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Reviews of Comfort Hotel Frankfurt Central Station

3 out of 5
Comfort Hotel Frankfurt Central Station
Moselstrasse 23, Frankfurt, HE

Reviews

7.2

Good

Rating 10 - Excellent. 99 out of 534 reviews" "
Rating 8 - Good. 198 out of 534 reviews" "
Rating 6 - Okay. 144 out of 534 reviews" "
Rating 4 - Poor. 60 out of 534 reviews" "
Rating 2 - Terrible. 33 out of 534 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fitz

Business traveller
Liked: Cleanliness, staff & service, amenities
Customer service was very good
Stayed 1 night in Feb 2024

8/10 Good

Brynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great except they didn't clean the room daily.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joshua

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, warm hotel with very friendly staff. Unfortunately it is on a very busy road and there was a lot of noise from the traffic especially the trams.
Stayed 4 nights in Dec 2023

8/10 Good

BALJEET SINGH

Liked: Cleanliness, property conditions & facilities
Wi-Fi went down after 1st day and stayed down for the 3 days I was there. Room safe wouldn't lock, I was informed it would be fixed (never was).
Stayed 3 nights in Nov 2023

6/10 Okay

Hong Jian

Liked: Staff & service
Disliked: Property conditions & facilities
This property does not have air conditioner in the summer.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ravikumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iits proximity to the central railway station and retuarant options nearby
Stayed 1 night in Sep 2023

6/10 Okay

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good room- dangerous area
The room was fine- clean , well stocked fridge, great shower and good quality linen. However , the area was very dangerous- gangs - not comfortable for a single woman.
Stayed 1 night in Sep 2023

6/10 Okay

Maria

Disliked: Property conditions & facilities
I wouldn't stay here again if I could help it
The hotel is conveniently located. It's clean enough. However, there was an air con unit but it didn't work. The noise from the street meant opening a window wasn't a good plan if you wanted to sleep. The laminate flooring had gaps. The headboard was peeling leaving black bits on the bed if you leaned against it. The bottom of the bathroom door was peeling too. The pillows didn't stay in their cases very well & we could see how old & yellow they were. That said, the shower was pretty good & the staff very nice.
Stayed 2 nights in Sep 2023

8/10 Good

Aki

Stayed 1 night in Sep 2023

6/10 Okay

Aki

Stayed 1 night in Sep 2023

8/10 Good

Ross

Liked: Cleanliness, staff & service
Close to the station, decent room. Hallways could do with redecorating, but the rooms are nice.
Stayed 1 night in Sep 2023

8/10 Good

Ines

Disliked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very small but everything was very efficient and effective. This is central Frankfurt so there are homeless and bars and modest amount of litter but I would say it’s above average for a large city.
Stayed 4 nights in Aug 2023

6/10 Okay

Tatyana

Travelled with family and small children
Location was very good. Not to clean. It was very hot couples of days , but no airconditioner in the room.
Stayed 2 nights in Jun 2023

4/10 Poor

Adel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Aejaz Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

sheila

Stayed 4 nights in Feb 2023

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2023

2/10 Terrible

Jude

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had to sleep one night without heat. No, hot water the following morning. Need a refund for the stay.

8/10 Good

Edward

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Convenient and affordable
Decent accommodations just around the corner from Frankfurt Hauptbahnhof, yet far enough away from the inescapable local undesirables that litter the area near main train stations. Numerous shopping and dining options nearby.
Stayed 8 nights in Dec 2022

6/10 Okay

Tamar

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
My reservation was prepaid yet when I arrived at 23:00 my room had been given to someone else. I was treated well but had to wait 15 minutes until a room was found for me. The room was very small and the tv didnt work. Altogether an unpleasant yet expensive stay.
Stayed 1 night in Sep 2022
Response from Andrea Grein, Manager on Sep 19, 2022
Dear Tamar,Thank you for taking the time to give us your feedback.Please accept our apologies for any inconvenience during the check-in process but appreciate that you have brought this to our attention. Your remarks have been duly noted and will be reviewed with our team.We are sorry to hear that your stay did not meet your expectations and regret that you did not inform us of any issues you may have had with your room while you were on-site so that we may have taken immediate action. Rest assured now you have brought this to our attention our maintenance team will be checking this immediately.We hope to have the pleasure of welcoming you back on a future occasion. Kind regards,Andrea Grein, Manager

4/10 Poor

Teresa

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property seemed to be close to things to do, outside the front door could look a bit sketchy. We stayed during the week, they do not have AC so we asked for a Fan which they did not have, so we opened the windows to partying on the street until all hours. The bathroom had mold around some of the tiles.
Stayed 2 nights in Jul 2022
Response from Andrea Grein, Manager on Jul 17, 2022
Dear Teresa, Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location, however, we are concerned to read that you were not fully satisfied with your experience. While our comfort rooms do not have air conditioning, they are all equipped with fans, it is also possible to upgrade to one of our business rooms which have air conditioning. Rest assured we have taken your comments on board and they will be helpful to us when making future improvements, we have also discussed the issue regarding the bathroom with our housekeeping team in order to get this rectified. We hope that we may have the opportunity to welcome you back in the future. Best regards, Andrea Grein, Manager

2/10 Terrible

Fateh

Disliked: Cleanliness, amenities, property conditions & facilities
I had a bad experience in this hotel, no AC, the room was very small, the location is bad, dirty area, the room was not comfortable, very hot
Stayed 1 night in Jun 2022
Response from Andrea Grein, Manager on Jul 4, 2022
Dear Fateh, Thank you for taking the time to share your review. We work hard to provide all our guests with a pleasant experience and we are sorry to hear that your recent stay with us fell short of our high standards. We regret that you did not inform us of this while on-site so that we could have offered you one of our higher category rooms that are equipped with air conditioning, subject to availability. Please know that our team is always on hand for any advice on local attractions and directions to where you might like to visit. Nevertheless, we have addressed the issues you mentioned with our housekeeping team and thank you for your feedback. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Andrea Grein, Manager

10/10 Excellent

Elva

Stayed 6 nights in Jun 2022
Response from Andrea Grein, Manager on Jun 28, 2022
Dear Elva, We would like to thank you for your rating so highly your recent stay. We're happy to hear we hit the mark for you. We look forward to welcoming you back. Best regards, Andrea Grein, Manager

10/10 Excellent

Susan

Business traveller
Liked: Staff & service
Spotless and comfortable room, all amenities, very quiet
Stayed 1 night in May 2022
Response from Andrea Grein, Manager on Jun 10, 2022
Dear Susan, It was a pleasure to receive your kind review. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. We look forward to welcoming you back. Merci, Andrea Grein, Manager

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Andrea Grein, Manager on Aug 28, 2022
Dear Chloe,We are grateful for this maximum rating of your recent stay.We're happy to hear we hit the mark for you.Thank you again.Best regards,Andrea Grein, Manager

10/10 Excellent

MARCOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean room, near from a lot of famouse tourist attractions
Stayed 4 nights in May 2022
Response from Andrea Grein, Manager on Jun 13, 2022
Dear Marcos, Thank you for your review. It is a pleasure to know you found our location ideal for your needs. The entire team hopes to see you again in the future. Kind regards, Andrea Grein, Manager

8/10 Good

RAED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is very clean but no breakfast was available
Stayed 3 nights in Apr 2022
Response from Andrea Grein, Manager on May 4, 2022
Dear Raed, Thank you for taking the time to review your stay. It is a pleasure to know that you appreciated the high standards which we strive to uphold. We would like to inform you that, we do provide breakfast in our partner hotel; please do not hesitate to contact our reception if you require any additional information. We hope to welcome you back in the future. Best wishes, Andrea Grein, Manager

8/10 Good

Jon, Reykjavik

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. A better chair in the room would have been nice Good location near the train station and downtown. Lots of restaurants in the area. Everything fit my needs perfectly.
Stayed 6 nights in Mar 2022
Response from Andrea Grein, Manager on Apr 8, 2022
Dear Jon, Thanks for sharing your point of view. We are delighted to know that you enjoyed your stay with us and appreciated our convenient location. Rest assured that we have taken note of your comments. We hope to welcome you back. Best wishes, Andrea Grein, Manager

10/10 Excellent

HP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the hotel feels like being squeezed in the rooms and especially bathrooms are big enough for a short term stay. And you can’t beat the location only a short 5 minutes walk away from Frankfurt’s main railway station - from which you can get everywhere else, literally! The rooms are modern, clean, and have everything you need (including the 20x20 cm rain shower heads…!). This is my new weekend/stopover hotel choice for Frankfurt. BTW - with the close proximity to the train station at night the walk may be intimidating with all the yelling drunks, but at no time did I feel threatened in any way during my 4-nights total stay!
Stayed 1 night in Dec 2021
Response from Andrea Grein, Manager on Dec 28, 2021
Dear Guest, Thank you for taking the time to share your review. We are very happy to know that overall your stay met your expectations, especially our convenient location. It is great to hear that you appreciated the comfort of your room as well as the high standards our team strive to uphold. I will be sure to let our team members know how much of an impact they made on your experience. We look forward to seeing you again on a future occasion. Have a wonderful holiday season, Andrea Grein, Manager

6/10 Okay

Liam

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel, but full of horrible people
Ok - It is better than it should be for the price, Reception were super friendly, let me check in early and were very helpful - gave me a really lovely room with a comfortable bed and spacious bathroom BUT the room next door to mine were playing loud music and smoking so much weed that all of my work clothes stank after entering, also the bar outside is open 24 hours and full of screaming lunatics so, request a room away from the junction side. The rooms were newly refurbed and worth a higher price, raising the price would also clear out the disrespectful guests. I'd come back happily for the staff and location - but only when it's been deep cleaned of vermin.
Stayed 3 nights in Nov 2021
Response from Andrea Grein, Manager on Dec 9, 2021
Dear Liam, Thank you for sharing your feedback about your recent experience. It is a pleasure to know that you received a warm welcome and found our location convenient. We are sorry that not quite everything met your expectations and we would have appreciated it if you had informed us during your stay of any issues as we always endeavour to find a solution. Feedback from our guests is always welcome and assists us in highlighting areas for improvement. We hope to have the opportunity to welcome you back for an improved experience. Best wishes, Andrea Grein, Manager

10/10 Excellent

Ehsanur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce locatipn
Stayed 1 night in Nov 2021
Response from Andrea Grein, Manager on Dec 9, 2021
Dear Ehsanur, Thank you for taking the time to share your feedback. We are pleased that you enjoyed your stay and that our location was convenient for you. We look forward to seeing you in the future. Kind regards, Andrea Grein, Manager

8/10 Good

Ehsanur

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and good room facilities
Stayed 1 night in Nov 2021
Response from Andrea Grein, Manager on Dec 9, 2021
Dear Ehsanur, Thank you for such a positive review. We are happy that you had an enjoyable stay and found our location to be so suited to your needs. We all look forward to the pleasure of welcoming you again. Kindest regards, Andrea Grein, Manager

2/10 Terrible

Yonas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
Dirty duvet, dirty bathroom and receptionists are unfriendly and rude. The worst hotel I stayed in. I will not recommend to anyone.
Stayed 3 nights in Nov 2021
Response from Andrea Grein, Manager on Nov 17, 2021
Dear Yonas, Thank you for taking the time to share your feedback. We are sorry that your stay with us did not match your expectations. Please don't hesitate to let us know of any issues at the time so that we may take immediate action. We regret that you felt our service fell below the standards expected of us. Rest assured that we will address this with our team members. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Andrea Grein, Manager

10/10 Excellent

ANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it! It was really close to the train station, newly remodeled and staff really friendly. Convenient and good value!
Stayed 1 night in Nov 2021
Response from Andrea Grein, Manager on Nov 12, 2021
Dear Ana, Thank you for this kind review and recommendation. We do our best to ensure that our guests feel welcome and it is very rewarding to read that you enjoyed your stay and found our location convenient. We look forward to seeing you again. Best wishes, Andrea Grein, Manager

10/10 Excellent

Shuang

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Andrea Grein, Manager on Oct 8, 2021
Dear Shuang, This is a great rating. Thank you! We are very pleased you had a perfect stay. Thank you again. We hope to welcome you back for a return visit, Best regards, Andrea Grein, Manager

10/10 Excellent

Waheed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2021
Response from Andrea Grein, Manager on Oct 1, 2021
Dear Waheed, Thanks for your high rating of our hotel. We're happy to hear we hit the mark for you. Again, thank you very much. We hope to welcome you back for a return visit, Best regards, Andrea Grein, Manager

8/10 Good

Tayyab, Ashton Under Lyne

Liked: Cleanliness, staff & service
The property was nice and small, could really do with air con but i guess the price reflects thaf. In terms of location very close to central station but as with all europe central stations the area isnt the greatest at night.
Stayed 2 nights in Aug 2021
Response from Andrea Grein, Manager on Sep 13, 2021
Dear Tayyab, Thanks very much for your feedback. We are happy to hear that you had a pleasant stay. For your next stay, may we suggest reserving one of our business rooms? These rooms are equipped with air conditioning and temperature control, and our team can assist you in making a reservation, subject to availability. Thanks for your mention of our convenient location with access to public transport. The safety and comfort of our guests is very important to us, so we have take note of your concern. However, there is a police station at the train station who regularly keep watch over the area. We do hope to welcome you back in the future. All the best, Andrea Grein, Manager

2/10 Terrible

Lili

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Andrea Grein, Manager on Oct 1, 2021
Dear Lili, We would like to thank you for the rating of your recent stay. We are sorry your stay did not meet your expectations and would appreciate any suggestions on how we could improve it. We hope to welcome you back for a return visit. Best regards, Andrea Grein, Manager

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
10/10
Great rooms, clean, close to the train station
Stayed 1 night in Aug 2021
Response from Andrea Grein, Manager on Aug 30, 2021
Dear Andy, Thank you for sharing your experience with us. We are happy you had a lovely stay with us and are really delighted that we met all your requirements. We would love to welcome you back on many more occasions. Best wishes, Andrea Grein, Manager

10/10 Excellent

Matthias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money !
Very friendly and helpful lady at the reception ! She gave me a spacious double room with with nice shower/WC and windows for daylight . Tea/Coffeemaker , everything very clean and comfortable ! Good location for a riverwalk , old town and railway station , close to the financial district .
Comfortable double room !
Stayed 1 night in Aug 2021
Response from Andrea Grein, Manager on Aug 30, 2021
Dear Matthias, Thank you for this positive review of your stay. It is a great pleasure to receive your kind comments and we are delighted that you had such an enjoyable stay. We appreciate your mention of the excellent service provided and that our high standards met with your approval. We hope to welcome you back. Best wishes, Andrea Grein, Manager

6/10 Okay

salem

Stayed 1 night in Aug 2021
Response from Andrea Grein, Manager on Nov 8, 2021
Dear Salem, We are grateful for your rating. We regret that all your expectations were not met. We would love to know how we could have improved your experience with us. We look forward to welcoming you again. Best regards, Andrea Grein, Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Only the shower cabin had no curtain or door, toilet floor became wet after shower with all the water sprays. The street outside was noisy until the late hours, but the room was quiet enough once the window was closed. Location was convenient, just a stone throw from Frankfurt central station. Lots of restaurants to choose from in the area.
Stayed 1 night in Oct 2020
Response from Deniz Bayraktar, Manager on Oct 13, 2020
Dear Guest, Thank you for taking the time to share your review. We are glad that you found our central location convenient and enjoyed an undisturbed night. We have noted your remark concerning the shower and apologize for any inconvenience. Your feedback is much appreciated and will help us to make improvements for the future. Nevertheless, our team are always on-hand to ensure the comfort of our guests and would have been more than happy to assist in finding a solution if we had been notified. We look forward to welcoming you back on a future occasion. Kind regards, Deniz Bayraktar, Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, clean
Stayed 4 nights in Feb 2020
Response from Deniz Bayraktar, Manager on Mar 5, 2020
Dear Guest, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed your stay and that our location met your expectations. A message of satisfaction from a recent guest is always a reward and incentive for us to continue with our efforts to uphold our high standards. We look forward to seeing you again. Kind regards, Deniz Bayraktar, Manager

8/10 Good

Imran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Basic but just what was paid for location excellent
Stayed 3 nights in Jan 2020
Response from Deniz Bayraktar, Manager on Jan 27, 2020
Dear Imran, Thank you for this kind review. We are pleased to hear that our location and amenities were so convenient for your needs. We hope that you will return in the future. All the best! Deniz Bayraktar, Manager

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good.It is very close to main station,shopping centers,and resturants.
Stayed 7 nights in Jan 2020
Response from Deniz Bayraktar, Manager on Jan 22, 2020
Dear Mohammed, Thank you for sharing your positive review. It is wonderful to hear that you enjoyed our excellent location and high standards. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us as enjoyable as possible. It would be a pleasure to welcome you back to Comfort Hotel Frankfurt Central station. Kind regards, Deniz Bayraktar, Manager

6/10 Okay

Timothy

Stayed 1 night in Dec 2019

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in Frankfurt
The hotel was just a few minutes walk from the station and was very easy to find. Although not that far from the, lets say, R rated area, its far enough away to feel quite safe, even for single girls. While the room was on the smallish side, it was of newish appearance. Best request a room at the rear. There is some minor noise if upfront, mainly from passing trams and the occasional street person. Can recommend the coffee/bread shop opposite (on the street with the trams) and also a couple of excellent Chinese restaurants adjacent to the hotel. Only downside was that shower door has a gap, resulting in wet bathroom floor. Also, take care in getting the water temperature right - can easily turn icy cold (or very hot) when trying to turn off the controls. Would stay again if in Frankfurt
Stayed 2 nights in Dec 2019
Response from Deniz Bayraktar, Manager on Dec 9, 2019
Dear Garry, Thank you for taking the time to share your valuable review. We are thrilled that you had a great stay with us but we are sorry to read of the issues you encountered. Our team are always on-hand to ensure the comfort of our guests and would have been more than happy to assist in finding a solution if we had been notified. Thanks for mentioning our convenient location, a great starting point for exploring different parts of Frankfurt. Our team looks forward to welcoming you back in the future. Best wishes, Deniz Bayraktar, Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019