Exterior

Reviews of Steigenberger Airport Hotel Frankfurt

Steigenberger Airport Hotel Frankfurt
Unterschweinstiege 16, Frankfurt, HE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1091 out of 1679 reviews" "
Rating 8 - Good. 373 out of 1679 reviews" "
Rating 6 - Okay. 121 out of 1679 reviews" "
Rating 4 - Poor. 60 out of 1679 reviews" "
Rating 2 - Terrible. 34 out of 1679 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at the airport. Got a free upgrade to an executive room.
Stayed 1 night in Mar 2024

6/10 Okay

richard

Travelled with partner
Excellent location and shuttle service to the airport. Room was oddly configured and not very appealing. Two of the three restaurants were closed.
Stayed 1 night in Mar 2024
Response from Steigenberger Airport Hotel on Mar 28, 2024
Dear guest,it is wonderful to learn that you found our location and shuttle service to your liking. We understand the importance of these factors, especially for our guests who travel frequently, and we are pleased to know that we were able to meet your expectations in that regard.However, your feedback on the layout and appearance was noted. Our goal is to provide a comfortable environment for all of our guests and we understand that everyone's preferences may vary. We have various room types to suit different needs and tastes. Next time you plan a visit, please feel free to discuss your requirements with our reception team and we will do our best to allocate you a room that suits your preferences.We regret to note that you weren't able to experience all our dining options. We hope that the open restaurant was able to deliver a pleasant dining experience nonetheless.We hope that, despite these issues, you enjoyed your stay and we look forward to welcoming you back in the future.Kind regardsPeter MikkelsenGeneral Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight accommodation due to a long layover. It was a very nice place and easy to get back and forth to the airport on the shuttle.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property. Room was in excellent condition. Very large in size which was a nice plus. The only downside was that the bed was old. The headboard was ripping apart in many spots. Other than that, we really enjoyed our stay.
Stayed 1 night in Mar 2024

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Annette

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was hot the entire stay even after the maintenance person came in and just looked at the thermostat and tried to say it was because the window was open. We had to open the window because the AC was not working. Horrible.
Stayed 1 night in Mar 2024
Response from Steigenberger Airport Hotel on Mar 20, 2024
Dear guest,we are truly sorry to hear about the discomfort you experienced during your stay due to the room temperature. Your well-being is our top priority, and we always strive to provide a comfortable environment to all our guests. It appears that we fell short in this instance, and for this, we sincerely apologize. Please rest assured that issues like this are not typical at the Steigenberger Airport Hotel Frankfurt. Our maintenance team is well-trained to address and rectify such problems swiftly and efficiently. Your feedback serves as a valuable tool in helping us identify areas that require more attention. We will certainly look into this matter to prevent similar situations from happening in the future.Once again, we regret the inconvenience caused and hope you will give us an opportunity to serve you better in the future.Kind regardsPeter MikkelsenGeneral Manager

10/10 Excellent

tamra

Travelled with partner
Liked: Property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

8/10 Good

Martin

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very modern and functional design. Very efficient and friendly Staff
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Travelled with partner
Great hotel! Location and shuttle service was amazing!
Stayed 1 night in Feb 2024

6/10 Okay

Yoel

Stayed 1 night in Feb 2024

10/10 Excellent

Joe, Port Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Hyokang

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, spacious room and good food
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Onnalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and free shuttle to the airport in the morning
Stayed 1 night in Dec 2023
Response from Steigenberger Airport Hotel on Feb 26, 2024
Dear guest,it is heartening to learn that you had a wonderful stay with us at the Steigenberger Airport Hotel Frankfurt. Our complimentary shuttle service is just one of the ways we aim to make your journey smoother and more enjoyable. Your positive feedback is truly appreciated and we look forward to welcoming you back in the near future.Kind regardsPeter MikkelsenGeneral Manager

4/10 Poor

Matthew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is amazing and wonderful. It’s clean and tidy and rooms are spacious. The breakfast is delightfull and the Expedia VIP 10 euro discount amazing. Staff at checkout are too slow, system to check in or out can be improved. Staff had to ask other about VIP Expedia discount voucher and then Joe to apply to bill. Front of house is your first and leaving impression, but everything else amazing.
Stayed 2 nights in Feb 2024

8/10 Good

gabriela co

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for the breakfast buffet upon checking in but I was told by the attendant at the buffet that I didn’t, that if I want to avail of it, I have to pay for it. She had to recheck before she let me go in.
Stayed 1 night in Feb 2024
Response from Steigenberger Airport Hotel on Feb 20, 2024
Dear guest,thank you for taking the time to rate your stay at Steigenberger Airport Hotel.We are sorry to hear about the confusion regarding your breakfast buffet payment. This certainly is not the kind of experience we aim to provide.It appears there may have been a misunderstanding and we assure you that we will look into this, as we always strive to improve our services.It would be our pleasure to welcome you back again soon. Friendly regardsPeter MikkelsenGeneral Manager

10/10 Excellent

Eliad

Stayed 1 night in Feb 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Safe and conveniently close to the Airport
Stayed 2 nights in Feb 2024

6/10 Okay

Darin

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The staff's lack of friendliness greatly affected my entire stay. On the second day, I relied on the shuttle service to get me to the airport, only to be informed by the staff that there were no available transports due to strict regulations. Despite confirming the shuttle hours the night before, no one mentioned these strict rules. Definitely disappointed!
Stayed 1 night in Feb 2024
Response from Steigenberger Airport Hotel on Feb 19, 2024
Dear guest,your recent feedback has been noted with great concern. It is indeed regrettable to learn that your stay at Steigenberger Airport Hotel Frankfurt was not up to your expectations. We strive to provide our guests with exceptional services and it appears we have missed the mark during your visit.It is disheartening to hear that you found our staff less friendly than expected. We pride ourselves on providing warm, German hospitality, and it is disappointing to learn that we have fallen short in this regard. We will certainly aim to improve our hospitality standards.Moreover, I understand your frustration regarding the shuttle service. We assure you that our primary aim is to ensure our guests' convenience and timely schedules. Unforeseen circumstances and regulations can sometimes lead to situations that are less than ideal, and we deeply regret any inconvenience caused to you.While we can't change the past, we do hope to have the opportunity to serve you better in the future. We are committed to providing our guests with a memorable experience and we sincerely hope you will give us another chance to demonstrate this.Kind regardsPeter MikkelsenGeneral Manager

6/10 Okay

Roch

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean but overpriced
Stayed 1 night in Feb 2024
Response from Steigenberger Airport Hotel on Feb 19, 2024
Dear guest,Your feedback is highly valued and we are grateful for your comments on the cleanliness of our hotel. It is our top priority to maintain a pristine environment for our guests. However, we noted your concern about the pricing. At Steigenberger Airport Hotel Frankfurt, we strive to offer the best value possible, considering the quality of our services and facilities. We believe that the overall experience we provide justifies our prices.Thank you for choosing us and we hope to welcome you back soon, giving us another opportunity to serve you.Best regardsPeter MikkelsenGeneral Manager

10/10 Excellent

Anthony, Leichhardt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP access and the convenience of the airport transfer. Friendly staff and can store baggage for several hours
Stayed 1 night in Feb 2024

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Frank

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for an early morning international flight next day. Recommend it and will definitely stay there again.
Stayed 1 night in Jan 2024

8/10 Good

julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good spot for long layovers in FRA
Stayed 1 night in Jan 2024

8/10 Good

Raafat

Liked: Amenities
Great
Stayed 1 night in Jan 2024
Response from Steigenberger Airport Hotel on Jan 31, 2024
Dear guest,thank you for this great review and for taking the time to rate your stay.We are pleased to read that you enjoyed being with us. It would be our pleasure to welcome you back again soon.Warm regardsPeter MikkelsenGeneral Manager

8/10 Good

Betsabeth

Liked: Cleanliness, property conditions & facilities
I loved how easy it is to get to the hotel from the airport. I did not like that it took a long time to check in because there was only one person working in the front desk, even though there were two other people seemingly available.
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Stayed 1 night in Jan 2024

8/10 Good

fariborz

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and professional
Stayed 1 night in Jan 2024

10/10 Excellent

kumru, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking for an airport hotel? look no further: free and frequent shuttle, clean room, proper dining, and helpful staff. No frills yet nicely accomodating hotel that provides comfort
Stayed 1 night in Jan 2024

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mikayel

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

marcella

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Khalil, altadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Mihai, Oviedo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ador

Stayed 1 night in Jan 2024

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Brenda

Stayed 1 night in Jan 2024

10/10 Excellent

Radoslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked: airport shuttle, VIP upgrade, and executive room I didn't like: check in was slow, AC buttons didn't work so I couldn't adjust the temperature at all, only one cover... I was cold...
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo, Schertz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel near Air Port and they have a free shuttle every 20 minutes 24 hours a day. Really convenient for travelers who fly out the following day. The Hotel was really nice and clean. Lobby area and staff were very courteous, friendly, and professional.They upgraded me to the Jr. Suite which was really nice and comfortable.
Stayed 1 night in Jan 2024

8/10 Good

Linda, Grand Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time, I stayed in a regular room. There was some noise from the air planes taking off nearby. This stopped at 11 pm. The hotel shuttle service is excellent. I appreciate to be able to sleep until just before departure time. The Nespresso machine in the room is great!
Stayed 1 night in Jan 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest Self Checkin w/attendant standing by if help was needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Property conditions & facilities
Nice
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Patrice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

fadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

dana lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surprise to get a room in the executive tower! Shuttle to airport was another bonus.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Dec 2023

8/10 Good

Christine, Princeton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023