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Reviews of Country Inn & Suites by Radisson, Galena, IL

2.5 out of 5
Country Inn & Suites by Radisson, Galena, IL
11334 Oldenburg Ln, Galena, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 718 out of 1001 reviews" "
Rating 8 - Good. 220 out of 1001 reviews" "
Rating 6 - Okay. 42 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Will stay at again
Stayed 2 nights in Feb 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Heck on was super easy. Room was clean. No control available for the heat or air.
Stayed 1 night in Apr 2024

8/10 Good

Adreyana, Glenview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The general manager at the front desk was wonderful! Very friendly and inviting! Our hotel room was clean and spacious. The jetted tub was a little outdated but we’d stay again!
Stayed 1 night in Apr 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is better than most.
Stayed 1 night in Apr 2024

10/10 Excellent

Yvette

Travelled with family and small children
Nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have to start off by saying that the indoor pool area is probably one of the best I’ve ever visited inside a hotel. The room itself was very clean, no issues there. And anything we needed help with was easy to get. The staff was incredible - super kind and welcoming. I will definitely make my way back for another visit.
Stayed 2 nights in Apr 2024

10/10 Excellent

MICHELE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas, Gilson

Hotel was busy due to Spring Break celebrating families. This hotel is very family friendly as it offers a large indoor pool area with slides very popular with children! As busy as hotel was, staff did a great job of staying on top of cleanliness and included breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Kathleen T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and the breakfast is awesome! My boys love the pool. We were in the first / ground floor this time, and it was a bit loud with pool, walking/running above us on the 2nd floor, and the shower needs an update. Granted i reserved an accessibility room by mistake, but still. The bedding and rooms are clean!
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised there was an indoor water park here. Nice benefit for all families. Our room was clean and comfortable. The microwave and refrigerator are hidden in the cabinets. Would stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool. Walmart next door if you need anything. Had a great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was kid friendly, we came for our spring break with grandkids and our teenager. The pool area was enjoyed by all. They also have a good breakfast choice for all. The rooms are clean and updated. Staff friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 2 nights in Mar 2024

10/10 Excellent

D

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints other than the pillows being a little uncomfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Makenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great to stay here! Super nice front desk staff and had no issues with the room or anything. Was clean and nice for how cheap it was!
Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Travelled with partner
Clean and quiet
Stayed 1 night in Mar 2024

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and my kids loved the game room and pool.
Stayed 1 night in Mar 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing, a lot of options and staff there refilling and cleaning constantly
Stayed 2 nights in Mar 2024

10/10 Excellent

Charity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing!! The staff is very friendly and helpful. The property is clean, safe, and quiet. Amazing hotel!!! Incredible stay! Will definitely stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nils

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night staff was courteous, professional, and helpful. Beds were comfortable. Water slide was a nice surprise. Breakfast is better than average.
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory, Schaumburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is wonderful hotel. Everything excellent. But the paper coffe cup lids do not fit securely on the paper cups. This needs to be fixed by the paper cup manufacturer.
Stayed 1 night in Feb 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first night was noisy. Mgr. Emma called and we discussed what could make my second night less noisy. She was very cordial and sweet. My friend and I love to stay there because she needs a handicapped accessible bathroom. I was in room 101 and it’s near the back door. I was hearing what seemed like a man & woman excessively making noise at many different intervals during the night. Maybe in the stairwell I never went to look.
Stayed 2 nights in Feb 2024

10/10 Excellent

Artince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

neal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is great
Stayed 1 night in Jan 2024

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast gal is phenomenal at her job!
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfect for being exactly in the middle between downtown Galena and our family members we visit
Stayed 1 night in Jan 2024

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here and it was just as good as the first. Front desk staff was SO friendly, and seemed more than happy to turn on the water slides for my kids, provide them with warm cookies, and just have friendly conversations. Room was quiet, clean and comfy and breakfast was good with bacon, little omelettes, and plenty of fruit/yogurt options. Great place!
Stayed 2 nights in Jan 2024

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Debbie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness, staff & service
Door of our room was not working properly I ask to move us receptionist said they were at capacity Also on Saturday breakfast room was a mess didn’t look appealing
Stayed 2 nights in Jan 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Rosetta L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Tariq

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Other than the walls being a little thin, it was great.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mariola

Stayed 4 nights in Dec 2023

10/10 Excellent

Baldemar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Our room was great, service was outstanding.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great time in Galena.
Great trip to Galena. This hotel is just a little West of the main strip, not far away. The pool and game room are unbeatable for the kids. Breakfast is outstanding. It was completely sold out when we were there, but they had a full staff that was keeping things mostly in order. This was the 2nd time that we stayed at this hotel, and it will be our regular stay from now on. Only knock is that the Premium Suite is not big enough for a family of more than 4 (we have 4 young kids) and it does NOT have a seperate bedroom as in the description. I will be explicitly booking a room with a seperate bedroom next time. The whirlpool in room is a little gimmicky and dated as well-- the space would be better used as a sitting area or another couch. Highly recommended hotel. Great amenities, great location, lots of nearby shopping and eating resources.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Zulma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool area and breakfast was very good each of the 3 days we were there. I do think they should put up the schedule for when they have water aerobics classes..
Stayed 3 nights in Dec 2023

10/10 Excellent

???

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Gabriela

Liked: Staff & service
We were only at the hotel for half an hour. We didn't like it. It's a shame that we lost the reservation money because we had made it through you.
Stayed 1 night in Dec 2023