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Reviews of Grand Lucayan

4 out of 5
Grand Lucayan
Sea Horse Lane 1, Freeport, FPO

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 1000 reviews" "
Rating 8 - Good. 385 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Misled/ Uninfor, Connecticut

Liked: Cleanliness, room comfort
Mostly closed from hurricane.
Most of Grand Lucayan is closed from hurricane Mathew but you don't know this until you arrive. All guests have to stay at Lighthouse point which is nice but with not nearly as many amenities. 2 less pools , less convenient dining options, the Casino never reopened. Some of the staff, outdoor bar. Towel hut, seemed to have lost that happy, helpful, attitude, one bartender was even rude everyday. While others were their usual respectful, helpful Bahamian spirit They hours of restaurants were not helpful for ease of dining choices, as with when The Grand Lucayan. I mainly wish we were informed of the arrangements change as we were booked at G.L. with all advertised opened 6 months in advance . Notice would have been nice so we may have changed our accommodations.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Hotel was alright, but not what expected
Hotel was in okay condition since the hurricane, but not up to the standards of the cost. Pool was clean, but drinks and meals were very expensive. Marketplace has much better food and prices. Was on hold with front desk for two different occasions of over 10 minutes. Rooms weren't ready when they should've been and we were canal front when we paid for oceanfront. Overall, location is great in Freeport, but the accommodations of the hotel were nothing to write home about.

4/10 Poor

Diane, Boston, MA

Disliked: Property conditions & facilities, room comfort
Grand Lucayan is Closed!!
Hurricane Matthew last fall has devistated this Island. We booked the Grand Lucayan but were informed it was closed due to the hurricane. The casino was also closed. At the Lighthouse Point, where they put us up was in sad need of repair. Our first room had mechanical issues. The second room had no hot water. The only place to eat other than the buffet at the hotel was at the straw market across the street. Lot of money for poor quality food. The straw market was full of tourist trinkets. My review would be DON'T STAY HERE.

8/10 Good

Lorraine, Connecticut

Liked: Cleanliness, staff & service
Hope continues to prosper
This is a great area to stay. The hotel staff were all pleasant and accommodating. The spa experience was very relaxing and a good value, especially considering the setting. It is so unfortunate the last hurricane caused the facility to not be up to its glory of years past, however, for us, it is worth returning whenever we can to help build it back up. The hotel sits along a very pretty beach and is big enough that if you want more quiet than the festivities that may be going on at the pool, quiet can be easily found.

10/10 Excellent

Monika, FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent beach Resort
Main hotel is closed due to the recent hurricane damage. We were accommodated in more cozy Lighthouse side of the Resort. We chose the room with the ocean view - we strongly recommend it due to the beauty of the beach and ocean - vs buildings view. Room was a nice size one, very clean and nicely furnished. Maid was cleaning very well and changing our sheets daily! Amazing. Food for in-room service is expensive and not so great! I would recommend eating at the resort restaurant instead. There is a hot tub and two pools nearby, also a bar with nice cold drinks $7.50 a piece. Food is greasy: french fries and conch, bar food. People are very friendly. There is a Spa- but prices are same as in the USA $65.00 and above - up to $225 or so. I thought its just not worth it.
Response from Yvette on Aug 1, 2017
Thank you for your feedback. We are delighted to hear that your stay with us was relaxing and enjoyable and that our facilities exceeded your expectations. Please know that your comment regarding the pool towel cards has been forwarded to the relevant department for consideration. It was indeed our pleasure to serve you and we hope that you will afford us another opportunity to welcome you to our resort. Thank you once again and we hope to see you soon. Kind regards,

8/10 Good

WC, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for relaxation on the beach
Hotel was really nice and clean, very few people around (esp. given that it was January) - made it perfect for what we needed. If you want privacy and relaxation, this would be the place to go in January. The room itself was very clean, comfortable. Housekeeping came twice a day - we never went without bath towels. The gym facilities were great, practically empty every time we went. The beach was almost deserted, and felt like a private beach. There are a huge variety of food options in the Port Lucaya Marketplace right across the street from the hotel (would recommend to go there for food!). The breakfast buffet at Grand Lucayan was fine, service was good.
Response from Yvette on Jan 13, 2017
Thank you for your feedback. We are delighted to hear that your stay with us was relaxing and enjoyable and that our facilities exceeded your expectations. It was indeed our pleasure to serve you and we hope that you will afford us another opportunity to welcome you to our resort. Thank you once again and we look forward to seeing you again soon. With kind regards,

8/10 Good

Karen, Newnan, GA

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful view, very close to the beach
My hotel room was about 50 feet from the beautiful beach. The hotel room was clean and spacious. The only criticism is that customer service needs to be improved, e.g. whenever I ordered room service, it usually took 1 hour or more for my meal to be delivered to my room. Apart from this, I had a great experience at this hotel.
Response from Yvette on Jan 3, 2017
Thank you for your feedback. We are delighted to hear that our facilities and accommodations exceeded your expectation. However, it is disappointing to hear that you did not experience the excellent level of service that we always aim to provide. We extend our sincere apologies for the inconvenience and we hope that on your next visit, you will notice a positive change. Thank you for visiting with us. With kind regards,

6/10 Okay

Jens, Houston, Texas

Disliked: Staff & service
Not flexible or friendly
The day of the checkout which is 11:00 AM i was asking if possible to stay a little longer since my plane was leaving in the evening. Normally this is not a problem of most hotels and since the hotel was almost empty, i was a bit disappointed that any courtesy extension was denied, but i could stay until 3 PM by paying almost a full daily rate, which i declined. The person behind the counter could care less, and i will not care to come back to this hotel.
Response from Yvette on Oct 28, 2016
Thank you for your feedback. We are delighted to hear that our location met your expectations. However, it is disappointing to hear that a member of our staff was not as warm and accommodating as we always aim to be. We hope that you will reconsider, as we would love to have another opportunity to welcome you to our resort. Thank you once again. Kind regards,

6/10 Okay

Ashley, BAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but nothing to do
Stayed here from September 22nd - 25th had a Marina View on the 10th floor, the view was absolutely amazing! Check in was a breeze was scared at first from the reviews I read the young guy that checked us in was a sweetheart. The Hotel was a bit quiet (not really use to that) it really can use a entertainment team, walking around I personally like to participate in games and win prizes but I only saw board games, connect four, corn hole there were ping pong tables but no paddles to play 😅 Plantation cafe has a wonderful staff especially Clover and Denise the pastries was great (shoutout to the Pastry team) didn't eat on property but went over to Port Lucaya and had breakfast, lunch, and dinner there. Really good Bahamian food and the prices are reasonable. Back to the hotel the beaches were well kept along with the whole property, i loved the spa and the treatment they gave me. My vacation was great and would return soon.
Response from Yvette on Sep 26, 2016
Thank you for your feedback. We are delighted to hear that your stay with us was enjoyable and that our facilities exceeded your expectations. Please know that we are reviewing our entertainment program and we hope that on your next visit with us, you will notice a positive change. Thank you once again. With kind regards,

4/10 Poor

Chef, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities
rooms are in need of basic stuff paint- etc...
hotel charged my AMEX card every day for $100 telling me it was a system error- but 5 days in arrow it happened----
Response from Yvette on Apr 2, 2017
Thank you for your feedback It is truly disappointing to hear that our gym was the only pleasant experience during your stay. Please know that we are making every effort to correct the issues that you mentioned. We extend our sincere apologies to you and we thank you for visiting with us. With kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff was very polite and helpful, they went above and beyond duty to help there guest. The rooms were very clean and nice. Crystal and Rhonda went above and beyond to assist my husband and I with a problem we had with our Tarvel agency, setting in the phone for several hour to ensure the problem was corrected. They also updated our room because of the frustation and long wait from the travel agency, which they won't responsiable for at all. I would recommend everyone that goes to Freeport Bahamas to stay with grand lucayan.
Response from Yvette on Sep 20, 2016
Thank you for your feedback. We are delighted to hear that your stay with us was enjoyable and that both our service and our facilities exceeded your expectations. It was indeed our pleasure to serve you and we trust that you will afford us another opportunity to welcome you to our resort Thank you once again and we hope to see you soon. With kind regards,

10/10 Excellent

Debbie, Brooklyn, New York.

Liked: Cleanliness, staff & service, room comfort
Nice hotel on the beach with great activities.
My stay at the Grand Lucayan was very relaxing and fun filled. I went on two great excursions the bonfire and the city tour I had so much fun. The hotel had a short supply of beach towels and I wasn't crazy about the food. The staff was friendly and courteous. The stores the markets and restaurants were directly across the street. I would definitely come back again.
Response from Sincerely, Bernadette Arty on Sep 10, 2016
Hello Debbie, - Thank you for reaching out to us. We are thrilled to hear that you enjoyed your stay at Grand Lucayan. We look forward to your next stay.

8/10 Good

Jessica, Palm Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is beautiful and big. Room interior was not what I expected. It was a little outdated but clean .
Response from Sincerely, Bernadette Arty on Aug 11, 2016
Hello Jessica, - Thank you for taking the time to review your stay at Grand Lucayan. We hope to se you again the next time you visit the Bahamas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, except for swimming pool
Very enjoyable and relaxing experience. Only criticism was with the cleanliness of the main swimming pool. I know there's only so much that can be done with a shared pool, but there was a lot of trash and debris in the bottom and floating, and I never saw anyone cleaning or sanitizing the pool, not even late night or early morning. One day while I was in the pool, a family had their toddler in diapers in the pool, and someone threw out food (pizza) next to the pool causing a swarm of seagulls. The gulls fought each other and much of the food got dropped into the pool. I tried to stay in one of the side pools that was not as heavily used and it was reasonably clean, but the main pool no way!
Response from Yvette on Aug 22, 2016
Thank you for your comments. We are glad to hear that your experience was enjoyable and relaxing. The pool maintenance is carried out daily, during the hours of 4:00am and 6:00am. However, we do have a maintenance team on property to assist with any incidences that may occur. Your comments have been forwarded to our activities department for review. Thank you once again and we hope that you will visit with us again soon. With kind regards,

4/10 Poor

Libby, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of money
The staff is unfriendly, not helpful and overall not knowledgeable about the property services or amenities. The food was like eating convienence store goods. Dessert tastes like nothing more than little Debbie's. The only thing going for it is the beach and the view. Off the property we found a nice snorkel tour and had a great day snorkeling and enjoying the crystal clear waters. Rainbow reef was full of fish with a large variety. However, the resort facilities aren't worth the cost. Very disappointed in Grand Bahama and the Grand Lucayan.
Response from General Manager on Aug 25, 2016
Thank you for your feedback. It is truly disappointing to hear that your stay at our Resort was not an enjoyable one. Please know that we conduct regular employee training to ensure that our employees are made aware of level of service that we expect our guests to receive. We extend our sincere apologies to you for any inconvenience that you experienced. Thank you once again for your comments. Regards, Yvette S

4/10 Poor

John, Ohio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else
The staff was not helpful. There are too many rules. (pool, towels, drink huts,) Many items were broken and terribly dated and stained. Bathroom fixtures leaked and areas were not clean. Rooms, although were to be non smoking, smelled of smoke. Had to be moved three times to find a almost OK functioning room.
Response from Sincerely Bernadette Arty on Sep 8, 2016
Hello John, - We are so sorry to hear you were disappointed with your stay. I wish we could have left a better impression on you. :-(

10/10 Excellent

Bill, Long Island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I go to Grand Bahama twice a year and have been doing it for 15 years. I stay at the Grand Lacayan. You might say I like the place. I find the service to be friendly, the resturants both in the hotel and in the adjacent shopping area outside the hotel to be quite satisfactory. All of which is within walking distance of your room. There is no need for a car. The hotel is on a most magnificant beach overlooking the blue green ocean of the Atlantic, the Gulf stream. The pools before the beach are most inviting. There is a spa and fitness facility and a golf course a shuttle bus away. Then again you might say I like the place
Response from Sincerely, Bernadette Arty on Jul 20, 2016
Hello Bill, - Your kind words are warmly received. Thank you for taking the time to write us such an outstanding review on Expedia. We cannot thank you enough for your loyalty. We look forward to your next stay. :-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
love location and staff
We have stayed at this location 3 or 4 times and are always happy with the service. Our only regret is out of the 3 or 4 visits the air conditioning has had issues twice. The room wouldn't cool down for about 24 hrs. Still, the location is wonderful on a great beach with water sports and across the street from the market for shopping and places to eat. We love this hotel.
Response from Sincerely, Bernadette Arty on Jul 18, 2016
Hello guest, - Thank you for reaching out to us on Expedia. We are so sorry to hear about the AC in your room. I wish we knew what room you were in so we can get that fixed. I am happy to hear that did not stop you from having an awesome vacation. Thanks again for the review and we hope to see you soon.

8/10 Good

Barbara, Valley Falls, NY

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice week!
Staff and locals are friendly & welcoming. The resort itself could use some updating, but stay was still enjoyable! Relaxing and water fun!
Response from Tom on Jul 14, 2016
Hello Barbara, - Thank you for writing us such a kind review on Hotels.com. We are thrilled to hear you enjoyed our friendly staff and had a great time relaxing and having some water fun! We hope to see you again the next time you visit the Bahamas. -Sincerely, Bernadette Arty Director of Guest Services

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed ourselves!
Very welcoming staff, easy, free parking for guests, many convenient offerings for food, drink, fun, etc. Beautiful hotel and location. Rooms in need of some repair, mostly in bathroom, upgrade hallway/room carpeting. Overall everything was great!
Response from Tom on Jul 14, 2016
Hello traveler, - Thanks so much for the wonderful review on Hotels.com. We hope to see you again the next time you visit the Bahamas.. -Sincerely, Bernadette Arty Director of Guest Services

10/10 Excellent

Robert, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it! Second stay here!
It was a tropical paradise at a wonderful hotel! Lots of outdoor pools, free chairs and umbrellas on the private beach. Food great. (Try the poolside Lobster pizza!)
Response from Tom on Jul 7, 2016
Hello Robert, - So glad to hear you loved your stay at Grand Lucayan. Thanks so much for the 5 star review. We hope to see you again. - Sincerely, Bernadette Arty

2/10 Terrible

Garth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
Response from Tom on Jul 1, 2016
Hello Garth, - Sorry to hear you were so disappointed with your stay. I wish we could have showed you a better experience. -Sincerely, Bernadette Arty Director of Guest Services

2/10 Terrible

Patrick, Palm beach Fl.

Disliked: Staff & service, property conditions & facilities, room comfort
PLEASE READ before you book
Our three day vacation was spent walking up and down 7 flights of stairs in the pitch black. The Power was out for 2 days and we were told "its not our fault" yet other properties in the vicinity had electric. The emergency stairs were at the back of property and they had no working emergency lighting. Mind you this also means there was NO AIR CONDITION working at all.. People relied on their cell phones for light in the stairs hallways and rooms. And what was worse was that no consideration was made by staff, nor any type of compensation. At check out, the long list of "additional Charges" they actually charge a fee for "Electric Service" of $10.00+/day..... What an insulting and horrible bahamas experience!
Response from Tom on Jul 1, 2016
Hello Patrick, - I am really sorry to hear we diapointd you in a number of areas. For this we are truly sorry. Our only hope is that you give us a second chance to show you a grand time! -Sincerely, Bernadette Arty Director of Guest Services

2/10 Terrible

patrick, Palm beach Fl.

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bring a flashlight, comfortable shoes and patience
Two of my three day trip was spent climbing seven flights of stairs in the pitch black because the hotel and no electricity, no backup generators , and further no emergency lights in the stairwell. When I spoke to the front desk they rudely told us there was nothing they could or would do. That it was electric company's fault. Not sure how the electric company could be at fault for the generators not working and/or the lack of functioning lighting in the pitch black stairwell. To add insult to injury there was a surcharge daily for electricity.
Response from Tom on Jun 14, 2016
Hello patrick, -Thank you for reaching out to us on Hotels.com. It saddens me to hear you were disappointed with your stay. Please accept my sincerest apologies as we were not performing to our usual standards. Our only hope is that you give us a second chance to impress you. - Sincerely, Bernadette Arty Director of Guest Services

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with super variety on the grounds
We spent our last two days in the Bahamas at this hotel for the comfort, services, and location. The staff were so accommodating and kind. The grounds were beautiful. And it is right across the street from great shopping and restaurants.
A view from our balcony
Hi, - Thank you for leaving your feedback. We are so happy that you enjoyed your stay with us! We hope you visit our property again on your next visit to Grand Bahama.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay!
My stay was for business but I was able to relax for one day and had a good time. The hotel was nice but front desk staff needed some backup help for checking in and out.
Response from Tom on Jul 9, 2016
Hi Glenn, Thank you for leaving us a nice review. We are happy to read that you enjoyed your business trip with us and was able to relax. We hope you visit us again on your next visit to Grand Bahama. Sincerely, Bernadette Arty Director of Guest Services

8/10 Good

jimmy, Houston TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are supposedly returning 4 days of stay
Two other gentlemen could not travel to hotel due to flooded Houston. I purchased all room. Hotel said five days needed to refund their charges to Expedia.
Response from Yvette on Sep 2, 2016
Thank you for your feedback. We are disappointed to hear that you experienced difficulties with your reservation. Please accept our sincere apologies for any inconvenience caused. Thank you once again. Regards,

8/10 Good

JC, Northern VA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall stay was wonderful. Check-in and Check-out worst experience I've ever had! Very Very long lines due to Cruises checking in also ( had I known this wouldn't have chosen this hotel) short staffed during check in and out. Was supposed to have expedited check out and it took close to an hour to check out!!
Response from Sincerely, Bernadette Arty on Apr 15, 2016
Hello JC, - We are thrilled to hear that you enjoyed our location and beautiful resort. Thank you for taking the time to rate and review us via Expedia. We hope to see again soon.

10/10 Excellent

Beach lover, Iowa, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This was a very nice place to spend with my family. It is mostly older people. The restaurants are nice, and the facilities are clean. The service is good and the people are friendly. The room was nice, clean, and comfortable, and the beach is very nice.
Response from Sincerely, Bernadette Arty on May 9, 2016
Hi Beachlover, Thank you for leaving us your feedback on your stay. We greatly appreciate it. We are happy that you enjoyed our location, our restaurant, and wonderful service. We cannot wait for you to visit us again!

8/10 Good

Shirleen, Los Angeles, CA

Liked: Cleanliness, staff & service, room comfort
Beautiful, Steps-Away from the Beach
Beautiful quiet beach (except when spring breakers make noise at the bar which is just plain fun) with powder sand that stays cool on your feet. Security is always present. Felt very safe. Locals are nice. Hotel restaurant service (or no service) so slow and expensive for what you get. Airport so close, $22 flat one-way. Sunrises & Sunsets amazing. Can hang out on the beach even at night - it's safely lit. Shopping & restaurants directly across the hotel. Some vendors are aggressive but all good overall.
Response from Sincerely, Bernadette Arty on May 9, 2016
Hi Shirleen, - Thank you for leaving us your feedback on your stay at our resort. We are so happy to read that you enjoyed our beautiful beach, restaurants, and our proximity to the marketplace. We hope you visit us again on your next trip to Grand Bahama.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility, close to the beach.
Was my third time there. Well maintained. Several pools. Bar at the pool.
Response from Sincerely, Bernadette Arty on May 9, 2016
Hi, - Thank you for leaving us feedback on our property. We greatly appreciate it. We are happy to read that you enjoyed your third time staying with us. We cannot wait to host you again on your next visit to Grand Bahama.

6/10 Okay

Dave, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
I had to laugh as I checked in. The lady at the counter was talking to a guest and while explaining what is included said "all inclusive does not mean all inclusive". I scratched my head and smiled. There are "fees" for everything
Response from Yvette on Aug 25, 2016
Thank you for your feedback. We trust that you enjoyed your stay with us and that you will consider visiting with us again soon. Thank you once again. Regards,

8/10 Good

Jean, South Elgin, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort, right on the beach.
My husband and I went there for our 25th wedding anniversary. Very relaxing by the pool and the beach. We took the glass bottom boat tour. It was very good! My husband and I would like to make a recommendation to the hotel, it would be nice if someone staying there could get into all the restaurants available at the resort, because you are spending money no matter what. It is a beautiful resort! We had a one bedroom suite overlooking the ocean. We highly recommend doing that!
Response from Sincerely, Bernadette Arty on Jul 5, 2016
Hi Jean, - Happy 25th wedding anniversary from all of us here at Grand Lucayan. We are so glad to hear you had such a great time at the resort enjoying your special occasion. In addition, we feel so honored you felt the resort was beautiful and you recommend us to future guests. Thank you for your feedback on our property dining. We take all feedback into consideration. We look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice tropical get away!
We had a great time at the Grand Lucayan and would definitely stay there again in the future. Although parts of the hotel do look slightly dated, everything was very clean and well taken care of (maybe an update needed in the pool area and possibly the bathroom in our room?) We had a postcard view of the ocean which more than made up for any other issues!
Response from Sincerely, Bernadette Arty on Mar 5, 2016
Hello guest,- We are thrilled to hear Grand Lucayan exceeded your expectations. Thank you so much for taking the time to rate and review us. We really appreciate all your kind words. We look forward to your next stay.

8/10 Good

Frank, Wellington, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay
I stay here during business trips...great spa & fitness to "unwind" after work...and plenty of options for others things to do after work!
Response from Sincerely, Bernadette Arty on Mar 4, 2016
Hello Frank, - We are thrilled to hear the location of the Grand Lucayan was perfect for your stay. Thank you so much for taking the time to share your recent experience at the resort with us on Expedia. It is great to know that you enjoyed our spa and fitness center. We hope you will visit us again the next time you're in the Bahamas.

6/10 Okay

William, Buckhannon, 'WV

Liked: Cleanliness, room comfort
Great beach, not a 4* resort in my opinion
great location for a relaxing vacation. Hotel is nice but in need of a bit of updating and remodeling. the carpeting is worn and bathrooms could use some repairs
Response from Tom on May 7, 2016
Hello William, - Thank you for taking the time to share your recent experience at Grand Lucayan with us on Hotels.com. We are really happy to hear you appreciated the location of the resort and that you had a relaxing vacation. We hope to see you again the next time you visit the Bahamas. - Sincerely, Bernadette Arty Director of Guest Services

8/10 Good

Anne, Toronto

Liked: Cleanliness, staff & service, room comfort
Peaceful, pretty place
The staff were always pleasant and helpful, very willing to assist with our requests.
Response from Tom on Apr 30, 2016
Hello Anne, - Thanks so much for the lovely review on Expedia. We are so happy to hear our staffs were nothing but helpful and pleasant. We hope to see you again the next time you visit the Bahamas. -Sincerely, Bernadette Arty Director of Guest Services

6/10 Okay

Jackie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel but Painfully Slow Staff
My boyfriend and I went on a Valentines weekend trip along with our 2 other friends who are a couple. We arrived at the hotel around 11 am excited and ready to drop our bags & have fun. As we walked into the hotel lobby the appearance was very clean and inviting. That excitement soon went away when having to wait 45 minutes in line just to check in mind you they were not long lines. While checking in I noticed all the front desk clerks would dissappear to the back room for at least 5 minutes at a time (mulitple times with each guest) causing a frustrating and delayed check in. When we finally made it to the front desk were told our room would not be ready until 3pm. The first impression was not the best. When we finally did make it into our room we were pleased with the room cleanliness and the pool area is beautiful. We enjoyed the onsite casino as the casino staff were friendly. We were offered by hotel staff to sign up for a "free gift and breakfast" aka timeshare presentation which took 2 hours and we left with "no gift" since I went to the bathroom during the sales pitch but the breakfast was great. Check out was much smoother since we did not have to stand in line.
Response from Sincerely, Bernadette Arty on Mar 3, 2016
Hello Jackie,- Thank you for taking the time to share your experience with us on Expedia. We are super happy to hear that you thought the property was clean and the pools and beaches were beautiful. I wanted to also apologize if our front desk staff was rude. We take comments like these serious and I have forwarded your review to our management team. Overall it sounds like you enjoyed your time at the resort and we hope to see you again.

6/10 Okay

Dave, Miami

Liked: Cleanliness, staff & service, room comfort
Nice place with a great location
Very nice place. The fees will kill you. WOW Half of the gym equipment did not work. But the other half was great lol
Response from Sincerely, Bernadette Arty on Mar 1, 2016
Hello Dave, -Thank you for taking the time to rate and review us. We are happy to hear you enjoyed the location of our resort. We hope to see you again.

8/10 Good

Aruna, Clearwater beach, FL

Liked: Cleanliness, room comfort
Nice hotel, excellent location.
The hotel is situated on a pristine beach with spectacular views. It has many restaurants and a café. Additionally, it is located across from the Port Lucaya Marketplace, very convenient for shopping, dinning and entertainment. The service is a bit slow, especially check in was slow and we had top come back at 3 PM to collect the room keys.
Pristine beaches
Spectacular sunsets from balcony
Activities
Response from Sincerely, Bernadette Arty on Mar 3, 2016
Hello Aruna, - Thank you so much for the wonderful review on Expedia and for providing us with breathtaking photos of our resort. We feel so honored to know that our location, comfortable rooms, and helpful staffs exceeded your expectations. We hope you will come visit again the next time you're in the Bahamas. Again, thanks for the review.

8/10 Good

Sergio, Miami, FL

Liked: Cleanliness, property conditions & facilities, room comfort
Good for a quick getaway
For the price, I would say I got my money's worth. I upgraded to Ocean view when I arrived which made the whole trip. The rooms and hotel are a little outdated but like I said for the money, it was fine. Food was pricey, but like Disney world, you are paying for the convenience. The portions were pretty good though, you can share a plate with someone and be satisfied. I recommend going to the Port market across the street and getting liquor, drinks, food instead of inside the hotel. I had one of the best gourmet burgers of my life at this place called "Molly Malone's". If you're looking for a quick getaway for a weekend or a few days I recommend it. I would definitely come back.
Response from Sincerely, Bernadette Arty on Feb 26, 2016
Hello Sergio,- We are happy to hear you enjoyed your stay at Grand Lucayan. Thank you for taking the time to rate and review us on Expedia. We hope to see you again. :-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Nice pool, on beach and close to casino and marketplace. Only wish was that pools were heated. The water was very cold.
Response from Sincerely, Bernadette Arty on Feb 25, 2016
Hello guest,- Thanks for the review and rating. We hope you will visit again the next time you're in the Bahamas. :-)

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a return trip for us. We were very disappointed that Waves was for all inclusive only. It is a very far walk to the other restaurant for lunch and it took forever to get served at the only other outside lunch restaurant as well as not having bar service. There weren't any available chaises on the main beach when the cruise ships came in so we were forced to go over to the other beach with no services. I think the hotel could do some things at night, have a band, karaoke, bon fire... It is pretty quiet at night and there wasn't anything going on in town either.

8/10 Good

Lindon, Ky

Liked: Cleanliness, staff & service, room comfort
Nice hotel, a little dated.
Initially booked Harbor view. Not exactly as I expected, tops of buildings then busy street and shops and finally harbor. Changed to ocean view, Great view. Poor choice and quality of Restaurants on property but great ones across the street. Everybody very friendly and helpful, great assistance with elderly special needs. Housekeeping spotty, sometimes wonderful and sometimes not exactly Overall enjoyed the hotel.
Response from Sincerely, Bernadette Arty on Feb 24, 2016
Hello Lindon,- Thank you for taking the time to write us a review on Expedia. We are so happy to hear you enjoyed your stay at Grand Lucayan. We would also like to thank you for the compliments regarding our staffs. We would love to host you again the next time you come to the Bahamas. Hope to see you soon.

6/10 Okay

MBS, Rockport, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort on beach
Enjoyed our stay: resort clean with pleasant staff and amenities, beach beautiful and well maintained. Draw backs: 3 pools but none of them are heated. During our 6 day stay, the water was too cold in all the pools. The ocean was actually warmer. I love to swim so I will not return to this resort. A second drawback is the food: the buffets' food tasted like institutional cafeteria food - not a lot of taste. Third drawback: the tours were expensive. At one point, we decided to take a tour despite the price but when we called, they told us we'd have to pay double because we were the only guests signing up. Needless to say, we didn't sign up.
Response from Sincerely, Bernadette Arty on Feb 23, 2016
Hello MBS, - Thank you for taking the time to review us as well as provide us with some feedback on Expedia. It is so wonderful to know that you enjoyed the location, staffs, and views. In addition, I would like to apologize if the pools were too cold. We will definitely take your suggestions into consideration. Again, thank you for the review.

8/10 Good

Andrew, -Fort Myers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, beautiful grounds and facilities.
Stayed at another hotel for two nights prior to the Grand Lucayan, wish I would have stayed at Grand Lucayan all three nights! Great Hotel, good food at the morning buffet, great food at the restaurants on property. However, best food we had was at the Gulf Breeze Cafe across the street at the marketplace. Charly is awesome and the food is phenomenal. Try the Hotel restaurants, but the Gulf Breeze is head and shoulders above the rest.
View from our room
View from the room
Grand reception area
Response from Sincerely, Bernadette Arty on Feb 23, 2016
Hello Andrew,- I want to thank you for taking the time to write us such a nice review as well as provide us with such beautiful pictures of your stay. It is so flattering to know that you wished you had stayed all three nights with us! :-) We hope to see you again the next time you visit the Bahamas.

6/10 Okay

David H.

Liked: Cleanliness, room comfort
Family trip
The hotel was fine. The location is good. The pool and beach areas were very crowded when the day trippers from Florida arrived. The hotel is a little dated and could use a refreshing.

8/10 Good

jackie, philadelphia, pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful beach
beautiful beach, clean and safe, fun to walk around and the whole compound was very beautiful too. staff was very friendly, not the quickest service but cheerful, some of the amenities were basic but satisfying.
Response from Sincerely Bernadette Arty on May 11, 2016
Hello Jackie, - I am so happy to hear you enjoyed your time at Grand Lucayan. Thank you for taking the time to review us. Hope to see you again soon. :-)

8/10 Good

Cletus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kip, Charlotte, NC

Liked: Room comfort
Disliked: Cleanliness
Relaxing, but Improvements Possible
Pros: Sun & sand. Beach is well maintained and was raked every morning. Location was also favorable. Would highly recommend a Jeep rental from a nearby agency (hotel doesn't offer directly). Cons: Ants in the hotel room, stains on the floor and cushions. Very few dining options on the property (and only one we considered good, Churchills). Everything is expensive, from a bottom of water ($7), class of champagne by the pool ($16), message in the spa ($150 for 50 minute). Had this been a Four Seasons, the prices would have been understandable, but this was not a Four Seasons. Some guests were 'all inclusive,' which created an implicit caste system among the guests. The resort hosts 'day trips' from passing cruise ships, and space at the pool and beach becomes limited. Numerous "little things" were irksome: pool ran out of dry towels, late check-in, gym staff failed to refill all 3 water dispensers, and the only towels that were provided in the gym were bath sheet sized, two of the five treadmills didn't work. Generally, the staff exhibited a unwillingness to be helpful. Frequently we would make a simple request (early room cleaning, dinner reservation, attempt to order food by the pool), and were provided a bloviated explanation as to why it wasn't possible. All in all, you should expect nothing more than what you are capable of doing yourself. We have stayed at numerous resorts in the Caribbean, and this ranked in the bottom 20% in terms of staff congeniality.
Response from Sincerely, Bernadette Arty on Feb 6, 2016
Hello Kip,- Thank you for taking the time to review us and provide us with some feedback. I would like to apologize if you felt our staffs were not helpful. We certainly do not want guests feeling this way. I will be sure to bring all matters mentioned to management. Again, thank you for your feedback. We hope you will consider staying with us again.