Franklin Vacation Packages

I had a highly disappointing stay at this hotel due to poor room conditions and a total lack of customer service. Upon arrival, I found hairs on the bathroom floor. To make matters worse, the climate control was completely malfunctioning. The AC blew directly onto the bed, and despite adjusting the thermostat, the room remained unbearably hot. When I went down to the lobby for help in the middle of the night, the front desk was entirely abandoned. I waited, but eventually had to return to my room and barely slept. Management later dismissed this, claiming staff might have been assisting other guests. Furthermore, I accidentally double-booked a room for the same night across two different platforms. While I fully admit this booking error was mine, the hotel’s handling of the situation showed zero hospitality. The owner refused to offer any flexibility, refund, or gesture of goodwill. Instead, I was just handed a second key and told it was not their mistake. Technically true, but incredibly poor service. I will never stay here again.

Beautiful, stylish, artistic hotel. The room was inviting and very comfortable, the staff were friendly and helpful. Highly recommended the cocktail bar in the basement. The drinks and live jazz were a real highlight. Thank you!

There is no parking at this hotel and the parkade they tell you to park in across the street closed at 12 midnight. I had to walk with my broken leg for 2 blocks just to find a parking spot!! Although the unit itself was lovely, I cant justify the lousy parking situation.

Building had a bad smell and property was not as clean as the pictures. There was an issue with our check in and they do not respond after a certain time so we were lucky to get in.