Outdoor pool, sun loungers
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Reviews of Luau at Sandestin

3 out of 5
Luau at Sandestin
5000 Sandestin Boulevard South, Miramar Beach, Miramar Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 88 out of 290 reviews" "
Rating 8 - Good. 95 out of 290 reviews" "
Rating 6 - Okay. 59 out of 290 reviews" "
Rating 4 - Poor. 26 out of 290 reviews" "
Rating 2 - Terrible. 22 out of 290 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2020

4/10 Poor

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We did not like this hotel/gated community.
Too many hotels in this gated community for the small beach area! There was literally no where to sit on the beach! We left our RESORT for a less crowded PUBLIC beach. Room was clean. We also were not informed that you have to check in across the road at a different location. They do not allow motorcycles inside the gated area so we had to leave it where you check in. Parking is VERY tight!! Big vehicles will not fit.
Stayed 2 nights in Oct 2019
Response from Sandestin Golf and Beach Resort on Oct 14, 2019
Thank you for taking the time to share your experience during your recent stay. We are very sorry to hear we did not meet your expectations. Your comments have been shared with the appropriate departments so we may make the necessary improvements.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Sandestin Golf and Beach Resort on Oct 7, 2019
Thank you for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon!

4/10 Poor

Brooke, Brandon, MS

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Have stayed before in much better/well equipped condos at this location. Terribly disappointed considering the money I paid.
Stayed 5 nights in Sep 2019
Response from Luau at Sandestin on Sep 16, 2019
Thank you for taking the time to share your experience during your recent stay at Luau at Sandestin. We are very sorry to hear we did not meet your expectations. Your business is very important to us and we hope you will give us another opportunity to provide you exceptional service in the future.

8/10 Good

Gloria, New Orleans

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent .... great location. Kid friendly using amenities facility has to offered
Stayed 1 night in Sep 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
They knew we were facing a potential hurricane in our home town and changed from a king bed to two queens so we could bring our kids on our trip after all without hesitation. I was confused by the two towers and lack of a lobby to clarify things with an actual person. Overall the location is a combined property resort and restaurants are nearby for convenience. It is close to beach access and overall a pleasant experience.
Stayed 1 night in Aug 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Perfect beach getaway
It was a week vacation with my spouse. Overall our needs were meet. The room needs some updates to improve comfort. The weather was awesome for our stay there however if we had to stay in our room for an extended period of time it would have been uncomfortable. The shuttle was convenient and useful. It was a short walk to the beautiful beach. We spent most of our days enjoying the white sands and the beautiful ocean. The sun deck was nice but not usable for lack of chairs anywhere to sit to enjoy the sunrises and sunsets. Very easy check in and check out. The staff everywhere were very friendly. Look forward to a return visit.
Stayed 8 nights in Aug 2019
Response from India Stone on Sep 6, 2019
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest’s comments to help us improve on our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is very important to us and we hope you will give us another opportunity to provide you exceptional service in the future.

6/10 Okay

Nathaniel

Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Aug 2019
Response from India Stone on Sep 6, 2019
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest’s comments to help us improve on our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is very important to us and we hope you will give us another opportunity to provide you exceptional service in the future.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I was not told that when renting a condo, you have to pay extra for housekeeping. I did not see that on any details when I was looking for a Condo. The building had only one working elevator. We would have to wait up to 10 minutes for the elevator
Stayed 3 nights in Aug 2019
Response from India Stone on Sep 6, 2019
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest’s comments to help us improve on our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is very important to us and we hope you will give us another opportunity to provide you exceptional service in the future.

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from India Stone on Sep 6, 2019
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest’s comments to help us improve on our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is very important to us and we hope you will give us another opportunity to provide you exceptional service in the future.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

8/10 Good

megan

Liked: Cleanliness, property conditions & facilities, room comfort
Took several days to get towels after we had to use them to clean up overflow from the washing machine flooding. The maintenance man did come within minutes of us calling though. All in all a great stay
Stayed 6 nights in Jul 2019
Response from India Stone on Sep 6, 2019
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest’s comments to help us improve on our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is very important to us and we hope you will give us another opportunity to provide you exceptional service in the future.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool area is wonderful!
Stayed 3 nights in Jul 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

8/10 Good

tangela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for Luau
This is a great place to take a family vacation.
Stayed 3 nights in Jul 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall and very fun experience. Will recommend to a friend.
Stayed 1 night in Jul 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and beautiful.nice review enough kitchen supply clean bed beautiful furniture .
Stayed 4 nights in Jul 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

8/10 Good

Khai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

8/10 Good

Kaci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice, great location & amenities. Was perfect for our getaway.
Stayed 5 nights in Jul 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

10/10 Excellent

brandy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from India Stone on Sep 6, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

8/10 Good

Malvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and location, but need a few changes!
My stay was great except the ironing board was too small. Also, there needs to be more carts for unloading. We had to make several trips to the car to unload and load the bags due to a shortage of carts.Exiting the parking lot is a little dangerous. You at not able to always see what’s coming around the corner.
Stayed 2 nights in Jul 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice. This place has it all, pool, walk to beach, golf, etc.
Stayed 3 nights in Jun 2019

6/10 Okay

DeanKrontz, Sugar Hill, Georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are two entrances to the property. One side has guest check in the other does not. The property is split by a highway. Had to be redirected to find the check in. Each building or tower does not have a lobby with a guest service at least not the Luau towers. So if you need something you have to call the desk on the other side of the highway. There is not a daily turndown service unless you call to request. We didn't find this out until after the second day of not getting clean towels. I asked a cleaning crew member and he informed me to call. He was in the hallway of my room and I asked if I could at least exchange towels. He said no you have to call to request room turn down.... The beach. If you don't rent the chairs and umbrellas there is a designated place you can set up your own stuff. All the way in the back about 75 yards from the water and behind hundreds of property owned chairs and umbrellas. No signs posted. I was 'found' by property security and asked to move my chairs and belongings after having been on the beech for about an hour. They were asking others for description of who owned the stuff. I asked where the signs were to indicate this and they only responded with sorry for the inconvenience but if I wanted to rent the chairs near our stuff we could keep them and not move. All of the things I listed in this review is not posted anywhere or explained at the time of check in. Not likely to return. On the positive note. The overall property was nice.
Stayed 3 nights in Jun 2019

2/10 Terrible

Brent

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Will never go back
Rooms are small, hallways are too narrow, parking decks height are wayyy too low, parking garages are confusing and not enough property for the 2 buildings, pool and parking. No front or service desk. You have to go over across hwy 98 to Sandestin Welcome Center. Will never go back.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We have stayed at Sandestin before in one of the Lakeside 3 bedroom homes and rather enjoyed it. Unfortunately, we weren’t as pleased with the Luau condo. When first arriving for check in, the line was very long and initially only 2 receptionist processing folks and even that process was extremely long. The person at the front desk was not friendly, in fact, rather smug. The employee spoke in a low tone to where I couldn’t hear him over all the loud chatter in the background. Once arrived at the Luau Tower 1, we parked in the parking garage which smelled like the streets of New Orleans...not sure if there was a local trash compactor we were downwind from or what. The hotel/condo was very outdated and not kept up with. What limited interaction we had with the staff was also unfriendly. The room was relatively decent but more or less reminded me of a beach themed Best Western. We expected to have a kitchenette and washer/dryer but...that is only on certain rooms. Not a luggage cart in sight. At one point, there were several of them but never there when you need one. For $300 a night...I had higher expectations. The pool and overall amenities were fine. A bit pricey for food at the restaurants near by but let’s face it, that’s to be expected in a tourist area. The parking at Baytowne Wharf was about 1/2 a mile from the restaurants and entertainment. They have a parking garage but we were told we couldn’t use it, that it was reserved for Hotel guests and residents.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

2/10 Terrible

Daniel

Liked: Cleanliness, room comfort
Gave us a room already occupied. Hauled luggage all the way up to room across street at resort, and people already in room. Called to report, stayed on n hold 15 minutes. Little apology and 4 drink tickets good at only three places across the street of resort. Ice available next door tower.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good great good great spectacular fantastic exuberant
Stayed 1 night in Jun 2019

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little confusing at first, because we didn’t know to check in across the street from the entrance. Once we figured out what we needed to do, it was a very nice place to stay with a short walk to the beach! The room was very nice and had everything we needed! We will definitely recommend it to others and definitely be staying here again!
Stayed 4 nights in Jun 2019

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Beautiful property, wonderful people!
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from India Stone on Jun 8, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

8/10 Good

Patricio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel instalations, poor service level
Good hotel, we were worried because most of the reviews said that the check-in process was confusing, but we got there at 9pm and followed the instructions to the guest registartion office without any complications. The room was nice, with a nice view of the sea, clean and as expected. However, the issues started when going to the beach and the guest swimming pool. Since this is a big resort, the beach was very crowded. We had to move further away from the hotel to get a better spot and with less people. The main swimming pool was in the beachfront area and it was supposed to be only for hotel guests and no outside food or beverages were authorized. However, we saw that there was no control on who entered the pool. We saw a 15-people family that probably were not staying in the hotel enter the facilities. They carried a huge cooler with food and beverages and several pool floats. They invaded the pool and no one said anything. It's very disruptive when you pay more than 300USD per night for a vacation stay. Overall was a good stay, but you have to have patience if you are going on a long-weekend vacation (memorial day weekend in our case). Be prepared to pay for absolutely everything...there is nothing as courtesy for guests.
Stayed 3 nights in May 2019
Response from India Stone on Jun 9, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property. We would definitely stay here again!
Stayed 2 nights in May 2019
Response from India Stone on Jun 9, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were there on a weekend, and requesting for towels and or calling front desk is a nightmare. Front desk at the tine act as if we were bothering them and not trying to provide good customer service. We did receive our extra towels but it was very discouraging to want to ask for anything else.
Stayed 2 nights in May 2019
Response from India Stone on Jun 9, 2019
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest’s comments to help us improve on our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is very important to us and we hope you will give us another opportunity to provide you exceptional service in the future.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Very nice property. My mattress was very worn and uncomfortable.
Stayed 2 nights in May 2019
Response from India Stone on Jun 9, 2019
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest’s comments to help us improve on our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is very important to us and we hope you will give us another opportunity to provide you exceptional service in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great condo, close to the beach
The condo was excellent, the only negative comment I would have to write is about the bed. It’s a little wore, but besides that it was excellent. Not too far from the beach, and plenty of activities at the wharf. We would definitely come back.
Stayed 2 nights in May 2019
Response from India Stone on May 13, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from India Stone on Apr 20, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from India Stone on Apr 20, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Check in location is not close to the actual property especially if you do not have a car. They don't allow golf carts even tho its a golf cart community. the only way you may have one is to but a unit!
Stayed 5 nights in Feb 2019
Response from India Stone on Feb 26, 2019
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest’s comments to help us improve on our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is very important to us and we hope you will give us another opportunity to provide you exceptional service in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well put together, very peaceful and pleasant. Exactly what we needed for a short getaway.
Stayed 3 nights in Feb 2019
Response from India Stone on Feb 26, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon. Warm regards,

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, just make sure you know where to check in. Only thing that wasn't clear from the reservation.
Stayed 2 nights in Jan 2019
Response from India Stone on Feb 23, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon. Warm regards,

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great throughout Sandestin. The staff is friendly and helpful throughout the resort. We have stayed in other buildings at Sandestin previously.
Stayed 4 nights in Jan 2019
Response from India Stone on Feb 23, 2019
Thank you for choosing Sandestin Golf and Beach Resort on your recent visit to our area and for taking time to complete our survey. We value each and every guest’s interaction as we know you have a choice when deciding where to stay here in our area. I have had an opportunity to review your survey (review) regarding your stay at Sandestin Golf and Beach Resort and we are delighted to hear you enjoyed your time with us. The Sandestin team is highly committed to continuous improvement and delivering the best experience possible for our guests. We strive to exceed our guest’s expectations by providing the perfect variety of accommodations, the most innovative technology and the highest level of customer service. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to welcoming you back again soon. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Oct 2018

2/10 Terrible

Michael, New Orleans

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The property was pretty. Was there for one night and had booked through Travelocity. Had notified the property that I would be arriving late. Arrived at 1 AM and there was no directions on how to get to the Welcome Center and security guard waved me through. Drove to the Luau and building was locked with no one around. Drove back to the gate and was told that the center is across the street. Staff could not find my reservation. After emailing my Travelocity confirmation, she found it and gave me my room keys. Drove back to the property and parking was limited. Upon opening the door to my room, broom was propped against the bed, dust and trash all over the floor, bed not made, stains on the tile floor. Reported to front desk. Was now almost 2 AM and I needed to be up by 6 AM. Pillows did not have cases and were filled with dust bunnies. Woke up next day and the toilet had stains on the seat and the bowl was dirty. Reached for the first hand towel and was filled with blue toothpaste. Totally disgusting and repulsive. Not the norm for this property. Someone definitely did not do their job and management definitely lacking. Met with manager the net morning and she seemed nice and apologetic. She advised that she would speak to Travelocity and that I would be refunded 100% for the stay. I felt that they could offer 50% off next stay or a free night. I was traveling for business and my company paid for the room, but I had to stay in it. :-/
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean views (not beachfront). Property is clean. Pool is nice. Short walk to the beach. Great resort amenities.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience to the beach without the high price of the Hilton
Stayed 3 nights in Oct 2018