Exterior

Reviews of Trip Inn Frankfurt Nordwestzentrum

Trip Inn Frankfurt Nordwestzentrum
Walter-Moeller-Platz 2, Frankfurt, HE

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 221 reviews" "
Rating 8 - Good. 93 out of 221 reviews" "
Rating 6 - Okay. 52 out of 221 reviews" "
Rating 4 - Poor. 14 out of 221 reviews" "
Rating 2 - Terrible. 8 out of 221 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Seth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff
Stayed 3 nights in Dec 2023
Response from Trip Inn Hotel Nordwestzentrum on Jan 10, 2024
Dear Sir/Madam,Thank you for your evaluatioin.we look forward to welcome you again in our Hotel.Thank you

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable and Convenient.
Location was perfect for us and close to shopping and food. Staff was friendly and helpful. Would recommend.
Stayed 2 nights in Oct 2023

2/10 Terrible

Beate

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Service at breakfast unfriendly and breakfast is a low key breakfast. Definitely needs improvement, not worth the money. Property is convenient, however be prepared to hear the noise from all the area around you. Balcony is useless droppings from above are expected due to structure of gutter made. TV is small but room was clean- Stayed at other locations and hotels during my trip and unfortunately this experience at TripInn hotel was the saddest part- I was happy to see my sister and ate breakfasts with healthy fresh foods and crispy rolls, and friendly family service. Would not choose the hotel again:(
Stayed 10 nights in Aug 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service
absolut ok für 3 Sterne sehr freundliche Rezeption und Zimmermädchen
Stayed 2 nights in Jul 2023

10/10 Excellent

Tatiana

Stayed 1 night in Jun 2023

6/10 Okay

William, Hinsdale

Travelled with family
Liked: Cleanliness
Where to start? We stayed at this property 10 years ago. It seemed fine then but has declined since. First off there was construction in the facility where the hotel is located making it difficult to find the entrance using GPS. There should have been signage to direct our cab driver to access point or a note to us to describe how to find it. When I asked the front desk person about it, he shrugged and said nothing could be done. Also: - no hotel recycling - no washcloths in the bathroom (may be Euro thing) - office computer not linked to a printer so useless for boarding passes, etc. - no fitness center - no dual language instructions - front desk staff limited and often distracted Probably won't stay again
Stayed 3 nights in May 2023

8/10 Good

Malcolm

Stayed 3 nights in Sep 2022

10/10 Excellent

Armin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Jungwook

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Beheschta

Travelled with family
Liked: Cleanliness
I like the location
Stayed 5 nights in Dec 2021

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

mark

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is tired and in urgent need of refurb. Breakfast was fairly weak. Location is good for shops / food. Parking is €12 per day.
Stayed 1 night in Sep 2021

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for business travellers
Comfortable room with all the basics you need. Breakfast was included, great selection and great value. Brilliant staff and customer service, always willing to help.
Stayed 13 nights in Aug 2021

8/10 Good

Sang Hun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great local hotel.
The staff are always so helpful nothing is ever a problem. The hotel is comfortable and warm. It is ideally situated to Nord West Zentrum with great transport links in to Frankfurt city and other lovely villages.
Stayed 3 nights in Feb 2020
Response from Tripinn Hotel Team on Apr 4, 2020
Dear Helen, Thank you for your excellent feedback. We are very happy and proud to know that our services could fulfill your expectation. We hope to we welcome you again. Stay safe and stay healthy Best Regards

10/10 Excellent

Toufic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good with car
It was good in big shopping center with planty of international restaurant the only expansive was the parking 12euro per day
Stayed 1 night in Feb 2020
Response from Tripinn Hotel Team on Apr 4, 2020
Dear Toufic, Thank you for your excellent feedback. We are very happy and proud to know that our services could fulfill your expectation. We hope to we welcome you again. Stay safe and stay healthy Best Regards

6/10 Okay

Asli Rabia

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice and convenient property in Northwest Frankfurt. Adjacent to a very large mall...restaurants, shops, various services as well as a transportation hub with bus, streetcar and taxi availability. Have been staying at this hotel for 20+ years ( has changed names but always has been good basic and clean) Also adjacent to huge aquatic center and fitness center, saunas. Very quiet and away from downtown noise but only about a 20-25 tram ride.
Stayed 6 nights in Dec 2019

8/10 Good

Geoff, Georgetown, KY, USA

Liked: Staff & service
Great location for my convention and for shopping/dining. Good breakfast but not remarkable. Room was a bit cool and couldn’t find thermostat. No English TV channels. Awesome pool but I didn’t use it. No shower door or curtain so not as warm/relaxing.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I stayed two times in this hotel in double room .. first notice that there is no air conditioner in the rooms so no way you can stay in summer time ... first stay for me the room had minibar second stay there was no .. although its the same room ... Breakfast is the same everyday dont hope that u find one addition to what is there everyday ... good things there are iron and hairdryer in the room and ofcourse the location .. the hotel is in a centermall which have every kind u can imagine from restaurants and entertainment
Stayed 5 nights in Aug 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Sadiyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good for the price I paid. Room didn’t have enough lights. Limited number of towels- one of each. Location was good, near shopping zone and wellness and spa center. It takes 25 min to get to Zeil.
Stayed 5 nights in Mar 2019
Response from Tripinn Hotel Team on Mar 21, 2019
Dear Guest, Thank you for your valuable feedback. We will take your related concerns seriously and try to improve our service. Thank you for staying with us and we hope to welcome you again. have great days ahead.

8/10 Good

CLAUDIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Tripinn Hotel team on Mar 7, 2019
Dear Guest, Thank you for your kind review.

6/10 Okay

Beth, Canada

Liked: Cleanliness, room comfort
Property is very difficult to find and then access. In advertisements there needs to be clarification as to PARKING AVAILABLE verses PARKING PROVIDED. GPS does not have the new entrance configuration there for very difficult to find as it is part of a large mall.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, spacious rooms
Stayed 1 night in Aug 2018

4/10 Poor

Sherry, Vancouver, BC

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very very difficult to find. It's in a mall location. Very difficult parking and limited space. Very hard to find the reception area and hard to find the parkade. Hard to get in and out of the property as well. The hotel rooms were very very hot. No air conditioning and no way of cooling off the rooms. We were very uncomfortable. I wouldn't stay here again.
Stayed 2 nights in Aug 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
It was excellent and breakfast always delicious. The management team was superb.
Stayed 6 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A let down
Unhelpful check-in staff. Weird bedding (two single duvets for a double bed?!) Mouldy brown shower curtain (yuck!)
Stayed 2 nights in Dec 2017

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Marie

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Hyongyun

Liked: Property conditions & facilities
shopping street
business trip

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was helpful and knowledgeable

6/10 Okay

Andrew, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
17 euro per day to park in the Mall
I remembered paying 3 euro per day to park in Nordwestzentrum in the past. This trip costed me a whopping 17 euro per day! Great little mall though. Convenient location. Will have to consider the high parking expense when I consider booking here again though.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

elizabeth, Richmond, Virginia

Liked: Cleanliness, property conditions & facilities
Clean but noisy.
Hotels charge three times the normal amount during the Frankfurt Book Fair so our rate of approximately 100 Euros per night (way more than the normal rate) was rather pricey for this level of hotel. It was clean enough but as our rooms were on the front and on a busy road it was quite noisy (and therefore impossible to open the window at night). Also the rooms were too hot. The hotel was however very clean and functional and at the normal rate would be good value.

10/10 Excellent

om elkhair, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
friendly staff. helpful and decent.

10/10 Excellent

om elkhair, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. comphortable. close to transportation
people at the hotel are friendly and very helpful. No disturbance, no noise at all times. The hotel is very clean.

8/10 Good

WARREN, Portland Oregon USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very clean. Neighborhood is different.

6/10 Okay

Sabine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bei der Ankunft roch das Bad nach Canabis, am nächsten Tag nach dem Betten machen nach Zigarettenrauch. Die Gästecouch musste immer wieder in die Verankerung zurück geschoben werden. Das Bett fühlte sich sandig an und der Tisch hatte schon länger keinen Lappen mehr gesehen. Am Abreisetag stand kein Wasser zur Verfügung. (Spontane Abstellung der Stadtwerke) Das nächste Mal gehen wir lieber woanders hin.
Stayed 2 nights in Mar 2024

8/10 Good

Kaveh

Ausreichend
Stayed 1 night in Mar 2024

8/10 Good

klaus-dieter

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
alles ok
Stayed 2 nights in Feb 2024

6/10 Okay

Gerd

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Lars

Stayed 1 night in Jan 2024
Response from Receptionist on Feb 7, 2024
Thank you for your valuable feedback.We look forward to welcome you againyour Trip Inn Nordwestzentrum team

8/10 Good

Johann

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Check-in and check-out was easy. Friedly personell. Room was not vaccuumed. Dirty flooring. Bed and bathroom were ok.
Stayed 1 night in Dec 2023
Response from Trip Inn Hotel Nordwestzentrum on Jan 10, 2024
Dear Mr Johann,Thank you for your comments. We are sorry to hear about your experience during your stay with us. We would definitely take this into consideration and make ourself more better so that you would enjoy our accomodation. We look forward to welcome you in the future share our best experience together.Thank you

10/10 Excellent

Robert

Stayed 3 nights in Dec 2023
Response from Trip Inn Hotel Nordwestzentrum on Jan 10, 2024
Dear Mr Robert,Thank you for your evaluation.we look forward to welcome you again in the future.Thank you

6/10 Okay

Klaus Henrik

Stayed 1 night in Dec 2023

2/10 Terrible

Nazik

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Nov 2023

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Keiko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションが最高
地下鉄駅やショッピングモール直結のホテル、とても便利。フランクフルト市内へは地下鉄乗り換え無しで15分、夜の移動も安心して利用出来ました。
Stayed 3 nights in Oct 2023