Steve, Thank you for the great rating. We're happy you enjoyed your stay!

BRIAN, We truly appreciate the 4/5 rating, we're happy you enjoyed your visit with us!

MICHAEL, Thank you for the 5/5 rating, it is greatly appreciated! Regarding the parking, we do have a clean up straighten up project scheduled for it in the near future.

Justin, Thank you for taking the time to rate your visit with us. Hopefully, should you choose to return. we can turn that 2 into a 5.

Ian, We appreciate the great rating, glad you enjoyed your visit with us.

Christian, Thank you for such a great rating, we're so happy you enjoyed your stay with us!

Deanna, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience with us.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

Alanda, Thank you for the great rating. We're happy to see you enjoyed your stay with us!

Mariia, Thank you for the great comment.

Aleta, Thank you for the 4 out of 5, we always appreciate it when guests take the time to rate us.

Jeremy, Thank you for the great comments and the fantastic rating!

Dez, My apologies for the experience you received at our front desk. I do appreciate you bringing this to our attention as we will use this for coaching our team to deliver a better experience for all. Again, thank you for taking the time to inform us about your most recent stay.

Thank you for your review! We are happy you enjoyed your time with us, and we look forward to welcoming you back on your next trip to Fredericton!

Thank you for telling us about your stay with us, I would like top apologize for the cleanliness issues you found in your room, this is not our standard. I have informed our executive housekeeper of this to help ensure this does not happen again. I am happy to hear that you love our hotel and surrounding area and hope to see you return. Thank you!

Thank you for taking the time to tell us about your stay with us. We appreciate the great rating and your feedback.

Thank you for the high ranking, so happy to hear you enjoyed your stay with us and thank you for the great comments

Robert, I'm so sorry the desk agent wasn't very helpful, we always appreciate feedback such as this so we can make sure we continue coaching. We hope, should you return, we can elevate your experience to a 5 out of 5.

Alison, Thank you for the great rating! Very happy to see you enjoyed your stay!

Edgar, We love this spot as well, Thank you for the great rating!

Daniel, Happy to see such great comments and ratings. Glad you enjoyed your stay!

Thank you for telling us about your visit. Five out of five...thank you!!!

I am so sorry for failing to meet your expectations. Thank you for taking the time to tell us about this stay. We will use your comments for further coaching amongst our team. We understand sleep is very important to all. Again, thank you.

Thank you for taking the time to tell us about your stay/ 4 out of 5 and the nice words are greatly appreciated. Thank you!

Nicole, Thank you for the great rating, we're so happy to see you enjoyed your stay with us!

Deborah, Thank you for telling us about your stay and the great score, it's greatly appreciated!

Paul, Thank you for the great score, we're so happy to see you enjoyed your stay!

Heidi, I quite enjoy the breakfast buffet as well! Thank you for the great rating, we appreciate it.

Mitchell, Love reading that you had such a wonderful night! We really appreciate the 5/5 rating. Thank you!!

Paule, I am so sorry that you had such a bad experience during your stay with us, I would've been quite frustrated as well. I have taken your comments to the proper department heads to discuss coaching and retraining for this type of circumstance. Again, I am very sorry that this had happened to you.

Amirah, Thank you for the highest rating, it is truly appreciated! Glad you enjoyed your stay here at The Crowne Plaza Lord Beaverbrook Hotel.

Julie, I would like to apologize for not meeting your expectations in regards to the level of service you received. I have taken your comments to the proper department heads so that there can be some coaching and retraining as we want to make sure we exceed expectations. Thank you for taking the time to let us know about this, we hope, if you choose to stay with us again that we can make it better!

Thank you for the high rating, we do appreciate it! I would like to apologize for the condition of the floor in the room, I have directed this comment to our executive housekeeper for retraining and coaching.

Caleb, Thank you for telling us about your most recent stay. I would like to apologize for the noise levels during the night, I know it can be frustrating. Again thank you for taking the time to tell us about this. Hopefully, if you choose to stay with us again, we can turn this experience around and make it better.

Thank you for the 5/5, it is greatly appreciated. So happy to see you enjoyed your stay!

We're so happy you enjoyed your stay with us, as biased as this may sound, I personally am very fond of both of our restaurants.

Thank you for the top score, glad to see you enjoyed your stay!

Thank you for taking the time to tell us about your stay, it is greatly appreciated!

Thank you for taking the time to leave a rating for your stay with us. Hopefully if you choose to stay with us again in the future, we can turn that 2 into a max score.

We appreciate the 4/5, thank you!

Kelly, Thank you for taking the time to give your stay with us a rating. 3 out of 5, I hope the stay was enjoyable, here's hoping we can make it a 5 out 5 next time.

Thank you for the 4/5, it is appreciated. Next time you're here, feel free to ask for a larger room, if it's available, we are more than happy to oblige.

Thank you for taking the time to give us a rating of 4/5, it is appreciated.

Thank you for the great rating!

5/5...Love seeing that you enjoyed your stay with us!

Thank you for the top rating, it is appreciated!

Thank you for the high rating. We love our location as well.

Thank you for the top rating and the kind words. I know this doesn't help for the stay mentioned, however, it is discussion to modernize what used to be our steam room.

Thank you for the great score for your last stay. I see the comment regarding the pool area and I can let you know that we are discussing the steam room, perhaps changing it from a steam room to a sauna.

Thank you for the 5/5, so glad you enjoyed your stay!