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Reviews of IntercityHotel Nürnberg

IntercityHotel Nürnberg
Eilgutstr. 8, Nuremberg, BY

Reviews

8.2

Very good

Rating 10 - Excellent. 338 out of 1000 reviews" "
Rating 8 - Good. 475 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Genniffer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and close to the central train station which was great for transportation. Staff were friendly and breakfast was good. The downside was the bed was hard and the pillows were a bit to flat for my liking but overall everything was great.
Stayed 6 nights in Feb 2024
Response from Christopher Neuner, General Manager on Mar 31, 2024
Dear Genniffer,we are pleased to hear that you appreciate our location and the friendliness of our staff. It is our goal to ensure that every guest has a pleasant stay. We take note of your comments regarding the beds and pillows and appreciate your feedback as it helps us to continuously improve. We are pleased to hear that despite these points you had an overall great stay with us.We look forward to welcoming you back to the IntercityHotel Nuremberg soon.With kind regardsIntercityHotel Nuremberg

6/10 Okay

Siu Pang, Tsuen Wan

Business traveller
Liked: Cleanliness, staff & service
Expensive during exhibition period
Stayed 4 nights in Feb 2024
Response from Christopher Neuner, General Manager on Mar 31, 2024
Dear Mr. Siu Pang,i am sorry to hear that you found your stay during the exhibition period expensive. It is our endeavor to always offer our guests good value for money, although there may be increased demand during exhibition periods. We hope that you nevertheless had a pleasant time with us at the IntercityHotel Nürnberg and that we can welcome you again soon as our guest.Yours sincerelyIntercityHotel Nuremberg

6/10 Okay

Emily

Stayed 7 nights in Dec 2023
Response from Christopher Neuner, General Manager on Feb 19, 2024
Liebe Emily,es tut uns leid zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Bei IntercityHotel Nürnberg streben wir stets danach, unseren Gästen ein angenehmes Erlebnis zu bieten. Es ist bedauerlich, dass wir in diesem Fall nicht Ihren Erwartungen gerecht wurden. Wir hoffen, Sie geben uns in der Zukunft eine weitere Chance, um zu zeigen, dass wir in der Lage sind, ein hervorragendes Hotelerlebnis zu bieten.Mit freundlichen GrüßenIntercityHotel Nürnberg

10/10 Excellent

Ozgu

Stayed 7 nights in Dec 2023
Response from Christopher Neuner, General Manager on Feb 19, 2024
Dear Ozgu,we are very pleased that you had an excellent stay with us at the IntercityHotel Nuremberg. Your positive feedback is a great reward for our dedicated team who always strive to offer our guests a pleasant and memorable stay. We hope to welcome you back soon and send you our best wishes. With kind regardsIntercityHotel Nuremberg

6/10 Okay

Verified traveller

Liked: Cleanliness
Overall ok
The hotel rooms are a little aged, but the location is very convenient.
Stayed 4 nights in Dec 2023
Response from Christopher Neuner, General Manager on Feb 19, 2024
Dear Donald,we are very pleased that you enjoyed your stay at our hotel and appreciated the proximity to the train station and the cleanliness of our facilities. It is always a pleasure to hear that our team was helpful and accommodating. We hope to welcome you back soon.Yours sincerelyIntercityHotel Nuremberg

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and convenient to rail station
Very close to rail station, easy walk. Clean and tidy. Helpful staff
Stayed 3 nights in Dec 2023
Response from Christopher Neuner, General Manager on Feb 19, 2024
Dear Donald,we are very pleased that you enjoyed your stay at our hotel and appreciated the proximity to the train station and the cleanliness of our facilities. It is always a pleasure to hear that our team was helpful and accommodating. We hope to welcome you back soon.Yours sincerelyIntercityHotel Nuremberg

4/10 Poor

Lai Yung

Stayed 2 nights in Dec 2023
Response from Christopher Neuner, General Manager on Feb 19, 2024
Dear Lai,we are sorry to hear that your stay with us did not meet your expectations. At IntercityHotel Nuremberg we always strive to provide our guests with a pleasant experience. Your feedback is very valuable to us and we assure you that we are continuously working to improve our service.Yours sincerelyIntercityHotel Nuremberg

10/10 Excellent

Tsung Chun

Stayed 1 night in Dec 2023

10/10 Excellent

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and staff
Staff was excellent and helped with our change of plans due to the weather. Nice hotel. Excellent location, close to central station.
Stayed 1 night in Dec 2023

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Miroslav

Stayed 1 night in Nov 2023
Response from Christopher Neuner, General Manager on Nov 30, 2023
Dear Miroslav,we are pleased to hear that you enjoyed your stay with us! We strive to provide the best possible experience for our guests. We hope you will come back soon!Yours sincerelyIntercityHotel Nuremberg

10/10 Excellent

Wonsuk

Stayed 2 nights in Oct 2023
Response from Christopher Neuner, General Manager on Nov 30, 2023
Dear Wonsuk,we are very pleased to hear that you had a pleasant stay with us. We always strive to provide the best hospitality to our guests and it is gratifying to know that we met your expectations. Thank you for choosing our hotel!With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern, clean and convenient. However there were no coffee making facilities in the room.
Stayed 1 night in Oct 2023
Response from Christopher Neuner, General Manager on Oct 27, 2023
Dear Michael,we are very pleased that you enjoyed your stay in our modern and clean hotel. You will find a coffee/tea making facility in our quieter business rooms facing the street. In the standard room this is not part of the equipment.We hope to welcome you again soon.With kind regardsIntercityHotel Nuremberg

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we got a fair rate. hotel was a little further from the train station then we would have liked but it was a safe area.
Stayed 1 night in Oct 2023
Response from Christopher Neuner, General Manager on Oct 27, 2023
Dear Ellen,We are glad to hear that you appreciate our fair price. Regarding the distance to the train station, we always strive to provide our guests with the best possible experience and are glad that you found our location in a safe area to be positive. We hope to welcome you back to our hotel on your next visit to Nuremberg.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

William, Austin

Stayed 1 night in Oct 2023
Response from Christopher Neuner, General Manage on Oct 27, 2023
Dear Williamwe are glad to hear that you had a pleasant stay at our hotel. We strive to provide our guests with the highest level of care and comfort during their stay, and we are glad that we were able to meet your expectations. Thank you for choosing us!With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Rajkumar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel for business travellers near HBF
The best part about this hotel is it's location bang outside Nuremberg HBF. You can skip a taxi if you are using DB, RER, U or S bahn.
Stayed 4 nights in Sep 2023
Response from Christopher Neuner, General Manager on Oct 27, 2023
Dear Rajkumar,we are very pleased that you rated your stay with us as excellent. It is always gratifying to hear when guests appreciate our central location right next to Nuremberg's main train station. This confirms to us that we have chosen the right location for our guests.We hope to welcome you again soon in our hotel.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near the main train station and makes everyting convenient
Stayed 3 nights in Sep 2023
Response from Christopher Neuner, General Manager on Sep 29, 2023
Dear Kurt,we are very pleased that you found the proximity of our hotel to the main railway station advantageous. We always strive to provide our guests with the highest level of comfort and convenience. Thank you very much for your positive review. We hope to welcome you again soon at the IntercityHotel Nuremberg.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Morten

Stayed 1 night in Sep 2023
Response from Christopher Neuner, General Manager on Sep 29, 2023
Dear Morten,we are glad to hear that you had a pleasant stay with us. We look forward to welcoming you back soon!With kind regardsIntercityHotel Nuremberg

8/10 Good

Anne-Margarete

Stayed 3 nights in Sep 2023
Response from Christopher Neuner, General Manager on Sep 29, 2023
Dear Anne-Margarete,we are glad to hear that you enjoyed your stay with us. We strive to provide the best hospitality and it is encouraging to know that we have achieved this. We hope that you will visit us again soon!With kind regardsIntercityHotel Nuremberg

10/10 Excellent

hakan

Stayed 1 night in Sep 2023
Response from Christopher Neuner, General Manager on Sep 29, 2023
Dear Hakan,we are very pleased to hear that you enjoyed your stay with us. We strive to provide our guests with the highest level of comfort and service, and are glad you had a pleasant experience. Thank you for choosing our hotel!With kind regardsIntercityHotel Nuremberg

10/10 Excellent

carolina

Stayed 1 night in Sep 2023
Response from Christopher Neuner, General Manager on Sep 29, 2023
Dear Carolina,we are glad to hear that you enjoyed your stay with us! We strive to provide each guest with the best possible experience during their stay at our hotel. Thank you for choosing us for your accommodations.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Thomas, Medellin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Christopher Neuner, General Manager on Sep 29, 2023
Dear Thomas,we are glad to hear that you had a pleasant stay with us. We look forward to welcoming you back soon!With kind regardsIntercityHotel Nuremberg

10/10 Excellent

DAVID

Stayed 1 night in Sep 2023
Response from Christopher Neuner, General Manager on Sep 29, 2023
Dear David,thank you very much for your feedback and rating! We are very happy to hear that you had a great experience at our hotel. It is our priority that every guest has a comfortable and enjoyable stay, and we are glad that this was the case for you. We hope to welcome you back to our hotel soon!With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Ruth

Stayed 1 night in Aug 2023
Response from Christopher Neuner, General Manager on Aug 29, 2023
Dear Ruth,We are glad to hear that you had a good experience. We strive to provide top-notch service and it is very gratifying when our customers are satisfied. Thank you for taking the time to share your thoughts with us.With kind regardsIntercityHotel Nuremberg

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, property conditions & facilities
Conveniently located near the train station. Somewhat noisy for the room facing the railroad tracks. Reasonably priced.
Stayed 2 nights in Jul 2023
Response from Christopher Neuner, General Manager on Aug 29, 2023
Dear Robert,Your feedback is invaluable to us. We are glad to know that you found our location near the train station convenient. We understand that the noise from the railroad tracks might have been a bit of a concern. For your next stay, we recommend our business rooms, which are located on the street side.We're pleased that you found our prices reasonable and we hope to have the pleasure of welcoming you back in the near future.With kind regards,IntercityHotel Nuremberg

6/10 Okay

Beki

Liked: Cleanliness, staff & service, property conditions & facilities
One issue - but overall, a decent stay.
My husband and I stayed here 3 nights on a recent trip, and were mostly satisfied with it. We had one issue in that several rooms did not have working air conditioning (in July!) so our first night was a hot one; however, hotels.com helped us to work with the hotel to move us for day 2 and 3 to a better room and we were offered partial credit from hotels.com. The whole thing was handled okay, but it seemed like something that should've been mentioned before we went up to the room. Beds could be more comfortable and there is only one pillow each - but this is a budget option hotel and for the price, the room is good - comparable to an ibis. Beyond those things, we found the staff friendly, the location excellent, and the hotel clean and modern.
Stayed 3 nights in Jul 2023
Response from Christopher Neuner, General Manager on Aug 29, 2023
Dear Beki,Your feedback is of great value to us and I appreciate your detailed review. I am glad to hear that you and your husband found our staff friendly, our hotel clean and modern, and our location excellent.We regret the problem with the air conditioning. We are in the process of getting this going again on all floors as soon as possible. Unfortunately, there are external influences (delivery times, crane date) that delay this.You also mentioned the beds and pillows. We understand that comfort is subjective, and we aim to cater to a wide range of preferences. Regarding the cushions, we are in the process of gradually replacing them. You are also welcome to contact our reception at any time to obtain additional pillows.We are pleased that despite some inconveniences, your stay with us was mostly satisfactory. Your insights will certainly help us improve our guest experience.With kind regards,IntercityHotel Nuremberg

8/10 Good

Nigel

Stayed 2 nights in Jul 2023
Response from Christopher Neuner, General Manager on Aug 29, 2023
Dear Nigel,We are glad that you had a positive experience with us. Thank you for taking the time to let us know.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

YuHan

Stayed 1 night in Jul 2023
Response from Christopher Neuner, General Manager on Aug 29, 2023
Dear Yuhan,We are pleased to hear that you enjoyed your experience. We strive to provide the best possible service to our customers, and it is gratifying to know that we have achieved this.With kind regardsIntercityHotel Nuremberg

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to rail road station
Stayed 2 nights in Jul 2023
Response from Christopher Neuner, General Manager on Aug 29, 2023
Dear Robert,Your mention of our hotel's convenient location near the railway station is indeed a feature we are proud of. We understand the importance of accessibility during travels and strive to provide our guests with easy access to local transportation. Your feedback is appreciated, and we look forward to serving you again in the future.With kind regards,IntercityHotel Nuremberg

4/10 Poor

Jan

Stayed 3 nights in Jul 2023
Response from Christopher Neuner, Hoteldirektor on Aug 29, 2023
Lieber Jan,Wir entschuldigen uns für die Unzufriedenheit, die Sie erlebt haben. Wir bemühen uns um einen exzellenten Service und es tut uns leid, dass Ihre Erfahrung nicht unseren Standards entsprochen hat. Können Sie uns bitte mehr darüber erzählen, was passiert ist, damit wir Maßnahmen zur Verbesserung unseres Service ergreifen können?Mit freundlichen GrüßenIntercityHotel Nürnberg

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Railway Room
The hotel is nice but I didn't know that there are rooms directly adjacent to a very busy railway track. The lady at check-in probably could have given me a room facing the road at the front of the hotel rather than Room 408.
Stayed 2 nights in Jul 2023
Response from Abdi on Jul 15, 2023
Hi Sir.,Thank so much for the very positive rating and we really appreciate that.Thank you and see you.IntercityHotel Nürnberg/Nuremberg

10/10 Excellent

eunyoung

Stayed 3 nights in Jul 2023
Response from Christopher Neuner, General Manager on Jul 12, 2023
Dear Eunyoung,we are glad you took the time to give us your feedback. We are glad to hear that you enjoyed your experience.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Patrick, Seattle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were all very friendly and helpful. The gentleman at the front desk gave us great recommendations on restaurants. Thank you!
Stayed 1 night in Jun 2023
Response from Christopher Neuner, General Manager on Jul 12, 2023
Dear Patrick,thank you very much for your kind review. We are delighted that you had a positive experience with our staff and that the gentleman at the front desk was able to provide you with helpful recommendations. At our company, we strive to provide our customers with top-notch service and exceptional experiences. We are grateful for your feedback and appreciate your support.With kind regardsIntercityHotel Nuremberg

8/10 Good

Peter

Stayed 4 nights in Jun 2023
Response from Christopher Neuner, Hoteldirektor on Jul 12, 2023
Lieber Peter,es freut uns zu hören, dass Ihre Erfahrung zufriedenstellend war. Wir bemühen uns, dass unsere Kunden immer mit unseren Dienstleistungen zufrieden sind, und es ist schön zu sehen, dass wir Ihre Erwartungen erfüllt haben.Mit freundlichen GrüßenIntercityHotel Nürnberg

8/10 Good

Kyongmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: staff was kind and location was perfect. Con: Room layout was a rather awkward and very minimal room supplies, such as lack of a kettle, toiletry etc
Stayed 3 nights in May 2023
Response from Christopher Neuner, General Manager on Jun 5, 2023
Dear Kyongmi,thank you for taking the time to share your feedback. We are glad to know that our staff was kind, and the location ideally suited your needs. We value our customer's experience and strive to ensure each one is a positive one. The most of our amenities we hold at our reception. A kettle is only standard in our business category. You can also get one on request at the reception for a standard room. However, we focus on offering an economical yet comfortable experience, so that our customers can enjoy their stay without breaking the bank. Again, thank you for your feedback and we hope to have the chance to welcome you back again soon.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for travel. Couple of minutes walk from a beautiful city centre.
Stayed 1 night in May 2023
Response from Christopher Neuner, General Manager on May 26, 2023
Dear Paul,thank you for your review. We are so pleased to hear that the location was convenient for your travels. We take pride in being located so close to the city center and appreciate your kind words. Thank you for taking the time to review us.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Ömer

Stayed 1 night in May 2023
Response from Christopher Neuner, General Manager on May 26, 2023
Dear Ömer,We are delighted that you were pleased with your experience. It is our top priority to ensure that all of our customers are satisfied. Thank you for taking the time to share your thoughts.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Shiori

Stayed 1 night in May 2023
Response from Abdi on May 14, 2023
Hi Mr. Shiori,we got your very very wonderful evaluation on your staying by us IntercityHotel Nuremberg, and we are very thankful about this massage to hear from you.we are happy to have as a guest onces more!Thank you and have a nice day!

4/10 Poor

Peter

Stayed 1 night in Apr 2023
Response from Christopher Neuner, General Manager on May 9, 2023
Dear Peter,we apologize that your experience with us did not meet your expectations. We are always striving to provide the best service for our customers and would be grateful for any additional feedback you may have regarding your experience.With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Natig

Stayed 1 night in Apr 2023
Response from Christopher Neuner, General Manager on May 3, 2023
Dear Natig,We are glad to hear that you had a positive experience. We strive to provide excellent customer service so it's wonderful to hear that we made your experience enjoyable.With kind regardsIntercityHotel Nuremberg

6/10 Okay

Ulrich

Stayed 1 night in Apr 2023
Response from Christopher Neuner, General Manager on Apr 17, 2023
Dear Ulrich,we are sorry to hear you weren't completely satisfied with your experience. We value all feedback and appreciate the time you took to share your thoughts. Your opinion matters to us, and we would like to learn more about what we could do better in the future. If you are willing, please share further feedback with us at nuernberg@intercityhotel.com so that we can make sure our service meets your expectations in the future. Thank you for taking the time to review our services.With kind regardsIntercityHotel Nuremberg

8/10 Good

Denis

Stayed 1 night in Apr 2023
Response from Christopher Neuner, General Manager on Apr 11, 2023
Dear Denis,we are so glad that you had a good experience. We strive to give our customers the best possible service and we're thrilled that our efforts paid off!With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Michael

Stayed 3 nights in Feb 2023
Response from Christopher Neuner, General Manager on Mar 6, 2023
Dear Michael,we are so glad that you had a pleasant experience! We always strive to make sure everyone is satisfied with the services we provide. Thank you for choosing us!With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Ewald

Stayed 2 nights in Feb 2023
Response from Christopher Neuner, General Manager on Mar 6, 2023
Dear Ewald,thank you for taking the time to rate your experience. It's great to hear that you had a positive one, and we're glad that we could exceed your expectations.With kind regardsIntercityHotel Nuremberg

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to HBF' Excellent value for money.
Response from Christopher Neuner, General Manager on Jan 18, 2023
Dear Colin,Thank you for your kind words – we're glad you enjoyed your stay with us! We work hard to provide our guests with a clean, comfortable and enjoyable experience and we're happy to know that we met your expectations. Thank you for choosing us and we hope to see you again soon!With kind regardsIntercityHotel Nuremberg

10/10 Excellent

Donghyun

Stayed 1 night in Jan 2023
Response from Christopher Neuner, General Manager on Jan 18, 2023
Dear Donghyun,Thank you so much for your kind feedback. We are thrilled to hear that you had a positive experience with us. We strive to provide the best service possible, so we really appreciate your feedback.With kind regardsIntercityHotel Nuremberg

8/10 Good

In

Stayed 3 nights in Dec 2022
Response from Christopher Neuner, General Manager on Jan 2, 2023
Dear In,thank you for your stay and short rating. We are happy that you have a good stay with us and we look forward to welcome you again as our guest. With kind regardsIntercityHotel Nuremberg

10/10 Excellent

BYUNG HOON

Stayed 2 nights in Dec 2022
Response from Christopher Neuner, General Manager on Jan 2, 2023
Dear Byung,We are happy to so that you have a pleasant stay with us. We thank you for your stay and rating an like to welcome you again.With kind regardsIntercityHotel Nuremberg

8/10 Good

Nobue

Stayed 1 night in Dec 2022
Response from Christopher Neuner, General Manager on Dec 21, 2022
Dear Nobue,Thank you for the positive feedback! We are so pleased to know that you had a great experience. We hope your future visits with us are just as enjoyable. Thank you again for taking the time to let us know how we did.With kind regardsIntercityHotel Nuremberg

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean, travel friendly
The hotel is next to the train station and near the theater and the entrance or the city. I think for one to two nights it’s a pleasant place to stay while visiting Nürnberg. + The room was clean + furniture and other items were updated in the last couple of years. + the room is set up for travelers. For example, there is a place to put your luggage and a nice closet. The only negative would be it is next to the train station and if the windows were sound proof it then would be excellent. Overall very good.
Stayed 1 night in Nov 2022
Response from Christopher Neuner, General Manager on Dec 19, 2022
Dear Mathew,Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed your room and found it clean and comfortable. We appreciate your suggestions about how we could improve our property and we will be sure to take them into consideration. We hope to welcome you back again the next time you visit Nuremberg.With kind regardsIntercityHotel Nuremberg