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Knights Inn Franklin, PA – Avis

2 out of 5
Knights Inn Franklin, PA
847 Allegheny Blvd, Franklin, PA

Avis

6,0
Note de 10 – Excellent, d’après 38 avis sur 291." "
Note de 8 – Bien, d’après 69 avis sur 291." "
Note de 6 – Acceptable, d’après 79 avis sur 291." "
Note de 4 – Médiocre, d’après 53 avis sur 291." "
Note de 2 – Terrible, d’après 52 avis sur 291." "

6,4/10

Propreté

6,2/10

Service et personnel

5,4/10

Commodités

5,6/10

État et installations de l’hébergement

5,8/10

Écoresponsabilité

Avis

8/10 – Bien

Lori

Voyage d’affaires
Points forts : Propreté, service et personnel
The hotel was clean and the lone staff I saw was very friendly. Some maintenance needs done as there is a lot of lime buildup on bathroom fixtures and the safety latch on door was missing. The advertised continental breakfast consisted of coffee, cereal, and toast. There was no butter or jelly visible for the toast, and an option of bagel and cream cheese would have been nice. Overall for $79 a night, it was suitable.
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Jacob

Points forts : Commodités
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Everything had dirty stains on it and walls were peeling
Séjour de 2 nuits en mai 2024
Guest Relations a répondu le 17 mai 2024
Dear Jacob,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any disappointment in the cleanliness of our accommodations, as this is incredibly important to us. All of your feedback will be used to make changes for the future, as we're always looking to make improvements. Thank you, and we hope to see you again soon.

4/10 – Médiocre

Tony

Voyage en famille, Voyage d’affaires
Points faibles : Service et personnel, commodités
I wouldn't wash my dog in the bath tub in the room. The beds were pretty good. The restaurant next door, 'KING Family Restaurant' was very good. In fact my family goes there quite often.
Séjour de 4 nuits en avril 2024
Guest Relations a répondu le 20 avr. 2024
Dear Tony,We're sorry to hear that you didn't have a good time with us overall. While we're happy to know that our beds and location left a positive impression on you, we're sorry to hear about any concerns regarding the bathtub. Your feedback is gratefully received and we'll keep your comments in mind for the future. Thank you, and we hope to see you again at some point soon.

8/10 – Bien

John

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is exactly what you would expect.Not the most luxurious place.Put a good spot to spend a night or 2. Actually pretty clean room
Séjour de 1 nuit en avril 2024
Ninah a répondu le 13 avr. 2024
Hi!Hopefully having super stay our motel. Also Thanks for your Bussiness and for your kindness too.Ninah,GM

8/10 – Bien

Mark

Voyage en famille
overall the hotel was adequate but could use some improvements in the near future.
Séjour de 3 nuits en avril 2024
Ninah a répondu le 13 avr. 2024
Hi! Hopefully having super stay our motel. Thanks for your kindness too.Ninah,GM

8/10 – Bien

Alysse

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Although the property is older, everything runs great and we didn't have any issues. Just kind of felt like stepping back in time to the 90s. I wouldn't rely on the breakfast for anything substantial but the fresh coffee before we hit the road was nice, and we liked being on the first floor, having access to both the patio and hallway. It was very quiet, and my husband was sad we didn't hear any ghosts.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Preston

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was disgusting, didn’t even stay there it was so nasty. Mold in the bath tub, stained sheets etc. I would like a full refund
Séjour de 1 nuit en février 2024
Guest Relations a répondu le 4 mars 2024
Dear Preston,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our property and rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. Thank you, and please consider returning down the line for a better experience.

10/10 – Excellent

Henry

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Silence
Séjour de 3 nuits en février 2024

8/10 – Bien

Wesley

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Rose

Voyage en groupe, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The lock was missing in door like it was kicked in and it was filthy ,hair all over even in bed
Séjour de 1 nuit en janvier 2024
Guest Relations a répondu le 22 janv. 2024
Dear Rose,Guest feedback aids our team's efforts to ensure our accommodations and services meet all expectations. However, it appears we have some work to do. Our housekeeping and maintenance teams will be made aware of your comments and ensure your room is in tip-top shape. During your future stay with us, be sure to share anything that may be less than perfect so our team can find a solution for you and guarantee you have a great experience. Thank you, and safe travels.

4/10 – Médiocre

Ashley

Voyage en groupe, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Joshua

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
WORST HOTEL IN PA,NO LIE! Ive stayed in over at least 40places,some have been a lil passed their prime,but for the cheaper rates,I expect & actually accept this fact of life.But they charging $90 for trash! Innkeeper "Lenny" (yea right) is rude,uncooperative,greedy & SHADY as a Shadow!Watch for double-billing as well as ridic charges for "damages".Place should be INVESTIGATED & SHUTDOWN
Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 25 déc. 2023
Dear Joshua,Your comments will be reviewed with our team to ensure stellar service is always provided. If you have any billing concerns, please reach out to us offline so that we can better assist you. While we may be older, we still believe our guests can find comfort with us. However, your feedback will be considered. Safe travels, and we hope you will consider returning so we can demonstrate our true caring spirit of hospitality the next time your travels bring you back this way.

2/10 – Terrible

Matthew

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was dirty and very poorly maintained. The toilet kept running and the shower didn't drain. Bedding had stains on it. The sliding door to the outside was secured by a nail hanging on a chain.
Séjour de 1 nuit en novembre 2023
General Manager a répondu le 17 nov. 2023
Dear Matthew,Thank you for bringing your concerns to our attention regarding our accommodations. Rest assured, your feedback is important to us and will be shared with the respective teams as we take action to ensure we uphold our high-quality standards with our property. In the future, we hope you consider returning and giving us another chance to change your perceptions.

10/10 – Excellent

Richard

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No microwave oven
Séjour de 2 nuits en octobre 2023
Ninah a répondu le 4 nov. 2023
Hi!Sorry for your any inconvenience when i am not here I really apologize fir that but its our brand standard requirement microwave in breakfast area. So we will keep quality of our brand standards. Thanks for your kindness too. Ninah,GM

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Not bad for an overnight stay
We were on second floor FYI there is no elevator. Dragging our luggage with wheels upstairs was chore and created lots of noise. Beds were comfortable had clean linens bathroom could have been cleaner. The stained shower curtain and chipped toilet seat both definitely needs to be replaced. Very sparse amenities did provide soap, tissues and plastic cups, we appreciated having room fridge and small table with chairs. Not sure if food/beverages were offered following morning we had very tasty breakfast at a nextdoor restaurant.
Séjour de 1 nuit en octobre 2023
Ninah, a répondu le 14 oct. 2023
Hi!Sorry for your any inconvenience when I am not here I really apologize for that. hopefully rest your stay is super stay . Thanks for your business and kindness too.Ninah,GM

6/10 – Acceptable

James

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Very expensive for what the quality you pay
The room was dirty could of been cleaned a little better. Wall paper was coming off in the the shower. Toilet seat was loose. Shims sticking out under the toilet. Carpet needed to be swept. Spider web in the corner where the heater is. Hole in the bathroom door. Shower curtain rod was fall off. Laminate was coming of the night stands
Séjour de 1 nuit en octobre 2023
Ninah a répondu le 9 oct. 2023
Hi! Sorry for your any inconvenience when i am nit here i reallyl appolozize for that. I am going to schedule and have meeting with housekeeper and staff to keep neat and clean and keep quality of the brand standard. Also thanks for your Bussi and kindness too.Ninah,GM

10/10 – Excellent

Albert

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was not new BUT DILIGENTLY maintained especially cleaned by the staff manager....NO ROACHES and very clean. This Inn provides an affordable means for cost conscious families to go across the street and fish, find swimming, kayaking etc...its very scenic...
Séjour de 3 nuits en août 2023
Ninah a répondu le 8 sept. 2023
Hi!Property Its not but we keep Quailty of brand standard. Hopefully having super stay our motel. Thanks for your kindness and your business too.Ninah,GM

8/10 – Bien

Tom

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was fine, The radio/alarm was difficult to operate and may have been broken, I could not set it' This is a small complaint, All else was just fine.
Séjour de 1 nuit en août 2023
Ninah a répondu le 7 oct. 2023
Hi!Sorry for your any inconvenience your stay , when i am not here I really appolozize for that hopefully rest your stay super stay our motel.Also Thanks for your Bussiness and your kindness too.Ninah,GM

10/10 – Excellent

Mary

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasure
My stay very nice, quiet place. Convenient.
Séjour de 1 nuit en août 2023
Ninah a répondu le 7 oct. 2023
Hi!Sorry for your any inconvenience your stay , hopefully rest your stay super stay our motel.Also Thanks for your Bussiness and your kindness too.Ninah,GM

4/10 – Médiocre

Robert

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Old shabby motel - furniture and carpet need replaced. Bathroom shower moldy. Security of 1st floor sliding glass door a joke. Lock didn’t work and a pin was used as a lock in the doorframe - totally inadequate. Do not recommend!!!!!!
Séjour de 5 nuits en août 2023
Guest Relations a répondu le 22 août 2023
Dear Robert,Thank you so much for your feedback. We're sorry to hear that our accommodations and amenities failed to impress you, and our team will look into your comments further. Please consider giving us another chance soon, as we know that we can do better. Also, again sorry for your inconvenience when I am not here. I really appreciate for that .Ninah,GM

8/10 – Bien

Dave, Mansfield

Séjour de 2 nuits en août 2023
Ninah a répondu le 7 oct. 2023
Hi! hopefully rest your stay super stay our motel.Also Thanks for your Bussiness and your kindness too.Ninah,GM

10/10 – Excellent

Tess

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was musty and the could use a more thorough vacuuming but it was acceptable for a one night stay. Lots of room for improvement in the breakfast options.
Séjour de 1 nuit en août 2023
Ninah a répondu le 7 oct. 2023
Hi!Sorry for your any inconvenience your stay , when i am not here I really appolozize for that hopefully rest your stay super stay our motel.Also Thanks for your Bussiness and your kindness too.Ninah,GM

4/10 – Médiocre

DIANE

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
This is an old, tired, sad property straight out of the 1970's. Light over desk didn't work. Drapes over sliding glass door were coming off and were really hard to work. No hand rails in shower area and tub became slippery during shower (which worked fine). Toilet was low and sounded like a 747 was landing when flushed. Bed was fine. Breakfast was like raiding Grandma's kitchen. Two types of cereal, a 1/4 full gallon of milk in the mini-fridge, a toaster on the counter and slices of bread in the breadbox with two plastic containers of jam. The coffee was excellent. The property was clean enough.
Séjour de 1 nuit en juillet 2023
Guest Relations a répondu le 31 juill. 2023
Dear Diane,Your feedback is welcomed and appreciated, and we will be sure to use it to help us improve. We apologize that your accommodations did not meet your expectations, and our maintenance team will address the noise from the bathroom. However, we hope this did not impact your rest. We wish you safe travels and would be grateful for a future opportunity to show you the stay our guests have come to expect.

8/10 – Bien

Ralf

Points forts : Propreté, service et personnel
The facility needs some interior work in the restroom. The sink and toilet in my room was old and the drain and flush needed attention. There was only coffee available in the lobby and no other food items. I only stayed two overnights, but the room was not cleaned between those two nights. Check-in and check-out was quick and simple, and the desk clerk was friendly and accommodating. It was convenient having 2 restaurants nearby for meals. The facility is old, but is adequate for short stays in the surrounding areas.
Séjour de 2 nuits en juillet 2023

8/10 – Bien

Todd

Adequate
The room was adequate. The tub area had some discoloration and the bed wasn’t as comfortable as other motels, but it’s a discount chain.
Séjour de 2 nuits en juillet 2023

2/10 – Terrible

Michele

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
The staff was not friendly, the place was old & not kept up properly. Continental breakfast was ceresl & stale bread for toast no butter only jelly few pieces of fruit & coffee
Séjour de 1 nuit en juin 2023
Guest Relations a répondu le 26 juin 2023
Dear Michele,We appreciate you taking the time to share your experience. Knowing what matters most to our guests allows us to improve in those areas. Your comments about breakfast will be shared with our culinary team, as well as making sure top-notch hospitality is provided on all occasions. Thank you, and we wish you safe travels.

2/10 – Terrible

john

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The room was filthy the bedding was disgustingly nasty, checked out without staying in it
Séjour de 1 nuit en juin 2023
Ninah a répondu le 18 juin 2023
Hi! Sorry for your any inconvenience when I am not here I really apologize for that, Also Thanksgiving for your business and Kindness too.Ninah,GM

8/10 – Bien

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juin 2023

10/10 – Excellent

Kenneth J

Séjour de 2 nuits en juin 2023

10/10 – Excellent

Lisa

Séjour de 1 nuit en juin 2023

4/10 – Médiocre

Jean

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Bath tub area was broken up. Hair on bathroom floor.
Séjour de 3 nuits en mai 2023
Guest Relations a répondu le 6 juin 2023
Dear Jean,We are heartbroken that we failed to impress you on this occasion. However, we appreciate you letting us know where we fell short, as this will enable us to reflect and improve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

8/10 – Bien

Brad

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
review
Hot water didn’t last very long. No microwave in room, was able to use the one in lobby; but after working 12-14hrs a day manual labor not very convenient. Free breakfast was only Raisin Bran cereal Has nice having screened patio door!
Séjour de 1 nuit en mai 2023

2/10 – Terrible

Voyageur vérifié

Subpar to say the least.
Subpar on all counts.
Séjour de 1 nuit en avril 2023

10/10 – Excellent

Steven

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My stay has been one of the best hotel stays I’ve had. Wonderful hotel. Room was nice had everything I needed.
Séjour de 2 nuits en avril 2023
Ninah a répondu le 16 avr. 2023
Hi!Hopefully having super stay our motel. Thanks for your Bussiness and your kindness too.Ninah, GM

10/10 – Excellent

Jeff

Séjour de 3 nuits en février 2023
Ninah a répondu le 16 avr. 2023
Hi!Hopefully having super stay our motel.Thanks for your Bussiness and your kindness too.Ninah,GM

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No lock on the door
There was no lock on the room door
Séjour de 2 nuits en février 2023

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : État et installations de l’hébergement
Adequate in an emergency at best.
The room was clean enough, but was not a nice room at all. The door to the bathroom was peeling, the shower dripped unless I really wrenched it off, the toilet would run unless I jiggled the handle or lifted the lid and made sure the flap was down. There was noone at the desk ever in 2 days and I could not get a receipt when I checked out. There is a phone to call when you need desk help, but it takes a while for anyone to come and I didn't have time to wait. I feel I need to check my credit card bill to make sure I was not charged the $129.00 rate. Also the towel bar in bathroom was damaged. I felt I needed to take pictures of the damage to protect myself.
Séjour de 2 nuits en décembre 2022

2/10 – Terrible

WAYNE

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
first flush toilet leaked and the seat was not fasten on toilet nor was the toilet fasten to floor it moved.no handicap hand rails or anti slip in tub all dangerous
Guest Relations a répondu le 12 janv. 2023
Dear Wayne,While we are glad you chose to stay with us, we apologize for the issues with your room's bathroom. We will immediately discuss your concerns with our maintenance team, as the comfort and safety of our guests are our top priorities. Please be well, and we hope you have pleasant travels.

2/10 – Terrible

James

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Top 5 worst motel ever
Horrible motel. Ask if I could have a ground floor room due to no elevator & recent back surgery. Told no ground floor rooms. 3 cars in parking lot when I leave in the morning at 6am. I take our luggage up & a laundry basket with used sheet/towels are on landing blocking door. No smoking motel & when I open room it reeks of smoke & big black plastic ashtray in on desk. Filthy room with peeling/ bubbled wall paper. Again horrible motel!
Séjour de 1 nuit en novembre 2022

8/10 – Bien

John

Séjour de 1 nuit en novembre 2022

6/10 – Acceptable

Frank

Voyage en groupe
Needs some tlc
Séjour de 1 nuit en octobre 2022

6/10 – Acceptable

Shirla

Séjour de 2 nuits en octobre 2022

8/10 – Bien

Jennifer

Séjour de 1 nuit en octobre 2022

10/10 – Excellent

Garry

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Everything that I expected
Séjour de 1 nuit en septembre 2022

6/10 – Acceptable

JOSEPH, TORONTO

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en septembre 2022

2/10 – Terrible

Catherine M

Points faibles : Commodités, état et installations de l’hébergement
Séjour de 1 nuit en septembre 2022

10/10 – Excellent

Ronda

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Adequate motel , nothing fancy but comfortable and quiet, for the price it was great, only place in the area that is PET FRIENDLY and that says enough for me! Thanks for the stay, will be back!
Séjour de 3 nuits en septembre 2022
Ninah a répondu le 20 sept. 2022
Hi!Hopefully having super stay our motel. Thanks for your Business and your kindness too.Ninah,GM

8/10 – Bien

Margaret

Points forts : Service et personnel
Séjour de 3 nuits en septembre 2022
Ninah a répondu le 19 sept. 2022
Hi!Hopefully having super stay our motel. Thanks for your kindness too.Ninah,GM

10/10 – Excellent

Morgan

Séjour de 2 nuits en août 2022

8/10 – Bien

jessica

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2022
Ninah a répondu le 2 août 2022
Hi! Hopefully having super stay our motel. Thanksgiving for your Bussiness and your kindness too. Ninah, Gm