Avenida Historiador Raimundo Girao 800, Fortaleza, CE
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Holiday Inn Fortaleza on Apr 12, 2024
Dear Carolee,Thank you for taking a moment to evaluate us. Your opinion is of great value to us. We are happy to know that you had a pleasant stay, and we would like to express our gratitude for your preference. We hope to see you again soon to provide you with an even more satisfying experience.Sincerely,
Response from Holiday Inn Fortaleza on Apr 3, 2024
Dear Mr. Jose,Thank you for your kind words and feedback regarding our front desk staff and team members. We are delighted to hear that you found them to be very helpful during your stay.At Holiday Inn Fortaleza, we strive to provide exceptional service to all our guests, and it's wonderful to know that our team members made a positive impression on you.We look forward to welcoming you back on your next visit to the city. Please don't hesitate to reach out if there's anything we can assist you with in the future.Best regards,
6/10 Okay
Todd
Travelled with partner
Nov 27, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great view, clean, excellent service, didn't like no hot water ask 4 times to fix, still no water, bathroom sink fell n onto n my foot out of counter on foot
Todd
Stayed 5 nights in Nov 2023
Response from Holiday Inn Fortaleza on Nov 28, 2023
Dear Mr. Todd,We sincerely apologize for the unfortunate incident that occurred during your recent stay at our hotel. Your safety and well-being are our top priorities, and we deeply regret any inconvenience caused by the accident with the sink.Please be assured that this incident is isolated and does not align with the high standards we uphold at our establishment. We are grateful that you did not sustain any serious injuries and appreciate your understanding as we took immediate action by calling for medical assistance and relocating you to another room.If there is anything more we can do to assist you or if you require further support, please don't hesitate to reach out to us. We are at your disposal to ensure your satisfaction.Once again, we apologize for any distress caused during your stay. We hope that you will consider giving us another opportunity to serve you in the future. Sicerely,
Response from Holiday Inn Fortaleza on May 15, 2023
Dear Mr. Gavin,Your satisfaction is our main goal! We are very happy that you liked our hotel. Thanks for the feedback!We look forward to welcoming you again soon.Yours sincerely,
O hotel precisa de uma boa atualização. staff super educado. No quarto, muitos sinais do tempo. Janela do banheiro que n˜o fecha, maçaneta do banheiro quebrada, porta do quarto que emperrava... para poucos dias, eu sobrevivi. fui à trabalho então usei somente para dormir. café da manha bem mediano. não voltarei.
Mabel
Stayed 2 nights in Feb 2023
Response from Holiday Inn Fortaleza on Feb 7, 2023
Prezada Sra. MabelAgradecemos por trazer seus comentários ao nosso conhecimento e ajudar na escolha daqueles que buscam um hotel em Fortaleza.O Holiday Inn Fortaleza tem como objetivo principal oferecer uma excelente experiência aos seus clientes, e seus comentários são muito importantes para nós.Informamos que sua observação foi encaminhada ao setor responsável, para que possam verificar. Desculpe-nos por qualquer inconveniente causado. Mais uma vez agradecemos e esperamos poder atendê-lo em uma próxima oportunidade!Atenciosamente,
8/10 Good
Antonia
Travelled with partner
Feb 4, 2023
Liked: Staff & service
Good location. Old building and breakfast area in construction. The breakfast serving in a small area and coffee machine out service.
Antonia
Stayed 1 night in Feb 2023
Response from Holiday Inn Fortaleza on Feb 7, 2023
Dear guest Antonia,First of all, thank you for taking the time to bring your opinion to our attention! Your comments are very important to us, because through them, we have the opportunity to locate and correct failures that, perhaps, escape our quality control. We are sorry for any inconvenience caused.Kind regards,
It was an extremely beautiful area! Clean facility and amazing staff. Loved that they helped to direct us to a place to exchange money and shopping! They had several people who spoke English that could help with directions.
Went to the pool but because of the sun being shielded by the building it was not an interest! Would be awesome it is was on the roof and you had the beautiful view of the city!!
Trina
Stayed 1 night in Nov 2022
Response from Holiday Inn Fortaleza on Jan 2, 2023
Dear Guest Trina! Thank you very much for your comments , we appreciate the time spent in posting your opinion about the Holiday Inn Fortaleza.We were very happy that our services were helpfull, we hope to serve you again soon. Sincerely,
Beautiful view and location was gorgeous. It was a safe area and you could enjoy yourself as a traveler form the USA! They had people who speak English at the front desk and courtesy parking!
Trina
Stayed 1 night in Nov 2022
Response from Holiday Inn Fortaleza on Jan 2, 2023
Dear Guest Trina! Thank you very much for your time writting about Holiday Inn Fortaleza. We are very glad that our installatons and service have reached your needs. We hope we can serve you again at your next trip to Fortaleza.Best Regards,
8/10 Good
Mauricio
Sep 22, 2022
Mauricio
Stayed 8 nights in Sep 2022
Response from Holiday Inn Fortaleza on Sep 23, 2022
Prezado Sr. Mauricio,Agradecemos por sua avaliação. Seu feedback é extremamente importante para nós!Cordialmente,
10/10 Excellent
Zhihong
Aug 8, 2022
Zhihong
Stayed 1 night in Aug 2022
Response from Holiday Inn Fortaleza on Aug 23, 2022
Prezado hóspede Zhihong,Agradecemos por sua avaliação. Seu feedback é extremamente importante para nós!Cordialmente,
The staff were excellent, and very attentive. The entire hotel was great and it is overall a great experience!
Kenneth
Stayed 1 night in Jul 2022
Response from Holiday Inn Fortaleza on Sep 23, 2022
Prezado Sr. Kenneth! Ficamos muito felizes que sua hospedagem tenha sido ótima! Nosso principal objetivo é promover um serviço de qualidade para os nossos hóspedes, e comentários como este nos deixam com a sensação de dever cumprido! Agradecemos por escolher o Holiday Inn Fortaleza, esperamos poder atendê-lo em breve novamente. Estamos sempre à disposição,
Response from Holiday Inn Fortaleza on Jun 27, 2022
Prezado Sr. Mauro!
Ficamos muito felizes que sua hospedagem tenha sido ótima!
Nosso principal objetivo é promover um serviço de qualidade para os nossos hóspedes, e avaliações como esta nos deixam com a sensação de dever cumprido!
Agradecemos por escolher o Holiday Inn Fortaleza, esperamos poder atendê-lo em breve novamente.
Estamos sempre à disposição,
hotel is somewhat dated, but clean and very friendly and helpful staff. Great for the price.
Marina
Stayed 2 nights in May 2022
Response from Holiday Inn Fortaleza on Jun 20, 2022
Prezada sra. Marina,
Agradecemos por compartilhar suas experiências no Holiday Inn Fortaleza!
Ficamos muito felizes em saber a limpeza do nosso hotel e nossa equipe fizeram a diferença durante sua estada conosco.
Esperamos recebê-la novamente em breve.
Atenciosamente,
Comfortable, if outdated deco, room with amazing views over the ocean. Friendly staff and excellent wifi. Walls are paper thin though. Also the breakfast restaurant has table too far apart for social distancing. This reduced seating capacity causes chaotic lines outside with people piling up, thus defeating the purpose of social distancing in the first place. Finally, the breakfast room is very dirty.
Gustavo
Stayed 4 nights in Jan 2022
Response from Holiday Inn Fortaleza on Jan 26, 2022
Dear guest Gustavo,
First, we thank you for taking the time to bring your comments to our attention.
We are very happy to know that you liked our hotel.
We will forward your comments to those responsible for the restaurant so that they can improve the points mentioned.
Regards,
Response from Holiday Inn Fortaleza on Jan 19, 2022
Prezado hóspede
,
Agradecemos por sua avaliação. Seu feedback é extremamente importante para nós!
Cordialmente,
6/10 Okay
Brett
Business traveller
Nov 2, 2021
Liked: Staff & service
Disliked: Room comfort
No hot water
Good location, friendly staff and a good restaurant. The king rooms with balconies are large. Our group had 4 of these rooms. Unfortunately no one had hot water in their showers in any of our rooms for the entire stay.
Brett
Stayed 6 nights in Oct 2021
Response from Holiday Inn Fortaleza on Nov 12, 2021
Dear Mr. Brett,
We apologize for the inconvenience. Admittedly, these instances can negatively impact our hotel guests and we are particularly sorry to learn it inconvenienced your friends during your last visit.
We are truly sorry you were not able to enjoy the hot water with your friends and hope to be able to make it up to you in the near future.
Thank you for staying with us.
Best Regards,
Location of the property is within walking distances to restaurants and supermarkets. The walk way in front of the hotel gets alive in the afternoons and evenings with mostly locals. Safe environment around the hotel (Beach area and towards the Irasema-Mireles beach area). The area towards the downtown (right of the hotel facing it) it's does not feel as safe, specially at night.
Jose G.
Stayed 7 nights in Sep 2021
Response from Holiday Inn Fortaleza on Oct 14, 2021
Dear Guest Jose!
Thank you for sharing this review!
We're thrilled to hear you enjoyed your stay at Holiday Inn Fortaleza. It's our pleasure to accommodate you.
Best regards,
Ok place, breakfast and pool were good. Nice staff. Rooms needs renovation. Getting a little dated. The worse thing was the WiFi. It was soooooo SLOW. Room 1210. It took me a few minutes to post this review. I had to open my door and walk into the hallway to get reception. I kept having to login continuously. I would chose another hotel mainly due to the slow WiFi.
Thomas D.
Stayed 3 nights in Sep 2021
Response from Holiday Inn Fortaleza on Oct 14, 2021
Dear Mr. Thomas D,
We appreciate you taking the time to provide feedback during this challenging time.
Best Regards,
I enjoyed the room and the view internet was ok but told staff several times the water in the room was not warm and the issue was never fixed
Abner
Stayed 5 nights in Aug 2021
Response from Holiday Inn Fortaleza on Aug 30, 2021
Dear guest Abner,
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Fortaleza.
I would like to start by apologizing to you for the inconveniences you faced during your stay.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments.
Best regards
We enjoyed our stay at this hotel. Right across from the beach and was very walkable.
Dallas
Stayed 6 nights in Nov 2020
Response from Holiday Inn Fortaleza. on Dec 3, 2020
181 / 5000
Resultados de tradução
Dear guest,
we appreciate your feedback.
We are pleased to know that your stay has been so positive.
We look forward to welcoming you again soon.
Regards,
Response from Holiday Inn Fortaleza on Oct 21, 2020
Prezado Sr. Andrew,
Agradecemos por sua avaliação.
Ficamos muito felizes em saber que sua experiência no Holiday lnn Fortaleza foi tão positiva.
Esperamos recebê-lo novamente em breve.
Atenciosamente,
2/10 Terrible
Verified traveller
Aug 16, 2020
Verified traveller
Stayed 1 night in Aug 2020
Response from Holiday Inn Fortaleza on Oct 1, 2020
Prezado,
Agradecemos por sua avaliação. Seu feedback é extremamente importante para nós!
Cordialmente,
Checked into our room by Adson at the front desk. Very friendly and professional. Room 2012 is ocean view, 2 double beds and a sofa. It was perfect for our needs and the floor-ceiling windows gave great views!
The pool was very clean and had nice chairs, loungers and furniture. Sauna also in the pool area.
Bed was very comfortable with nice sheets and pillows. Bath towels were plush. Amenities are also nice. Kettle for coffee/tea-making was appreciated.
Breakfast was included in our rate and served just off the lobby in the Italian restaurant. Large selection. Can be REALLY busy in the morning, so be patient.
Location is convenient to beach, restaurants and market. Easy to take an Uber to Centro or to/from airport.
We enjoyed our stay at the Holiday Inn and would return!
Great location across from the beach and friendly staff. The mini bar was turned too cold so all of the beverages were frozen, in fact one of them exploded. The staff was quick to correct, clean up the fridge and replaced the beverages.
Bob
Stayed 4 nights in Jan 2020
6/10 Okay
Steve, Canada
Travelled with partner
Jan 8, 2020
Liked: Staff & service
Disliked: Cleanliness
Old worn room that was dirty. Sink faucets were broken, bathrooms need an overhaul.
Great condition building and staff.
Great breakfast and great and comfortable bed.
DGuimaraes
Stayed 8 nights in Nov 2019
Response from Holiday Inn Fortaleza on Nov 29, 2019
Dear guest DGuimaraes,
Thank you for sharing your opinion about our facilities and services. We know that the comments of our customers are very important in helping us to provide excellent service.
We hope we can serve you again at your next trip to Fortaleza.
Best Regards,
They have the friendliest staff. The location is perfect.
Verified traveller
Stayed 4 nights in Oct 2019
Response from Holiday Inn Fortaleza on Nov 29, 2019
Dear Guest!
Thank you very much for your comments, we appreciate the time spent in posting your opinion about the Holiday Inn Fortaleza.
We were very happy that our services were helpful, we hope to serve you again soon.
Sincerely,
Large very clean and comfortable room with an excellent sea view from the 11th floor. Quiet and very pleasant.
Howard
Stayed 1 night in Oct 2019
Response from Holiday Inn Fortaleza on Nov 29, 2019
Dear Mr. Howard!
Thank you very much for your time writing about Holiday Inn Fortaleza.
We are very glad that our installations and service have reached your needs.
We hope we can serve you again at your next trip to Fortaleza.
Best Regards,
Spacious room. Ambiance comparable to a high level hotel in North America. Conveniently located to the beach.
Verified traveller
Stayed 4 nights in Oct 2019
Response from Holiday Inn Fortaleza on Nov 29, 2019
Dear Guest!
Thank you very much for your time writing about Holiday Inn Fortaleza.
We are very glad that our installations and service have reached your needs.
We hope we can serve you again at your next trip to Fortaleza.
Best Regards,
Staff was accommodating but toliets clogged twice on 3 days. Floor was slimmy and dirty. This hotel either put us in their worst room or is serious need of a renovation. Maybe both
Verified traveller
Stayed 1 night in Oct 2019
Response from Holiday Inn Fortaleza on Nov 29, 2019
Dear Guest,
Thank you for sharing your opinion about our facilities and services. We know that the comments of our customers are very important in helping us to provide excellent service.
We would like to start by apologizing to you for the inconveniences you faced during your stay.
Your concerns have been forwarded to the management and ownership of this hotel for review.
Once again, we appreciate you taking the time to share your comments with us.
We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Fortaleza for your future travel needs.
Sincerely,
Response from Holiday Inn Fortaleza on Nov 29, 2019
Dear Guest,
The Holiday Inn Fortaleza's main objective is to provide an excellent experience to their customers.
Thank you for bringing your comments to our knowledge and help us, so we can improve our services.
Thank you again and we hope to serve you for the next opportunity!
Sincerely,
My air conditioning did not cool
Bed sheets were soiled
Commode dirty
One small bar of soap
No one spoke English
When you call front desk it’s a voicemail in Portuguese
Very expensive and bad for a one night stay
I want a refund
Luca
Stayed 1 night in Sep 2019
Response from Holiday Inn Fortaleza on Sep 16, 2019
Dear Mr. Luca,
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn FORTALEZA.
I would like to start by apologizing to you for the inconveniences you faced during your stay.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Sincerely,
Holiday Inn Fortaleza
This is the most reliable hotel in the Mucuripe/Beira Mar/Praia de Iracema zone. I particularly liked the breakfast buffet as it was very American friendly as they had my kids’ favorite scrambled eggs and bacon.
Verified traveller
Stayed 3 nights in Aug 2019
Response from Holiday Inn Fortaleza on Aug 26, 2019
Dear Guest,
The Holiday Inn Fortaleza's main objective is to provide an excellent experience to their customers and comments like your make us feel very proud!
Thank you for taking the time to review our property.
We hope to see you soon in a new opportunity.
Best Regards,
This property was an excellent choice to begin our trip in Brazil. We had a long flight delay prior to arriving and the hotel quality made it perfect for a good nights rest. Comfortable beds, large sized room, good shower. Breakfast was great and the surrounding area was very lively. Would recommend 10/10. @deviajelibre
Andre
Stayed 2 nights in Apr 2019
Response from Holiday Inn Fortaleza on Aug 12, 2019
Dear Mr. Andre!
Thank you very much for your comments, we appreciate the time spent in posting your opinion about the Holiday Inn Fortaleza.
We were very happy that our services were helpful, we hope to serve you again soon.
Sincerely,
Response from Holiday Inn Fortaleza on Aug 5, 2019
Prezada Sra. Adriana,
Agradecemos por compartilhar suas experiências no Holiday Inn Fortaleza!
Ficamos muito felizes com as sua avaliação!
Esperamos recebê-lo novamente em breve.
Atenciosamente,
Response from Holiday Inn Fortaleza on Jul 29, 2019
Prezado Peter,
Agradecemos por compartilhar suas experiências no Holiday Inn Fortaleza!
Ficamos muito felizes com sua avaliação!
Esperamos recebê-lo novamente em breve.
Atenciosamente,
WiFi does not work!!!!!! Really bad WiFi. Did not work for all 10 days that stay!!!
Carlos H
Stayed 10 nights in Jul 2019
Response from Holiday Inn Fortaleza on Jul 22, 2019
Dear Mr. Carlos,
The Holiday Inn Fortaleza's main objective is to provide an excellent experience to their customers.
We apologize for the bad internet conection experience you had during your visit to Fortaleza, please be sure that we are doing the best we can to improve our services.
Thank you for bringing your comments to our knowledge and help us, so we can improve our services.
Thank you again and we hope to serve you for the next opportunity!
Sincerely,
Friendly staff, great location, good restaurant. I think we will come back to Fortaleza again and the Holiday Inn is an easy choice.
Verified traveller
Stayed 3 nights in May 2019
Response from Holiday Inn Fortaleza on May 13, 2019
Dear Guest!
Thank you very much for your time writting about Holiday Inn Fortaleza. We are very glad that our installatons and service have reached your needs. We hope we can serve you again at your next trip to Fortaleza.
Best Regards,
Really good hotel in Fortaleza, very hard to beat it.
Verified traveller
Stayed 3 nights in Mar 2019
Response from Holiday Inn Fortaleza on May 6, 2019
Thank you for sharing your opinion about our facilities and services. We know that the comments of our customers are very important in helping us to provide excellent service.
We hope we can serve you again at your next trip to Fortaleza.