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Reviews of Best Western Hotel Darmstadt Mitte

Best Western Hotel Darmstadt Mitte
Grafenstrasse 31, Darmstadt, HE

Reviews

8.8

Excellent

Rating 10 - Excellent. 143 out of 310 reviews" "
Rating 8 - Good. 140 out of 310 reviews" "
Rating 6 - Okay. 20 out of 310 reviews" "
Rating 4 - Poor. 6 out of 310 reviews" "
Rating 2 - Terrible. 1 out of 310 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for short stay. great location for city centre.
Stayed 1 night in Dec 2023
Response from Julia Tammen on Dec 12, 2023
Thank you for the excellent review. The whole team is happy and hopes to welcome you again.With kind regards,Julia TammenReceptionBest Western Hotel Darmstadt City CenterGrafenstr. 3164283 DarmstadtGermany

10/10 Excellent

Michelle García

Stayed 1 night in Dec 2023
Response from Rezeption on Jan 25, 2024
Herzlichen Dank für die tolle Bewertung!!

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great town
Great ribs
Great restaurant
Best steak in town
Marriage tower
Stayed 6 nights in Sep 2023
Response from Brigitte, Front desk on Oct 31, 2023
Dear Donald,looks like a great holiday. We hope we were able to contribute a lot to this ;-)

10/10 Excellent

Carl R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, stayed 2 rooms 3 nights and returned for another 2 nights. all was superb service, especially the Direktor Mr. Frank Koch who personally looked after all our needs. Will recommend this accommodation to all who are considering a stay in Darmstadt.
Stayed 2 nights in Sep 2023
Response from Frank Koch on Oct 5, 2023
Dear Carl, thank you very much for this excellent review. I want to extend this to my team as well, can't do without it. Save travels!

10/10 Excellent

Carl R

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location great accommodation excellent Manager
Stayed 3 nights in Sep 2023
Response from Frank Koch on Oct 5, 2023
Thanks again...

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
I have no complaints. Just stayed for one night, but was pleased with my stay.
Stayed 1 night in Jun 2023
Response from Reception on Jun 26, 2023
Thank you for the great rating! We would be happy to welcome you again!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service
The staff is always amazing! Very friendly and willing to help. The rooms are clean and comfortable! Always one of my favorite places to stay.
Stayed 2 nights in May 2023
Response from Frank Koch on May 21, 2023
Dear Steve, thank you very much for your excellent review. The entire staff was very happy to hear about it...

10/10 Excellent

Akif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great service.
Stayed 3 nights in Sep 2022
Response from Frank Koch, GM on Sep 26, 2022
Thank you so much for your great review, The entire team was happy and thankful!

10/10 Excellent

Akif

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not easy to find the entrance, otherwise an excellent hotel.
Stayed 1 night in Sep 2022
Response from Brigitte Ludewig on Sep 17, 2022
Thank you :-)

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, room comfort
Location makes this very desirable...
Excellent location, decent breakfast, good service...Older hotel, but comfortable and 1/2 block from city center.
Stayed 5 nights in Jun 2022
Response from Your Best Western Hotel Darmstadt Team on Jul 4, 2022
Thank you for your feedback! We are glad you enjoyed your stay at our hotel!

2/10 Terrible

Yaser, fairfield

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is like Motel not Hotel, or Hotel with 2 star
Stayed 2 nights in May 2022
Response from Brigitte Ludewig on Jun 21, 2022
Too bad we couldn't meet your expectations of our hotel. Maybe it's simply because we still offer a slightly limited service due to Corona.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location
Though old the hotel is clean and some staircase to hall suitcase up. Great locations.
Stayed 1 night in Jan 2022
Response from Brigitte on Feb 5, 2022
Thank you for the positive review :-)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Lara Beier on Mar 21, 2020
Sehr geehrter Hotelgast, vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt gehaben. Ihr Team vom Best Western Hotel Darmstadt

10/10 Excellent

chanya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
The hotel is near shopping area. i can simply walk to get foods and brand name clothes. The stuff team is nice. The parking is good.
Stayed 5 nights in Feb 2020
Response from Lara Beier on Mar 19, 2020
Dear Chanya, thank you for your top rating. We hope we see you again. Best Regards, Lara Beier ( reservation )

10/10 Excellent

Julie, Los Angeles

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff and Chef of the property are very professional and helpful!!
Stayed 2 nights in Jan 2020
Response from Brigitte, Front desk on Jan 28, 2020
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Frank Koch, GM on Dec 26, 2019
Sehr geehrter Roy, vielen Dank für Ihre tolle Bewertung! Das Team des Best Western Hotels Darmstadt hat sich sehr darüber gefreut und wünscht frohe Weihnachten und ein gutes neues Jahr. Hoffentlich bis bal wieder mal!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right next to Luisenplatz a few steps away from tram. Room spotless and shower excellent. The breakfast was varied with plenty of healthy options and the complementary drinks machine served a variety of hot drinks all of a good quality. Would certainly stay here again and recommend.
Stayed 3 nights in Nov 2019
Response from Brigitte, Front desk on Dec 3, 2019
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location and great breakfast
Walking distance to the centre of Darmstadt. Great breakfast too. We stayed here about 14yrs ago and it still is as good as it was then!
Stayed 1 night in Nov 2019
Response from Brigitte on Nov 26, 2019
Dear Sharon, thank you very much for rating us and for commenting on your stay. It is great to see you were very satisfied.

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, nice room, quiet and pleasant.
Stayed 1 night in Nov 2019
Response from Brigitte, Front desk on Nov 19, 2019
Dear Susanne, thank you very much for rating us and for commenting on your stay. It is great to see you were satisfied.

8/10 Good

PHL, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff tries hard. Breakfast is ok. Location is in the middle of Darmstadt.
Stayed 1 night in Nov 2019
Response from Brigitte Ludewig, Front desk on Nov 12, 2019
Dear guest, thank you very much for rating us and for commenting on your stay. It is great to see you were satisfied.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. The staff was very accommodating. Breakfast was good.
Stayed 1 night in Sep 2019
Response from Brigitte, Front desk on Oct 9, 2019
Dear Carolyn, Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

6/10 Okay

Gregory

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Brigitte on Sep 6, 2019
Dear Gregory, Thank you for your rating.

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to find
This is not your typical Best Western as we are used to in the US. Kind of hard to find as it is in the city center and somewhat hidden from the front of the street, obscured by other buildings. Check-in is on the second floor. But it has air conditioning and comes with the breakfast. Clean comfortable rooms
Stayed 1 night in Jul 2019
Response from Brigitte, Front desk on Jul 29, 2019
Dear Christoph, thank you very much for rating us and for commenting on your stay. It is great to see you were satisfied.

6/10 Okay

SUNG GYU

Stayed 2 nights in May 2019
Response from Brigitte, Front desk on May 21, 2019
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness and friendly staffs
Hotel locations is nearer to city centre and the service staff is helpful and friendly .
Stayed 3 nights in Apr 2019
Response from Brigitte on Apr 29, 2019
Dear Richard, thank you very much for rating us and for commenting on your stay. It is great to see you were very satisfied.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Brigitte on Apr 30, 2019
Herzlichen Dank, dass Sie uns bewertet haben. Wir freuen uns sehr, dass wir es geschafft haben, Sie rundum zu überzeugen.

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019
Response from Brigitte on Apr 30, 2019
Es freut uns sehr, dass es Ihnen bei uns so gut gefallen hat und Sie unser Haus in positiver Erinnerung behalten.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Brigitte on Dec 5, 2018
Thank you :)

8/10 Good

Kamyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
A very nice hotel in city center. The breakfast and the staff in breakfast room were very good. I would like to thanks Julia, in reception, for her extra effort in helping us on our checkout.
Stayed 2 nights in Oct 2018
Response from Brigitte Ludewig, Front desk on Oct 30, 2018
Dear guest, thank you very much for rating us and for commenting on your stay. It is great to see you were very satisfied.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Nice convenient hotel in centre of Darmstadt
Nice clean friendly hotel in the centre of Darmstadt. Lack of a hotel restaurant fo dinner is a little inconvenient but there are lots of places locally in town.
Stayed 1 night in Oct 2018
Response from Brigitte Ludewig on Oct 23, 2018
Dear guest, thank you very much for rating us and for commenting on your stay. It is great to see you were satisfied.

10/10 Excellent

Ravindra, AURANGABAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal place to stay in Darmstadt.
I liked the hotel due to its strategic location, it is in the heart of city, easily approachable by public transport from Frankfurt airport. There are many places of eateries, shopping malls available close by. Hotel staff is very co-operative and pleasant. The reception, restaurant and rooms are very clean and the decor is well maintained. The quality of breakfast is awesome. I recommend the hotel for single on business or family on tourist visit.
Stayed 4 nights in Oct 2018
Response from Brigitte, Front desk on Oct 16, 2018
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent Best Western
feels like a new hotel, high quality fittings and fixtures, but economical in price. more like a large professional hotel, rather than a small BW franchise operator, similar leagues to a Hilton, a (new) premier inn or holiday inn. area is v. good, lots of food places within walking distance, hotel is just off the main road, may be a bit hard to find, but actually a good location as it is away from noise. convenient for walking to the darmstadtium, and the airliner shuttle (bus stop 14, terminal 1, cost 8.70EURO at time of writing oct 2018) from the airport has a bus stop about 3 mins walk from the hotel.
Stayed 3 nights in Oct 2018
Response from Brigitte, Front desk on Oct 16, 2018
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It’s was a comfortable clean hotel. I was there for business and so it served its purpose
Stayed 1 night in Oct 2018
Response from Brigitte, Front desk on Oct 10, 2018
Dear Alex, Thank you for your positive Feedback :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Brigitte Ludewig, Front desk on Jun 19, 2018
Thank you :)

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service!
I was pleasantly surprised with the quality of this modest looking hotel (from the exterior). A/C worked great, WiFi excellent, and has tastefully decorated / remodeled modern rooms. The hotel was very quiet also and very relaxing atmosphere. Breakfast was excellent also with free coffee, cappuccino, espresso, latte, etc., offered throughout the day...nice touch! Comfortable dining area area for breakfast with beautiful outdoor seating area also and a meticulously planted garden...not to mention this hotel being in the center of Darmstadt with so much within walking distance. Can’t say enough good things about this property and level of customer service with all the modern conveniences...would absolutely stay here again...thank you for a great stay Best Western Hotel Darmstadt!
Response from Brigitte Ludewig, Front desk on May 15, 2018
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with a superior staff. Centrally located in Darmstadt.
Stayed 5 nights in Apr 2018
Response from Brigitte Ludewig, Front desk on Apr 17, 2018
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Brigitte Ludewig, Front desk on Apr 17, 2018
Dear guest, thank you very much for rating us and for commenting on your stay. It is great to see you were very satisfied.

8/10 Good

chanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Brigitte Ludewig, Front desk on Feb 12, 2018
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very close to the centre of Darmstadt, and only a 2 minute walk to the nearest Taxi stand, tram stop/bus, and lots of good places to eat nearby. Room was a good size and comfortable with a decent TV, and a large bed. Shower pressure was also good. Free bottle of water (sparkling) in the room, also tea/coffee making facilities, however i didn't use these as there's a free coffee machine in reception. Breakfast was ok, but choice was limited. Reception staff very friendly and helpful.
Stayed 5 nights in Jan 2018
Response from Brigitte Ludewig, Front desk on Feb 12, 2018
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

8/10 Good

Aurélia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Brigitte Ludewig, Front desk on Feb 12, 2018
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

10/10 Excellent

Mohamad

Liked: Staff & service, property conditions & facilities, room comfort
I will stay at this hotel the next time I visit Darmstadt.
Stayed 17 nights in Jun 2017
Response from Brigitte Stockmann on Jul 10, 2017
Dear Mohamad, thank you very much for rating us and for commenting on your stay. It is great to see you were very satisfied. Best wishes Brigitte Ludewig, Front desk

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
A good hotel, but not a great experience
I was there for 3 nights. The first 2 days, I had no soap in the shower. They provide a dispenser, but it was empty. They charge 12 Euros per day for parking. For the cost of the rooms, parking should be free. The staff was friendly and courteous.
Stayed 3 nights in Jun 2017
Response from Brigitte Stockmann on Jul 10, 2017
Dear David, we are sorry for not exceeding your expectations. Of course not having a shower Soap is a "no go". We will inform our housekeeping Team to be more careful. Concering the parking fee. It is a public parking Garage. And we offer you a Special rate of EUR 12,00 instead of EUR 15,00 per night. As we are located directly downtown Darmstadt it is almost not possible to find a parkling lot free of charge. We hope we will see you again and have the Chance to provide you with a superior experience. Brigitte Ludewig, Front desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017
Response from Brigitte Stockmann on Jul 13, 2017
Dankeschön für die sehr gute Bewertung. Mit freundlichen Grüßen Brigitte Ludewig

10/10 Excellent

Michelle, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in center of Darmstadt
I was very pleasantly surprised at how excellent this hotel was! Check in was a breeze, Janet was so nice and friendly! The lobby was immaculate and so was my room. It was probably the cleanest hotel room I've ever seen. The towels were nice and clean and large and the bed sheets and duvet cover were high quality and very comfortable. The bathroom was spotless and I really appreciated the fact that the showerhead was adjustable height and also was a hand-held shower head so you could rinse off. The included breakfast was really quite amazing. They had something to please everyone. From eggs and bacon/sausage to yogurt and fruit and cereal. They had a nice selection of juice and a nice coffee machine so you could make cappuccinos, lattes or even just regular coffee. And again the cleanliness was a theme. The breakfast layout was sparkling clean as well as the dining tables. The staff working in the breakfast room every morning didn't ever stop working. They were constantly cleaning and clearing tables and maintaining the food. The only experience that left me slightly dissatisfied was the morning of my check out. I had asked the previous day if when I checked out that the staff could contact a taxi company in Frankfurt for me as I was concerned that the taxi company would not speak English. I was assured that they could do this. However, upon check out the clerk said she wouldn't do that because they only had a relationship with a Darmstadt taxi company to transport

10/10 Excellent

Florence, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice town centre hotel
Very clean , rooms nice and warm and served a good breakfast.
Response from Brigitte Stockmann on Dec 14, 2016
Dear Florence, thank you very much for rating us and for commenting on your stay. It is great to see you were very satisfied. Brigitte Stockmann, Front desk

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To connect to the WiFi was not very userfriendly.
Response from General Manager on Nov 25, 2016
Dear guest, thank you very much for rating us and for commenting on your stay. Concerning to your internet reclaim."Did you not get a signal at all?", "Did the connection interrupt", "Did the signal strenght vary?" Was the speed of the connection insufficient" ... If we do not know what the problem is we can not solve the problem! We hope we can welcome you again in our hotel. Best regards Brigitte Stockmann

10/10 Excellent

Tarek, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Response from Brigitte Stockmann on Nov 16, 2016
Dear Tarek, thank you very much for rating us and for commenting on your stay. It is great to see you were very satisfied. We hope you are staying again with us soon. Best regards Brigitte Stockmann, Front desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location downtown. Access to foot for food, shopping etc.
Response from Brigitte Stockmann on Sep 20, 2016
Dear guest, thank you very much for rating us and for commenting on your stay. It is great to see you were satisfied.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Best Western Plus - Darmstadt, Germany
A great location in a walkable city with plenty of shopping, restaurants and sights. Hotel was close to transportation. The room was clean, comfortable and laid out very efficiently (and the shower was excellent). The hotel had a fantastic continental breakfast, which was complementary, but the best thing about this hotel was its staff. Since we arrived well before our check-in time we did not expect to be able to check in, but had planned to ask the hotel to stow our luggage until our room was ready. To our surprise, we were upgraded to a better room than we booked to enable us to check-in at the early hour. Any housekeeping requests were turned around very quickly. The front desk staff and the manager truly went above and beyond to assist us with transportation, sight-seeing and general information about the area. Our trip was made better because of knowledgeable and kind people - I rate this hotel a 10!
Response from Brigitte Stockmann on Aug 18, 2016
Dear guest, thank you very much for rating us and for commenting on your stay. It is great to see you were very satisfied. We hope to welcome you again in our hotel.