Exterior

Reviews of Best Western Roanoke Inn & Suites

2.5 out of 5
Best Western Roanoke Inn & Suites
337 Dorman Rd, Roanoke, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 320 out of 717 reviews" "
Rating 8 - Good. 235 out of 717 reviews" "
Rating 6 - Okay. 91 out of 717 reviews" "
Rating 4 - Poor. 37 out of 717 reviews" "
Rating 2 - Terrible. 34 out of 717 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was adequate for my stay.
Stayed 5 nights in Mar 2024

2/10 Terrible

Robert

Disliked: Staff & service, amenities, property conditions & facilities
Bathtub faucet falling off, stairs three days only got clean towels once.
Stayed 3 nights in Mar 2024
Response from Team at Bestwestern on Mar 25, 2024
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Amanuel BokreGeneral ManagerBest Western Roanoke Inn & Suites

10/10 Excellent

Jeffrey

Liked: Amenities
It was clean and in order
Stayed 2 nights in Mar 2024

10/10 Excellent

Segundo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE
Stayed 1 night in Mar 2024

10/10 Excellent

John M, Garrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was VERY well lit at night, a huge plus for me. The inside of the hotel smelt great the entire time I was there and always clean from top to bottom. Staff was very friendly. I love this hotel and will stay again.
Stayed 4 nights in Mar 2024

4/10 Poor

Alexander

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to like
Stayed 4 nights in Mar 2024

6/10 Okay

Jami

Usually very clean quiet hotel but this time my room was filthy bed linens wrinkled like bed already slept in mirrors dirty and must have been busy night all I heard was doors opening and shutting all night long
Stayed 1 night in Mar 2024

2/10 Terrible

Araceli

Disliked: Cleanliness, staff & service, property conditions & facilities
Made it difficult to check in. I will not be staying here anymore. Rude and wasn’t helpful at all.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay. Centrally located for both Dallas & Fort Worth. Staying outside the city saves money & much quieter, however you do need a car.
Stayed 6 nights in Feb 2024

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Julie

Stayed 4 nights in Feb 2024
Response from Team at Bestwestern on Mar 24, 2024
Dear Julie,Thank you for your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Amanuel Bokre

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Western in Roanoke is nicely updated. We had one little issue with our room and the young man from the front desk took care of it within 5 minutes. I will not put on here what the issue was. Things happen. What is important to me is it was quickly addressed and delt with. One thing i will do when staying here again is bring my own pillow. The hotels are hard and to big for me.
Stayed 1 night in Feb 2024

8/10 Good

Jamaal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay even though it was for one night. It got the job done. Clean. Slept well. Had breakfast 👌
Stayed 1 night in Feb 2024

8/10 Good

Jason

Stayed 5 nights in Feb 2024

6/10 Okay

Pam

Business traveller
Liked: Staff & service
Staff was helpful, clean room. Would help clocks in your rooms.
Stayed 1 night in Feb 2024

6/10 Okay

Jody

Travelled with family and small children
Liked: Cleanliness, amenities
They closed breakfast down early and we were there at 9:45, not sure why you advertise free breakfast when we got nothing. No apology, and we were told to leave the breakfast room.
Stayed 1 night in Jan 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Dawn H

Travelled with partner
Liked: Cleanliness
It was a nice hotel for the price but it felt like they were doing to bare minimum to meet the hotel criteria for amenities.
Stayed 1 night in Jan 2024

10/10 Excellent

Chuck

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people like family!
Stayed 3 nights in Jan 2024

4/10 Poor

Harold

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Jan 2024

8/10 Good

Colin

Liked: Staff & service
Was a good hotel, bathroom was just a little dirty
Stayed 1 night in Jan 2024

8/10 Good

Coartney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Jan 2024

4/10 Poor

Natalia

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and very comfortable. Much better than our last hotel experience. The continental breakfast was a bit lacking but it was a holiday so we didn't expect too much. The staff was super friendly. We will definitely stay here the next time we're in town.
Stayed 3 nights in Dec 2023

8/10 Good

Teri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y fueron muy amables con nosotros. El desayuno muy rico.
Stayed 1 night in Dec 2023

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Keysha

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised at how nice everything was. You can tell they have remodeled and take pride in the appearance of the hotel.
Stayed 1 night in Dec 2023

6/10 Okay

LaMar

Stayed 1 night in Nov 2023

6/10 Okay

David

Travelled with partner
Disliked: Property conditions & facilities
All seemed great until i was in bed and my partner took a shower. The water loudly dribbled out the rest of the night. I'm sure we could have changed rooms if we waned to put away all of our stuff, packed our suitcases, and changed out of our pajamas at 10.30 pm. Or 11.30 or 12.30 when it was obviously not going to stop. But im warm and cozy, exhausted and just want to sleep... (Yes, we turned it off and on several times, but the pin you lift for the shower wouldnt go back down without damaging the plumbing.)
Stayed 1 night in Dec 2023

10/10 Excellent

Alexander, Sparta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Water was hot and bed was very comfortable
Stayed 1 night in Nov 2023

6/10 Okay

Bill

Business traveller
Disliked: Room comfort
Overall, nice stay other than horrible beds
Beds were horrible. Anytime someone would turn over, it sounded as if the beds were going to fall apart. Mattresses were very uncomfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient stay
Stayed 3 nights in Nov 2023

6/10 Okay

Faith

Travelled with family
our bed had hair all over it and stains on the sheets… walls were super thin and you could head the people next to you. there was a Pull out bed with no sheets.. Tub had hair in it & the shower curtain was yellow. wouldn’t stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Pamela

Stayed 1 night in Nov 2023

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to be
Stayed 1 night in Nov 2023

6/10 Okay

Taylor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
The hotel lobby, elevator and our room were clean and inviting. Particularly the room including the bathroom. It appeared that pretty much everything in the room (including the bathroom & fixtures) had been updated recently. Very nice.
Stayed 1 night in Oct 2023

2/10 Terrible

Nadia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our first rooms TV didn't work and when we plugged in our phone charger, the room went dark, all within 30 minutes of our stay. The second room they put us in had plumbing issues (toilet wouldn't flush properly) the bath didn't work only the shower, the faucet dripped all night, we asked for clean towels on our second day and were refused twice. The first time we asked, the man said that we had to bring our dirty towels down to the lobby. Sir we don't work there, that's YOUR job! The second time we asked, they said the housekeepers left so they couldn't get them to us. Absolutely no effort was made to compensate for the inconveniences. We were very disappointed with our stay to say the least. It was not The Best Western, it was The Worst Western.
Stayed 2 nights in Oct 2023

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three night stay. Small room. Recently remodeled building. Somewhat still outdated. Leaky bathroom. Overall nice though. Family run. Good service.
Stayed 3 nights in Oct 2023

6/10 Okay

Sharon

Stayed 1 night in Oct 2023

10/10 Excellent

Jillian J

Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Rooms were nice, but bathrooms were very worn. Faucets leaked, toilet didn't flush completely and had to try more than once. Just inconvenient more than problematic.
Stayed 1 night in Oct 2023

8/10 Good

Cheryl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was clean and quiet, Breakfast was hot and good. Staff was friendly. My room looked good but the bath room was either in transition or assigned because I received a discount when reserving thru a website. The shower head was unadjustable and water went everywhere. Towels were thin and few.
Stayed 1 night in Oct 2023

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Krista

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 3 nights in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It was nice and clean friendly staff etc. We had good hot breakfast. No problem with the room
Stayed 1 night in Sep 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Friendly staff, clean rooms, decent breakfast. And bonus cute friendly kitty hanging around outside. Stayed for NASCAR - decently close proximity to the track.
Stayed 2 nights in Sep 2023