Installations sportives

Sonesta ES Suites Huntington Beach Fountain Valley – Avis

3 out of 5
Sonesta ES Suites Huntington Beach Fountain Valley
9930 Slater Ave, Fountain Valley, CA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 471 avis sur 922." "
Note de 8 – Bien, d’après 255 avis sur 922." "
Note de 6 – Acceptable, d’après 98 avis sur 922." "
Note de 4 – Médiocre, d’après 57 avis sur 922." "
Note de 2 – Terrible, d’après 41 avis sur 922." "

8,4/10

Propreté

8,6/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Frédéric

Séjour de 4 nuits en mai 2023
Hotel Management a répondu le 20 juin 2023
Thank you for your feed back!

8/10 – Bien

KARIM

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en mars 2018

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
très bon séjour
nous avons pris une suite, hyper bien pour une grande famille, une cuisine bien équipé, hôtel bien situé
Spencer a répondu le 11 juill. 2015
Thank you for taking the time to review our hotel. At Residence Inn Huntington Beach we strive for perfection and it sounds like we fell short during your stay. Thank you for your feedback and the appropriate departments will be notified.

8/10 – Bien

Sherry

Points forts : Propreté, état et installations de l’hébergement
Very conveniently located
Séjour de 3 nuits en mai 2024

4/10 – Médiocre

Queenie

Voyage en famille
Points faibles : Propreté
Tried to charge for everything. Early or late check out/self parking. Old carpets and amenities. Staff wasn't attentive upon check in. Asked if there was a room available early and young lady said for a fee. I asked when should I return for regular check in. She said in about 2 hours. When I returned she asked again if I wanted to check in again. She wasn't welcoming at all.
Séjour de 3 nuits en mai 2024
Customer Service a répondu le 26 mai 2024
Queenie, thank you for your feedback. It is essential to us, and we're sorry to hear that certain aspects of your stay did not meet your expectations. We strive to ensure all guests feel welcomed and maintain high standards for our accommodations and services. Your comments will be communicated to our team to better serve future guests.

10/10 – Excellent

Paul

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice clean property in a location that was excellent for getting around to all areas Los angeles. 2 bedroom suite was large, functional and clean, complimentary breakfast was above average for sure.
Séjour de 4 nuits en mai 2024
Customer Service a répondu le 22 mai 2024
Paul, thank you for your wonderful review! The team at Sonesta ES Suites Huntington Beach Fountain Valley is thrilled to hear that you found the property well-maintained and conveniently located. We're pleased that you enjoyed the spacious 2-bedroom suite and the complimentary breakfast. We're looking forward to welcoming you back!

10/10 – Excellent

Miguel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024
Customer Service a répondu le 20 mai 2024
Miguel, thank you for your great rating! The team at Sonesta ES Suites Huntington Beach Fountain Valley is delighted you had an exceptional stay. We're looking forward to welcoming you back.

10/10 – Excellent

Melanie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location right off the I405. Anything we asked for was provided to us. Ground floor, extra towels, extra linens... Great staff. Grounds were nice with the exception of the dog owners that refused to clean up after their animals. Beautiful flowers littered the property. Great hot breakfast every morning. No complaints at all.
Séjour de 7 nuits en mai 2024
Customer Service a répondu le 15 mai 2024
Melanie, thank you for the wonderful feedback! The team members at Sonesta ES Suites Huntington Beach Fountain Valley are thrilled to hear you enjoyed the location and amenities. We're glad you appreciated the beautiful flowers and the hot breakfast. We hope to welcome you back again soon!

10/10 – Excellent

Michelle, Calgary

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mai 2024
Customer Service a répondu le 16 mai 2024
Michelle, thank you for your wonderful rating of Sonesta ES Suites Huntington Beach Fountain Valley! We're delighted to know you had a great experience. Our team looks forward to welcoming you back soon!

4/10 – Médiocre

Margaret

Voyage avec des animaux de compagnie
Points faibles : Service et personnel, état et installations de l’hébergement
Property was aging and far from everything. It is in an isolated location so no restaurants or stores nearby.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 14 mai 2024
Margaret, we regret that our location didn't meet your expectations. Ensuring convenient access to amenities is a major concern, and we're continually striving to improve our guests' experience. While our property has been around for a while, we take pride in maintaining its charm. Your feedback will certainly be instrumental in our continuous efforts for improvement.

10/10 – Excellent

Jose R

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved it.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 9 mai 2024
Jose, thank you for sharing your succinct and positive thoughts! We're thrilled to know you loved your stay at Sonesta ES Suites Huntington Beach Fountain Valley. Your satisfaction means a lot to us, and our team is eager to provide the same great experience on your next visit.

10/10 – Excellent

Cecilia

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great atmosphere! Family friendly and clean!
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 9 mai 2024
Cecilia, thank you for your wonderful comments on your stay at Sonesta ES Suites Huntington Beach Fountain Valley. It's fantastic to hear you enjoyed the ambiance of the hotel and found it spotless and suitable for your family. We take great pride in creating an inviting setting for all our guests and we're delighted you had a splendid experience. Can't wait to welcome you and your family back soon!

10/10 – Excellent

Kelly

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed the hot tub. The room was clean, spacious and we liked having a full kitchen. Thank you!
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 7 mai 2024
Kelly, it warms our hearts to know you cherished your stay at Sonesta ES Suites Huntington Beach Fountain Valley. We're thrilled you found our room to be immaculate and spacious, and enjoyed the benefit of a complete kitchen. Nothing brings us more joy than knowing our guests are able to unwind in our hot tub. Thank you for sharing your experience, we eagerly anticipate your return visit.

6/10 – Acceptable

Andrea

Points forts : Service et personnel
The suite was a good size and was comfortable for the three nights we were there. Our room was very close to the freeway, so it was very noisy, and we were not able to sleep the first night. I spilled some water on the kitchen floor and when I wiped it up the floor was very dirty. They do hold a $250 deposit, so we had to make sure that if we noticed any flaws or minor damage in the room to report it to them. We did notice burn marks on the carpeting in the bathroom sink area and we had problems with the hair dryer not working in the bathroom socket.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 5 mai 2024
Andrea, it's good to hear that you found the suite size satisfactory and comfortable for your stay. We regret that elements of your visit were less than perfect, especially regarding the noises from the nearby freeway and the cleanliness of the kitchen floor. We value your feedback and will look into these to improve upon. Please know that any deposit is simply a standard procedure, and guests are never held responsible for pre-existing room conditions.In regards to the hair dryer, we appreciate you bringing this to our attention. Rest assured, any functional issues with amenities are dealt with promptly by our dedicated team members. We look forward to improving your experience on your next stay.

10/10 – Excellent

Darian

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 20 mai 2024
Darian, thank you for your excellent rating! Everyone at Sonesta ES Suites Huntington Beach Fountain Valley is thrilled to see you had a great experience. We're looking forward to welcoming you back!

10/10 – Excellent

K

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely staff and clean rooms, it was a very nice stay while in town on business.
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 29 avr. 2024
K, we're thrilled to hear your experience at Sonesta ES Suites Huntington Beach Fountain Valley met your expectations, particularly in regards to our dedicated team members and cleanliness standards. It's wonderful to know we could make your business trip more comfortable. We look forward to welcoming you back on your next visit.

10/10 – Excellent

Lorena

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great, spacious and very comfortable.
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 28 avr. 2024
Lorena, we're thrilled to know you enjoyed your time at Sonesta ES Suites Huntington Beach Fountain Valley. It's fantastic to hear you found the space to your liking and felt at ease during your stay. We look forward to welcoming you back for another pleasant and relaxed visit.

10/10 – Excellent

DANIELLE, APPLE VALLEY

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was really nice & clean. I loved everything about it. The only thing that freaked me out a bit was my bf dropped a game piece on the floor and picked it up and there was a long black hair on it. Me or him do not have long black or even dark hair. I am a blonde and he has a short fade.Other than that i loved the central a/c. The room was so comfy and cool.I would come back again.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 28 avr. 2024
Danielle, we're thrilled to hear that you found Sonesta ES Suites Huntington Beach Fountain Valley to be a comfortable and clean place for your stay. We regret any discomfort caused by the unexpected finding and assure you, our housekeeping team aims to maintain immaculate conditions. Your praise for our comfortable rooms and central A/C is much appreciated, and we're enthusiastic to hear that you would visit us again. Thank you for your review.

8/10 – Bien

Jeremy Ernest

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté
Good place for the price. Liked that we got two masters and a living room couch that pulled out. Worked well for family of four with two teens. Place felt a combination of mildy dated and mildly dirty. Just felt it needed a deeper clean.
Séjour de 6 nuits en mars 2024
Customer Service a répondu le 26 avr. 2024
Jeremy Ernest, it's wonderful to read that you found the Sonesta ES Suites Huntington Beach Fountain Valley to offer a good value, and that the suite configuration was a good fit for your family. We appreciate your feedback regarding the overall cleanliness and appearance. Rest assured, we constantly work on maintaining our suites and will take your comments into consideration. We hope to see you again on your next family vacation!

6/10 – Acceptable

Mary, Georgetown

Voyage en famille
Points forts : Propreté
Property had easy parking and good breakfast. Sofa bed was terrible - mattress was very thin with springs ready to pop out. We could feel the springs in the King bed too. No wash cloths and minimal silverware.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 27 avr. 2024
Mary, we are glad to hear that you found our parking convenient and our breakfast enjoyable. We regret to know, however, that both the sofa bed and king bed did not meet your comfort expectations. Making sure our guests get a good night's sleep is highly important to us. This also applies to your comment about the availability of washcloths and silverware in your room. We emphasize that we are always here to assist with any in-room requests. We do hope for an opportunity to improve your overall experience should you choose to stay with us again.

10/10 – Excellent

Robert

Voyage d’affaires
Points forts : Commodités
Nice basic suite Large room comfortable bed Large deal work area Plenty of power outlets Good breakfast Nice staff
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 22 avr. 2024
Robert, it's pleasing to hear you enjoyed your comfortable stay at Sonesta ES Suites Huntington Beach Fountain Valley. We pride ourselves on spacious rooms and a productive workspace with many power outlets for our guests. We're also thrilled you enjoyed our breakfast and found our team members to be pleasant. We look forward to welcoming you back in the future.

8/10 – Bien

Grace

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient. Room is clean & large with full kitchen. Nice pool. Coffee and tea selection plentiful.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 22 avr. 2024
Grace, it's wonderful to hear that you found the Sonesta ES Suites Huntington Beach Fountain Valley to be conveniently located, with tidy and spacious accommodations. We're so glad you enjoyed our pool, as well as our range of coffee and tea. We hope you consider us for your future travels.

10/10 – Excellent

Kristel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A wonderful stay for my family and pets.
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 22 avr. 2024
Kristel, it's heartening to know that you and your family, including your pets, had a great time at Sonesta ES Suites Huntington Beach Fountain Valley. We look forward to welcoming you back for another lovely stay in the future.

2/10 – Terrible

Crystal

Points faibles : Propreté, état et installations de l’hébergement
Property outside
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 19 avr. 2024
Crystal, although it's quite unfortunate to hear that your stay was less than satisfactory, we're appreciative that you've taken the time to share your input. Your feedback is invaluable in our ongoing efforts to elevate the guest experience, and your comments have certainly given us a clear direction to focus our improvements on. We sincerely hope you'll afford us an opportunity to make it up to you, by offering a more comfortable stay, in the future.

10/10 – Excellent

Nancy

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 8 mai 2024
Nancy, thank you for choosing Sonesta ES Suites Huntington Beach Fountain Valley and for taking the time to rate us. It's wonderful to know that our team was able to deliver the level of service that made your stay enjoyable. Your positive feedback truly serves as motivation for our colleagues. We'd love to welcome you back on your future visits to the area!

10/10 – Excellent

clarisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 17 avr. 2024
Clarisa, it's thrilling to know your stay at Sonesta ES Suites Huntington Beach Fountain Valley was a rewarding one. We appreciate your excellent rating and hope to see you again soon for another unforgettable experience.

8/10 – Bien

Tonya

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel staff was excellent, our room was clean, just wished our neighbors upstairs wouldn't have been running laps bk and fourth and up and down the stairs being very loud yelling at midnight
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 16 avr. 2024
Tonya, thank you for sharing your experience at Sonesta ES Suites Huntington Beach Fountain Valley. It's terrific to hear that you found our team members to be excellent and appreciated the cleanliness of your room. We regret any noise disturbances you experienced. We take your comfort seriously and will look into ways of preventing such issues in the future. We hope to welcome you back soon for an entirely serene stay.

10/10 – Excellent

Thanh, Pensacola

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
I like it
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 15 avr. 2024
Thanh, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites Huntington Beach Fountain Valley. We greatly appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 – Excellent

Joshua

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing stay more like a single studio apartment with a full kitchen they even had cook ware and dishes and silverware! Staff was fantastic and nice!! And a real fireplace!! We will stay there again
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 11 avr. 2024
Joshua, it sounds like you had a terrific stay at Sonesta ES Suites Huntington Beach Fountain Valley! We're thrilled you found our accommodations akin to a cozy studio apartment and appreciated the full kitchen. How wonderful you enjoyed our thoughtful touches like the cookware and the joy of a real fireplace! We're also glad to hear our team members left a positive impression on you. Looking forward to welcoming you back in the future!

6/10 – Acceptable

Alexiz

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Found a roach and fleas in our room. There was an ekg lead sticker taped to the night stand. Property is run down
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 10 avr. 2024
Alexiz, we're sorry to hear about the concerns you had during your stay. It's alarming to note your encounter with unwanted species and we understand how that could be disconcerting. Our team strives to ensure rooms are thoroughly cleaned and maintained. Your issue with room cleanliness doesn't meet the high standards we set for ourselves. On the note of property condition, we strive to offer comfortable accommodations even in our older location. We appreciate your feedback and will review this internally to facilitate improvements where necessary.

10/10 – Excellent

Allison

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 11 avr. 2024
Allison, thank you for your outstanding rating of Sonesta ES Suites Huntington Beach Fountain Valley! We're thrilled that you had a five-star experience and hope to have the pleasure of welcoming you back again soon.

10/10 – Excellent

Mathew

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 23 avr. 2024
Mathew, we're thrilled to learn you had a seamless stay at the Sonesta ES Suites Huntington Beach Fountain Valley. We trust our offerings met your needs and we can't wait to welcome you back for an encore experience. Safe travels until then!

10/10 – Excellent

Jose

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Whole family enjoyed the stay, we definitely will be returning! Only negative is we were given a suite next to the highway a bit noisy. Other than that everything was great.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 27 mars 2024
Jose, it's wonderful to learn that your family thoroughly enjoyed their time at Sonesta ES Suites Huntington Beach Fountain Valley. We're honored you chose us for your stay and are excited to welcome you back in the future. We regret any inconvenience you experienced due to noise and will certainly aim to offer a more peaceful suite during your next visit. We're glad to hear everything else met your expectations and appreciate your feedback.

8/10 – Bien

thuy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property just right off the highway so it's really convenient! We got the two bedrooms and although the website didn't state that, each bedroom has its own bathroom. That was a wonderful surprise, breakfast has a variety of hot and cold items. Our two kids love the pancake machine! Will definitely stay again when we're back to LA. Thank you!
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 26 mars 2024
Thuy, it's so heartening to read about your experience at Sonesta ES Suites Huntington Beach Fountain Valley. We are pleased you found our location convenient and enjoyed the unexpected layout of our two-bedroom suite. It's also great to hear that your kids loved the pancake machine and that our breakfast offered a good mix of hot and cold options. We thoroughly await your next visit when you return to LA. Thank you for your lovely feedback!

10/10 – Excellent

Bruce

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 26 mars 2024
Bruce, thank you for your perfect rating of Sonesta ES Suites Huntington Beach Fountain Valley on Expedia. We're thrilled you had an excellent experience with us and look forward to your next visit.

8/10 – Bien

Kimberly

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, commodités et état et installations de l’hébergement.
The front desk (Brittney, Robert, Rodrigo) and maintenance staff were wonderful. The manager and accounting staff were not helpful at all when I had a problem with my rental terms. The property and the rooms were nice.
Séjour de 7 nuits en mars 2024
Customer Service a répondu le 26 mars 2024
Kimberly, it's great to hear that you found our colleagues at the front desk and maintenance department to be wonderful at the Sonesta ES Suites Huntington Beach Fountain Valley. We're glad you appreciated the property and rooms. Concerning the issue with your rental terms, we understand that it can be frustrating. We want to assure you that we have a continuous focus on improving all aspects of our service. We're looking forward to welcoming you back.

10/10 – Excellent

Mariel, Little Elm

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Clean big room located in a very convenient location. Friendly staff, nice breakfast included.
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 26 mars 2024
Mariel, it's wonderful to learn that you enjoyed your stay at the Sonesta ES Suites Huntington Beach Fountain Valley. We're pleased our spacious rooms, prime location, warm team members, and complimentary breakfast met your expectations. Thank you for choosing us and we look forward to serving you again on your next visit.

10/10 – Excellent

Chau

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 26 mars 2024
Chau, thank you so much for your rating of Sonesta ES Suites Huntington Beach Fountain Valley! We're thrilled that your stay with us met your expectations. We strive to provide an enjoyable and comfortable experience for all our valued guests and it sounds like we delivered. We look forward to having you back for another fantastic stay in the future.

2/10 – Terrible

aziz

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
There is no elevators
Séjour de 6 nuits en février 2024
Hotel Management a répondu le 16 avr. 2024
Thank you for your feed back it should have been listed on the website. We aplogize for any inconvenience

10/10 – Excellent

Nina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very nice, breakfast was good, room was quiet even though windows faced the highway, excellent beds. Great location and room for a family.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 8 mars 2024
Thank you for your feed back we hope to see you soon!

8/10 – Bien

David

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was fine.
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 8 mars 2024
Thank you for your feed back we hope to see you soon!

10/10 – Excellent

Long

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 8 mars 2024
Thank you for your feed back we hope to see you soon!

8/10 – Bien

Monica

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en février 2024
Hotel Management a répondu le 8 mars 2024
Thank you for your feed back we hope to see you soon!

6/10 – Acceptable

Dexster

Points forts : Propreté, service et personnel
Friendly staff. Easy check in. A lot of amenities within the facility. The rooms are dark and dingy; definitely needs to update. Television is a little small.
Séjour de 3 nuits en février 2024
Hotel Management a répondu le 16 avr. 2024
Thank you for your feed back we hope to see you soon!

10/10 – Excellent

Kurt

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the full sized kitchen.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 8 mars 2024
Thank you for your feed back we hope to see you soon!

6/10 – Acceptable

Shane

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
The outside of the property was very nice, enjoyed the fire pit, and basketball court very much. It was nice to have laundry available. The rest was just very average. Nothing blew me away, it’s pretty loud from the highway being right there but, that wouldn’t prevent me from staying there. The wifi, however is terrible.
Séjour de 10 nuits en février 2024
Hotel Management a répondu le 16 avr. 2024
Thank you for your feed back we hope to see you soon!

10/10 – Excellent

Karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 16 avr. 2024
Thank you for your feed back we hope to see you soon!

10/10 – Excellent

Stephanie

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Felt like a small apartment with the kitchenette, large widows, work desk and sofa. Close to major freeways and lots of restaurants. My cat liked it too!
Séjour de 18 nuits en février 2024
Hotel Management a répondu le 16 avr. 2024
Thank you for your feed back we hope to see you soon!

6/10 – Acceptable

Brittney

Voyage en famille
Budget
The location of the hotel and the layout of the room was just what our family needed for our trip to Disneyland. However, when we checked into the room, we discovered it had a terrible smell (pet room probably?) and was not properly cleaned - there was multiple hairs all over the bathtub, dirt on the floors, food crumbs on the kitchen counter and we found someone else’s leftover clothes in the closet. The sofa pullout is labelled as a “Double Bed Pullout” - I would implore you to not count this as a usable bed. It was actually smaller than a twin mattress and so dreadfully uncomfortable that whichever poor sap was assigned to it each evening could barely walk the next day. No exaggeration. My final disappointment was to discover upon check in that they do not provide housekeeping services unless you stay for 8 days or more. I’ve never heard of such a thing, even with hospitality taking a nose dive since Covid this seemed a bit extreme. Front desk staff was nice, and the kids enjoyed the pool. Breakfast was nice to have included and was a good assortment, but their times didn’t align with the info initially provided to us, causing us to miss it one day and left us with some grumpy kids. If you’re looking for budget and don’t mind rolling the dice on cleanliness, this is a fine place to stay.
Séjour de 6 nuits en février 2024
Hotel Management a répondu le 16 avr. 2024
Thank you for your feed back we will make sure to address this with our staff and make sure we do a better job moving forward. We aplogize that we were below your expectations and we will continue to get better.

2/10 – Terrible

Joanna, Rosamond

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The facility is right off the freeway. Really noisy. As soon as we walked into the room, it smelled like dog urine. We had to go buy Clorox wipes and Febreze. Do not stay there if you plan to visit Disney. Off the way. Very old school looking not modern.
Séjour de 3 nuits en février 2024
Hotel Management a répondu le 16 avr. 2024
Thank you for your feed back