Desk, laptop workspace, blackout drapes, free WiFi

Reviews of Red Roof Inn Fort Worth West

2 out of 5
Red Roof Inn Fort Worth West
8500 West Freeway, Fort Worth, TX

Reviews

6.8
Rating 10 - Excellent. 12 out of 34 reviews" "
Rating 8 - Good. 7 out of 34 reviews" "
Rating 6 - Okay. 4 out of 34 reviews" "
Rating 4 - Poor. 4 out of 34 reviews" "
Rating 2 - Terrible. 7 out of 34 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place To Stay Definitely Convenient An The Staff Is Very Helpful And Friendly
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 11, 2024
Dear Raul,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FORT WORTH WEST. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that you were pleased with the convenience, the very helpful and friendly staff. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how well the service was would definitely come again!
Stayed 2 nights in Feb 2024
Response from Chirell RediResponse Specialist on Feb 26, 2024
Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fort Worth West. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good service. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff Very Friendly Always Enjoy Staying Here The Check-In Is Always Quick And Easy.
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 20, 2024
Dear Raul,Thank you for taking the time to write a review of your stay at the Red Roof Inn Fort Worth West. I am happy you were pleased with our friendly staff, who always make the check in process easy and quick. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were being rude
Response from Kerry-Lee RediResponse Specialist on Feb 12, 2024
Dear Chris, Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT WORTH WEST. I am sorry that your experience was less than ideal due to the poor service you indicated to have received. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to impart a better experience the next time you are in town.Very truly yours, Red Roof Management

6/10 Okay

Kareem

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 24, 2023
Hello Kareem,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay… room was clean, parking was close and it was quiet. I would stay again.
Stayed 4 nights in Sep 2023
Response from Sharma RediResponse Specialist on Oct 2, 2023
Dear Janis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WORTH WEST. I am thrilled to read your comments regarding you enjoyed your stay, you found your room to be clean, you were pleased with the parking area and all the other kind remarks highlighted resulting in a 5/5 score.Once more, thank you for your kind words. We hope to continue to provide great experiences for you. Sincerely,SharmaRed Roof Management RediResponse Specialist

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee pot in the room, no towels or wash cloth in the room some of the lamps had no light bubs in them. this was a very sorry place.
Stayed 3 nights in Sep 2023
Response from Sharma RediResponse Specialist on Oct 2, 2023
Dear Lisa,Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT WORTH WEST. I am sorry for any inconvenience caused due to the lack of a coffee pot and linens in your room, and the missing light bulbs you highlighted.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Israel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on Oct 2, 2023
Hello Israel, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FORT WORTH WEST and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Grace

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Chevanese RediResponse Specialist on Aug 21, 2023
Hello Grace,Thank you for taking the time to complete our survey following your stay at the Red Roof Inn Fort Worth West. It upsets me to know we let you down. I am sorry for your experience prompting a 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin fast and friendly. We checked in early for a small fee.. Room was clean.. Bed was more comfortable than other places stayed. Pool was just what we needed after a 4 hour drive..
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on Aug 7, 2023
Dear Brandy,Thank you for taking a moment to write a review following your recent experience at the Red Roof Inn Fort Worth West. It's rewarding to read that our friendly staff, clean rooms and comfortable bed met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from Chevanese RediResponse Specialist on Aug 17, 2023
Hello Timothy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Worth West and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Hector

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I like it because is clean, but this time it was 111 degrees outside and 120 inside the room, the a/c did not work at all.
Response from Toni-Ann RediResponse Specialist on Jul 20, 2023
Hello Hector, Thank you for leaving a review. I am happy to see that you were pleased with the cleanliness of your room. You indicated however, that you were not pleased with your stay, resulting in your 2/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding a broken HVAC unit is truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

4/10 Poor

Gerardo R

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldn’t recommend staying here unless you’re in need of a last minute space or on a tight budget. Not the cleanest and is truly raunchy. Photos are nothing to what you’ll walk into which is pure disaster.
Stayed 2 nights in Jul 2023
Response from Toni-Ann RediResponse Specialist on Jul 16, 2023
Hello Gerardo,We are disappointed to see that you felt our location was not a reflection of what is advertised and that it was unclean. This is generally not something our guests experience. Nevertheless, we sincerely apologize.We hope you have a good day.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Jayden

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
I've stayed here a few times always nice rooms but this time I think they got upset that I booked cheaper on Expedia, so I got a old room with old sheets the cold water did not work at all in the shower had to poor water from the sink into the bath for my kids it was that hot the toilet kept clogginging up no towels only hand towels they did us wrong on this go around.
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on Jul 17, 2023
Hello Jayden,Thank you for being our guest. We are saddened to know that you felt your stay was less than satisfactory and that you found the sheets to be old, there was no cold water and that the toilet was clogged. This is not the usual experience our guests have with us and for that we apologize. Your feedback is always welcomed as it only helps us to improve our services. Thank you again, we hope you'll return so that we can provide you with a better stay. Best wishes, Toni-Ann RediResponse Specialist

6/10 Okay

Robert

Front desk was professional
Stayed 2 nights in Jun 2023
Response from Recordo Rediresponse Specialist on Jun 28, 2023
Hello Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WORTH WEST. It's thrilling to hear you had a great experience with us, especially regarding your comment about our professional staff.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Recordo Rediresponse Specialist

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on Jun 16, 2023
Dear Summer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Worth West and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

8/10 Good

Jennifer, DES MOINES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, they are still trying to limit the amount of people in the pool, which I think is stupid!
Stayed 2 nights in May 2023
Response from Devorine RediResponse Specialist on Jun 5, 2023
Hi Jennifer!Thank you for responding and sharing your thoughts following your stay at Red Roof Inn Fort Worth West. I am extremely delighted to hear our property was nice; however, I see your concern about the amount of persons in the pool. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Devorine RediResponse Specialist on May 29, 2023
Thank you for taking a moment to complete our survey, Jason. The staff at the Red Roof Inn Fort Worth West and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 Good

Scott

Stayed 2 nights in May 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Abigail RediResponse Specialist on May 7, 2023
Hello Marvin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Worth West and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Sharma RediResponse Specialist on May 17, 2023
Hello Philip,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FORT WORTH WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good but a lot of noise outside
Stayed 1 night in Apr 2023
Response from Dannielle on Apr 25, 2023
Dear Maria,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN FORT WORTH WEST. We are sorry about the loud noise that came in from outside, however we are happy that the room was good. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,DannielleRed Roof Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great for the price
Stayed 1 night in Apr 2023
Response from Toni-Ann RediResponse Specialist on Apr 19, 2023
Hello Valued Guest, Thank you for your review and 5/5 rating. We are glad that you were pleased with your stay and our prices. Our team will always ensure that we keep delighting you with our facilities and services. Thank you again for providing us with your feedback. We would love to see you again, should your travels bring you back to our area. Sincerely, Toni-Ann RediResponse Specialist

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Apr 2023
Response from Toni-Ann RediResponse Specialist on Apr 19, 2023
Hello Valued Guest, Thank you for your review and 9/10 rating. We are glad that you had a good stay with us. Our team will always try to ensure that we keep delighting you with our facilities and services. Thank you again for providing us with your feedback. We would love to see you again, should your travels bring you back to our area. Sincerely, Hello Valued Guest, Thank you for your review and 9/10 rating. We are glad that you had a good stay with us. Our team will always try to ensure that we keep delighting you with our facilities and services. Thank you again for providing us with your feedback. We would love to see you again, should your travels bring you back to our area. Sincerely, Toni-Ann RediResponse Specialist

4/10 Poor

Kelli

Travelled with family
Disliked: Amenities, property conditions & facilities
Desk person pleasant but room very dirty. Refrigerator very dirty , old milk & dead bugs on shelves. Bathtub not clean .
Stayed 1 night in Apr 2023
Response from Toni-Ann RediResponse Specialist on Apr 7, 2023
Thank you for sharing your experience with us, Kelli. It's nice to know our personnel was friendly. The issues you brought to our attention regarding the uncleanliness of the room and bugs are truly regrettable. I have relayed your concerns to management in an effort to have them addressed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other extended stay locations the next time your travel plans require lodging. Sincerely,Toni-AnnRediResponse Specialist

8/10 Good

Toby

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Toni-Ann RediResponse Specialist on Apr 3, 2023
Hello Toby,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Fort Worth West appreciate your 4/5 score following your stay. We would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience.I do hope that you will return to our hotel, or any other Extended Stay locations in the future.Sincerely,Toni-AnnRediResponse Specialist

2/10 Terrible

Marlena

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was honestly your typical cheap, 2 star motel. I only stayed here because it was the only option at 2am on our way back from Abilene. I haven't stayed in a 2 star motel in years and now I know why. It felt unclean, the toilet wasn't cleaned well and the tub looked disgusting. I did not shower. I barely wanted to sleep in the bed or touch anything. It felt gross and I will never stay here again.
Stayed 1 night in Mar 2023
Response from Linton Rediresponse Specialist on Mar 28, 2023
Dear Marlena,Thank you telling us about your recent experience at the RED ROOF INN FORT WORTH WEST. You indicated that you were unsatisfied with a few aspect of your stay, such as the uncleanliness concerns you highlighted. Please allow me to extend my sincerest apologies for the less than ideal experience. We make an effort to thoroughly clean and inspect our rooms, so I am thankful for your feedback as it will help us enhance our guests' experience.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely yours,LintonRediresponse Specialist

2/10 Terrible

Quadir

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I want a refund the room I reserved was given to someone else I had to switch to a two bed instead of the one king and the beds were hard extra small pillows the chairs arm was tore up and graffiti on the night stand room looked nothing like the pictures
Stayed 1 night in Mar 2023
Response from Abigail Rediresponse Specialist on Mar 24, 2023
Hello Quadir,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fort Worth West. You indicated that you were unsattisfied with the chairs and the pillows in the room, apologies for the concern you highlighted regarding your room being given away. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I do hope that you will return to our hotel, or any of our other brand locations in the futureSincerely,AbigailRediresponse Specialist

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good house keeping was quick to change my bed sheets and towels that looked old upon request to front desk which was very much appreciated and comfortable.
Stayed 2 nights in Mar 2023
Response from Toni-Ann RediResponse Specialist on Apr 3, 2023
Hello Raul,Thank you for your review and letting us know that you had a great stay with us due to the efficient service of our housekeeping staff and the professionalism of our personnel. At Red Roof customer service is one of our top priorities, I am happy that was achieved for you.Thank you again, we hope to see you return in the future. Sincerely,Toni-AnnRediResponse Specialist

8/10 Good

Misty

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Toni-Ann RediResponse Specialist on Apr 3, 2023
Thank you for taking a moment to complete our survey, Misty. Myself and the staff appreciate this perfect score following your stay. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann RediResponse Specialist

6/10 Okay

Robert

Travelled with family
Disliked: Staff & service
My opinion
It’s was ok but the water was not hot enough the tv did not work correctly but beds comfy
Stayed 1 night in Mar 2023
Response from Olivia RediResponse Specialist on Mar 15, 2023
Hello Robert,Thank you for taking the time out to tell us about your recent stay at the Red Roof Inn Fort Wort West. We appreciate your comments and we're happy to know that you found our location to be okay and our beds to be comfortable. We sincerely apologize for the tv not being able to work for you and the hot water not being enough, I will share your comments with the rest of the team so that your concerns can be addressed. At red roof it is our responsibility to ensure that guest are being taken care of and given the satisfaction needed as we continually work to improve the quality of our services. Once again thank you for your comments and we're looking forward on seeing you in the future.Sincerely OliviaRediResponse Specialist

6/10 Okay

Carlos

Refrigerator very noisy
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 12, 2024
Dear Carlos,Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT WORTH WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise you encountered from the refrigerator. This will be taken into consideration.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Irma

Stayed 1 night in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on Sep 18, 2023
Hello Irma,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WORTH WEST and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist