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Overview of Jumeirah Frankfurt

Photo gallery

Featured Image
Indoor pool
55-inch LED TV with digital channels, TV, iPod dock
55-inch LED TV with digital channels, TV, iPod dock
Premium bedding, down comforters, minibar, in-room safe
VIP Access

Jumeirah Frankfurt

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationHauptwache3 min walk
    Popular LocationGoethe Home and Museum6 min walk
    Popular LocationKonstablerwache8 min walk
    AirportFrankfurt (FRA-Frankfurt Intl.)21 min drive

Choose dates to view prices

  • Senator Suite

    Room amenities

    • 1130 sq ft
    • Sleeps 4
    • 1 King Bed
    More details
  • Deluxe Room

    4.8/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Panoramic Deluxe Room

    Room amenities

    • 377 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Panoramic Suite

    5/5 guest room rating

    Room amenities

    • 603 sq ft
    • Sleeps 3
    • 1 King Bed OR 1 Twin Bed
    More details
  • Presidential Suite

    Room amenities

    • 2368 sq ft
    • Sleeps 4
    • 2 King Beds
    More details
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 517 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More details
  • Skyline Junior Suite

    4.5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More details
  • Skyline Deluxe Room

    4.6/5 guest room rating

    Room amenities

    • 431 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Grand Deluxe Suite

    5/5 guest room rating

    Room amenities

    • 646 sq ft
    • Sleeps 4
    • 1 Twin Trundle Bed OR 1 King Bed
    More details
  • Grand Deluxe Room

    4.5/5 guest room rating

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 1 Twin Trundle Bed OR 1 King Bed
    More details

About this area

Frankfurt

Located on the boardwalk, Jumeirah Frankfurt is in Innenstadt neighborhood and is connected to a shopping center. Romerberg and Römer are notable landmarks, and travelers looking to shop may want to visit Zeil Shopping District and Skyline Plaza. Looking to enjoy an event or a game while in town? See what's going on at Deutsche Bank Park. Guests love the hotel's central location.
Popular Location

What's nearby

  • Hauptwache - 3 min walk
  • Goethe Home and Museum - 6 min walk
  • Romerberg - 7 min walk
  • Römer - 7 min walk
  • Konstablerwache - 8 min walk

Getting around

  • Frankfurt (M) Hauptwache Station - 2 min walk
  • Frankfurt (Main) Central Station - 18 min walk
  • AirportFrankfurt Airport (FRA) - 21 min drive

Restaurants

  • Max on One — 1 min walk
  • El Rayyan — 1 min walk
  • Fletcher's Better Burger — 3 min walk
  • Bar ohne namen — 4 min walk
  • Cafe & Bar Celona — 4 min walk
View in a map

About this property

Jumeirah Frankfurt

Luxury hotel connected to a shopping center in Frankfurt with 2 restaurants
2 restaurants, a full-service spa, and an indoor pool are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. All 218 soundproofed rooms provide free WiFi, free wired Internet, and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include 24-hour room service, minibars, and LED TVs.
Jumeirah Frankfurt offers 218 accommodations with iPod docking stations and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium digital channels and pay movies. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Frankfurt hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Talise Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Covid 19 Updates (Jumeirah)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (EUR 32 per night)
  • Onsite parking is wheelchair accessible
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee 6:30 AM–11 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 42 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Pilates classes
  • Sauna
  • Shopping mall
  • Shopping
  • Yoga classes

Family friendly

  • Art supplies
  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Highchair
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Arabic
  • Croatian
  • English
  • French
  • German
  • Greek
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Turkish

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference space (3918 square feet)

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Hand-held showerhead
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Digital channels
  • iPod dock
  • Pay movies
  • Premium channels
  • Streaming services

Food and drink

  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3 PM - 3 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night
1 per room (up to 20 lbs)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for EUR 75 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 42 per person (approximately)
  • Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: EUR 32 per night
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 75 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility
Children under 18 years old are not allowed in the spa without adult supervision
Guests under 5 years old are not allowed in the spa

Property is also known as

Frankfurt Jumeirah
Jumeirah Frankfurt Hotel
Jumeirah Frankfurt
Jumeirah Hotel Frankfurt
Jumeirah Frankfurt Hotel Frankfurt
Jumeirah Frankfurt Hotel
Jumeirah Frankfurt Frankfurt
Jumeirah Frankfurt Hotel Frankfurt

Frequently asked questions

Can I cancel my reservation for free at Jumeirah Frankfurt and receive a full refund?
Yes, Jumeirah Frankfurt offers free cancellation on select room rates, because flexibility matters! Please refer to Jumeirah Frankfurt cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Jumeirah Frankfurt?
As of Feb 24, 2021, prices found for a 1-night stay for 2 adults at Jumeirah Frankfurt on Mar 5, 2021 start from CA $320, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Jumeirah Frankfurt have a pool?
Yes, this property has an indoor pool.
Is Jumeirah Frankfurt pet-friendly?
Yes, Jumeirah Frankfurt allows pets (limit 1 per room) with a maximum weight of up to 20 lbs per pet. There's a fee of EUR 50 per pet, per night.
How much is parking at Jumeirah Frankfurt?
Self parking is available for EUR 32 per night.
What time is check-in at Jumeirah Frankfurt?
Check-in is from 3 PM - 3 PM.
What time is check-out at Jumeirah Frankfurt?
Check-out is at noon.
Does Jumeirah Frankfurt provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 145 per vehicle, one-way, applies.
Where is Jumeirah Frankfurt located?
This family-friendly Frankfurt hotel is located on the boardwalk, within a 10-minute walk of Zeil Shopping District, Romerberg, and Römer. Alte Oper and Frankfurt Trade Fair are also within 2 mi (3 km). Frankfurt (M) Hauptwache Station is only a 2-minute walk and Eschenheimer Tor Station is 3 minutes.
4.6
Wonderful
Rating 5 - Excellent. 744 out of 998 reviews
5 - Excellent 75%
Rating 4 - Good. 175 out of 998 reviews
4 - Good 18%
Rating 3 - Okay. 42 out of 998 reviews
3 - Okay 4%
Rating 2 - Poor. 18 out of 998 reviews
2 - Poor 2%
Rating 1 - Terrible. 19 out of 998 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive service even with COVID restrictions
Stayed 3 nights in Nov 2020

5/5 Excellent

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff and chance for very early check in. Convenient location, great breakfast buffet.Overall better than other 5 star hotels in Frankfurt
Stayed 3 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service
Great location and excellent service Concierge was extremely helpful
Stayed 3 nights in Aug 2020

1/5 Terrible

Business traveller, Travelled with partner
Sad face IconDisliked: Staff & service
I have been a frequent guest at the Jumeirah Hotel in Frankfurt, during the Light Building Shows for the past 8 years, 2012-18, 6 -7 nights stays. For 2020 I had my reservation through Expedia - 6 nights from March 8. Due to the pandemic, L B was cancelled.I sent and email on Feb 27 to the hotel front desk, asking to modify my reservation due to this situation. This is the reply I got from the hotel: "We would be happy to offer our full support and change the given reservation to the new dates without any penalty. You just need to contact Expedia customer Service with your issue, since we are not able to change in our system. with kind regards,Milda Cherni,Reservations Jumeirah Frankfurt" That is exactly what I did. I contacted Expedia and they offered to help. Then I got a email from them saying the hotel did not authorized the change. To my surprise, the reservation was not modified or cancelled and the whole reservation was charged in full to my credit card! I am an Expedia Gold Member since 2008, and a Jumeirah Sirius Member. And it is extremely dissapointing to be in a middle of a situation where both parts blame each other and do not care about their customers, specially the loyal customers like me. It is only reasonable to ask for a refund for a service I never received. At least, a voucher for this amount (which is over $2800....) for future use. The Hotel says the refund has to be given by Expedia? Jumeirah got my money! Unaccpetable!!
Stayed 6 nights in Mar 2020

1/5 Terrible

Travelled with family, Business traveller
I have been a frequent guest at the Jumeirah Hotel in Frankfurt, during the Light Building Shows for the past 8 years, 2012-18, stays of 6 or 7 nights. For 2020 , I made my reservation through Expedia for 6 nights starting March 8th. Due to the pandemic, L B was cancelled at the end of February. I sent and email on Feb 27 to the hotel, asking to modify my reservation due to this situation. This is the reply I got from the hotel: "We would be happy to offer our full support and change the given reservation to the new dates without any penalty. You just need to contact Expedia customer Service with your issue, since we are not able to change in our system.with kind regards,Milda Cherni,Reservations Jumeirah Frankfurt" That is exactly what I did. I contacted Expedia and they offered to help but said the decision depended on the hotel. To my surprise, the reservation was not modified or cancelled and the whole amount was charged in full to my credit card! I tried to reach the hotel with no luck at all. This week I got an email from Expedia saying the hotel refuses to refund the charge. Of course I want to have a refund back for a service I never received. This was over $2800!!! How can Jumeirah, a 5 star luxury hotel, with such a "prestige" treat their customers this way??? How can Expedia do the same thing for their Gold Members??? This is unacceptable! I do not recommend using Expedia and booking Jumeirah. Be very very careful. Carol Saravia - GT
Stayed 6 nights in Mar 2020

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