Exterior

Reviews of Residence Inn by Marriott Frederick

3 out of 5
Residence Inn by Marriott Frederick
5230 Westview Dr, Frederick, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 78 out of 115 reviews" "
Rating 8 - Good. 24 out of 115 reviews" "
Rating 6 - Okay. 7 out of 115 reviews" "
Rating 4 - Poor. 5 out of 115 reviews" "
Rating 2 - Terrible. 1 out of 115 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Gerda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Brent

Liked: Cleanliness
Stayed 3 nights in Feb 2024

2/10 Terrible

sangpok

Stayed 1 night in Jan 2024

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Sheryl at the front desk was absolutely wonderful she was so welcoming and extremely pleasant and kind. She is definitely a rare find these days because you can tell she is an employee that cares about people and wants to make your stay feel like home. I wish all of my staff at work were more like her.
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Stayed 1 night in Dec 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
My son enjoyed the basketball hoop. The staff was friendly. Location was convenient. The room space was small, but we appreciated the separate living and sleeping space with a full kitchen!

10/10 Excellent

Keysi

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and close to shops and restaurants. Would stay at Residence inn again.

10/10 Excellent

Milissa

Stayed 2 nights in Nov 2023

10/10 Excellent

Tiffany

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniantly close to restaurants, shopping, movie theater and accept dogs.
Stayed 3 nights in Nov 2023

6/10 Okay

Aliyah

Weekend Wedding Excursion
This was my first time @ this hotel. It was extremely CHALLENGING to check in to the point, that I've NEVER experienced anything like that in my whole entire Hotels.com history! The staff was pleasant & the condition(s) of the room & the hotel were nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Heather

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to have a kitchen. The breakfast at the property is fantastic!
Stayed 3 nights in Aug 2023

8/10 Good

syreeta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Friendly, efficient staff. The property on the outside was well-maintained. My room was okay. There was noticeable ceiling damage in the bathroom but no observable leakage. Everything was satisfactory.
Stayed 1 night in Jul 2023

10/10 Excellent

Guenevere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, close to downtown
Hotel was great. Check-in was quick. Front desk staff were very nice!
Stayed 3 nights in Jul 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Maegan

Stayed 1 night in Jun 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Comfortable
Enjoyed our stay, great breakfast, and customer service. The only probably we had was our shower drain and sink water pressure weren't in the bes condition. It was tolerable. The bed felt really great.
Stayed 1 night in May 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
Had a great weekend relaxing with our family, playing in the pool and visiting nearby farms. Get hotel from a family getaway!
Stayed 3 nights in Apr 2023

10/10 Excellent

Alero

Stayed 1 night in Apr 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Lavale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking check in was flawless
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Needs updated
This hotel desperately needs an update. I stay because the staff is nice and we always need a room with a kitchen, and it has never had any insect issues; but this time the room had an odd smell and was not terribly clean (long black hair on shower wall, etc).
Stayed 2 nights in Mar 2023

10/10 Excellent

Malinda E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience and stay!
Amazing- from the start to the finish!
Stayed 1 night in Mar 2023

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

V L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Nichole S on Jan 19, 2023
Thank you V L, for taking the time to share your experience with us. We hope to see you again soon!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was simple and easy. Room was clean and nice. Breakfast had good options. Pool area decent although we did not use it. Generally the hotel was quiet as well. Would stay again if in the area.
Stayed 1 night in Oct 2022
Response from Nichole S on Nov 2, 2022
Thank you for taking the time to share your experience with us! We look forward to seeing you again soon!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Nichole S on Oct 20, 2022
Thank you Stephanie!We appreciate your feedback!

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room. Friendly staff
Stayed 1 night in Oct 2022
Response from Nichole S on Oct 20, 2022
Marcia, We appreciate your feedback!

10/10 Excellent

Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and location
Stayed 2 nights in Sep 2022
Response from Nichole S on Oct 20, 2022
Torrance, Thank you for taking the time to review us!

10/10 Excellent

Sauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Nichole S on Oct 20, 2022
Thank you for sharing your feedback with us!

10/10 Excellent

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great option
A convenient place with large rooms. The staff was excellent.
Stayed 7 nights in Jun 2022
Response from Nichole S on Aug 8, 2022
Robert J, Thank you for sharing your experience with us! We hope to see you again soon!

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from check-in to check-out!!! We booked a two bedroom and they were booked so they gave us the Presidential Suite!
Stayed 1 night in Apr 2022
Response from Nichole S on Apr 23, 2022
Thank you for sharing your experience with us! We are delighted to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Nichole S on Apr 23, 2022
Thank you for taking the time to share your feedback with us!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great with the exception of breakfast. Way below the standard of a Holiday Express. Hot tub was great as was the pool.
Stayed 1 night in Mar 2022
Response from Nichole S on Mar 30, 2022
Thank you for your feedback. All Marriott select service hotels have adopted this new breakfast menu that was inspired by recent guest feedback and your ideal breakfast buffet. Breakfast continues to be an important factor in selecting your choice hotel. So, our goal is to provide you with a higher quality offering that is similar to what you would choose to eat at home. I am delighted to hear you enjoyed our pool and spa facilities. We thank you again for choosing to stay here with us, and hope to see you again soon!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the room size
Stayed 1 night in Mar 2022
Response from Nichole S on Mar 6, 2022
Thank you for sharing your feedback with us! We are delighted to hear you are enjoying your stay.

10/10 Excellent

Jamie

Stayed 1 night in Dec 2021
Response from Nichole S on Jan 21, 2022
Thank you for sharing your feedback with us!

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy and nice place to stay
Stayed 1 night in Dec 2021
Response from Nichole S on Jan 21, 2022
We appreciate you taking the time to share your experience with us! We look forward to seeing you again soon!

8/10 Good

B J

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine, but the pet fee was outrageous! Should have been informed in advance
Stayed 1 night in Dec 2021
Response from Nichole S on Jan 21, 2022
Thank you for sharing your thoughts. We do have our fees and pet details posted on our website and are happy to answer any questions prior to booking with us or checking in. Rest assured this fee is applied to the deep cleaning of your guest room upon check out, to ensure a clean stay with no evidence of pet once completed. We thank you for choosing to stay here with us and hope to see you again soon!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome amenities, very clean, staff was very nice. Overall a great stay!
Stayed 2 nights in Dec 2021
Response from Nichole S on Jan 21, 2022
Thank you so much for choosing to stay here with us! We are delighted to hear you enjoyed your time with us. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Slim pickings in Frederick for decent hotels
We seem to get the same room every time we go. The toilet leaks, the door lock is finicky, there is a big gash in the shower wall and the feather pillows are dreadful. I only return because there haven’t been any bugs.
Stayed 1 night in Nov 2021
Response from Nichole S on Jan 21, 2022
Hello, We are so sorry to hear this of your past stays. If you would reach out to us, we would be happy to discuss your previous stays and correct the issues in this room you have been in. These are not the standards we have for our hotel rooms, and we want to make sure we address this immediately. Thank you for sharing your feedback, before booking your next stay, please reach out to us, so we can ensure a different room for you.

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Nichole S on Jan 21, 2022
Thank you for taking the time for share your feedback!

4/10 Poor

jeannine

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
it was a very clean room, and it was dog friendly
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub closed off:( Other than that, our stay was great!
Stayed 1 night in Jul 2021

10/10 Excellent

CAROL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommend for people who travel to Fredrick
Stayed 2 nights in Jun 2021
Response from Nichole S on Jun 30, 2021
Thank you for choosing to stay with us! We appreciate you taking the time to share your feedback. We hope to see you again soon!

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Like it a lot
It is a really nice hotel. Jessie at the front desk was overly helpful and very delightful. Our room was lovely except the shower had a huge and unattractive (repaired) crack in the tiles and the toilet ran off and on all night. Overall, we will stay again because it’s even a little nicer than the place down the street where we normally stay.
Stayed 1 night in Mar 2021