Free daily continental breakfast

Reviews of Quality Inn Gadsden – Attalla

2.5 out of 5
Quality Inn Gadsden – Attalla
1612 W Grand Ave, Gadsden, AL

Reviews

6.6
Rating 10 - Excellent. 35 out of 131 reviews" "
Rating 8 - Good. 30 out of 131 reviews" "
Rating 6 - Okay. 26 out of 131 reviews" "
Rating 4 - Poor. 17 out of 131 reviews" "
Rating 2 - Terrible. 23 out of 131 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kacey

Disliked: Cleanliness, property conditions & facilities
My room didn’t have an ironing board Iron wa leaking water could use iron The shower water pressure was slow The door would lock from the outside
Stayed 2 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Kacey,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We will share your comments with our team for future improvements. Feel free to reach out to our management for further assistance with your concerns.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
We appreciate you taking the time to rate our hotel. If there's anything specific you'd like to share regarding your stay, please feel free to reach out to us directly. We value your feedback and hope to welcome you back in the future.

8/10 Good

Nigel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Nigel, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all around amazing i loved it
Stayed 1 night in Jan 2024
Response from vipul patel on Jan 11, 2024
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements. Thank you again for your time, if you could please take a moment to Leave a review we would greatly appreciate it.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Nigel,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another exceptional stay.

4/10 Poor

Donald

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Donald, We're sorry to hear that you didn't have the best experience during your stay with us. We value your feedback and would appreciate it if you could reach out to us directly to share any specific concerns you may have had. We strive to provide exceptional service, and we would like to ensure that any issues are addressed appropriately.

8/10 Good

Keith

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Keith,We appreciate you taking the time to rate our hotel. If there's anything specific you'd like to share regarding your stay, please feel free to reach out to us directly. We value your feedback and hope to welcome you back in the future.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Brittany,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we hope you had a great experience with us. If you have any feedback or suggestions to share, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

10/10 Excellent

Rudy

Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Rudy,We are thrilled to learn that you had such a wonderful experience during your stay with us. We truly appreciate your kind words and are delighted that you enjoyed your time at our hotel. If you have any other comments or suggestions, please feel free to reach out to us. We would love to welcome you back in the future for another exceptional stay.

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! Warm welcome upon arrival!!!
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Margaret,Thank you so much for your positive feedback! We are thrilled to hear that you had a gratiying experience with our warm welcome. We strive to provide exceptional service to all our guests and we are delighted to know we exceeded your expectations. We sincerely hope to have the opportunity to welcome you again in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello David,Thank you so much for your incredibly generous rating! We're thrilled to have exceeded your expectations. We hope to welcome you back soon for another outstanding stay!

6/10 Okay

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Newly remodeled extremely clean.Mattresses were not comfortable .Stayed 2 nights ,woke up both nights to screeching tires in parking lot,semi trucks cranking up and running in parking lot and bass speakers thumping all of this starting around 3am and going on for over an hour.Hor water was an issue as well.Staff explained that it was due to location of hot water heater in facility.Staff was nice they tried their best with what they had to work with.Wouldnt stay here again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Carla,Thank you for your opinion. We apologize for the inconveniences you experienced during your stay. We understand your concerns and will take them into consideration to improve our services. We appreciate your understanding and hope you will give us another chance in the future.

8/10 Good

Waylon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Hotel clean and newly remodled. Breakfast wasn't great but works in a pinch
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Waylon,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast. Please do consider us again on your next visit to the area.

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had to be moved to another room - both sink and shower drain wouldn’t drain. Husband fixed sink drain and then I called front desk. Very kindly moved us - even walked the key up to our room. The floors were filthy. I went out and bought a mop at the dollar store and cleaned our floors. Not many restaurants except for fast food in the area.
Stayed 4 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Sarah ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Good

Arthur

Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
Hello Arthur,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Rebecca S

Liked: Property conditions & facilities
Good value!
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hi Rebecca,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. and find it of great value Thank you so much, waiting to serve you again!

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend
The front desk ladies are super friendly and we’re very accommodating when I came in from NYC headed home. I wasn’t looking for super fancy just somewhere to shower and sleep. This was exactly what I wanted and more. It was clean, I felt safe, and they made sure I was good before I left the next morning. I’d definitely stay again next time I’m in the area.
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hi Rebecca,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn of Gadsden
Nice Hotel
Stayed 2 nights in Aug 2023
Response from Manager on Aug 12, 2023
Hi Christopher,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn of Gadsden
Very Nice Hotel with the Basics
Stayed 2 nights in Aug 2023
Response from Manager on Aug 11, 2023
Hi Christopher,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Edna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The room was clean and in good condition. They need a new waffle machine. Theirs does not get the waffles done and one half cooks more than the other. Raw dough isn't very good! Other food was fine.
Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hi Edna,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our waffle machine, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

10/10 Excellent

LaRiena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello LaRiena,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, property conditions & facilities
The AC units are terribly loud, and walls very thin as well. The alarm clock in the room was also set for 5am- a horrible surprise.
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hello Jennifer,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jun 2023
Response from Manager on Jun 27, 2023
Hello Patricia,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Luka

Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Luka,Thank you so much for the incredible rating. We look forward to your next visit.

6/10 Okay

Oliver

Travelled with family
Fair for the price
Stayed 2 nights in May 2023
Response from Manager on Jun 6, 2023
Hello Oliver, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Manager on Jun 7, 2023
Hello Manuel, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Marsha, Madison

Stayed 1 night in May 2023
Response from Manager on Jun 15, 2023
Hello Marsha,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easily accessible from the highway. The man at the front desk was especially nice and professional! Very clean rooms! Very comfortable beds!! It would have been nice if the breakfast time was until 10 a.m. so those of us who like to sleep in a little later can enjoy the breakfast provided. Also, an earlier check in time than 3:00 p.m. would be great. That is evidently the standard time, I guess, at all the hotels though. Brighter lighting in for the vanity mirror would be ideal, too. Thank you for a great stay!
Stayed 1 night in May 2023
Response from Manager on May 25, 2023
Hello Evelyn,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast and also our front desk. Please do come see us again.

8/10 Good

Cindy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was ok.
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Cindy,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ducked off to itself. Very peaceful and quiet. Several dining options close by.
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hi April, We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 Excellent

Benjamin

Stayed 2 nights in Mar 2023
Response from Manager on Apr 4, 2023
Hello Benjamin,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

2/10 Terrible

Kathy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk clerk wanted us to pay again after I had a receipt from Expedia. Shower didn’t drain. No breakfast offered as indicated in ad. Coffee pot in room was missing the strainer so couldn’t even make your own
Stayed 1 night in Dec 2022
Response from Manager on Jan 9, 2023
Hello Kathy, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

4/10 Poor

Angel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing I can say is it was close to the event I attended. The bedding was dingy, had burn holes all over, and the pillow cases had long hair on them. The bathroom door did not have a door knob at all so you couldnt close it. The shower had a hair clog that we had to remove in order to shower without flooding the floor. I will never stay at an Econo Lodge anywhere ever again This location as nasty!
Stayed 2 nights in Oct 2022
Response from Manager on Oct 27, 2022
Hello Angel, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Manager on Oct 25, 2022
Hello Joseph,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Quintin

Stayed 3 nights in Oct 2022
Response from Manager on Jan 14, 2023
Hello Quintin,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Janet

Disliked: Staff & service, property conditions & facilities, room comfort
Shower was a trickle of water, pillows horrible, bed nice, a/c had bad smell. Breakfast was nothing left at 6:10am even though opened at6am! Workers cleaned them out was explanation! Very disappointed
Stayed 1 night in Oct 2022
Response from Manager on Oct 12, 2022
Hello Janet, Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Good

Polly

Liked: Staff & service, amenities, property conditions & facilities
They’re renovating…when it’s done, it’ll be excellent. The best thing was the privacy window. No peepers and helps block the light.
Stayed 1 night in Sep 2022
Response from Manager on Sep 23, 2022
Hello Polly, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

4/10 Poor

Bryan

Disliked: Cleanliness, amenities, property conditions & facilities
Under renovation but room was half finished with things missing. Dirty towels with hair on them left as fresh towels. Window was cracked. Sort of sketchy so I locked myself in for night.
Stayed 1 night in Aug 2022
Response from Manager on Aug 29, 2022
Hello Bryan, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

4/10 Poor

Renee

Travelled with family, Business traveller
Disliked: Cleanliness
Bed was comfy and seemed to be newer but room was in bad shape, floors dirty, no toilet paper… 1 inch gap under the door for bugs to crawl right under. Very thin walls and doors could hear everything!!
Stayed 1 night in Apr 2022
Response from Manager on Apr 26, 2022
Hello Renee, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Byron

Stayed 1 night in Dec 2021
Response from Manager on Mar 23, 2022
Hello Byron, On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 Good

Brenda

Stayed 1 night in Oct 2021
Response from Manager on Oct 17, 2021
On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 Okay

Patrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A/C was not working upon check-in but was repaired after two visits from very helpful maintenance man. Half smoked cigarette left on the self in the shower...
Stayed 1 night in Oct 2021
Response from Manager on Oct 8, 2021
We appreciate the comments, especially with regards to your opinion of our shower. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

James

Stayed 1 night in Oct 2021
Response from Manager on Oct 6, 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 Terrible

JOHN, SANTA ROSA BEACH

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The clerk was very nice. The only non smoking room Had heavy mold and ceilings were falling in. The next room was a smoking room. The commode lid was broken and this room had wet ceilings roaches and a heavy smell.
Stayed 1 night in Oct 2021
Response from Manager on Oct 5, 2021
We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Sep 2021
Response from Manager on Sep 19, 2021
On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2021
Response from Manager on Aug 22, 2021
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

Verified traveller

Liked: Staff & service
Didn’t like that there wasn’t any breakfast. It wasn’t very clean.
Stayed 1 night in Aug 2021
Response from Manager on Aug 8, 2021
Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

4/10 Poor

Ashley

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Manager on Nov 4, 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place to stay!!! The place is not up to code at all from the holes and cracks in ceilings to the plumbing in each bathrooms not working! Upon arriving my room was not ready or they claim they didn’t have it in their system. Then the room the moved me too toilet was not working so they moved me to a second room in which smelled and was extremely hot! Bugs were crawling around on the floor and on my belongings and also in the beds and again the plumbing in this bathroom was worst than the first one! I called the front desk and all the guy offered was to move me again!!! This was the worst experience I’ve ever had traveling it shouldn’t even be an option to choice don’t waste your time or money on this one!!
Stayed 3 nights in Jul 2021
Response from Manager on Aug 5, 2021
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor upkeep. Flies in the room. Broken bed springs. Broken lamp. Too pricy for what you get
Stayed 1 night in Jun 2021
Response from Manager on Jun 29, 2021
I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. We hope you'll return someday to see how we're improving.