All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 556 out of 1000 reviews" "
10 - Excellent
556
Rating 8 - Good. 336 out of 1000 reviews" "
8 - Good
336
Rating 6 - Okay. 61 out of 1000 reviews" "
6 - Okay
61
Rating 4 - Poor. 31 out of 1000 reviews" "
4 - Poor
31
Rating 2 - Terrible. 16 out of 1000 reviews" "
2 - Terrible
16
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Nicole
May 24, 2024
Liked: Cleanliness, staff & service, amenities
The room was very clean and the service was great.
Nicole
Stayed 3 nights in May 2024
10/10 Excellent
venny
May 20, 2024
Liked: Amenities
Lovely hotel came fr Toronto with family
Breakfast was excellent and Jeremy at the reception was extremely helpful and friendly
Dustin, one of the staff working the evening we came in, was extremely personable, fun to talk with, knowledgeable, and made our experience fun and memorable. Just what we needed for a 2 sister vacay!
I enjoyed my stay. The bed and pillows were fantastic and our room was clean. The only things I was a little disappointed with is the breakfast and Hot Tub. The breakfast didn’t have much hot choices and didn’t look appealing. The Hot tub was great temperature but the jets were not very strong.
Nice hotel! Clean! And the first hotel with a big shower. Big wow! The only things a didn't like you still have some rug in the place. Not good for allergies. Nice dinning place and clean@
The hotel was booked to capacity with several youth sports teams and families. Despite how busy it was, the common areas were clean, including the breakfast room. While it was obvious the staff were overwhelmed with keeping an eye on all of the young people roaming around, they remained professional and stayed on top of things.
I don’t suggest staying in this hotel or any other during hockey tournament season. The families and children literally take over the entire hotel. It’s like no one else exists. The parents are pushy and entitled and the kids ran up and down the halls until 10pm then started up again in the morning. Slamming doors, screaming, and pounding feet were the norm. I came to the area to take care of my daughter at college who’d been ill. Resting was not possible.
Perhaps the hockey families need to be on the bottom two floors with the general public up above? Also, you can’t even get near the pool or walk through the lobby due to the inundation of kids. BTW I like kids-I’ve raised 3 and I’m a teacher. I never let them run around a hotel like they owned the place. There was no sense to get breakfast either. I just feel like it was a subpar experience and I paid plenty of money for a restful place which was beyond stressful.
Stayed for new years with my daughter, niece and nephew. They loved the pool. The room was excellent size. The staff were all friendly and their breakfast was delicious. Kids wanted a pop from vending machine but I didn’t have cash. No problem they had pop and snacks and other things available for purchase at front desk so there was happy kids and happy me. We were just a short drive from many stores and restaurants so it was easy to get supper and snacks. We will definitely be back.
This is the second time in 2 weeks I stayed at this location and was really disappointed that the lounge was closed.
Hopefully it will be open the next time..
We stayed there due to our daughter having a baby near by. The host behind the counter Sarah was such a lovely person. So gracious and kind and showed such interest in our new grand daughter. The facility was clean and a great breakfast. Always love staying there.
Doreen
Stayed 4 nights in Nov 2023
10/10 Excellent
Douglas and Helen
Nov 24, 2023
Douglas and Helen
Stayed 1 night in Nov 2023
8/10 Good
Kathy, Riverview
Nov 19, 2023
Kathy
Stayed 1 night in Nov 2023
8/10 Good
Eric
Nov 15, 2023
Liked: Cleanliness, staff & service, amenities
Everything was fine except a few minor aesthetics damages in the room
Eric
Stayed 3 nights in Oct 2023
4/10 Poor
Jodie
Nov 12, 2023
Jodie
Stayed 1 night in Nov 2023
Response from Nicole on Dec 8, 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
The heater in the bedroom didnt work at all, i found popcorn in the couch, the windows in the bedroom did not close all the way so there was a terrible draft all night.
Overall the stay was very nice. The staff were friendly and the room was great. The dining room was very very crowded at breakfast and it made it a little stressful. We chose this hotel because it looked like it had a nice pool and hot tub however they closed both of those about an hour early and we were unable to use them which was pretty disappointing.