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Reviews of Holiday Inn Express Frankfurt Airport, an IHG Hotel

Holiday Inn Express Frankfurt Airport, an IHG Hotel
Langener Strasse 200, Moerfelden-Walldorf, HE

Reviews

7.8

Good

Rating 10 - Excellent. 319 out of 1000 reviews" "
Rating 8 - Good. 391 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jessica, Heilbad Heiligenstadt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to the airport was on time and a quick ride over. This hotel was perfect for one night before a flight.
Stayed 1 night in Mar 2024

10/10 Excellent

Ya-Fen

Liked: Cleanliness, staff & service, property conditions & facilities
We liked free breakfast but needed to pay $18euro for parking which is not so great.
Stayed 1 night in Apr 2024
Response from Tatiana Donici on Apr 19, 2024
Dear Guest, we highly appreciate your positive feedback! Please be informed that we provide one of the most affordable price all over the Mörfelden-Walldorf area. Will be happy to welcome you soon again.Best regards,HIEX Frankfurt Airport Team

10/10 Excellent

Grisel, Wheat Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really kind to us and the rooms were great! Breakfast was a nice touch too. Really impressed.
Stayed 1 night in Apr 2024
Response from Tatiana Donici on Apr 19, 2024
Dear Guest, we highly appreciate your positive feedback! Will be happy to welcome you soon again.Best regards,HIEX Frankfurt Airport Team

10/10 Excellent

sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Tatiana Donici on Apr 15, 2024
Dear Guest, we highly appreciate your positive feedback and hoping to welcome you soon again!Best regards,HIEX Frankfurt Airport Team

8/10 Good

Gisele Maria De Oliveira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beeakfast is great. The room was not big but enough for a family of 3. Very convenient closed to airport.
Stayed 1 night in Mar 2024
Response from Tatiana Donici on Apr 4, 2024
Dear Guest, we highly appreciate your positive feedback and hoping to welcome you soon again!Best regards, Tatiana DoniciHIEX Frankfurt Airport Team

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Tatiana Donici on Mar 28, 2024
Dear Guest,we highly appreciate your positive feedback and hoping to welcome you soon again.Best regards, Tatiana DoniciHIEX Frankfurt Airport Team

10/10 Excellent

Bruno, Gatineau

Liked: Cleanliness, staff & service, property conditions & facilities
No time
Stayed 1 night in Mar 2024
Response from Tatiana Donici on Mar 26, 2024
Dear Guest,thanks cordially for your positive feedback. We do our best to satisfy your expectations during stay with us and hope to welcome you soon again! Best regards, Tatiana Donici HIEX Frankfurt Airport Team

8/10 Good

ANDRZEJ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not connect to the WiFi
Stayed 1 night in Mar 2024
Response from Tatiana Donici on Mar 26, 2024
Dear Guest, thanks cordially for your positive feedback. We do our best to satisfy your expectations during stay with us and hope to welcome you soon again! Best regards, Tatiana Donici HIEX Frankfurt Airport Team

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Americans traveling in Europe, this gives a comfortable level of what to expect based on the brand name. The breakfast buffet had a great variety and would appeal to everyone.
Stayed 2 nights in Mar 2024
Response from Tatiana Donici HIEX Frankfurt Airpo on Mar 26, 2024
Dear Guest, we highly appreciate your positive review as well as the choice to stay with us. Hope to welcome you soon again! Best regards,

2/10 Terrible

Sandeep, Burlington

Travelled with family
Liked: Staff & service, property conditions & facilities
Small Rooms Good breakfast
Stayed 1 night in Mar 2024
Response from Tatiana Donici on Mar 26, 2024
Dear Guest, thank you for the feedback. Please let us know what we can improve in our service and hope we can satisfy your expectations during next stay with us. Best regards,Tatiana DoniciHIEX Frankfurt Airport Team

10/10 Excellent

Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for a week. They had a wide selection for their free breakfast. There was a shuttle that took me to the airport and if you don’t mind a little walking, it’s only about a 25 minute walk into town. The staff was super friendly and very helpful, they made it feel like I was at home.
Stayed 4 nights in Feb 2024
Response from Onur Senel on Mar 1, 2024
Dear Guest,Thank you for taking the time to share your experience with us!We're delighted to hear that you enjoyed your week-long stay with us. It's fantastic to know that you found our breakfast selection to be wide-ranging and satisfying. We're also glad that you found our airport shuttle service convenient and that you were able to explore the town with ease, thanks to its proximity.It warms our hearts to hear that our staff made you feel at home during your stay. Providing a welcoming and helpful atmosphere is always our goal, and we're thrilled that we succeeded in making your experience memorable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Onur SenelFront Office Agent

8/10 Good

Peter, St Michael

Liked: Cleanliness, property conditions & facilities
I had initial problems with check in however the Manager apologised and explained the situation.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Frankfurt Airport on Feb 5, 2024
Dear Peter,thank you so much for your feedback and stay.Best regards

10/10 Excellent

Krishan

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quite hotel Good breakfast buffet
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Frankfurt Airport on Jan 29, 2024
Dear Krishan,thank you so much for your stay and feedback.Best wishes

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Frankfurt Airport on Jan 22, 2024
Dear Gregory,thank you so much for your rating.Best wishes

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Unfortunately, there was a strike in Germany and the hotel restaurant was closed.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Frankfurt Airport on Jan 17, 2024
Dear Maciej,thank you so much for your stay and feedback.Best wishes

8/10 Good

Selahaddin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very tasty with a lot of choices thank you
Stayed 4 nights in Jan 2024
Response from Holiday Inn Express Frankfurt Airport on Jan 17, 2024
Dear Selahaddin,thank you so much for your feedback and stay.Best wishes

10/10 Excellent

Bhargav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Jan 10, 2024
Dear Bhargav,thank you for your rating.Best wishes

10/10 Excellent

Dr. Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No restaurant in the hotel but a decent German Landgasthof within 4 minutes of walking. Very friendly staff. Will go back there anytime.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Jan 10, 2024
Dear Dr. Michael,thank you so much for your feedback and stay.Best wishes

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent check-in experience!
Jasmine at the front desk was very pleasant and made our check-in experience amazing. She was very accommodating and made us feel at home after travelling all night. The hotel provided excellent breakfast daily, which was very thoughtful.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Jan 10, 2024
Dear Anita,thank you so much for your feedback and stay.Best wishes

8/10 Good

Grant, Sudbury

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Jan 10, 2024
Dear Grant,thank you for the rating.Best regards

8/10 Good

Mark

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 20, 2023
Dear Mark,thank you for your rating.Best regards

10/10 Excellent

SIDAHMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solomon and Brahim are the best. Thank you guys for being helpful and professionals.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 20, 2023
Dear Sidahmed,thank you so much for your feedback and stay.Best wishes

10/10 Excellent

Fumnanya Enkay

Liked: Cleanliness, staff & service, property conditions & facilities
Good for family
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 15, 2023
Dear Fumnanya Enkay,thank you so much for your stay and feedback.Best wishes

8/10 Good

Dorland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Logistic manager
Good experience the guy at the front desk was really helpful A+
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 15, 2023
Dear Dorland,thank you so much for your feedback and stay.Best wishes

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 15, 2023
Dear Brian,thank you for your rating.Best wishes

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Dear Angela,thank you so much for your stay and rating.Best wishes

8/10 Good

Bronwen

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 12, 2023
Dear Bronwen,thank you for your rating.Best regards

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Dear John,thank you so much for your rating and stay.Best wishes

8/10 Good

Lasse

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Dear Lasse,thank you for your rating and stay.Best wishes

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Liebe Monika,vielen Dank für deine Bewertung.Mit freundlichen Grüßen

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk Daniel Tudor was very nice and helpful when we checked in and spoke Beautiful English.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Dear Donna,thank you so much for your feedback and stay.Best wishes

8/10 Good

Miri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experiance
A good solution for a bed in transit
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Frankfurt Airport on Nov 14, 2023
Dear Miri,thank you so much for your feedback and stay.Best regards

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 25, 2023
Thank you for the rating.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 16, 2023
Dear Robert,thank you for your rating.Best wishes

6/10 Okay

Hans

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
There was an unannounced parking fee for parking our car. In addition, the wifi was not working in the room (it was fine in the lobby). The breakfast was spartan, but ok.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 5, 2023
Dear Hans,thank you for your feedback and stay.We are sorry that the wifi in the room was not working well. Best regards

6/10 Okay

Elmar

Liked: Cleanliness
Disliked: Room comfort
Small room
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 5, 2023
Dear Elmar,thank you for your rating.Best regards

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable and the breakfast was good.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 27, 2023
Dear Ellen,thank you so much for your feedback.Best wishes

10/10 Excellent

Yeela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 26, 2023
Dear Yeela,thank you for your rating.Best wishes

8/10 Good

Frank

Stayed 2 nights in Sep 2023

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless process. Both personnel at the front desk were very friendly and helpful. Went beyond expectations
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Sherry,thank you for your feedback and stay.Best wishes

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Guest,thank you for your rating.Best wishes

2/10 Terrible

jeff

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i am handicapped and i was told that i could not use the handicaps parking even though i have a handicapped placard, i was told to use the other parking that costed 18 euros. the hotel bathroom had blood on the spare toilet paper role and the floor had not been clean in there as well
Stayed 1 night in Sep 2023
Response from Niklas on Sep 13, 2023
Dear Guest,we are very sorry to hear about this incident. We will talk about this situation with our staff and figure out what happened there. We hope that you give us a second chance and we can make your next stay much better.Best regardsNiklas WeinrichOperations Manager

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice of hotel
very clean rooms liked coffee’ making facilities and an iron in room. comfy beds nice decor staff all helpful and smiling thankyou
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Jackie,thank you for your 10 point rating and your stay.Best wishes

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Andrea,thank you so much for your rating.Best wishes

10/10 Excellent

Darren

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Darren,thank you so much for your rating.Best wishes

4/10 Poor

Agnieszka

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Agnieszka,thank you for your rating.Best regards

6/10 Okay

MIHAIL DOREL, POINTE Claire

Travelled with family
Not very clean
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 30, 2023
Dear MIHAIL DOREL,thank you for your feedback.Best regards

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasure
We stay here regularly and it is always a pleasure
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 30, 2023
Dear Lee,thank you so much fore your rating and stay.Best wishes

8/10 Good

Brus

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 30, 2023
Thank you for your rating.