Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Check availability

Reviews of Shelly Bay Resort

4 out of 5
Shelly Bay Resort
466 Charlton Esplanade, Hervey Bay, Torquay, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 172 out of 278 reviews" "
Rating 8 - Good. 83 out of 278 reviews" "
Rating 6 - Okay. 17 out of 278 reviews" "
Rating 4 - Poor. 5 out of 278 reviews" "
Rating 2 - Terrible. 1 out of 278 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley

Liked: Cleanliness, property conditions & facilities
Great position, spacious accommodation. Welcoming staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My Unit was only meters from the beach with a lovely view of the beach from my Balcony. Traffic was quiet. Reception people lovely. I would stay here again.
Stayed 3 nights in Dec 2023
Response from Sharon on Dec 11, 2023
Thanks Barry - We would love too see you here again!

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay at Shelley Bay for 2 nights was excellent, exactly what I needed opposite the beach, nice views, great air conditioning, comfortable beds, kitchenette was well equipped. Pool was great also. Price was very reasonable I would definitely stay again.
Stayed 2 nights in Nov 2023
Response from Sharon on Dec 7, 2023
Thanks NaomiWhat a lovely review! Glad you loved it here - see you next time.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic view straight across from the beach. Apartment was lovely and clean with everything you need in the kitchen supplied except a dishwasher. Would definitely recommend the Resort to others and stay here again hopefully in the future.
Stayed 4 nights in Nov 2023
Response from Sharon on Nov 28, 2023
Thank you for taking the time to review! It is true that all our apartments afford wonderful views of the ocean. We are luck to be in such a beautiful spot and we are so glad you enjoyed it :)

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a great property that is well run and a pleasure to stay at.
Stayed 2 nights in Nov 2023
Response from Sharon on Nov 28, 2023
Thanks Colin! Be sure to visit again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Sharon on Nov 28, 2023
Thanks!

10/10 Excellent

Gay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Across the road from beach. Spacious apartment with everything you need
Stayed 2 nights in Sep 2023
Response from Sharon on Sep 18, 2023
Thanks Gay! So glad you enjoyed your stay :)

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, room comfort
Still a favorite when i come to Hervey
Great stay as usual. Really like the layouts of the apartment and the extra little bonuses like a tv in the bedroom and Netflix. The views are amazing and its so nice to sit on the balcony with a wine and look at the ocean.
Stayed 2 nights in Sep 2023
Response from Sharon on Sep 17, 2023
Thanks Nicole for your great review. See you next time :)

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sharon on Jun 26, 2023
Thanks Mark! We are so glad you enjoyed your stay with us :)

10/10 Excellent

ANTHONY

Liked: Cleanliness, room comfort
Very good accomodation
Excellent accommodation in Torquay/Hervey Bay.
Stayed 2 nights in Feb 2023
Response from Sharon on Mar 2, 2023
Thanks Anthony!So glad you enjoyed your stay here at Shelly Bay :)

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Great place to stay very clean and tidy - great location
Stayed 6 nights in Dec 2022
Response from Sharon on Dec 22, 2022
Thanks for the great review Michelle! Be sure to look us up for your next visit to Hervey Bay :)

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All units face sea view , large and spacious, ckean n all needed amenities.
Response from Sharon on Nov 29, 2022
Thanks for your feedback Craig :)

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, room comfort
Fantastic.
Building is an older build but that did not bother us as it was well maintained and clean and comfortable, spacious, bright, a with a superb location. The value in price was exceptional. We cannot usually get a small dingy motel room at the price that we got a whole 2 bedroom apartment here. We kept adding more nights as we didnt want to leave!
Stayed 4 nights in Oct 2022
Response from Sharon on Nov 29, 2022
Hi GregWe are so glad that you enjoyed your stay with us here!Hopefully we'll see you again when you're back in Hervey Bay.Kind RegardsSharon

10/10 Excellent

zhao qiang

Stayed 2 nights in Oct 2022
Response from Sharon on Oct 23, 2022
See you next time!

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and room was a great size. Location is quiet and walking distance to some lovely restaurants and cafes.
Stayed 2 nights in Oct 2022
Response from Sharon on Oct 23, 2022
Thanks Jen!Be sure to stay with us next time you are in Hervey Bay!

8/10 Good

Kaylene

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Top spot!
Stayed 2 nights in Oct 2022
Response from Sharon on Oct 23, 2022
We have to agree - we are in an a great spot here - right opposite the beach and close to restaurants, shops and the Marina.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness
Really enjoyed my stay, no complaints! Highly recommend.
Stayed 1 night in Sep 2022
Response from Sharon on Oct 23, 2022
Great! Glad you enjoyed your stay at Shelly Bay!

10/10 Excellent

Nigel

Liked: Cleanliness, room comfort
Excellent place to stay
1st time staying here and it is a fantastic place to stay. Even before we arrived we got a SMS to say our room was ready before the stated check in time. Really nice unit, large, well equipped. Good heating, which is important at the moment. Rooms have a good view of the sea, made it great to sit on the balcony. Fast, free wifi. Large parking spaces, plenty of them. Both the ladies we met on reception were super friendly and helpful. We look forward to staying again and for longer.
Stayed 2 nights in Jul 2022
Response from Sharon and Donna on Jul 19, 2022
Thank you so much for taking the the time to give us a great review! We're so glad that you enjoyed your stay with us and look forward to your next visit.

10/10 Excellent

Dileep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The checking in was seamless and so personalized. Felt very welcome.
Stayed 2 nights in Jun 2022
Response from Sharon on Jun 29, 2022
Hi Dileep Thank you for your lovely comments!

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Upon arrival we were very pleased to find a lift to take us up to our apartment. After a long day in the car, this was a very welcome find - no need to cart bags and cases up flights of stairs! The apartment was great as was the location.
Stayed 1 night in Jun 2022
Response from Sharon on Jun 29, 2022
Hi Kevin Thanks for your feedback and you are absolutely right - nobody wants to do a day travelling and then have to cart baggage up stairs! We're so glad you enjoyed the apartment and location.

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, room comfort
Love this place
Have stayed here multiple times and always will. Great accomodation with all the comforts.. esp the bed! Love the extra tv in the bedroom and the view is great. Spending time on the balcony is very relaxing.
Stayed 2 nights in Mar 2022
Response from Sharon :) on Mar 27, 2022
Hi Nicole Thank you so much for taking the time to share such a beautiful review! We very much look forward to your next stay with us here at Shelly Bay.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, lovely accommodation and staff were friendly and helpful.
Stayed 2 nights in Feb 2022
Response from Donna & Sharon on Mar 4, 2022
Hi Susan We're so happy that you enjoyed your extended stay with us and glad to hear that you are home safe.

10/10 Excellent

Stu

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved it… Amazing location
Stayed 3 nights in Jan 2022
Response from Sharon on Feb 14, 2022
Hi Stu We are really lucky to be in location we are. Great hear that you love it too!

8/10 Good

Lisa

Stayed 1 night in Feb 2022

10/10 Excellent

Jan van der

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is across the road from the bay and a swim in the bay - and then the pool at the resort - was just perfect.
Stayed 1 night in Jan 2022
Response from Sharon on Feb 14, 2022
Hi Jan Thanks for your feedback - So glad to hear you enjoyed your stay with us!

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, room comfort
Lovely will definitely stay here again
Shelly beach resort was great, all amenities were fantastic only wished I could have stayed a little longer. The bed was comfortable. Beautiful outlook over the bay. We had a little issue with the door lock, but the on-site manager came and sorted it out our straight away.
Stayed 1 night in Jan 2022
Response from Sharon on Jan 25, 2022
Hi Belinda Happy that you found our facilities comfortable. Obviously next time you visit, you'll have to stay a little longer with us!

10/10 Excellent

Desley

Liked: Cleanliness, room comfort
Great views
We had a fantastic holiday. The resort is opposite Shelly Beach so we had lovely walks on the beach. Staff are very friendly and professional
Stayed 3 nights in Jan 2022
Response from Sharon on Jan 25, 2022
Hi Desley So glad you enjoyed our resort and the wonderful beach we overlook! Thank you for your review.

10/10 Excellent

Mr Brett

Business traveller
Liked: Cleanliness, room comfort
Shelly bay resort is a fantastic location & is close to restaurants & the beach. It’s always a pleasure to stay there! Book in advance to get in!
Stayed 1 night in Nov 2021
Response from Sharon on Dec 1, 2021
Hi Brett Thank you so much for your positive review. You are right! We are in an absolutely awesome location, and we are very glad to hear that you enjoyed your stay here with us at Shelly Bay Resort :)

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely friendly, obliging and informative manager. Would definitely recommend and look forward to our next stay there.
Stayed 2 nights in Nov 2021
Response from Sharon on Nov 15, 2021
Hi Colleen We are so glad you enjoyed your stay with us. We look forward to having you stay with us again in the future!

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet rooms. Clean. Friendly counter people. My husband left his wedding ring behind. They called us and were able to return it to us. Very grateful
Stayed 5 nights in Oct 2021
Response from Sharon on Nov 9, 2021
Hi Evelyn Thank you for your review. So glad you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, room comfort
Great place to spend my birthday weekend
Cannot fault this place, beautiful views, lovely clean room and that staff were lovely. Will not hesitate to stay again
Stayed 2 nights in Oct 2021
Response from Donna, Manager on Oct 13, 2021
You've put a smile on our faces today, Tiffany. We are so pleased that you enjoyed your stay with us. Thank you for taking the time to provide such positive feedback. We hope to see you soon, no need to wait until next years birthday ;-)

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great water views
Stayed 7 nights in Aug 2021
Response from Donna, Manager on Aug 25, 2021
Thanks you Carolyn for taking the time to post a review, I am so glad you enjoyed your stay, we hope to see you again at Shelly Bay Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Lovely resort and views of the ocean 🌊 highly recommend this resort
Stayed 1 night in Jul 2021
Response from Donna, Manager on Jul 27, 2021
Thank you for taking the time to submit your feedback. We are so pleased that you enjoyed your time with us and we hope to welcome you back when you need more Vitamin "Sea"

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Donna, Manager on Jul 27, 2021
Top marks, thank you as a small independent business we truly appreciate the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2021
Response from Donna, Manager on Jul 27, 2021
5 out of 5, thank you for your support

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The space of the apartment for our family of 4 was perfect! I loved that all the units were water facing and reasonably private.
Stayed 3 nights in May 2021
Response from Donna, Manager on Jul 27, 2021
Hervey Bay is a great place for families with the safe swimming beach just across the Esplanade and the beachfront bike path it makes for a terrific family getaway destination. We are so pleased that your family enjoyed their stay at Shelly Bay Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Ken, Brisbane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central location, restaurants close by, all rooms have a beach view
Stayed 4 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2020

8/10 Good

Jacqueline

Liked: Cleanliness, room comfort
Great location and value for money
Great location, welcoming staff and lovelyunit
Stayed 2 nights in Nov 2020
Response from Renata on Nov 21, 2020
Jacqueline thank you for the wonderful review. We look forward to welcoming you again. Renata

10/10 Excellent

Marita, Caloundra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was lovely. The receptionists were absolutely amazing. Looking forward on our next visit.
Stayed 1 night in Nov 2020
Response from Renata on Nov 21, 2020
Thank you Marita. We look forward to welcoming you another time. Renata

10/10 Excellent

Jan, Gold Coast

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check-in experience was informative, warm and most welcoming. Such a friendly and well positioned place.
Stayed 1 night in Sep 2020
Response from Renata on Nov 21, 2020
Thank you Jan

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

8/10 Good

Sarah, Gold Coast

Travelled with partner
Liked: Cleanliness, amenities
Lovely reception staff Room big and waterfront location Walking distance for food choices
Stayed 1 night in Jul 2020
Response from Donna, Manager on Aug 5, 2020
Thank you for the review Sarah, we love our location too - nothing nicer than having the beach to yourself on a clear winters day. Hope to see you next time you visit the area.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, room comfort
Hervey Bay a great place to stay
Friendly staff , very welcoming and keep u up to date with everything going on re local business open etc , if required - room very comfortable with everything you need - leave to door open and listen to the waves late into the evening
Stayed 3 nights in May 2020
Response from Donna, Manager on Jun 3, 2020
Thanks Robin, eventhough our apartments have a kitchen so you can cook up a storm we really want to also support our local businesses who are working hard to keep cafes and restaurants open during these crazy COVID times! We are so pleased that you took the opportunity to chill back and listen to the sounds of nature. See you next time you're in the Bay!

6/10 Okay

Jessica

Liked: Cleanliness
Ok
It was OK but the staff were rude
Stayed 1 night in Apr 2020
Response from Donna, Manager on May 22, 2020
Jessica your reservation was cancelled via the third party booking agent due to the current Government travel restrictions for non essential travel. As you did not stay at our property you would not have meet any of our wonderful team members who daily go out of their way to ensure our guests enjoy their stay.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2020
Response from Donna on Feb 15, 2020
It is a great time to visit Hervey Bay, we are pleased you enjoyed your stay.

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and the unit was very clean and comfortable.
Stayed 7 nights in Jan 2020
Response from Renata on Feb 12, 2020
Marion thank you for your review. We look forward to welcoming you another time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole surroundings of the accommodation, especially the owner that looked after me very well
Stayed 4 nights in Dec 2019
Response from Renata on Jan 10, 2020
Thank you for the wonderful review. We are pleased you enjoyed every aspect of your stay. Look forward to welcoming you another time.