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Reviews of Holiday Inn Express Frankfurt Airport, an IHG Hotel

Holiday Inn Express Frankfurt Airport, an IHG Hotel
Langener Strasse 200, Moerfelden-Walldorf, HE

Reviews

7.8

Good

Rating 10 - Excellent. 311 out of 1002 reviews" "
Rating 8 - Good. 396 out of 1002 reviews" "
Rating 6 - Okay. 164 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sandeep, Burlington

Travelled with family
Liked: Staff & service, property conditions & facilities
Small Rooms Good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for a week. They had a wide selection for their free breakfast. There was a shuttle that took me to the airport and if you don’t mind a little walking, it’s only about a 25 minute walk into town. The staff was super friendly and very helpful, they made it feel like I was at home.
Stayed 4 nights in Feb 2024
Response from Onur Senel on Mar 1, 2024
Dear Guest,Thank you for taking the time to share your experience with us!We're delighted to hear that you enjoyed your week-long stay with us. It's fantastic to know that you found our breakfast selection to be wide-ranging and satisfying. We're also glad that you found our airport shuttle service convenient and that you were able to explore the town with ease, thanks to its proximity.It warms our hearts to hear that our staff made you feel at home during your stay. Providing a welcoming and helpful atmosphere is always our goal, and we're thrilled that we succeeded in making your experience memorable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Onur SenelFront Office Agent

8/10 Good

Peter, St Michael

Liked: Cleanliness, property conditions & facilities
I had initial problems with check in however the Manager apologised and explained the situation.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Frankfurt Airport on Feb 5, 2024
Dear Peter,thank you so much for your feedback and stay.Best regards

10/10 Excellent

Krishan

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quite hotel Good breakfast buffet
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Frankfurt Airport on Jan 29, 2024
Dear Krishan,thank you so much for your stay and feedback.Best wishes

8/10 Good

Selahaddin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very tasty with a lot of choices thank you
Stayed 4 nights in Jan 2024
Response from Holiday Inn Express Frankfurt Airport on Jan 17, 2024
Dear Selahaddin,thank you so much for your feedback and stay.Best wishes

10/10 Excellent

Dr. Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No restaurant in the hotel but a decent German Landgasthof within 4 minutes of walking. Very friendly staff. Will go back there anytime.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Jan 10, 2024
Dear Dr. Michael,thank you so much for your feedback and stay.Best wishes

8/10 Good

Grant, Sudbury

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Jan 10, 2024
Dear Grant,thank you for the rating.Best regards

8/10 Good

Mark

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 20, 2023
Dear Mark,thank you for your rating.Best regards

10/10 Excellent

SIDAHMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solomon and Brahim are the best. Thank you guys for being helpful and professionals.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 20, 2023
Dear Sidahmed,thank you so much for your feedback and stay.Best wishes

10/10 Excellent

Fumnanya Enkay

Liked: Cleanliness, staff & service, property conditions & facilities
Good for family
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 15, 2023
Dear Fumnanya Enkay,thank you so much for your stay and feedback.Best wishes

8/10 Good

Dorland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Logistic manager
Good experience the guy at the front desk was really helpful A+
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 15, 2023
Dear Dorland,thank you so much for your feedback and stay.Best wishes

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 15, 2023
Dear Brian,thank you for your rating.Best wishes

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Dear Angela,thank you so much for your stay and rating.Best wishes

8/10 Good

Bronwen

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 12, 2023
Dear Bronwen,thank you for your rating.Best regards

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Dear John,thank you so much for your rating and stay.Best wishes

8/10 Good

Lasse

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Dear Lasse,thank you for your rating and stay.Best wishes

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Liebe Monika,vielen Dank für deine Bewertung.Mit freundlichen Grüßen

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk Daniel Tudor was very nice and helpful when we checked in and spoke Beautiful English.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 11, 2023
Dear Donna,thank you so much for your feedback and stay.Best wishes

8/10 Good

Miri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experiance
A good solution for a bed in transit
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Frankfurt Airport on Nov 14, 2023
Dear Miri,thank you so much for your feedback and stay.Best regards

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 25, 2023
Thank you for the rating.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 16, 2023
Dear Robert,thank you for your rating.Best wishes

6/10 Okay

Hans

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
There was an unannounced parking fee for parking our car. In addition, the wifi was not working in the room (it was fine in the lobby). The breakfast was spartan, but ok.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 5, 2023
Dear Hans,thank you for your feedback and stay.We are sorry that the wifi in the room was not working well. Best regards

6/10 Okay

Elmar

Liked: Cleanliness
Disliked: Room comfort
Small room
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 5, 2023
Dear Elmar,thank you for your rating.Best regards

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable and the breakfast was good.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 27, 2023
Dear Ellen,thank you so much for your feedback.Best wishes

10/10 Excellent

Yeela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 26, 2023
Dear Yeela,thank you for your rating.Best wishes

8/10 Good

Frank

Stayed 2 nights in Sep 2023

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless process. Both personnel at the front desk were very friendly and helpful. Went beyond expectations
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Sherry,thank you for your feedback and stay.Best wishes

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Guest,thank you for your rating.Best wishes

2/10 Terrible

jeff

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i am handicapped and i was told that i could not use the handicaps parking even though i have a handicapped placard, i was told to use the other parking that costed 18 euros. the hotel bathroom had blood on the spare toilet paper role and the floor had not been clean in there as well
Stayed 1 night in Sep 2023
Response from Niklas on Sep 13, 2023
Dear Guest,we are very sorry to hear about this incident. We will talk about this situation with our staff and figure out what happened there. We hope that you give us a second chance and we can make your next stay much better.Best regardsNiklas WeinrichOperations Manager

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice of hotel
very clean rooms liked coffee’ making facilities and an iron in room. comfy beds nice decor staff all helpful and smiling thankyou
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Jackie,thank you for your 10 point rating and your stay.Best wishes

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Andrea,thank you so much for your rating.Best wishes

10/10 Excellent

Darren

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Darren,thank you so much for your rating.Best wishes

4/10 Poor

Agnieszka

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Sep 20, 2023
Dear Agnieszka,thank you for your rating.Best regards

6/10 Okay

MIHAIL DOREL, POINTE Claire

Travelled with family
Not very clean
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 30, 2023
Dear MIHAIL DOREL,thank you for your feedback.Best regards

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasure
We stay here regularly and it is always a pleasure
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 30, 2023
Dear Lee,thank you so much fore your rating and stay.Best wishes

8/10 Good

Brus

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 30, 2023
Thank you for your rating.

10/10 Excellent

Ruqia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t walk around this area but the hotel it’s self is very nice and comfortable place. Everything is high quality. ♥️😊
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 24, 2023
Dear Ruqia,thank you so much for your feedback and stay.Best wishes

6/10 Okay

Horst

Travelled with family
We found it hard to drive into the entrance of hotel. Room was too small for double bed with fold out sofa bed for 2 adults and teens with luggage. Room was stuffy and hot with AC at maximum. Room would have been good for 2 adults and luggage, no more. Bathroom was very nice and clean.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 24, 2023
Dear Horst,thank you for your feedback and stay.Best regards

8/10 Good

Naama Fela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 24, 2023
Dear Naama Fela,thank you for your rating and stay.Best regards

6/10 Okay

JING

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We asked about the hotel shuttle to the airport. The staff told us the schedule but didn’t mention the cost and didn’t tell us that we need to make reservations.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 18, 2023
Dear Jing,we apologize that you do not get the correct information about our shuttle at arrival.Best regards

8/10 Good

Berislav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families.
We had two pleasant stays at this hotel as a family plus the dog. Breakfast is included in the price however the parking is 18 EUR per day and 16 EUR for the dog, which is a slightly steep price for the HI Express. There is a nice restaurant with a garden just across the road which is a bonus. The room price is moderately set.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 15, 2023
Dear Berislav,thank you so much for your stay and feedback.Best regards

10/10 Excellent

LeelaPadmini

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 15, 2023
Dear LeelaPadmini,thank you for your ratingBest wishes

10/10 Excellent

Katharina

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 30, 2023
Thank you for your rating.

8/10 Good

JASON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Frankfurt Airport on Aug 7, 2023
Dear Jason,thank you for your rating and stay.Best wishes

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking trail nearby.
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Frankfurt Airport on Jul 27, 2023
Dear Karl,thank you so much.Best wishes

8/10 Good

Almir

Stayed 2 nights in Jul 2023
Response from Holiday Inn Express Frankfurt Airport on Jul 27, 2023
Dear Almir,thank you so much.Best regards

10/10 Excellent

Stephane

Stayed 1 night in Jul 2023
Response from Holiday Inn Express Frankfurt Airport on Jul 27, 2023
Dear Stephane,thank you so much.Best wishes

10/10 Excellent

Anders

Stayed 1 night in Jul 2023
Response from Holiday Inn Express Frankfurt Airport on Jul 27, 2023
Dear Anders,thank you so much.Best wishes

6/10 Okay

Angela

Stayed 1 night in Jul 2023
Response from Holiday Inn Express Frankfurt Airport on Jul 27, 2023
Dear Angela,thank you so much.Best regards

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
TERRIBLE hotel!
It is unbelievable that you charge 18EU for parking at this hotel, and that was only the beginning of the bad events at this hotel. I've never paid to park at a hotel in the middle of no where! You'd be better off to go up on the price and not charge for parking. And the parking price needs to be very visible when booking the hotel! We had no air conditioning in our rooms, it was hot all night. You got our reservation wrong, we had to change rooms. The room was the TINIEST hotel room I have ever tried to stay in, it was like staying in a cracker jack box. The nightstand was about 12" x 12" and the bathroom felt even smaller. We usually stay at Holiday Inn Expresses because they are consistent, but not this one. The only bright spot at this hotel is that the breakfast was good, although no hot meats available. We will never stay here again!
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Frankfurt Airport on Jul 24, 2023
Dear Guest,thank you for your feedback.We are sorry that our A/C was not working at your stay. Our rooms had the same size since over 20 years. Sorry that you get the wronge roome type, the problem is located on the Hotels.com page, at our hotel is the roome type you book with 2 seperate beds. We try to fix the problem. Hot meats is not a standard at Holiday Inn Express Hotels in Germany.Best regards