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Reviews of Courtyard by Marriott New Orleans French Quarter/Iberville

3.5 out of 5
Courtyard by Marriott New Orleans French Quarter/Iberville
910 Iberville St, New Orleans, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 735 out of 1048 reviews" "
Rating 8 - Good. 213 out of 1048 reviews" "
Rating 6 - Okay. 48 out of 1048 reviews" "
Rating 4 - Poor. 28 out of 1048 reviews" "
Rating 2 - Terrible. 24 out of 1048 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was clean and surprisingly quiet given the location of local tourist attractions. Comfortable bed and furniture. It was disappointing that dining options within the hotel were extremely limited. After long days of walking, sightseeing or, in my case, working, sometimes it's nice to just 'stay in'.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Linda, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are glad you liked our well-maintained accommodations and that our comfortable beds provided you with a relaxing night’s sleep. However, we regret that our menu did not offer the variety for which you were hoping. We appreciate your feedback and will share your comments with the appropriate individuals. Thank you again for choosing us, and we hope to see you again the next time you are in the area.Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close walking distance from Bourbon St, French Quarter and other downtown attractions. We thought the location was perfect, far enough away that it was quiet yet close enough for a quick walk to most of the tourist spots and great restaurants. The hotel itself has friendly staff, rooms were clean and nice and so was the property. We didn't spend much time on the property and found our room comfortable after a long day exploring. If we come back this is where I would plan to stay again.
Stayed 2 nights in Apr 2024

6/10 Okay

Junia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Junia, Thank you for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

athena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the perfect location. Super close to Bourban street and walking distance to everything in the french quarter. The rooms were so quiet would never know there's a party happening just a short walk away! Very clean. Beds were comfortable. Staff was super nice and welcoming!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Athena, On behalf of our staff, thank you for the excellent review! We are pleased to know how much you loved your time with us. Conveniently located in the heart of The Big Easy, we offer a fantastic spot to explore the many attractions of our exciting city. All of us at the Courtyard New Orleans French Quarter/Iberville look forward to having you visit with us again.Best Regards,Austin WestbrookGeneral Manager

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only one elevator out of two worked during our 4 night stay. Staff were friendly and organized. Check in & out very easy.
Stayed 4 nights in Apr 2024

8/10 Good

Monica I

Travelled with partner
Liked: Amenities
The area was fantastic near Bourbon Street and right in the French quarter. Lots and lots of restaurants
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Monica, Thank you for choosing the Courtyard New Orleans French Quarter/Iberville during your visit to The Big Easy! We appreciate you sharing how much you enjoyed your stay and our great location. Steps away from popular attractions such as Bourbon Street, Jackson Square, Saenger Theatre, and House of Blues, there is always plenty to do during the day before relaxing in our spacious accommodations. Thank you again; we look forward to your next visit!Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you want to be in the French Quarter in walking distance of just about everything this is a great choice. In fact, just a two block walk to the streetcar stop on Canal Street. On the other hand, two blocks away from Bourbon Street and it's noise. Parking is expensive but oh so convenient and always available. Too bad our room was facing Iberville St on the 4th floor so we could hear street noise if it was loud.
Stayed 6 nights in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Laurie, Thank you for your gracious review of Courtyard New Orleans French Quarter/Iberville. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to New Orleans.Best Regards,Austin WestbrookGeneral Manager

10/10 Excellent

Noemi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice architecture and overall vibe.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Property conditions & facilities
Friendly staff…very comfortable rooms…
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Mary, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are particularly glad your room provided all the comforts you expected, and the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

john

Liked: Cleanliness, staff & service
A few issues: no bar hand soap in the bathroom, the shower door didn’t seal properly and water was all over the floor when I stepped out of the shower to dry off; the tv would turn on with the controller but other than a light blue screen I souls not get anything to work like channels or sound. No picture no matter what I tried to do.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, big and great staff. Easy to walk in French Quarter.
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Charles, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Courtyard New Orleans French Quarter/Iberville. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Austin WestbrookGeneral Manager

10/10 Excellent

Blake

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and top shelf service. Really nice hotel. Of course being close to Bourbon and the French Quarter has its plus and minus’s. The quarter is getting worse. Dirty & crappy bars that surround wonderful old classy places like Preservation Hall & Hotel Monteleone and others. The smell of pot is horrible. But this hotel is awesome. Hope the city some day can bring the quarter back to better days.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Blake, Thank you for choosing the Courtyard New Orleans French Quarter/Iberville during your visit to The Big Easy! We appreciate you sharing how much you enjoyed your stay and our great location. Steps away from popular attractions such as Bourbon Street, Jackson Square, Saenger Theatre, and House of Blues, there is always plenty to do during the day before relaxing in our spacious accommodations. Thank you again; we look forward to your next visit!Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to all sights around Bourbon and Canal Streets!
Stayed 3 nights in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Courtyard Marriott was such a lovely place to stay. They graciously allowed us to park several hours before our check in and kept the car nearby so we could easily unload at check in time. All staff were friendly and polite. Easily walkable to anything in the French quarter. Loved the suite set up which gave my husband and I a separate bedroom from our teenage son.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Mary, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that you appreciate our valet parking. We are also happy to know you liked our comfortable accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you and your family back anytime you visit our area. Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Myesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very great visit, I will be returning !!!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Yillian

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 6, 2024
Dear Yillian, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated in a close proximity to a lot of attractions. There were some minor repairs/upkeeping going on, but nothing to impact the stay. We had an issue with a room next door being extremely loud, but the security took care of the problem immediately. Frost desk staff and valet were extremely helpful and courteous. We could not ask for better service. One small issue is that windows are not noise proved and it gets quite loud sometimes (we were on the 9th floor). Overall, I would highly recommend the hotel!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jorge

Stayed 6 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Jorge, Thank you for sharing the nice rating about your experience at Courtyard New Orleans French Quarter/Iberville. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean property just close enough to fun without being in the middle of drunk obnoxiousness. I had a one bedroom suite as an upgrade and it was worth the extra few bucks. Room 510 has a terrible view to a center atrium/light well and does not face outside.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Juan, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are glad you liked our well-maintained hotel and that our location was convenient for everything you wanted to do on this visit. We are also happy to know you enjoyed the upgraded accommodations and the amazing views. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Roland, Wheeling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by Bourbon. Close enough to enjoy it when needed, but just far enough away to avoid the noise and crazy when you don't. The entire facility is clean, staff pleasant and rooms spacious and recently renovated.
Stayed 7 nights in Mar 2024

2/10 Terrible

Marty

Travelled with family
Disliked: Cleanliness, staff & service
It was awful.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Marty, Thank you for taking the time to evaluate our hotel.we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Marie, hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was the best. Very spacious and comfortable
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Marie, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are thrilled to know we exceeded your expectations and that you liked our spacious accommodations. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property close to Bourbon street Many restaurants and bars close to the hotel. Must pay for valet parking because no public parking available.
Stayed 3 nights in Mar 2024

6/10 Okay

kristen

experience was good
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Kristen, Thank you for taking the time to evaluate our hotel. We are pleased you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Teresita N, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
How close everything was.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Teresita N, Thank you for choosing the Courtyard New Orleans French Quarter/Iberville during your visit to The Big Easy! We appreciate you sharing how much you enjoyed your stay and our great location. Steps away from popular attractions such as Bourbon Street, Jackson Square, Saenger Theatre, and House of Blues, there is always plenty to do during the day before relaxing in our spacious accommodations. Thank you again; we look forward to your next visit!Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Friendly staff.
Stayed 3 nights in Mar 2024

8/10 Good

Edisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok and clean staff was cordial too
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Edisa, We appreciate the fantastic review, and we thank you for choosing Courtyard New Orleans French Quarter/Iberville. Your comments were a pleasure to read; it is always great to have our devotion to service recognized. Thank you for staying with us, and we hope to host you again in the future.Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, very customer oriented. Staff was organized and very quick to respond to our requests and inquiries. I would definitely stay at this location again.
Stayed 2 nights in Mar 2024

4/10 Poor

Courtney

Travelled with family
Liked: Cleanliness, property conditions & facilities
Terrible customer service. Our phone didn’t work, our tv didn’t work. Heard the housekeepers at 7am. Would not recommend staying here, especially for the price we paid!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Courtney, Thank you for choosing our hotel for your stay. We sincerely apologize for the maintenance issue you came across and the disturbance caused by the housekeeping staff. We strive to provide a seamless and enjoyable experience for all our guests, and we are disappointed that we did not meet this standard during your stay. This issue has been addressed with appropriate individuals to ensure it will not be repeated. We understand your frustration and are grateful for your patience. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Lachesis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 30, 2024
Dear Lachesis, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to attractions.
Stayed 1 night in Mar 2024

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great location. Excellent room.
Stayed 5 nights in Jan 2024
Response from General Manager on Mar 29, 2024
Dear Kent, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are glad you liked our comfortable accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our experience. Everyone was nice and the hotel and rooms were very clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Samuel, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It is always a joy to see our guests are excited about returning; we look forward to it!Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

rosa, Surrey

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 17, 2024
Dear Rosa, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard New Orleans French Quarter/Iberville, and we look forward to welcoming you back soon.Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff!!
Stayed 7 nights in Mar 2024

8/10 Good

Lakisja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and helpful with letting us know where we could eat and shop. The hotel itself was nice and clean.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Lakisja, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Srinivas

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms were clean, and the staff was super friendly. The only thing it didn’t have that I missed was an outdoor area.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Chase, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right near bourbon street
Stayed 2 nights in Mar 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to everything, but quieter than being in the middle of it. Super easy walk Bourbon, food, and shopping. Room was spacious and clean. Staff was friendly. Would stay again!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Aimee, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. It is always a joy to see our guests are excited about returning; we look forward to it!Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Divina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for first time visitors. Close to Bourbon street but far enough from the noise.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tom, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel, and right on Canal street that boards both the French Quarters and the business districts. Hotel was nice, and almost new.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Tom, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you liked our beautiful hotel and that you had a great stay. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit. Best Regards, Austin WestbrookGeneral Manager

10/10 Excellent

Brit, Montrose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was absolutely amazing. Everyone from the valet to the sanitary staff was so friendly and amazing. I felt so comfortable here and I was very grateful for that because I was very anxious about this trip.
Stayed 2 nights in Mar 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were wonderful! Everyone was so friendly and helpful! The hotel was clean and the location was perfect!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Beth, Thank you for choosing Courtyard New Orleans French Quarter/Iberville and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that you liked our well-maintained hotel. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards, Austin WestbrookGeneral Manager

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, great area
Stayed 4 nights in Mar 2024

10/10 Excellent

susana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 13, 2024
Dear Susana, Thank you for being our guest at the Courtyard New Orleans French Quarter/Iberville. We are pleased we provided you a gratifying stay and enjoyed reading your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to New Orleans!Best Regards, Austin WestbrookGeneral Manager