Room, 2 Queen Beds, Accessible, Non Smoking

Reviews of Comfort Inn & Suites Mansfield

2.5 out of 5
Comfort Inn & Suites Mansfield
175 N. Hwy. 287, Mansfield, TX

Reviews

7.8

Good

Rating 10 - Excellent. 306 out of 791 reviews" "
Rating 8 - Good. 248 out of 791 reviews" "
Rating 6 - Okay. 113 out of 791 reviews" "
Rating 4 - Poor. 74 out of 791 reviews" "
Rating 2 - Terrible. 50 out of 791 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

dominique

Travelled with family
Liked: Staff & service, amenities
The property was a nice space this was my second time staying here. First time on the 3rd floor and this time on the 1st floor. Room was okay could have been cleaned better in the bathroom. Also on the bathroom where these little tiny bugs that kept coming out by sink and bathtub not sure what they were. Breakfast was descent and staff was nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was easy to access and provided a comfortable stay during the eclipse.
Stayed 2 nights in Apr 2024
Response from Shawn on Apr 13, 2024
Dear Claude,Thank you so much for your kind words! We're thrilled to hear that you found our hotel easy to access and enjoyed a comfortable stay during the eclipse. It was our pleasure to host you, and we hope to welcome you back again soon for another great experience!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shawn on Apr 13, 2024
Dear Jennifer,Wow, thank you for the incredible 10-star review! We're absolutely thrilled that you had such an amazing stay with us. Providing exceptional experiences for our guests is what we strive for, and we're delighted to hear that we hit the mark during your visit. Your glowing feedback means the world to us, and we can't wait to welcome you back for another outstanding stay in the future! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to welcome you again soon.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Property itself was adequate for my trip - there were a couple rowdy locals that came to the parking lot when I got back to the hotel late one night. No major problems but definitely a nuisance. Not the fault of the property- everything else was fine.
Stayed 3 nights in Mar 2024
Response from Shawn on Mar 29, 2024
Dear Timothy,Thank you for taking the time to share your feedback with us. We're pleased to hear that overall your stay at our hotel was satisfactory. We apologize for any inconvenience caused by the rowdy locals in the parking lot. While this is beyond our control, we understand the disturbance it may have caused. Our team is constantly vigilant and strives to ensure the safety and comfort of all our guests. We appreciate your understanding and hope that this isolated incident did not overshadow the positive aspects of your stay. Should you choose to visit us again in the future, we'll do our utmost to ensure a more seamless experience.

10/10 Excellent

dominique

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean quiet staff was great! Did not have much vending mostly all drink vending machines were empty. But other than that great stay!
Stayed 1 night in Mar 2024
Response from Shawn on Mar 27, 2024
Dear Dominique,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean, quiet, and that our staff provided great service during your stay. We apologize for any inconvenience you experienced with our vending machines, and we'll certainly look into replenishing them promptly to ensure a more satisfactory experience for our guests in the future. Your comments are valuable to us, and we appreciate your understanding. We're glad you had a great overall stay and hope to welcome you back again soon!

4/10 Poor

Eneida

Stayed 1 night in Mar 2024
Response from Shawn on Mar 27, 2024
Dear Eneida,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding room condition, breakfast offerings and overall service on your recent visit. I have shared your feedback with management and maintenance team to better handle these types of situations differently in the future. Our team will further review your feedback and will take necessary steps to improve the qualities and services to deliver a superior experience. We do deeply apologize for such inconveniences you had during your stay however we will work diligently to improve our services and qualities. Feedback from our valued guests on their experiences is what we use to further our constant improvement. Your satisfaction is important to us as a valued guest. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated their service for my four days staying there :) I had such a peaceful time there and honestly would come again if I needed to
Stayed 4 nights in Feb 2024
Response from Shawn on Mar 4, 2024
Dear Victoria,Thank you very much for your kind words and for choosing to stay with us for four days! We're delighted to hear that you had such a peaceful and enjoyable experience during your time at our hotel.Ensuring our guests' comfort and satisfaction is our utmost priority, and we're thrilled that our service met your expectations. Your feedback is truly appreciated, and knowing that you would consider staying with us again is the best compliment we could receive.We look forward to the opportunity to welcome you back whenever your travels bring you our way again. If there's anything specific you enjoyed or if there are any ways we can further enhance your experience in the future, please feel free to let us know.

10/10 Excellent

Caretha

Stayed 1 night in Jan 2024
Response from Shawn on Mar 27, 2024
Dear Caretha,We're absolutely thrilled that you had such an amazing stay with us. Providing exceptional experiences for our guests is what we strive for, and we're delighted to hear that we hit the mark during your visit. Your glowing feedback means the world to us, and we can't wait to welcome you back for another outstanding stay in the future! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Tracy

Travelled with family
Stayed 4 nights in Jan 2024
Response from Shawn on Jan 29, 2024
Dear Tracy,We're delighted to hear that you enjoyed our services, qualities and well taken care of during your stay. Our team strives to create a welcoming and friendly environment for all our guests, and we're thrilled that we were able to exceed your expectations. We appreciate your feedback and rating and look forward to welcoming you back in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Safe travels!

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip to Mansfield
Quick trip to Mansfield to watch basketball tournament.
Stayed 2 nights in Jan 2024
Response from Shawn on Jan 15, 2024
Dear Russell,We're delighted to hear that you enjoyed our services, qualities and well taken care of during your stay. Our team strives to create a welcoming and friendly environment for all our guests, and we're thrilled that we were able to exceed your expectations. We appreciate your feedback and rating and look forward to welcoming you back in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Safe travels!

10/10 Excellent

miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to shopping center
Stayed 1 night in Dec 2023
Response from Shawn on Dec 28, 2023
Dear Miriam,Thank you for taking the time to share your feedback. We're delighted to hear that our hotel's proximity to the shopping center added value to your stay.Our location is indeed one of the highlights, and we're glad it contributed to a positive experience for you. Whether you're here for business or leisure, having convenient access to shopping is always a plus.We appreciate your choice to stay with us and hope to welcome you back for another enjoyable visit. If there's anything specific you liked about the shopping center or if you have any suggestions, feel free to let us know. Your feedback is important to us.We hope to welcome you again soon!

4/10 Poor

Juan

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Shawn on Dec 20, 2023
Dear Juan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield. Your feedback about the room condition and overall service is important to us. Our team is glad to know that you liked and enjoyed our cleanliness and upgrades of the guestroom. We will continue improving our qualities and services based on the feedback you provided. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.

4/10 Poor

Linda

Stayed 1 night in Dec 2023
Response from Shawn on Feb 17, 2024
Dear Linda,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield TX. Allow me to apologize on behalf of our hotel for failing to meet your expectations overall service on your recent visit. I have shared your feedback with management and maintenance team to on better handle these types of situations differently in the future. Our team will further review your feedback and will take necessary steps to improve the qualities and services to deliver a superior experience. We do deeply apologize for such inconveniences you had during your stay however we will work diligently to improve our services and qualities. We hope to earn another opportunity to better serve you with our best valued service.

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Shawn on Dec 20, 2023
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield. Your feedback about the room condition and overall service is important to us. Our team is glad to know that you liked and enjoyed our cleanliness and upgrades of the guestroom. We will continue improving our qualities and services based on the feedback you provided. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. Staff was very helpful and everything was very clean. Very quiet. Breakfast was good and hot. Would book again without any hesitation.
Stayed 3 nights in Nov 2023
Response from Shawn on Dec 20, 2023
Dear David,Thank you for taking the time to share such a positive review of your recent stay at our Comfort Inn & Suites Mansfield. We are delighted to hear that you enjoyed your stay and that our staff was able to make a positive impact on your experience. Providing helpful and attentive service is a priority for us, and we're pleased to know that you found our team to be accommodating.It's also wonderful to hear that you appreciated the cleanliness of our facilities, the quiet atmosphere, and that you enjoyed a good, hot breakfast. Your kind words are truly rewarding for our entire team, and we are grateful for your glowing recommendation.We look forward to the opportunity to welcome you back for another fantastic stay. If there's anything specific you would like to share about your experience or any preferences you have for future visits, please don't hesitate to let us know.

2/10 Terrible

Lanham

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Response from Shawn on Dec 20, 2023
Dear Lanham,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding room condition, breakfast offerings and overall service on your recent visit. I have shared your feedback with management and maintenance team to better handle these types of situations differently in the future. Our team will further review your feedback and will take necessary steps to improve the qualities and services to deliver a superior experience. We do deeply apologize for such inconveniences you had during your stay however we will work diligently to improve our services and qualities. Feedback from our valued guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you with exceptional service in the future.

10/10 Excellent

Destinie

Travelled with family and small children, Business traveller
Liked: Amenities
Great night stay
Stayed 1 night in Nov 2023
Response from Shawn on Dec 20, 2023
Dear Destinie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield. Your feedback about the room condition and overall service is important to us. Our team is glad to know that you liked and enjoyed our cleanliness and upgrades of the guestroom. We will continue improving our qualities and services based on the feedback you provided. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Went to check in and the card from y'all was declined cuz I had call up to the hotel to add another night So they got cleared up and I just payed for another two days with my card
Stayed 1 night in Nov 2023
Response from Shawn on Dec 20, 2023
Dear Daniel,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield. Your feedback about the room condition and overall service is important to us. Our team is glad to know that you liked and enjoyed our cleanliness and upgrades of the guestroom. We also apologize for inconvenience about credit card error. We will continue improving our qualities and services based on the feedback you provided. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.

2/10 Terrible

AMY

Stayed 1 night in Nov 2023
Response from Shawn on Dec 20, 2023
Dear Amy,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding room condition, breakfast offerings and overall service on your recent visit. I have shared your feedback with management and maintenance team to better handle these types of situations differently in the future. Our team will further review your feedback and will take necessary steps to improve the qualities and services to deliver a superior experience. We do deeply apologize for such inconveniences you had during your stay however we will work diligently to improve our services and qualities. Feedback from our valued guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor management bad service
Stayed 1 night in Oct 2023
Response from Shawn on Oct 29, 2023
Dear Patricia,Allow me to apologize on behalf of our hotel for failing to exceed your expectations regarding overall service on your recent visit. Our team will further review your feedback and will take necessary steps to improve the qualities and services to deliver a superior experience. We do deeply apologize for such inconveniences you had during your stay however we will work diligently to improve our services and qualities. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Nedrick

Stayed 1 night in Jun 2023
Response from Shawn on Oct 10, 2023
Dear Nedrick, Our team is glad to know that we were able to accommodate your requests and you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.\We hope to welcome you again soon!

2/10 Terrible

Irma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shawn on Sep 25, 2023
Dear Irma,Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with management and maintenance team to better handle these types of situations differently in the future. Our team will further review your feedback and will take necessary steps to improve the qualities to deliver a superior experience. We do deeply apologize for such inconveniences you had during your stay however we will work diligently to improve our services and qualities. Feedback from our valued guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 Okay

Amy, Fort Smith

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible staff service, rude and hateful towards service animals.
Stayed 1 night in Sep 2023
Response from Shawn on Sep 22, 2023
Dear Amy,I apologize on behalf of our entire team for inconvenience you faced during your stay. We do apologize for failing to exceed your expectations about the our associates professionalism. We will continue improving our services and qualities to deliver exceptional services to our guests. Once again we apologize for any inconvenience and we hope for another opportunity to better serve you in future.

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Towel policy
Thw o ly issue i had is towels have to be turned in ti get new ones and the evening lady was rather rude about it . Had kid standing outside shower waiting and had ti go back up to get towels to get her one. Asked housekeeping that morning they said they cant give me any which is the simplest way to trade towels.
Stayed 2 nights in Sep 2023
Response from Shawn on Sep 22, 2023
Dear Shawn,We apologize for any inconvenience you had during your stay about supplies. We implement the policy to ensure that we are ready to deliver fresh towels to our guests when they request. We will continue improving our services and qualities to deliver superior experience to our guests. We are also glad that you had an enjoyable stay with us. Thank you for your time and we appreciate your business.We hope to welcome you soon again.

6/10 Okay

Chevis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Sep 2023
Response from Shawn on Sep 14, 2023
Dear Chevis,We apologize for failing to exceed your expectations to deliver a superior experience to you during your recent stay. We will continue improving our qualities and services to deliver an exceptional services to our guests. Once again we apologize for failing to exceed your expectations and we hope for another opportunity to deliver better valued service.Thank You

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shawn on Sep 14, 2023
Dear Tammy,Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.We hope to welcome you soon again!

10/10 Excellent

Leslie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean. Alot of remodeling being. The GPS was off but it was a great stay and we also had breakfast.
Stayed 2 nights in Aug 2023
Response from Shawn on Sep 14, 2023
Dear Leslie,Thank you taking your valuable time to provide us a valuable feedback about your recent stay. We are glad that we exceeded your expectations and delivered exceptional service to you. Your feedback helps identify areas we can improve on and we will continue improving our services. Once again thank you for your time and we appreciate your business.We hope to welcome you soon again!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for great price.
This was a family trip. Hotel was easy to find, conveniently located to stores, restaurants, and everything we needed.
Stayed 2 nights in Sep 2023
Response from Shawn on Sep 14, 2023
Dear Jessica,Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.We hope to welcome you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
OK stay - floor is creaking all day long
Overall, staff is friendly and courteous, cleanliness is good. Our biggest issue was with noise - stayed on the 2nd floor and we could hear *any and all* movement coming from the 3rd floor (room above us and even rooms adjacent to the one above us) - the floor was creaking ALL DAY LONG. It is incredibly annoying, especially at night. Asked to be moved to 3rd floor, but there wasn't anything available. The beds are not very comfortable, they are very hard.
Stayed 3 nights in Aug 2023
Response from Shawn on Aug 17, 2023
Dear Valued Guest,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding room conditions, and maintenance on your recent visit. I have shared your feedback with management and maintenance team to better handle these types of situations differently in the future. Our team will further review your feedback and will take necessary steps to improve the qualities to deliver a superior experience. We do deeply apologize for such inconveniences you had during your stay however we will work diligently to improve our services and qualities. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to lay your head
We had a fine experience for a 1 night stay. Was located close to restaurants, but not in walking distance. Was quiet and comfortable.
Stayed 1 night in Apr 2023
Response from Shawn on Aug 14, 2023
Dear Valued Guest,Your feedback about our qualities and services is important to us. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Once again thank you for your time and we appreciate your business!We hope to welcome you again soon.

10/10 Excellent

Susan

omfor Inns have always exceeded my expectations! I highly recommend staying at Comfort Inns!!
Stayed 2 nights in Aug 2023
Response from Shawn on Aug 8, 2023
Dear Susan,Your feedback about the room condition, cleanliness, breakfast offerings and our services is important to us. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Once again thank you for your time and we appreciate your business.We hope to welcome you again soon!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shawn on Jul 31, 2023
Dear Matt,Your feedback about the room condition, cleanliness, breakfast offerings and our services is important to us. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.We hope to welcome you again soon!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean place it had everything we need. very friendly staff always there when you need them.
Stayed 6 nights in Jul 2023
Response from Shawn on Jul 28, 2023
Dear Angela,Your feedback about the room condition, cleanliness, staff professionalism and our services is important to us. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to welcome you soon again!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room,carpet, well stocked bathroom, friendly staff. Didn’t like unavailability of smoking room and request for ground floor room close to exit making it easier to walk outside to smoke. I use a walker and it makes it harder to walk extra steps outside without an escort.
Stayed 1 night in Jul 2023
Response from Shawn on Jul 28, 2023
Dear Brenda,Thank You for taking your valuable time to provide us feedback about your recent stay. Our team is glad to know that you had pleasant and enjoyable stay at our hotel. We are glad that we exceeded your expectations and delivered you an exceptional services. We also apologize for unable to accommodate your request for ground floor. We will continue improving our qualities and services to deliver best values services to our guests. Once again we thank you for your time and we appreciate your business.We hope to welcome you soon again!

8/10 Good

Debbie

Stayed 1 night in Jul 2023
Response from Shawn on Sep 14, 2023
Dear Debbie,Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.Thank You

10/10 Excellent

Everett

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stay and staff was wonderful. Breakfast was enjoyable
Stayed 1 night in Jul 2023
Response from Shawn on Jul 25, 2023
Dear Everett,Your feedback about the room condition, cleanliness, staff professionalism, breakfast offerings and our services is important to us. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to welcome you soon again!Thank You

10/10 Excellent

Faith

Stayed 1 night in Jul 2023
Response from Shawn on Aug 8, 2023
Dear Faith,Your feedback about the room condition, cleanliness, breakfast offerings and our services is important to us. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Once again thank you for your time and we appreciate your business.We hope to welcome you soon again.

4/10 Poor

Mario

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Shawn on Jul 10, 2023
Dear Mario,Allow me to apologize on behalf of our hotel for failing to exceed your expectations on your recent visit. I have shared your feedback with management and maintenance team to better handle these types of situations differently in the future. Our team will further review your feedback and will take necessary steps to improve the qualities to deliver a superior experience. We do deeply apologize for such inconveniences you had during your stay however we will work diligently to improve our services and qualities. Once again we apologize to you and we hope for another opportunity to deliver exceptional service to you.

8/10 Good

Delma

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable the 5 nights we stayed. We ended up booking another night, different beds and the beds were very hard. Queen size was. King was comfortable.
Stayed 1 night in Jul 2023
Response from Shawn on Jul 10, 2023
Dear Delma,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield. As a guest you are truly valued. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Once again thank you for your time and we appreciate your business.We hope to welcome you again soon!

8/10 Good

Donnie

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Shawn on Jul 10, 2023
Dear Donnie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to welcome you soon again!

10/10 Excellent

Dottie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Shawn on Jul 10, 2023
Dear Dottie,Your feedback about the room condition, cleanliness, and our services is important to us. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to welcome you soon again!

6/10 Okay

Jeanette

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The hotel is very basic. No frills, just a place to sleep. They are currently changing the carpet on half the rooms in every floor so large plastic sheets are hanging from the ceiling that blocks off the rooms being worked on.
Stayed 2 nights in Jun 2023
Response from Shawn on Jul 10, 2023
Dear Jeanette,Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with management and maintenance team to better handle these types of situations differently in the future. Our team will further review your feedback and will take necessary steps to improve the qualities to deliver a superior experience. We do deeply apologize for such inconveniences you had during your stay however we will work diligently to improve our services and qualities. Feedback from our valued guests on their experiences is what we use to further our constant improvement.We hope to welcome you soon again with improved services!

4/10 Poor

KRISTI

Response from Shawn on Jun 11, 2023
Dear Kristi,On behalf of our entire team, I would like to apologize for failing to exceed your expectations to deliver an exceptional service to you. Your feedback helps us to identify the areas we can improve. We will work diligently to improve our services and qualities. once again please accept our sincere apologies and allow us another opportunity to properly welcome you at our hotel with exceptional services.Thank You

10/10 Excellent

Emily Truong

Stayed 1 night in May 2023
Response from Shawn on Jul 1, 2023
Dear Emily,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield. Your feedback about the room condition, cleanliness, and our services is important to us. Our team is glad to know that you had a pleasant and superior experience at our hotel. We will continue working diligently to improve our services and qualities to deliver exceptional experience to our guests. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank You

8/10 Good

Juan c

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway
Stayed 3 nights in May 2023
Response from Shawn on Jun 2, 2023
Dear JuanThank you for taking you valuable time to provide us feedback about your stay. We are glad to have you as our guest and we hope that we deliver you an exceptional service. We hope that you liked our services and had an enjoyable experience with us. We will continue improving services for our valuable guests and deliver the best valued services. Once again thank you for staying with us and we appreciate your business.We hope to welcome you soon again!

10/10 Excellent

Jerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Great stay, will be back again!
Stayed 1 night in May 2023
Response from Shawn on Jun 2, 2023
Dear Jerald,We appreciate your time and giving us an opportunity to welcome you at our hotel. Our team is glad to hear that how our efforts provided you a pleasant and enjoyable stay. We hope that you liked our quality services and we exceeded your expectations. We will continue improving our services for our guests. Once again, thank you for your time and we appreciate your business.We hope to welcome you soon again!Thank You

8/10 Good

Delma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We loved breakfast but.... our bed was soo hard. Service was good and Friendly
Stayed 2 nights in May 2023
Response from Shawn on May 24, 2023
Dear Delma,Thank you for taking your valuable time to provide us a feedback about your recent stay. Our team is glad to know that you enjoyed our services and qualities. We will take necessary steps to make the bedding more comfortable for our guests, we appreciate for bringing it to our attention. We will continue improving our qualities and services to deliver a superior and memorable experience to our guests. Once again thank you for your time and we appreciate your business. We hope to welcome you soon again!Thank You

4/10 Poor

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricy
It was clean but WAY over priced for the size of the rooms and no breakfast.
Stayed 1 night in May 2023
Response from Shawn on May 10, 2023
Dear Rhonda, Thank you for taking your valuable time to provide us the feedback about your recent stay. We apologize that we missed to exceed your expectations to deliver a superior experience to you. Your feedback has been forwarded to management for further review and to take necessary steps to improve the services. We will continue working hard to improve our services and qualities to deliver exceptional services to our guests. Once again, we apologize for failing to exceed your expectations. We hope that you'll give us another chance to provide you a superior experience.Thank You

4/10 Poor

Lance

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Shawn on May 19, 2023
Dear Lance,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Your feedback has been forwarded to maintenance team for further review to take necessary steps to improve the services and qualities. Once again we apologize for failing to meet your expectations but our team will work hard to deliver exceptional services to our guests in future. We hope for an opportunity to properly host you in the future.Thank You

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel stay.
Very friendly staff, very clean rooms, would definitely stay again.
Stayed 2 nights in Apr 2023
Response from Shawn on Apr 24, 2023
Dear Vicky,Thank you for staying at our Comfort Inn & Suites Hotel Mansfield. We appreciate your time for providing us valuable feedback about your recent stay. Our team is glad to hear that we exceeded your expectations and delivered you a superior experience. We hope that you had pleasant and enjoyable stay. Once again thank you for time and we appreciate your business.We hope to welcome you again soon!Thank You