the night
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear John,Thank you for choosing Best Western Plus Seawall Inn & Suites By The Beach! We're delighted you had a good experience. Our team strives to ensure every guest enjoys a comfortable stay, and we look forward to welcoming you back for another great night in the near future!

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. The location isn't far from the Carnival cruise terminal, so it was easy to take a short Uber ride over to the location. The hotel allowed extended parking in the rear for guests that are on a cruise. The best part is that my car was still there and in good shape when I got back. Great stay.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Joe,It is wonderful to know that you had an excellent experience with us! Thank you so much for your kind words about our impeccable accommodations and for mentioning our convenient location and extending parking. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

Rebecca

Travelled with family, Business traveller
Liked: Amenities
Enjoyed the stay.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Rebecca,It is always a delight to know that our guests had an enjoyable experience with us. Thank you for the excellent rating and for choosing us for your accommodations. Please keep Best Western Plus Seawall Inn & Suites By The Beach at the top of your list for your accommodations on your next visit to Galveston. Come back anytime!

10/10 Excellent

Yvonne, FLOWER MOUND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

paula, pomona

Travelled with partner
The staff was friendly and informative to questions we had. I would go back again.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
Dear Paula,Thank you for your kind words regarding our team's friendly service. We are glad we could answer any questions you had. It was an honor having you as a guest at Best Western Plus Seawall Inn & Suites By The Beach. Please stop by and say hello the next time you are in Galveston!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but owner very nice and professional and very clean. Extremely close to cruise ship area. Nice view of beachfront.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Sharon,We're so thrilled to know that you had a good time with us and that our prime location was perfect for your needs. It's also wonderful to hear that you found our accommodations to be clean. Thank you, and we hope to see you again soon.

10/10 Excellent

Kagan

Travelled with family, Business traveller
Easy check in
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Kagan,Thank you so much for the five-star rating. We're so happy to know that you had a good time with us overall and that our easy check-in impressed you. Please consider coming back to join us again in the future.

10/10 Excellent

Dwight, New Orleans

Stayed 1 night in Jan 2024

8/10 Good

Tammy

Travelled with family
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Tammy, Thank you for your review! We're delighted you had an enjoyable experience. It was a pleasure having you here, and we hope you return soon!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Edward,Thank you for your review! We're pleased you had an enjoyable experience. It was a pleasure having you as our guest, and we hope you return soon.

8/10 Good

Cora

Disliked: Cleanliness, amenities
No restaurant in walking distance
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Cora,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Our staff is always happy to provide suggestions for food delivery to help arrange transportation. Should you be in the area again, please come back to see us.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The building is older, but clean.I would stay again
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Deborah,Thank you so much for choosing to stay with us at Best Western Plus Seawall Inn & Suites By The Beach. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and pillows were very comfortable and the breakfast bar was better than most.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Larry, Thank you for choosing Best Western Plus Seawall Inn & Suites By The Beach and sharing your review. We're so happy to hear that our comfortable beds and delicious breakfast options were the highlights of your stay. We appreciate your five-star rating, and please come back soon!

10/10 Excellent

vic

Stayed 1 night in Jan 2024

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking can be difficult for a late arrival.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Allan,We're so happy to know that you had a good time with us overall. Please accept our apologies for any parking issues during your visit, and we'll keep your feedback in mind. Thank you, and we hope you'll join us again soon for another great stay.

10/10 Excellent

Sherry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Front desk agent Renee was awesome
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Sherry,We're delighted that Renee provided top-notch hospitality during your stay. We'll make sure to pass along your compliments, and we can't wait to welcome you back to Best Western Plus Seawall Inn & Suites By The Beach for another wonderful experience.

6/10 Okay

John

Liked: Staff & service
The staff was fantastic but the hotel itself was below average. It had a slightly rundown feel and the location was not close to the beach. Adequate, decent breakfast.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear John,We're pleased to hear that you found our team fantastic, and we appreciate your feedback on your stay. While we're disappointed you were unimpressed with our aesthetics and location, we're glad you were satisfied with our breakfast. Your comments are valuable to us, and we'll take them into account as we work to improve. We hope you'll consider giving us another chance for an even better experience.

6/10 Okay

Amber

Travelled with partner
Liked: Staff & service
We had a great view of the beach, although it was pretty far away. The staff was very nice. Breakfast was average hotel breakfast. Waffles, eggs and sasuage along with all the pastries. I dont feel that the room was worth what we paid for it. Carpets were really dirty all thoughout the hotel. Some places had a mildew smell, probably from the carpets. Wouldnt stay again.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Amber,We're honored to have hosted you and grateful you took the time to provide feedback about your experience. While we're glad you enjoyed our beach views and friendly team, we're sorry to hear our breakfast didn't exceed your expectations, and we also appreciate your input about our carpets. Rest assured that we'll reflect on your comments as we continue to make positive changes in the future. Thank you, and have a safe trip home.

10/10 Excellent

Katherine, Shreveport

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times for a cruise. It is now our go to. Great location, comfy beds and a great breakfast! They have a waffle iron, yogurt, cereal and pastries. Also, they offer cruise parking. They do not advertise this you have to ask.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Katherine,Thank you so much for choosing to stay with us at Best Western Plus Seawall Inn & Suites By The Beach. Our goal is to provide every guest with comfortable accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our convenient location and delicious breakfast. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

Monica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Monica,It was such a pleasure to welcome you to Best Western Plus Seawall Inn & Suites By The Beach! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Thank you for your perfect rating, and we hope you return soon.

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024

8/10 Good

Trevor

Travelled with partner
Liked: Property conditions & facilities
Good for price.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Trevor,One thing that you can always expect at Best Western Plus Seawall Inn & Suites By The Beach is to get a good bang for your buck. We love to see that you received a value-based stay, and we can't wait to welcome you back again soon.

10/10 Excellent

Marissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and pleasant
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Marissa,Our team enjoyed hosting you at Best Western Plus Seawall Inn & Suites By The Beach during your travels to Galveston. It's wonderful to know our clean accommodations made for a pleasant stay; we aim to please! Thank you for the warm praise, and come back soon.

10/10 Excellent

Jonny

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
My real concern is how dark the bathroom is and that there was not hot water for showers.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear John,Thank you for taking the time to leave us a review. Our team takes pride in providing a comfortable stay for our guests and is saddened our accommodations did not exceed your expectations. We appreciate your feedback and hope to see you the next time you are in the area for an even better experience.

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Was kinda far out
Stayed 1 night in Nov 2023
Response from General Manager on Dec 31, 2023
Dear Christie,Thank you for choosing to stay at Best Western Plus Seawall Inn & Suites By The Beach! We're happy you had a pleasant time here. Your positive rating is much appreciated and we hope you'll return!

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not Worth the Price
The lady at the front desk was the best part of our stay. She was so nice. The breakfast was your typical hotel breakfast. The room was terrible. There were big hard lumps all over the floor, underneath the carpet. We were so confused about what they were. It was weird to walk on it, and of course it looked terrible. The floor was pretty dirty, but everything else in the room looked decent. The beds were firm and uncomfortable. We expected way more for the price that we paid. It was one of the worst hotels I've ever stayed at, but one of the most expensive. We definitely won't be back.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Laura,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed the warm welcome you received from our front desk staff. However, we're sorry you were disappointed with aspects of your stay. While not a typical occurrence for our guests, your comments are important to us as we continuously work to improve our accommodations. Kind regards.

8/10 Good

MARC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. First time at a Best Western Plus and will come back.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Marc,Thank you for your review. We are delighted to find that your experience exceeded your expectations! It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Angel

Travelled with family
Liked: Cleanliness
We stayed at Best Western for one night before a cruise. It was an average hotel that overall met expectations for what we needed. Everything was clean enough and breakfast was ready on time.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Angel,Thank you so much for the feedback. We're happy to know that our clean accommodations and tasty breakfast left a positive impression on you. That said, it's unfortunate not to receive a higher rating, so please do not hesitate to let us know what more we could have done to have improved your visit. We hope to hear from you soon.

8/10 Good

Kathy

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023