Exterior

Reviews of La Quinta Inn & Suites by Wyndham Dallas Love Field

3 out of 5
La Quinta Inn & Suites by Wyndham Dallas Love Field
8300 John W Carpenter Fwy, Dallas, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 599 out of 1198 reviews" "
Rating 8 - Good. 281 out of 1198 reviews" "
Rating 6 - Okay. 155 out of 1198 reviews" "
Rating 4 - Poor. 92 out of 1198 reviews" "
Rating 2 - Terrible. 71 out of 1198 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

William

Travelled with partner
Disliked: Property conditions & facilities
A SUV was stolen off the property during our stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional. I had gotten stranded at DFW the night before due to weather and had gotten no sleep at all. I was able to get a very reasonable rate on a very nice room. After having been at the airport for over 16 hours, attempted to sleep on a filthy floor with hundreds of other people in the same boat, I was exhausted. I arrived very early at the hotel to try and get an early check-in. Celine at the front desk very kindly told me to have some breakfast and that I was welcome to sit in the lobby afterwards until they could find the first cleaned room (they had also been full up with stranded travelers). At 10:30 AM, she was able to accommodate me with a room, where I passed out for a 4.5 hour nap. I can't tell you how much this meant to me. All of the front desk staff and the shuttle driver were exemplary employees, but Celine went way above and beyond. Thank you all so much.
Stayed 1 night in Apr 2024

10/10 Excellent

casie, San Marcos

Liked: Staff & service, property conditions & facilities
Sketch characters loitering about
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Casie, We are glad to hear that you enjoyed your stay at La Quinta Dallas Love Field. Our location is on the business side of the city and pedestrian traffic fluctuates throughout the year, only guests and personnel are allowed on the premises. We want our guest to feel safe and confident, we have taken extra measures by installing state-of-the-art security around and within our property, as well as deadbolts on the doors. Thank you for choosing La Quinta we are here to serve you for all your future hospitality needs.

4/10 Poor

Kristin, Parker

Disliked: Cleanliness, staff & service, property conditions & facilities
Hot tub was broken. Ice cold
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Kristin, Thank you for choosing La Quinta, we are glad you chose us for your hospitality needs. We apologize that the hot tub is currently under repair, we hope to have it up and running soon.

10/10 Excellent

Angelina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the hotel was very clean. The room was spacious and well equipped for handicap travelers. We will definitely stay here again. The only thing we wished was different, was that there were two workiing waffle makers. Only one was working.
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Angelina, We appreciate that you have taken the time to share about your stay at La Quinta Dallas. We are glad that you enjoyed your easy access room. The new waffle machine is on its way; we hope you will come try it out.

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!!! Very affordable, friendly staff, and hot breakfast! Love, love, love it!
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Elisha, Thank you taking the time to share about your experience at La Quinta Love field. we are delighted that you loved your stay. We look forward to seeing you again.

10/10 Excellent

Alonzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet no complaints
Stayed 4 nights in Apr 2024
Response from GM on Apr 15, 2024
Alonzo, Thanks for sharing about your recent stay. We are thankful for your business and hope to see you again at La Quinta Dallas Love field again.

10/10 Excellent

Suzan

Travelled with family, Travelled with group
Liked: Amenities
I was originally checked into a dirty room. The staff immediately corrected the problem. Afterwards, all was good.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Susan, Thank you for sharing about your great experience with our professional staff. They are always happy to help. We look forward to the opportunity to have you stay with us again.

6/10 Okay

Kasturi

Liked: Staff & service
Disliked: Property conditions & facilities
Cockroaches are there in the toilet
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Kasturi Thank you for taking the time to share about your short stay. We sorry to hear about your experience. Our property is covered by a professional contracted scheduled pest control service, we will ask them to inspect and retreat the area in question. Thank you for choosing La Quinta.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Craig, It's great to hear from you! We are happy to be your choice away from home. Our team was honored to have you and hope to have the opportunity to serve you again.

4/10 Poor

Ayman

Liked: Property conditions & facilities
Disliked: Cleanliness
Multiple calls were on a never ending hold while trying to the front desk prior to check in Stains on towels and under couch cushions One of the TVs in our room wouldn’t turn on and outlet we coming out of the wall Pull out sofa was uncomfortable Staff onsite was helpful at least
Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Ayman, Thank you for taking the time to share about your experience at our property. All of our rooms pass quality inspection before being placed in available. We are delighted to hear that our great staff was prompt in taking care of your needs and concerns. The damage you noted sounds more extensive than allowed by our standards. We will review the items you noted with the head of departments for any repairs or replacements needed.

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Toilet seat bolt was missing. Refrigerator had something spilled in the bottom. The pool looked like it hadn’t been cleaned in a week. And the hot tub was also broke down. I ended up getting my money back and went to stay at another hotel.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Scott, Thank you for stopping by. We are glad to hear that are professional staff addressed your concerns both professionally and immediately. We will make sure the room you noted is reviewed by maintenance for any repairs needed.

6/10 Okay

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Christine, Thank you for sharing about your stay. We are sorry to hear that you had a poor experience. We continue to work hard to provide excellent service to our guests.

10/10 Excellent

Jennifer, O Fallon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Staff were friendly. Location was convenient being right off the highway. Food establishments nearby.
Stayed 3 nights in Mar 2024
Response from GM on Apr 10, 2024
Jennifer, Thank you for sharing about your great stay. It was great having you. We hope to have you back.

8/10 Good

CRAIG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem with me checking in… Apparently a previous employee from a few hours before I got there gave my room to someone else, and my name was deleted as checked in in their computer system… the delay was about 15 minutes until the clerk figured out what the problem was and got me a room.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Craig, Thank you for sharing about your experience with our front desk. I am happy to hear that everything went smoothly, and our great professional staff was able to get you a room. We only check-in in person. There was a flaw in the system that your reservation information was unavailable. Thank you for choosing La Quinta we hope to have you back.

6/10 Okay

Kylee

Liked: Cleanliness, staff & service
Property smelt musty mixed with cigarettes. Other than that it was clean and staff was kind
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Kylee, Thank you for leaving a review about your stay. We appreciate your feedback.

10/10 Excellent

nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and very nice
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Nicole, Thank you for sharing about our great staff. It was a pleasure to serve you. We look forward to seeing you next time you're in the area.

4/10 Poor

David

Liked: Cleanliness, staff & service, amenities
Bathtub continuously running. Toilet not bolted down and large person could tip it over (unsafe). No one at front desk during morning checkout. Although Staff was friendly and helpful. The included breakfast and free parking is appreciated. Cable quality great. Clean comfortable room.
Stayed 1 night in Mar 2024
Response from GM on Apr 10, 2024
David, Thank you for leaving feedback about your stay. We are glad to hear that our professional staff was friendly and helpful. We are happy to provide breakfast, cable, clean rooms, and parking for our guests. Our front desk staff was working a solo shift and helping another guest at the time you checked out; we apologize that there was no attendant available. We will address the other issues you noted with maintenance management right away. Thank you for choosing La Quinta for your stay away from home. We hope to have the opportunity to improve your experience at our property.

8/10 Good

Shelly

Travelled with partner
It’s definitely an aged property and they use some heavy perfume smells to cover up which isn’t great for someone like me who’s scent sensitive, we also had issues with our a/c not cooling down, but I do think the pros outweigh the cons. The breakfast was diverse, the bedding was comfy, and the piece de resistance - the staff was incredible. Above and beyond doesn’t describe it. Every. Single. Staff member we spoke to was kind, helpful, and engaged. Top notch customer service!! The biggest, most impressive shoutout goes to Max at the front desk! We were leaving after check-out only to learn our car battery died. Max jumped us with his own car and made sure we knew where the closest battery shop was. That’s very obviously not in his job description but a perfect reflection of the staff overall. Despite my small complaints, I’d stay here again just for the staff!
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Shelly,Thank you for recommending our hotel. Our team is so grateful that you took the time to share about your great experience. We are so happy to hear that our team was extremely professional and helpful above and beyond. We will let them know about the great job they are doing. We do use commercial ozone treatments to breakdown molecules keeping the air fresh. I am sorry to hear that the smell was not pleasant. It would be an honor to have you stay with us at La Quinta Dallas Love Field again.

8/10 Good

Dennis

Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Dennis, Thank you for the review.

8/10 Good

Aliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 19, 2024
Aliza, Thank you for taking the time to rate your stay at La Quinta Dallas love field. We would love to have you stay with us again.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with the persons staying in the room above us, who were continually running and jumping, and making a lot of noise, and it made it almost impossible to sleep.
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
Ronald, Thank you for taking the time to share about your stay. Thank you for rating our service as excellence. We are sorry to hear about your noisy neighbors upstairs. Our staff is always prepared to help our guests in these circumstances when contacted directly. Thank you for choosing to stay at with us.

2/10 Terrible

Gloria

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know it’s not the staffs fault, but the upstairs neighbors were LOUD. I could hear them pounding on the roof all night long. Sleepless night for sure!!
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Gloria, We are very sorry to hear about your noisy neighbors. Our staff would be happy to help you. Thank you for choosing La Quinta.

6/10 Okay

Haile

Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Haile, Thank you for rating our service. I am sorry to hear that you did not have a great stay. We look forward to improving your experience.

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s staff was very kind and helpful
Stayed 3 nights in Mar 2024
Response from GM on Mar 11, 2024
Alejandra, Thank you for your taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us. Our staff are always willing to help. We hope you will choose La Quinta love field for your future bookings.

10/10 Excellent

Steven, Corsicana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Steven, Thank you for choosing to stay with us. We're glad that you had a great time. We look forward to offering you great service for all your future visits.

10/10 Excellent

Florine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, confortable beds.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Florine, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!"

10/10 Excellent

Aleksandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice! We enjoyed our stay very much!
Stayed 3 nights in Feb 2024
Response from GM on Feb 29, 2024
Aleksandra, Thank you for taking the time to write a review about your stay. The staff is very happy to hear that you highly enjoyed your stay. We look forward to having you back.

6/10 Okay

Khalilah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
Khalilah, Thank you for taking the time to share about your stay at our property. We work hard to provide our guests with a great experience, we are verry sorry to hear that we did not meet your expectations.

10/10 Excellent

Lexie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a very nice la quinta and the atmosphere was good. Only weird thing was our room had the word "LEAVE" written in a faded black on the wall above the TV, not the best encounter but we only stayed one night and weren't there for more than 12 hours so it was fine. Easy parking, easy check-in, dove soap brand, and clean beds.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Lexie, Thanks for sharing your rating with us and the community. We are happy that you enjoyed our clean beds, spacious parking, great check-in staff, and bran toiletries. We will look into the wall writing right away. It was our pleasure to have you stay with us we hope that you will choose us again for any future accommodations.

6/10 Okay

TARA

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Staff was great and the complimentary breakfast was just ok. The room did not feel sanitary and there was a STRONG smell of cologne or men’s aftershave in the room. You generally get less than you pay for these days so I can’t say I was surprised.
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
We appreciate hearing about guests' experience and how we can make their stay better. Thank you for taking the time to share yours with us. We are happy that the staff met your approval. Our staff continues to work hard to improve in all areas for a great guest experience.

6/10 Okay

Bryan

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
Bryan, Thank you for taking the time to let us know about your stay. We hope to have the chance to improve your rating of our property.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport.
Stayed 3 nights in Dec 2023
Response from GM on Feb 29, 2024
Dear Julie, Thank you for taking the time to review your stay with us. It was a pleasure to have you. We are glad that you enjoyed our convenient proximity to the airport. We hope you will include us in your plans next time you fly through Dallas.

10/10 Excellent

Samuel, Fayetteville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good property. Our room the couch was in need of deep cleaning or replacement. However everything else was perfect
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Samuel, We appreciate that you took the time to let us know about your experience. We are happy to hear that you enjoyed a perfect stay. I am so sorry to hear about the condition of the couch in your room. I will send this issue to our department head for inspection. Thank you for choosing our property, La Quinta Dallas Love Field, for your hospitality needs. We hope to have you stay with us again soon.

10/10 Excellent

Bruce, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were wonderful - cheerful and friendly. Kudos to all of them. Clean room, adequate breakfast, and fast check in and check out.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Bruce, Thank you for sharing about your great stay with us in Dallas. It was our pleasure to offer you great service from check in to check out. Our staff is happy to hear this glowing review about their hard work. We look forward to you staying with us again.

2/10 Terrible

Larry

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Larry, We are sorry to hear that we did not meet your expectations. Improving our guest's experience is important to us. We hope to have the opportunity to serve you again.

10/10 Excellent

Chelsea

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Chelsea, Thank you for taking the time to leave us a great review. Our team appreciates the gratitude for their hard work and dedication. We hope that you will choose to stay with us again.

6/10 Okay

Julie

Travelled with family
The maids talk to the dad outside of our door people were slamming their doors
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Julie, We are sorry to hear that the hotel was loud during your stay. Our professional staff would have been happy to assist you. Thank you for choosing La Quinta for your hospitality needs.

10/10 Excellent

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Shower in 104 was old and antiquated Very hard to use without some instructions. Water pressure minimal to take a shower. Not enough water pressure for Me wife to wash her hair. Staff was very accommodating.
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Patricia, Thank you for sharing about your stay. The staff were glad they were able to accommodate you. We are sorry to hear that you had problems with the water pressure, we will pass this on to our maintenance department to review. Thank you for choosing to stay with us at La Quinta Dallas Love field. We hope to have you back soon.

8/10 Good

Katie, Shelton

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Katie, We are happy to hear about your great stay. Thank you for taking the time to leave us a review. It would be a pleasure to have you stay with us again.

4/10 Poor

Dale

Disliked: Property conditions & facilities
Sketchy
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Dale, Thank you for taking the time to share about what you thought and felt at our property. We are located in the business district of Dallas just a short drive from a lot of great attractions. Our guests' security is very important to us. We have onsite 24-hour professional security installed, state of the art locks and deadbolts on all our doors. Thank you for choosing to stay at La Quinta, we hope to have you with us again soon.

6/10 Okay

Vicky

Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Vicky, Thank you for taking the time to share about your stay. It was a pleasure to have you. We are disappointed that we you were unable to give us a higher rating. We would love to have you back for a chance to improve your experience.

4/10 Poor

Joanna, Chandler

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is despondent and not helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Liked: Amenities, property conditions & facilities
Friendly personnel
Stayed 2 nights in Jan 2024
Response from GM on Feb 6, 2024
Martin, Thank you for taking the time to rate your stay with 5 stars. We are glad that you had a great stay. We hope to have you back soon for another outstanding stay.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GM on Feb 6, 2024
Anthony, Thanks for your exceptional review. We are thrilled to hear that you enjoyed your stay. We are looking forward to the opportunity to serve you in your future visits.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly service, close to the airport.
Stayed 1 night in Jan 2024
Response from GM on Feb 5, 2024
Carlos, Thank you for choosing our property for your accommodation needs. It was a pleasure to have you. We are happy to offer you friendly service with easy airport access.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Jessica, We are delighted to hear about your great stay. Thank you for sharing about your experience at La Quinta, Dallas Love field. We look forward to serving you for any future accommodations.

2/10 Terrible

Jennifer

Stayed 1 night in Jan 2024
Response from GM on Mar 21, 2024
Jennifer, We appreciate the opportunity to hear about your short stay. We are very sorry that we were unable to meet your expectations. We look forward to the challenge of improving your experience with our property.

10/10 Excellent

ALOYSIUS KWANDO

Liked: Cleanliness, staff & service, property conditions & facilities
It is a wonderful place to be
Stayed 1 night in Jan 2024
Response from GM on Feb 5, 2024
Aloysius, Thank you for choosing La Quinta, we are happy to hear that you enjoyed our wonderful property. We look forward to serving you for future accommodation needs.

10/10 Excellent

HAONAN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big Hotel Rooms
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Haonan, Thank you for taking the time to leave a review about your stay. We are glad to hear that you pleased with your room size. We hope to have you stay with us again soon.