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Reviews of Rodeway Inn

2.5 out of 5
Rodeway Inn
1917 Dowling St, Kendallville, IN

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 236 reviews" "
Rating 8 - Good. 78 out of 236 reviews" "
Rating 6 - Okay. 35 out of 236 reviews" "
Rating 4 - Poor. 33 out of 236 reviews" "
Rating 2 - Terrible. 26 out of 236 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

ADOLFO

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this place over a month ago and on 4/21/22,the day we were supposed to check in, we arrived and there was furniture all over the front entrance. We come to find out that this hotel closed down 15 days prior to our arrival. Expedia didn't even know about it either. Thanks to Expedia for getting us another hotel to stay in.
Stayed 2 nights in Apr 2022

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property not well maintained.
Stayed 4 nights in Mar 2022

6/10 Okay

Daren

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
You get what you pay for. Inexpensive but shows.
Stayed 1 night in Jan 2022

6/10 Okay

Keith

Business traveller
Got no sleep with the police raiding the room down the hall
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service
Horrible service
Took 20 minutes just to get someone to the counter to check in. Then in morning no one ever came to desk so I could get an extra towel
Stayed 1 night in Dec 2021
Response from Management on Dec 25, 2021
Greetings Valued Guest, I have shared your feedback with our staff to ensure these incidents near occur again. We sincerely apologize for the delay in service as our employees are managing multiple task at this time. Arrangements have been made to ensure a staff member is accessible to our guest easily. Kind Regards, Management Team

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool, hot tub and fitness center closed. No snacks or meal served. Headboards in rooms damaged. Water pressure for showers low. If I had not prepaid, we would have looked for a different place to stay
Stayed 1 night in Nov 2021
Response from Management on Dec 25, 2021
Greetings Valued Guest, Allow us to start off by sincerely apologizing for the inconvenience during your stay. We have made necessary changes since your last visit. We would like to inform our fitness center is open to our valued guest 24 hours and we have recently continued to provide our to-go breakfast bags and coffee station. Again, we sincerely apologize and are working to provide our guest with a better experience. Kind Regards, Management Team

2/10 Terrible

Shawn

Stayed 1 night in Oct 2021

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The general condition was poor. My room was dirty, the bathroom was dirty. The elevator was not working. General condition was poor.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rodeway Inn Kendallville is a dive.
This hotel is a dive. Dirty, somewhat smelly, door cards don't work properly, elevator didn't work at all, bedbugs... you name a bad thing and they had it! To top it all off, they overcharged me $22 and now refuse to answer my call. Save yourself a headache and don't book here.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
They take a copy of your driver's licence, AC bad.
This hotel is an old Holiday Inn, I think. I know this because the old signs are still laying out behind the building wrapped in torn tarp. It was rough looking inside and the air conditioner didn't work the best. There were people loitering outside which I know is no fault of the property, but, still. Also, when I checked in, the clerk took a copy of my driver's licence per "company policy". I personally am not a fan of that because it is easy to parlay that into identity theft if it got into the wrong hands. This was the last hotel we stayed in on that trip and the ONLY one that took a photocopy of my ID. In fact, I don't believe ANY other hotel has done that. There are nicer properties in surrounding towns.
Stayed 1 night in Aug 2021

8/10 Good

Randi

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs work
We were just glad to get a room at 11:30 pm, so condition was largely unimportant. Our room could use some work, though. Vinyl was peeled off much of the headboard, making the whole room seem shabby. Everything worked, but the TV channel selection was terrible—mostly shopping and odd things we’d never heard of.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with pets, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rug spotted and dirty… and washcloth and towels folded but dirty. When towels replaced one was damp. Took pictures of damaged chair and rug so I would not be charged for them.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had dirty linens piled on the table. The bed wasn’t made up. The headboard was torn up. The executive chair’s leather was shredded. The smoke alarm was broken with the battery hanging by a wire. Just felt filthy and trashed. They happily take your money but don’t maintain the place. Not very welcoming
Stayed 1 night in Jul 2021

2/10 Terrible

Ji Y

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
No one is at checking desk, I need to call his cell and wait. Cleanness is terrible and no kindness at all. Broken furniture not clean inside, covered by dust, not enough amenities and towels and so on. But not easy to reach to manager. When I booked this hotel, I booked accessible room but they didn’t provide even they provided the room at 3rd floor, my wife was sick so very difficult to move back and forth.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

4/10 Poor

Michelle

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Disliked: Staff & service
Could be better
Front desk was not attended, difficult to get a hold of anyone. Phones did not work. Took a while to find someone to check in. The reservation indicated breakfast included, but none was given.
Stayed 1 night in Jun 2021

4/10 Poor

Larry

Business traveller
Disliked: Staff & service
No coffee no breakfast in lobby. Pool closed. And I read that they provided breakfast.
Stayed 1 night in Apr 2021

8/10 Good

Emerson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business in Kendallville
Clean place. Nice location. It lacks outstanding services, but a good hotel for the cost.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very polite and helpful. Room was clean, bed was comfortable.
Stayed 1 night in Mar 2021

4/10 Poor

Phillip

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Manager on Dec 22, 2020
Dear Phillip, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kendallville. Kind regards, Manager

4/10 Poor

Bethany

Travelled with family
Disliked: Staff & service
The pool and the breakfast was closed which was very disappointing. Seeing that a lot of other hotels are already open for both. The room had bugs and dryer sheets in the air vent I could not even turn it on it was gross.
Stayed 1 night in Oct 2020
Response from Manager on Dec 22, 2020
Dear Bethany, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our department to ensure we handle these types of situations differently in the future. Due to the outbreak of COVID-19 we have temporarily closed our pool and breakfast bar for the safety of our valued guest and employees. Plans are underway to provide a nutritious breakfast for our guest to jump start their day. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kendallville. Kind regards, Manager

2/10 Terrible

Matt, Valparaiso

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is no longer open, yet Orbitz allowed me to book it and is giving me a hard time about a refund because it's a non-refundable room. Smh.
Stayed 1 night in Aug 2020

8/10 Good

Keith

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Nick, Crawfordsville, IN

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed the whole time, we were not told it was closed before checking in. House keeping showed up once in three days and didn't do anything but take trash. Breakfast was disappointing.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Art, Grand Rapids, MI

Business traveller
Liked: Staff & service
Disliked: Cleanliness
You get what you pay for. There was a minimum of 50 characters so here's some filler text.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One guy trying to run a motel by himself. Dated, stained and shabby. The pool hours are very short also. Breakfast was a joke, too. Not recommend...
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Meh.
Check in went well. The hotel seems pretty aged. The bathroom wasn't cleaned when I got my room, still soap bar laying in shower, toilet not cleaned. The backboard for the bed was peeling. Why breakfast isn't served before 7am on a Saturday is beyond me. Just trying to save money is all they are doing.
Stayed 1 night in Dec 2019

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
t all costs
There were very few customers, yet we were denied a 1st floor room. The 1st room offered was one the worse rooms we have ever seen in our extensive travels. It took several attempts at getting an acceptable room and furnishings. The breakfast is not acceptable (food that has repeatably warmed). The hit tub was broken and will be for an extended time. Will not stay here again under any circumstance. Far overpriced even at budget rate.
Headboard
Desk chair
2nd headboard
All carpet dirty
Stayed 4 nights in Dec 2019

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

2/10 Terrible

Ed

Liked: Room comfort
Disliked: Property conditions & facilities
Ed Bradley
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The property was recently purchased from Holiday Inn Express. It is in need of paints and upgrades throughout, but overall was not a bad stay. The price of the room was exceptional!
Stayed 1 night in Oct 2019

8/10 Good

Emma

Stayed 1 night in Sep 2019

8/10 Good

Emma

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly. Breakfast was good. The pool had a smell of mold or mildew with something growing on the curtains. The hot tub, which was out of order, had dead bugs, SL m, and an terrible odor. The entire pool room also had a strong for of mildew and the water was not clear. My daughter had to take benadryl to control her allergies.
Stayed 2 nights in Oct 2019

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The carpets are nasty can't go barefoot. The elevator didn't work i stayed 8nights 9 days on the 2nd floor and the elevator worked 1 day. The pool was not working. The people are nice But the carpets are awful. The room wasn't that clean don't want to stay again
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Pat

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed over night, arrived late and left very early. It was plesant
Stayed 1 night in Aug 2019

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Truthful
The carpets are soooo nasty we wore our shoe's all the time. I stayed 9 days and nights because of a sickness in the family. I never want to stay here again. The elevator was not working the whole time I was there. The people seem nice enough. But the rest Sucks
Stayed 3 nights in Sep 2019

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Down hot tub
Only negative was hot tub down
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness
The only thing i liked that i used was the hot breakfast though they ran out of food Saturday morning and had to wait for more to be made. With guest load, better anticipation of amount of food needed would have greatly decreased the wait time.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Rose, Kendallville, Indiana

Travelled with group
Disliked: Staff & service, property conditions & facilities
I didn’t like the fact they said hot tub and elevator, when I went both were broke down. Working out machines were hardly working, sheets had stains. Front desk lady was very rude and never able to find, as well as always on the phone.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor location.
Stayed 1 night in Sep 2019

6/10 Okay

Michael, Indiana

Travelled with family and small children
Liked: Staff & service, amenities
We stayed one night during Labor Day weekend. After reading prior reviews, I was hesitant however, this property was very reasonably priced and closest to where we wanted to go the next day. So... Aahmed checked us in and out. She's a very nice person who appears to be very efficient at what she's doing. When we got to the room, we had no water. I called the desk, Aahmed told me that "they" were working on the problem and it might be a little while. Three and one half hours later, still no water. (my two young boys really needed showers!) She again assured me that "they" were working on it and very soon we would have water. We checked in at 1:39 PM. It was about 6:15 when finally the water ran. I understand that things happen to pipes and physical stuff, however, from a customer service perspective not telling me at check-in that the problem existed was a poor decision made, in my opinion, to retain the sale. Not for our comfort at all. It was inexcusable. Once upon a time, driving home from NY through PA, we got caught in a blizzard and had to stop. The hotel we stopped at told me before anything else that they would not check us in because the water wasn't running right then. They recommended another hotel at the next exit. Reminds me of something I used to hear as a youth when Macy's didn't have what a customer wanted so they recommended the customer go to Gimbel's, their main competition.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed.And that was not on the website. Very nice people. It was a great stay. Super comfortable beds.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Well lit parking lot, They double changed us said that they would wave the $30 dog fee then didn't, wouldn't answer the phone for 2 days phone system said operator was not a good extension then was told that the manager would call me but 2 days and nothing instead of being charged once have 4 different charges from them, looks like furniture had been painted and is now peeling, pool was broken but was still mentioned on the web site saying they had one, only put bare minimum out for breakfast
Stayed 1 night in Aug 2019

10/10 Excellent

Janely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good hotel
My family and I got 3 rooms over the weekend and we did not have any issues. I read some reviews and I was nervous about our stay but everything turned out great! The rooms were clean, the only thing the hotel should work on is changing their head boards, they were pretty worn out and they should check out the elevator it sounds like it could break down any day.
Stayed 1 night in Aug 2019