Exterior

Reviews of HomeTowne Studios by Red Roof Fresno - West

2 out of 5

Reviews

6.0
Rating 10 - Excellent. 206 out of 1004 reviews" "
Rating 8 - Good. 204 out of 1004 reviews" "
Rating 6 - Okay. 199 out of 1004 reviews" "
Rating 4 - Poor. 165 out of 1004 reviews" "
Rating 2 - Terrible. 230 out of 1004 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

ARMIDA

Travelled with group
Liked: Cleanliness, staff & service, amenities
I got non smoking rooms and they smelled like cigarettes.
Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 28, 2024
Dear Arminda, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FRESNO - WEST. We apologize for any inconvenience caused by the room which smell of cigarettes. Our team is committed to resolving issues, and we appreciate the opportunity to address your concern. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Jereol

Travelled with partner
Liked: Staff & service
Noise
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 23, 2024
Dear Jerol, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS FRESNO - WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noise disturbance that was at our location. Our team always try to find different ways to improve our guest experience so we will work on limiting the level of noise at the hotel. We appreciate you sharing your honest feedback and we hope you will return at our Red Roof location soon.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Beverly

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Quiet, comfy bed, room was neat & tidy. On the other hand, was badly in need of maintenance as there was mold all around the upper edge of the shower stall, chipped peeling paint throughout the room, a very flimsy, unreliable door lock & no towels or washcloths in the room.
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 18, 2024
Dear Beverly,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am happy to read that you found the hotel to be quiet, the bed to be comfortable and the room to be tidy. We apologize for any inconvenience you experienced for the lack of proper maintenance, the possible sign of mold in the bathroom, the peeling paint and the other concerns you described. Your feedback is valuable, and we appreciate your understanding. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I will also share your feedback with the rest of the team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Santos

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very thin walls you can hear everything. Woke up to neighbors fighting. Hard to park. Our bathroom outlets did not work and rooms definitely smell like smoke. Rooms are affordable though so its great if you’re on a budget. Close to many restaurants and stores. Front office will only allow one person in the office at a time so make sure you beat the line in the morning for check out.
Stayed 2 nights in Feb 2024
Response from Carla RediResponse Specialist on Mar 16, 2024
Dear Santos,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Fresno - West. I am glad to read that you were pleased with the value to price ratio of the rooms and our location as it is close to many restaurants as well as stores. However, you indicated that you were unsatisfied with how thin the walls are, that the outlets in the bathroom did not work and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

nicolas

Disliked: Cleanliness, property conditions & facilities
Bathroom over flood took us while to get another room
Stayed 2 nights in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Mar 14, 2024
Dear Nicolas,Thank you for feedback following your recent visit with us at the HOMETOWNE STUDIOS FRESNO - WEST. At Red Roof, our primary mission is the provision of clean and comfortable living. However, it seems we failed as you mentioned the bathroom flooded the floor and it was a lengthy wait for another room. Please accept our sincerest apologies. Feedback from our guest is always welcomes as we work towards improvement.Thank you again for the comment. We would love to provide a better experience in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Stephanie

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water, room had a smell, toilet made a noise all night, the outside smelled like urine and marijuana. Stairwell was dirty, elevator smelled like it had not been cleaned in weeks. Moisture in the ceiling in the bathroom prior to use.
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on Mar 11, 2024
Dear Stephanie,We are sorry to hear your recent experience at the HomeTowne Studios Fresno - West did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 12, 2024
Hello Lawrence, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Fresno - West and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Jerry

Liked: Cleanliness
It was alright
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 10, 2024
Dear Jerry,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Fresno - West. I am happy to read that you had a good stay, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Nicole l

Travelled with family
Was the FILTHIEST hotel ive EVER stayed in. We took multiple pictures of the black mold shower and sink, grease filled walls in kitchen. Dust built up over all lamps and pictures on the wall. Disgusting floor with dirt build up on all corners. Broken rusted ac unit that smelled like mildew! Came home and my entire family has a cough and sore throats!!
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 22, 2024
Dear Nicole, Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Fresno - West. It's truly disheartening to read that your experience did not meet your expectations due to the possible mold you encountered, the uncleanliness of the floors and the broken air conditioner. Please accept our sincerest apologies for the inconveniences caused. I am shared your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

2/10 Terrible

Nara, Clovis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly and unaccommodating receptionist. Room smelled.
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 22, 2024
Dear Nara, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Fresno - West. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff and the odor of the room which hindered your experience. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

2/10 Terrible

gary

Travelled with partner
Disliked: Amenities
cockroaches
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 21, 2024
Hi Gary,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Marla J

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pest control is needed for roaches and earwigs. Mold removal is also necessary. Entire site could use a deep cleaning. I do have pictures, if interested
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 15, 2024
Dear Marla,Thank you for taking the time to complete our guest survey of your recent stay at the HomeTowne Studios Fresno West. You've expressed your displeasure in the cleanliness of the room, the upkeep of the property and that you found there to be insects, among other concerns. This is regrettable to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Red Roof Management

10/10 Excellent

Frank, Fresno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Jan 25, 2024
Dear Frank, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Fresno - West. We are delighted to read that you were pleased with the cleanliness of our hotel, prompting your 5/5 score. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Carol, Fresno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Liked the amenities. Didn’t like how run down it was.
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 21, 2024
Dear Carol,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios by Red Roof Fresno - West. We are thrilled to see that you liked the amenities we offer, prompting your 5/5 score. However, you mentioned that the upkeep of our property was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Karla

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a leak in the ceiling at the bathroom with the trash can full of water the towels were wet. I'm pretty sure there was mold because I kept sneezing and got a headache from being in the bathroom there was bubbles on the bathroom wall and ceiling I don't know if it was filled with water from the leak or lackluster painting from covering what would have been mold
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 18, 2024
Dear Karla,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am sorry that your experience did not meet your expectations due to possible sign of mold growth and the leaking ceiling. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Karla

Disliked: Cleanliness, property conditions & facilities
Ourroom had mold and painted over it. Except due tothe leaking ceiling pockets had formed in wall. I didn't like the picket of water catching leak in the ceiling.
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 18, 2024
Dear Karla,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am sorry that your experience did not meet your expectations due to possible sign of mold growth and the leaking ceiling. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

ALVARO

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Like price. Didn't like that hall ways & stairs are dirty..
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 16, 2024
Dear Alvaro,Thank you for taking the time to tell us about your experience at our hotel HomeTowne Studios by Red Roof Fresno - West. We are happy to see that you were pleased with our affordable prices, prompting your 3/5 rating. Please accept our sincerest apologies for the less than ideal encounter you had regarding the lack of cleanliness of the hallway and stairs. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ohso

Liked: Cleanliness, staff & service, property conditions & facilities
There is a young lady that works here she’s very friendly and helpful and always has a smile!
Stayed 3 nights in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 13, 2024
Thank you, Ohso, for taking the time to share your feedback regarding your experience at the HomeTowne Studios Fresno - West. We're delighted to hear that our staff was very friendly, and helpful. At Red Roof, we always enjoy hearing about the lasting impression our staff left on our guests.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Good

Ohso

Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 13, 2024
Thank you, Ohso, for being our guest at the HomeTowne Studios Fresno - West. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ohso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 12, 2024
Hello Ohso,I am pleased to have had you as our guest at our HomeTowne Studios Fresno West. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

6/10 Okay

Gabby

Business traveller, Travelled with partner
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Hello Gabby,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

4/10 Poor

James

Travelled with family
Disliked: Amenities
The room was so dirty. Dirt everywhere, table and counters were sticky. The table top look like it has not been wiped for a long time. The room was for non-smoking but the smells of smoke was so strong and we have the air condition on all the time. The were holes in the bathroom door and so dirty. Bugs inside the drawers and holes in the comforter. I will never reserve this hotel again.
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Hello James,Thank you for being a guest at our HomeTowne Studios by Red Roof Fresno - West. It seems we have let you down with issues that you've reported regarding the room being unclean, it having an odor, holes in the bathroom door and insects. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

2/10 Terrible

Chor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The main thing is their card readers not functioning correctly.
Stayed 6 nights in Dec 2023
Response from Olivia RediResponse Specialist on Jan 4, 2024
Thank you, Chor, for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Fresno - West. I am disappointed that your experience did not meet your full expectations, as you indicated that the card readers were not functioning correctly. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Lina

Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Tianna RediResponse Specialist on Feb 1, 2024
Hello Lina, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Fresno - West and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management

6/10 Okay

Gerad

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
More Rewards per my purchases would be appreciated and or coupons because when I book through you guys I don't get my points through Hometown Studios so I've been a little customer to Expedia for this reason or coupons please
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 31, 2023
Thank you, Gerad, for writing to us about your recent stay at the HomeTowne Studios Fresno - West. We value you as a our guest and welcome your 3/5 rating. In regards to your rewards, should you wish to further discuss the issue please contact Expedia directly.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 Okay

Raul

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 31, 2023
Thank you, Raul, for being our guest at the HomeTowne Studios Fresno - West. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Sanamprit

Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Jan 17, 2024
Hello Sananprit, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. A Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 Poor

Shawn, Tampa

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 27, 2023
Hello Shawn,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Fresno - West. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 27, 2023
Hello Lisa,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Fresno - West. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gloria

Stayed 2 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 27, 2023
Hello Gloria,The staff at the HomeTowne Studios by Red Roof Fresno - West and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Christmas Eve
It was just ok. The room was very outdated and the mattress was very uncomfortable. The room was very cold even while the heater was on. Great channel selection on the tv.
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 26, 2023
Dear Stephanie,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the rooms being outdated and issues with amenities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof ManagementRediResponse Specialist

6/10 Okay

Ge

Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 26, 2023
Hello Ge, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio trailRed Roof Management RediResponse Specialist

10/10 Excellent

Malisa

Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 26, 2023
Hello Malisa, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Grant, Burbank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 27 nights in Nov 2023
Response from Oniel Rediresponse Specialist on Dec 23, 2023
Hi Grant,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Bricely

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
alot of homeless people
Stayed 2 nights in Dec 2023

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awful. I had to leave. The stench was overwhelming. Avoid this dump like the plague!
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 20, 2023
Hi Jason,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Bricely

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't like it at all the room i stayed in the room above me..... kids were jumping all late hours i called complaining 3 times nothing was done stairs dirty shower head needs to be updated elevators dirty too
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 18, 2023
Thanks for choosing to stay with us, Bricely, we are however very sorry to learn that you were not able to fully enjoy your stay here at the HOMETOWNE STUDIOS FRESNO - WEST due to the noisy guests and unclean shower head and elevators. Your feedback is taken very seriously, and rest assured it is our intention to work on these problems to prevent any future occurrences here at Red Roof. Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

8/10 Good

April Joy

Liked: Staff & service, amenities
Twas good. The staff was nice to us/everyone, but I wish they could offer at least free water or shampoo/condition for guests. I saw some hair strands on the linens even before we used it and the floor isn’t washed that well.
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 14, 2023
Dear April,Thank you for taking the time to complete our guest survey regarding your recent stay at the Home Towne Studios by Red Roof Fresno - West. I'm so glad you had a good stay and the staff were nice, prompting your 4/5 score. However, it's truly disheartening to see you highlight that you saw hair strands on the linens, the floor wasn't washed well and the other issues you mentioned hindered your stay. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Chevanese Red Roof Management RediResponse Specialist

10/10 Excellent

Bricely

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 14, 2023
Thank you for your positive rating, Bricely, following your stay at the HomeTowne Studios Fresno - West. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

harry h

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel security was broken and the hotel was dirty. Not well maintained.
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 28, 2023
Hello Harry, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Fresno - West. Please accept our sincerest apologies as it seemed your stay felt short of your expectation due to the situation you described regarding the broken security and the lack of cleanliness, prompting your 2/5 score. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bricely

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 11, 2023
Thank you for your positive rating, Bricely, following your stay at the HomeTowne Studios Fresno - West. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bricely

Travelled with family, Travelled with partner
Liked: Staff & service
Need to improve cleaning elevator fix washers out of 5 2 only work
Stayed 2 nights in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 11, 2023
Thank you, Bricely, for the feedback about your stay at the HomeTowne Studios Fresno - West. It's great to see you enjoyed your stay, resulting in a 5/5 score. However, you highlighted that the elevator needs improving on cleaning and not all the washers worked. We value your business and would like to assure you that this is not reflective of our usual standards. I will certainly bring this to the property’s attention in an effort to address your concerns.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Hugo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with food options near by. Property very clean and plenty of parking. Front desk always helpful and very polite. Will stay here again when I visit Fresno in the future.
Stayed 2 nights in Nov 2023
Response from Chevanese RediResponse Specialist on Dec 11, 2023
Thank you, Hugo, for taking the time to share your feedback regarding your experience at the HomeTowne Studios Fresno - West. It's great to hear that you appreciated our hotel's convenience, cleanliness, plenty of parking space and our helpful, and very polite front desk staff. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Once more, thank you for posting your review. We look forward to having you visit with us again in the future. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 9, 2023
Hi Arthur,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

4/10 Poor

Teresa

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Office was really clean attendant very nice. The room floors very dirty curtains full of stains and small holes bed was very uncomfortable. The elevator got stuck with people inside had to climb three flights of stairs loud people. Overall experience was horrible but room was very cheap I guess you get what you pay for..
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Dec 5, 2023
Hello Teresa,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I'm happy you were pleased with the service our staff extended. However, you stated you had a horrible experience, due to the indicated unclean condition, loud noise, the quality of our rooms, along with other highlighted concerns. Red Roof apologize for such poor experience. Please know that we value you as our guest and will take your comment into consideration so that we may provide you with a better stay next time around.Sincerely,Red Roof Management

2/10 Terrible

Gerad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After checking in and walking into my room there were cockroaches running across the kitchen counter... so if you guys wanted to make that right...
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Dec 5, 2023
Hello Gerad,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS FRESNO - WEST. I was saddened to read that your stay fell short of your expectations due to the insects you indicated you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

8/10 Good

Bricely

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Outside needs more patroling did to homeless people
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Dec 5, 2023
Dear Bricely,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FRESNO - WEST. It's great to see your stay resulted in a 4/5 score. However, Red Roof does value your business and will take your suggestion into consideration so that we may create a comfortable environment for our guest.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Miguel

Travelled with family
It was ok
Stayed 1 night in Nov 2023

2/10 Terrible

Ruben

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of cockroaches in room black mold in the bathroom
Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Dec 1, 2023
Dear Ruben,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS FRESNO - WEST. I was saddened to read that your stay fell short of your expectations due to pest and possible mold. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Alex

Disliked: Property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Antonio,RediResponse Specialist on Dec 1, 2023
Hello Alex, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist