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Reviews of Metropolitan Hotel by Flemings

Metropolitan Hotel by Flemings
Poststr. 6, Frankfurt, HE

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 1004 reviews" "
Rating 8 - Good. 353 out of 1004 reviews" "
Rating 6 - Okay. 87 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024
Response from Metropolitan Hotel by Flemings on Mar 27, 2024
Dear Ahmad, thank you for your kind words. We are delighted to hear that you had a great experience at Metropolitan Hotel by Flemings. We look forward to welcoming you back soon. Best regards, Metropolitan Hotel by Flemings.

10/10 Excellent

Markie

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and comfortable.
Stayed 1 night in Mar 2024
Response from Metropolitan Hotel by Flemings on Mar 20, 2024
Dear Markie, we are delighted to hear that you found your stay quiet and comfortable. Your comfort is our priority at Metropolitan Hotel by Flemings. We look forward to welcoming you back soon. Best regards, Metropolitan Hotel by Flemings

10/10 Excellent

Cevdet Bulent, Istanbul

Stayed 1 night in Feb 2024
Response from Metropolitan Hotel by Flemings on Mar 27, 2024
Dear Cevdet, thank you for your kind words. We are delighted to hear that you had a great experience at Metropolitan Hotel by Flemings. We look forward to welcoming you back soon. Best regards, Metropolitan Hotel by Flemings.

10/10 Excellent

Ralf

Stayed 1 night in Mar 2024
Response from Metropolitan Hotel by Flemings on Mar 28, 2024
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Metropolitan Hotel by Flemings

10/10 Excellent

Dan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff who were very helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Lac Huy David

Liked: Cleanliness, staff & service, property conditions & facilities
location convenient as it is attached to central train station. However, room was not cleaned daily, plus i stayed there for 3 days, only 1 bottle water was given.
Stayed 3 nights in Jan 2024
Response from Metropolitan Hotel by Flemings on Feb 7, 2024
Dear Lac Huy David,Thank you for choosing Metropolitan Hotel by Flemings and for sharing your experience. We apologize for the inconvenience you encountered with the housekeeping service and the limited provision of bottled water (you only get one as a complimentary during the stay). Your feedback is valuable to us, and we will take it into account to improve our services. We appreciate your kind understanding. Best regards, Metropolitan Hotel by Flemings

8/10 Good

Georgette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right across the street from the main train station, which was perfect for us as we took the train a few times, once to Frankfurt from Nuremberg, once to Heidelberg and once to Berlin. The breakfast could have been a little better. On our last day they didn’t have much at all, no eggs, no bacon very little in the bread department, quite disappointed in that area.
Stayed 2 nights in Dec 2023
Response from Metropolitan Hotel by Flemings on Dec 28, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Your Metropolitan Team

10/10 Excellent

Kest

Stayed 2 nights in Dec 2023
Response from Metropolitan Hotel by Flemings on Dec 20, 2023
Dear Kest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kristin RüterFront Office Manager

10/10 Excellent

Klaus, New Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel next to the Frankfurt main train station. Comfortable beds and clean rooms.
Stayed 1 night in Dec 2023
Response from Metropolitan Hotel by Flemings on Dec 16, 2023
Lieber Klaus,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Kristin RüterEmpfangsleitung

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and kind staff.
Stayed 1 night in Dec 2023
Response from Metropolitan Hotel by Flemings on Dec 20, 2023
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kristin RüterFront Office Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Metropolitan Hotel by Flemings on Dec 16, 2023
Lieber Stephen,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Kristin RüterEmpfangsleitung

6/10 Okay

Myriam

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Across the road from the main train station with many outlets for food. Older style hotel with renovated bathroom.
Stayed 3 nights in Dec 2023
Response from Metropolitan Hotel by Flemings on Dec 7, 2023
Dear Myriam,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Metropolitan Hotel by Flemings

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience starting with the check-in. I don't recommend this hotel.
Stayed 2 nights in Nov 2023
Response from KR on Nov 22, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Kristin RüterFront Office Manager

10/10 Excellent

Aman

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from KR on Oct 17, 2023
Lieber Aman,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Kristin RüterEmpfangsleitung

10/10 Excellent

Del

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel in the worst part of the city
Stayed 2 nights in Oct 2023
Response from Metropolitan Hotel by Flemings on Oct 17, 2023
Dear Del,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kristin RüterFront Office Manager

10/10 Excellent

I-LING, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff is nice and friendly. It is great to stay here.
Stayed 1 night in Oct 2023
Response from Metropolitan Hotel by Flemings on Oct 17, 2023
Dear I-Ling,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kristin RüterFront Office Manager

8/10 Good

Mary Ellen

Travelled with group
The location is conveniently right across of the main train station. However, the station itself and the surrounding area is more dirty, a bit dangerous with homeless and drug users and is right next to a bar. Inside the hotel it was a pleasant stay. The curtains and sofa chairs can use a more thorough cleaning. Likewise our A/C didn’t seem to be working properly or at its best. The complimentary water in the room and the fresh fruits in lobby were an excellent touch.
Stayed 4 nights in Sep 2023
Response from Metropolitan Hotel by Flemings on Oct 17, 2023
Dear Mary Ellen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kristin RüterFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average good hotel
Stayed 1 night in Sep 2023
Response from Metropolitan Hotel by Flemings Frankfurt City on Sep 25, 2023
Dear Guest,Thank you for your feedback about your recent stay at our hotel. We're glad to hear that you had an overall good experience during your stay. If you have any specific comments or suggestions on how we can improve and make your future stay even better, please don't hesitate to share them with us. Your feedback is valuable, and we look forward to hosting you again in the future.Your Metropolitan Hotel by Flemings Frankfurt City Team

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the van train station once you were a couple of blocks away things are nice and safe but quite a bit of shady mess around the main train station
Stayed 3 nights in Sep 2023
Response from Metropolitan Hotel by Flemings Frankfurt City on Sep 25, 2023
Dear Ron,Thank you for taking the time to share your feedback. We appreciate your input regarding the proximity of our hotel to the main train station and the surrounding area. While we're pleased to hear that you found the immediate vicinity safe, we understand your concerns about the area around the main train station. We always prioritize the safety and comfort of our guests and continue to work with local authorities to address any issues in the vicinity. We hope that this did not significantly impact your stay, and we would be delighted to welcome you back in the future. If you have any further comments or suggestions, please feel free to share them with us. Your feedback is important as it helps us improve our services.Your Metropolitan Hotel by Flemings Frankfurt City Team

6/10 Okay

karla

Stayed 2 nights in Sep 2023
Response from Metropolitan Hotel by Flemings Frankfurt City on Sep 25, 2023
Dear Karla,Thank you for sharing your rating. We value your feedback, and we're here to assist you with any questions or concerns you may have. If you have any specific feedback about your stay or any suggestions for improvement, please feel free to let us know. Your input helps us enhance the guest experience.Your Metropolitan Hotel by Flemings Frankfurt City Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great staff
Fantastic stay. Hotel is right next door to the main station, so very convent if coming via train. We arrived early in the morning, but they happily checked us into an available room which was greatly appreciated since we had just come off a 30 hour flight! The rooms are spacious and quiet even though it is next door to the station. Breakfast was great with plenty of options (try the Bircher muesli). Overall, one of the best hotels stays I have had, would highly recommended.
Stayed 2 nights in Sep 2023
Response from Metropolitan by Flemings Hotel Frankfurt CIty Team on Sep 16, 2023
Dear Michael,Thank you for sharing your fantastic experience at our hotel! We're delighted to hear that you had a wonderful stay and found our location convenient, especially after a long flight. It's great to know that you enjoyed our spacious and quiet rooms as well as the breakfast options, including the Bircher muesli.Your recommendation means a lot to us, and we appreciate your kind words. Should you return to the area, we'd be thrilled to welcome you back for another excellent stay. If you have any more feedback or specific suggestions, please don't hesitate to share them. Your feedback helps us provide the best possible experience to our guests.Your Metropolitan by Flemings Hotel Frankfurt CIty Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Metropolitan by Flemings Hotel Frankfurt CIty on Sep 16, 2023
Lieber Thomas,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Ihr Metropolitan by Flemings Hotel Frankfurt CIty Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Maybe not as good as it used to be.
We’ve stayed at this hotel for many years, since it was the Steigenberger Metropolitan. I’m sad to say it’s not as good as it used to be, although there are still many nice things about the hotel and the staff is very nice. It was warm when we were in Frankfurt and the AC didn’t work in our room. We reported it to the front desk and they sent a maintenance guy who said it was fine. It was not working. The fan was making noise but there was no air blowing. They let us change rooms, but the AC barely worked in that room either, although the fan was blowing, so it was a disappointing stay. I know that Europe has a hard time with AC and that’s why I don’t want to be too critical.
Stayed 1 night in Aug 2023
Response from Metropolitan Hotel by Flemings Frankfurt City on Aug 27, 2023
Dear Guest,We appreciate your loyalty to our hotel and your feedback on your recent stay. We're sorry to hear that your experience didn't meet your expectations, especially regarding the air conditioning issues you encountered. We apologize for any inconvenience this may have caused. Your understanding about the challenges of AC in Europe is noted, and we're actively working to improve the comfort of our guests' stays. We're glad to hear that you still found positive aspects in our staff and other aspects of the hotel. Should you decide to stay with us again in the future, please feel free to reach out to us so we can ensure a more comfortable and pleasant stay for you. Thank you for your continued support.

6/10 Okay

HILLA

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Your Metropolitan Hotel by Flemings Frankfurt City on Aug 24, 2023
Thank you for your feedback! We're glad to hear that you found our place to be good. We apologize for any inconvenience caused by the closure of the bar and restaurant during your stay. We appreciate your understanding. We'll also make sure to inform our guests that the restaurant and bar at our Flemings Central Hotel next door are open for their convenience. Your input about the air conditioning system is noted as well. If you have any further suggestions or comments, please feel free to share. We hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

KOHSUN

Stayed 1 night in Aug 2023
Response from Your Metropolitan Hotel by Flemings Frankfurt City on Aug 24, 2023
Dear Kohsun,Thank you for your positive feedback! We're thrilled to hear that you had a wonderful stay with us and that everything met your expectations. If you have any specific highlights or aspects you particularly enjoyed during your stay, we'd love to hear more. We hope to welcome you back for another great experience in the future!

10/10 Excellent

Laura, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful, very clean and very close to the Frankfurt Central train station. Room was amazing, everything I needed to be very comfortable for an overnight stay. The only drawback was there was no room service or kitchen facilities for a late check-in, so I had to go to the train station for some dinner as everything was closed. Otherwise a great stay in a lovely hotel.
Stayed 1 night in Aug 2023
Response from Your Metropolitan Hotel by Flemings Frankfurt City on Aug 24, 2023
Dear Laura,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel beautiful, clean, and conveniently located near the Frankfurt Central train station. It's great to know that your room provided you with the comfort you needed for your overnight stay. We appreciate your understanding regarding the limited dining options due to a late check-in, and we'll take your feedback into consideration for improvements. We hope you had a great time exploring Frankfurt and that we'll have the opportunity to welcome you back for another wonderful stay in the future!

10/10 Excellent

Rachel, Cosmopolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 3 weeks ago at the beginning of our trip. Was just as wonderful again this time. Once again, I recommend staying here. It’s an affordable price and right across from the train station. We didn’t buy breakfast as it was quite expensive.
Response from Your Metropolitan Hotel by Flemings Frankfurt City on Aug 11, 2023
Dear Rachel,Thank you for choosing to stay with us again! We're delighted to hear that you had another wonderful experience during your recent stay. We appreciate your recommendation and your feedback about the affordability and location of our hotel. If you have any further suggestions or if there's anything else we can improve upon, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 Excellent

gobay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Your Metropolitan Hotel by Flemings Frankfurt City on Aug 11, 2023
Dear gobay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Adam

Stayed 2 nights in Aug 2023
Response from Metropolitan Hotel by Flemings Frankfurt City on Aug 27, 2023
Dear AdamThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Your Metropolitan Hotel by Flemings Frankfurt City Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We chose the hotel because it was very close to the station. It was, but unfortunately the area around the station is pretty run down, and not very safe. The hotel was excellent and reception staff friendly and helpful. One small point. The entrance had 6 steps and no luggage ramp, which is not good when you have luggage! A point for Expedia. Your booking confirmation contains directions. They are terrible. We stayed at 4 station hotels on this trip, and although all were very close, we could not find any of them easily using your maps! To start with you do not say which exit to come out of from the station!
Stayed 1 night in Aug 2023
Response from Your Metropolitan Hotel by Flemings Frankfurt City on Aug 24, 2023
Dear Michael,Thank you for sharing your experience with us. We're glad to hear that you found our hotel to be excellent and our reception staff friendly and helpful. We apologize for any inconvenience you experienced due to the entrance steps and lack of a luggage ramp. Your feedback is valuable to us, and we'll certainly consider this aspect for improvements. We appreciate your choice to stay with us and hope that overall, you had a pleasant stay in Frankfurt. If you decide to visit again, we'll be happy to welcome you back and provide you with a more comfortable experience.

10/10 Excellent

Guang

Stayed 1 night in Jul 2023
Response from Your Metropolitan Hotel by Flemings Frankfurt City on Aug 24, 2023
Dear Guang,Thank you for your positive feedback! We're thrilled to hear that you had a wonderful stay with us and that everything met your expectations. If you have any specific highlights or aspects you particularly enjoyed during your stay, we'd love to hear more. We hope to welcome you back for another great experience in the future!

10/10 Excellent

Rachel, Cosmopolis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place for us to stay! I plan on staying here again! Very quiet, clean room. Check out at noon was much appreciated! Staff offered for us to leave our backpacks for the day, if needed. Very helpful staff! They communicated with us in English, understanding that we didn’t speak German. Convenient location right across from the train station!
Stayed 1 night in Jul 2023
Response from Metropolitan Hotel by Flemings Team on Jul 26, 2023
Dear Rachel,Thank you for your fantastic review!We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that our guests have a comfortable and enjoyable stay, and we are delighted that our quiet and clean rooms, as well as the check-out time at noon, met your expectations.We take great pride in our staff's helpfulness and excellent customer service. It's heartening to know that they made you feel welcome and assisted you with your needs, including accommodating your English-speaking preferences. We understand the importance of clear communication to ensure our guests' satisfaction, and we're glad our team delivered on that front.Being situated conveniently across from the train station is one of the highlights of our hotel, and we're pleased that it was a benefit for your travel plans.We are looking forward to welcoming you back for another stay with us. If you have any special requests or questions for your next visit, please don't hesitate to reach out to our staff, who will be more than happy to assist you.Thank you for choosing to stay at our hotel, and we're excited to provide you with another fantastic experience in the future. Have a great day!With kind regards Your Metropolitan Hotel by Flemings Team

10/10 Excellent

Oren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property over was very nice. Staff was friendly and helpful.
Stayed 2 nights in Jul 2023
Response from Metropolitan Hotel by Flemings Team on Jul 26, 2023
Dear Oren,We are delighted to hear that you had a pleasant experience during your stay with us!Our team takes great pride in providing exceptional service to our guests, and we're glad that you found our staff to be friendly and helpful. It is always our goal to ensure that our guests feel welcome and well taken care of throughout their stay.We're also pleased to know that you enjoyed the property and its amenities. We strive to create a comfortable and enjoyable environment for our guests, and we're glad that our efforts contributed to your positive experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If you have any special requests or preferences for your next visit, please feel free to let us know, and we'll be more than happy to assist you. Have a wonderful day! Your Metropolitan Hotel by Flemings Team

8/10 Good

Tanya

Stayed 1 night in Jul 2023
Response from Your Metropolitan Hotel by Flemings Frankfurt City on Aug 24, 2023
Dear Tanya,Thank you for your positive feedback! We're thrilled to hear that you had a good stay with us and that nearly everything met your expectations. If you have any specific highlights or aspects you particularly enjoyed during your stay, we'd love to hear more. We hope to welcome you back for an even better experience in the future!

10/10 Excellent

Douglas, Winnipeg

Stayed 2 nights in Jul 2023
Response from Metropolitan Hotel by Flemings Frankfurt City on Aug 27, 2023
Dear Douglas,Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Your Metropolitan Hotel by Flemings Frankfurt City Team

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
Convenient location, staff were friendly, just a shame that the area was not so safe for tourists.
Stayed 1 night in Jun 2023
Response from Metropolitan Hotel by Flemings on Jul 4, 2023
Dear Debra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristin Rüter Front Office Manager

10/10 Excellent

Daniel, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location across the street from the Frankfurt train station. My room was clean and quiet. The price to spend the night was excellent. I recommend this hotel and would stay again.
Stayed 1 night in Jun 2023
Response from Metropolitan Hotel by Flemings on Jun 30, 2023
Dear Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristin Rüter Front Office Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Metropolitan Hotel by Flemings on Jun 22, 2023
Lieber Daniel, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Kristin Rüter Empfangsleitung

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Right near the Frankfurt Hauptbahnhof.
Stayed 1 night in May 2023
Response from Metropolitan Hotel by Flemings on Jun 12, 2023
Dear Russell, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristin Rüter Front Office Manager

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great four star hotel with very reasonable price.
Stayed 1 night in May 2023
Response from Metropolitan Hotel by Flemings on Jun 12, 2023
Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristin Rüter Front Office Manager

6/10 Okay

Vijaya, West Lake Hills

Stayed 1 night in May 2023
Response from Metropolitan Hotel by Flemings on Jun 22, 2023
Dear Vijaya,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kristin RüterFront Office Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is opposite the railway station so is very convenient for travel, or stop over if going to the airport. Excellent bedroom, comfortable & spacious, with great facilities! Had a lovely one night stay and have no hesitation in recommending.
Stayed 1 night in May 2023
Response from Metropolitan Hotel by Flemings on May 22, 2023
Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristin Rüter Front Office Manager

10/10 Excellent

yenberberu

Business traveller
Liked: Cleanliness, staff & service
Great place
Stayed 2 nights in May 2023
Response from Metropolitan Hotel by Flemings on May 22, 2023
Dear Yenberberu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristin Rüter Front Office Manager

10/10 Excellent

Javier, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel to stay and to meet Frankfurt. I don't think to argue with no one. Thanks for everything
Stayed 2 nights in May 2023
Response from Metropolitan Hotel by Flemings on May 12, 2023
Dear Javier, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristin Rüter Front Office Manager

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice, spacious room. We got the 1 bedroom place with the couch. The kitchen really helped to be able feel at home versus the other smaller options at other hotels. Staff was really great and professional.
Stayed 1 night in Apr 2023

8/10 Good

Adem, Beverly Hills

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right across The Main Train station ,24 h open some Shops .Hotel and Staff are nice .Elevators little slow ,At The entrance need ramp for big laugage and stroller ( 4 step Ladder ) .Reasonable Price .I will stay again …Thanks
Stayed 2 nights in Apr 2023
Response from Metropolitan Hotel by Flemings on Apr 24, 2023
Dear Adem, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristin Rüter Front Office Manager

4/10 Poor

Christoph

Business traveller
Disliked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with excellent staff, room, and amenities! Right beside the main train station so area is a bit sketchy but we didn’t mind it and had no issues. Would stay in the hotel again for sure! The bartender in the evening (can’t remember his name - tall young guy) was excellent! We really enjoyed him and he made our few drinks in the bar very nice!
Stayed 1 night in Apr 2023
Response from KR on Apr 7, 2023
Dear Noel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kristin RüterFront Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Metropolitan Hotel by Flemings on May 3, 2023
Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristin Rüter Front Office Manager

10/10 Excellent

LUZ

Liked: Cleanliness, staff & service, property conditions & facilities
Good place, excellent people.
Stayed 3 nights in Mar 2023
Response from KR on Mar 28, 2023
Dear LUZ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kristin RüterFront Office Manager