Blackout drapes, iron/ironing board, free WiFi, bed sheets
Check availability

Reviews of Inn on Destin Harbor, Ascend Hotel Collection

2.5 out of 5
Inn on Destin Harbor, Ascend Hotel Collection
402 Harbor Boulevard (Highway 98), Destin, FL

Reviews

7.2

Good

Rating 10 - Excellent. 303 out of 1002 reviews" "
Rating 8 - Good. 264 out of 1002 reviews" "
Rating 6 - Okay. 180 out of 1002 reviews" "
Rating 4 - Poor. 142 out of 1002 reviews" "
Rating 2 - Terrible. 113 out of 1002 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Carrie D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They are currently renovating outside, but that is totally fine and acceptable. Limited parking. We parked and stayed in the same spot until we left the next morning. Wish the breakfast was a little better. All cold things, would of liked some warm options. Overall a great hotel, super clean and the staff was so friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Keena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to the boardwalk, bars, restaurants. The staff was so nice and accommodating. Will definitely stay here again!
Stayed 4 nights in Apr 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place on the water!! Highly recommend you to never stay here so that there is more availability for when I want to stay here.
Stayed 2 nights in Apr 2024

6/10 Okay

Jonathan

Liked: Amenities
Disliked: Property conditions & facilities
Friendly staff dirty carpets and sticky floors.
Stayed 1 night in Apr 2024

4/10 Poor

Rebekah

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a shame because this place has so much potential. The rooms really are so cute. But the service was mediocre at best. Check in was at 4pm but they didn’t have our room ready til 530pm…. Upon taking the elevator to our floor, the first thing I noticed was that the floors were absolutely filthy. I’m super laid back, but this was downright gross. The TV/internet service was conveniently “down” for the duration of our stay, no one ever answered when I called downstairs to the lobby 3 different times. You can hear literally EVERYTHING through the walls and above and below you, just the water running in the bathroom above me was enough to wake me up in the middle of the night. It’s just a bummer. The views were perfect and the rooms at first glance were adorable- the stay could have been so wonderful- but it just wasn’t.
Stayed 1 night in Apr 2024
Response from Yulia Wilkinson on Apr 16, 2024
Dear Rebekah,Thank you for staying with us and taking time to write the review. We apologize for the shortcomings during your stay! We use your feedback to improve our facilities and services and hope that you visit us again.Kind regards,Yulia WilkinsonGeneral Manager

10/10 Excellent

Tink

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and clean staff was nice as well
Stayed 2 nights in Apr 2024
Response from Yulia Wilkinson on Apr 16, 2024
Dear Tink,Thank you so much for staying with us and taking your time to rate your experience and write such a nice review!We hope to welcome you back sometime soon!Kind regards,Yulia WilkinsonGeneral Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just changing the hallway carpet would give a major upgrade.
Stayed 1 night in Apr 2024
Response from Yulia Wilkinson on Apr 12, 2024
Dear James,Thank you for staying with us and for taking your time to rate us and write the review!Your feedback about the hallway is very well noted and we have started renovating them already. We hope you visit us again some time soon!Kind Regards,Yulia WilkinsonGeneral Manager

8/10 Good

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to stay here for a short time and it was exactly what we needed! The staff was great and we were so close to everything since we were mostly out in the day time. Only thing we didn’t like was that we had a room on the ground floor and it felt a bit unsafe having a sliding door right by the entrance of building. But the back deck was super cute to hangout and watch boats go by!
Stayed 1 night in Feb 2024
Response from Yulia Wilkinson on Apr 13, 2024
Dear Savannah,thank you for staying with us and taking your time to write a review. We would like to assure you that safety is our utmost priority, we have CCTV cameras monitoring the parking lot, 24 hrs reception ready to call authorities for help at any moment, also Destin is known as a very safe location. We hope you visit us again some time soon and we will do our best to offer you a room on a higher floor so you feel comfortable. Kind regards,Yulia WilkinsonGeneral Manager

4/10 Poor

Misael

Travelled with group
Disliked: Cleanliness, staff & service, amenities
It’s a lot of places that you can go around the hotel. That’s the good thing I found. Bot I have a friend who came with me at this hotel and he ask to clean his room and they didn’t clean anything for him.
Stayed 4 nights in Mar 2024
Response from Yulia Wilkinson on Apr 4, 2024
Dear Misael,thank you for staying with us and taking time to write a review. We apologize for the inconvenience of your friend related to not cleaning the room. It is unfortunate that we do not have details of your guests to check the reason for not offering service, often it would be a "Do not Disturb" door knob in place.We would like to welcome you back some time and have a chance to impress you with our hospitality.Kind regards,Yulia WilkinsonGeneral Manager

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Centrally located for us. Rooms need alittle upgrade.
Stayed 3 nights in Mar 2024
Response from Yulia Wilkinson on Apr 1, 2024
Dear Dave,Thank you for staying with us and for taking your time to rate us and write the review!We are working on our rooms being update d and we are looking forward to having you back some time! Kind Regards,Yulia WilkinsonGeneral Manager

4/10 Poor

Jonathon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Went to check in at 5pm and room was not cleaned yet so we had to wait as they rushed to cleaned it. Overall the property is not that impressive. It’s an older hotel in the Water with budget updates but not worth the price they are asking.
Stayed 1 night in Mar 2024
Response from Yulia Wilkinson on Apr 1, 2024
Thank you for staying with us and for taking your time to rate us and write the review!We apologize for the inconvenience regarding the 45-minute delay to your check-in! Kind Regards,Yulia WilkinsonGeneral Manager

10/10 Excellent

Chad

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This place is really good. Staff excellent close to everything. Clean well not terrible but not great. You will live
Stayed 2 nights in Mar 2024
Response from Yulia Wilkinson on Mar 25, 2024
Dear Chad,thank you for staying with us and taking time to write a review!We hope to welcome you back some time in future!Yulia WilkinsonGeneral Manager

10/10 Excellent

Katora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful
Stayed 1 night in Mar 2024
Response from Yulia Wilkinson on Mar 19, 2024
Dear Katora,Thank you so much for staying with us!Kind regards,Yulia WilkinsonGeneral Manager

10/10 Excellent

Cheyenne

Stayed 1 night in Mar 2024
Response from Yulia Wilkinson on Apr 13, 2024
Thank you for staying with us and for taking your time to rate your experience!Kind Regards,Yulia WilkinsonGeneral Manager

10/10 Excellent

Gabby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ocean view is nice
Stayed 2 nights in Mar 2024
Response from Yulia Wilkinson on Mar 14, 2024
Thank you for choosing to stay with us and taking time to leave a review!Kind Regards,Yulia Wilkinson General Manager

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service
Location was great! Loved the view of the harbor. Great value for this area. Staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from GUEST SERVICES on Mar 11, 2024
Dear Kelly, Thank you for staying with us and for your time writing the review. Inn On Destin Harbor - Ascend Hotel Collection

8/10 Good

Garrett E

Liked: Cleanliness, staff & service, property conditions & facilities
Large balcony
Stayed 2 nights in Dec 2023
Response from GUEST SERVICES on Mar 11, 2024
Dear Garrett, Thank you for staying with us and for your time writing the review. Inn On Destin Harbor - Ascend Hotel Collection

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Mar 2024
Response from GUEST SERVICES on Mar 11, 2024
Dear Gary, Thank you for staying with us and for your time writing the review. Inn On Destin Harbor - Ascend Hotel Collection

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times over the years. Have enjoyed it every time and they keep updating the place every time, nicer each time we go. Perfect location for walking to everything and the Harbor scenery is excellent !
Stayed 1 night in Feb 2024
Response from Yulia Wilkinson on Feb 26, 2024
Thank you so much for staying with us and taking time to write such a lovely review!We are looking forward to welcoming you back some time soon.Kind Regards,Yulia WilkinsonGeneral Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Yulia Wilkinson on Feb 17, 2024
Thank you so much for staying with us and taking time to rate us!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yulia Wilkinson on Feb 16, 2024
Thank you so much for staying with us and taking time to rate us!

2/10 Terrible

Megan

Disliked: Property conditions & facilities
With the upgrades they are working on doing this will be a cute property hopefully in the future. However when we arrived there was no hot water for showers and the door to our room had large gaps under and around the door making it feel unsafe to stay. We ended up checking out and staying at another hotel for the weekend.
Stayed 2 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear Megan,I would like to apologize profoundly for the inconvenience. We have ensured the hot water equipment is fully functional and backed up in case of emergency like it happened during your stay.We hope you visit us again and give us a chance to impress you with our hospitality!Sincerely yours,Yulia WilkinsonGeneral Manager

4/10 Poor

William

Business traveller
Destin, better pick a better one.
The shower didn’t work and the room was dirty. Called the front desk about a lack of hot water but nothing ever happened and nobody came up to fix the shower handle. It took an average of 25 mins before the shower would heat up enough to make it comfortable. Dirty sink, shower and toilet as well. Breakfast downstairs was awful as well.
Stayed 4 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear William,I would like to thank you for your detailed feedback. This is very helpful as we use your notes for training and making sure that similar inconveniences are not repeated.We have made significant improvement to our rooms and keeping working on it as well as cleanliness and guest services.We hope you visit us again and give us a chance to impress you with our hospitality!Sincerely yours,Yulia WilkinsonGeneral Manager

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear Margaret,Thank you for staying with us and your time to fill the survey! We hope to welcome ypou back one day!Sincerely yours,Yulia WilkinsonGeneral Manager

8/10 Good

Jane, Burlington

Stayed 8 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear James,Thank you for staying with us and your time to fill the survey!Sincerely yours,Yulia WilkinsonGeneral Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Amenities
Property was located in great location, didn’t realize it was off season & there would be renovations going on. Staff was very friendly!
Stayed 10 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear Karen,Thank you for staying with us and your time to fill the survey!Sincerely yours,Yulia WilkinsonGeneral Manager

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear James,Thank you for staying with us and your time to fill the survey!Sincerely yours,Yulia WilkinsonGeneral Manager

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Balcony sunset AND sunrise views with lots of dolphins in the mornings.
Stayed 2 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear Julie,Thank you for staying with us and your time to fill the survey.Mornings are our favorite too, we love watching dolphins playing!Sincerely yours,Yulia WilkinsonGeneral Manager

8/10 Good

Rick

Travelled with partner
Liked: Staff & service
Great location! Price much cheaper than other hotels in the area. Staff is incredibly hospitable. Room cleanliness was average. But locations trumps everything - would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear Rick,Thank you for staying with us and your time to fill the survey.We have improved our cleanliness a lot lately, hope to welcome you bacj some time soon!Sincerely yours,Yulia WilkinsonGeneral Manager

4/10 Poor

Eli

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the stay we are used to with this hotel
This was honestly a very disappointing stay. My wife and I have stayed at this property many times and always enjoyed it. We’ve never had a problem. This stay was an absolute cocktail of problems, beginning the moment we checked in. The first room we were assigned was a mess. One bed was unmade, and pillows were piled on the floor. We were moved to another room on the fifth floor, where there were gaps in the flooring (see picture) and overall the room was grungy. Then, during our stay, the person next to us checked out of the hotel and the hotel staff mistakenly checked us out of our room instead of them, issuing a refund for half our charges. When we arrived back at the hotel from lunch and they realized their mistake, they attempted to recharge us for the upcoming night. This set off a domino chain of phone calls to our room, multiple charges to our credit card, reversals of said charges, and charges again. It was a disaster that took all afternoon to iron out and consumed a good portion of our vacation. The manager was very kind and proactive about ironing out the problem, but she also seemed to be lost as to how to fix it. She ended up giving us one night free, which was appreciated, but at that point most of the day had been consumed. Additionally, the hot water in our room was cold, and the housekeeping staff blared music from the hallway both mornings while they cleaned. Overall, just a very disappointing stay. We were kind of glad to head home.
Stayed 2 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear Eli,I would like to apologize once again for all the shortcomings! I am glad we had a chance to discuss your experience over the phone and I had a chance to reassure you that we have made a lot of effort to avoid any repetition of similar situations.I sincerely appreciate that you love the property and agreed to visit us again and evaluate the improvements. Looking forward to welcoming you back!Sincerely yours,Yulia WilkinsonGeneral Manager

10/10 Excellent

Sharon

Stayed 2 nights in Dec 2023
Response from Yulia Wilkinson on Feb 10, 2024
Dear Sharon,Thank you for staying with us and your time to fill the survey!Sincerely yours,Yulia WilkinsonGeneral Manager

10/10 Excellent

Juvy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, courteous staff
Stayed 1 night in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear Juvy,Thank you for staying with us and your time to fill the survey!We have shared your kind compliments with the team and we are all excited to welcome you back some time!Sincerely yours,Yulia WilkinsonGeneral Manager

8/10 Good

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View
It was chilly but the view over the Harbor was excellent. So much sea life and both sunrise and sunsets.
Stayed 3 nights in Jan 2024
Response from Yulia Wilkinson on Feb 10, 2024
Dear Gerald,Thank you for staying with us and your time to fill the survey!We are so glad you enjoyed the view, it is indeed spectacular!Sincerely yours,Yulia WilkinsonGeneral Manager

2/10 Terrible

Esteban

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A building with a view not an Inn
You have a building with a nice view and location, you are not a Hotel... Room never got cleaned in all our stay. You breakfast is not such... Your rooms are dirty and lack minor comforts such as a small chest of draws to keep clothes. On my floor where there is supposed to be an ice machine, there is none, even with its sign. Parking is iffy.
Stayed 3 nights in Dec 2023
Response from Yulia Wilkinon on Feb 10, 2024
Dear Esteban,We are sorry that we did not meet your expectations during your last visit. We have made significant improvements to the property in terms of rooms cleanliness and conditions, breakfast and service, I hope you give us another chance and visit again!Sincerely yours,Yulia WilkinsonGeneral Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint
Stayed 3 nights in Dec 2023
Response from Yulia Wilkinson on Feb 10, 2024
Dear Michael,Thank you for staying with us and your time to fill the survey!Sincerely yours,Yulia WilkinsonGeneral Manager

10/10 Excellent

Vonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Yulia Wilkinson on Feb 10, 2024
Dear Vonda,Thank you for staying with us and your time to fill the survey!Sincerely yours,Yulia WilkinsonGeneral Manager

2/10 Terrible

Rod

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Yulia Wilkinson on Feb 10, 2024
Dear Rod,We are sorry that we did not meet your expectations during your last visit. We have made significant improvements to the property in terms of rooms cleanliness and conditions, breakfast and service, I hope you give us another chance and visit again!Sincerely yours,Yulia WilkinsonGeneral Manager

10/10 Excellent

Rachael

Stayed 1 night in Dec 2023
Response from Yulia Wilkinson on Feb 10, 2024
Dear Rachel,Thank you for staying with us and your time to fill the survey!Sincerely yours,Yulia WilkinsonGeneral Manager

10/10 Excellent

Merronda

Stayed 5 nights in Dec 2023
Response from Yulia Wilkinson on Feb 10, 2024
Dear Merronda,Thank you for staying with us and your time to fill the survey!Sincerely yours,Yulia WilkinsonGeneral Manager

10/10 Excellent

Krystan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yulia Wilkinson on Feb 10, 2024
Dear Krystan,Thank you for staying with us and your time to fill the survey!Sincerely yours,Yulia WilkinsonGeneral Manager

2/10 Terrible

debra

Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful view. Horrible front desk staff
Front desk staff is horrible. They couldn’t find my payment and told me it was my problem
Stayed 4 nights in Dec 2023
Response from Yulia Wilkinson on Feb 10, 2024
Dear Debra,We are sorry that we did not meet your expectations during your last visit. We have made significant improvements to our guest services, I hope you give us another chance and visit again!Sincerely yours,Yulia WilkinsonGeneral Manager

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities
Room was full of roaches. As soon as I turned on the lights in the room they scattered everywhere. I took a video and walked right out.
Stayed 3 nights in Dec 2023
Response from Yulia Wilkinson on Feb 16, 2024
Dear Jennifer,we are would like to profoundly apologize for the inconvenience and reassure you that we have applied every necessary measure to avoid similar situations in future.We hope you visit us again and we will have a chance to impress you with our hospitality!Kind Regards,Inn on Destin Harbor

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SECOND STAY
I love the harbor view and this is my return visit to this hotel it i located right in the heart of all the fun and food
Stayed 4 nights in Dec 2023
Response from Yulia Wilkinson on Feb 16, 2024
Dear Pauline,Thank you so much for staying with us and taking time to write a review.We hope to welcome you back sometime soon!Kind Regards,Inn on Destin Harbor

10/10 Excellent

earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
From Chanice at the front desk, The G.M., janice, so Sweet, and all the house keeping so accomadating.
Stayed 2 nights in Dec 2023

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Started off on 2nd floor but the heater in room wouldn’t work so they moved us to 1st floor and the smell when you waked in the hallway was awful. The smell of the room was not any better a very musty mildew odor. I kept a slight sinus headache from it all weekend long. Right on the harbor which is where I wanted to be for the boat parade.
Stayed 3 nights in Dec 2023

8/10 Good

Rich

Stayed 3 nights in Dec 2023
Response from Yulia Wilkinson on Feb 16, 2024
Dear Rich,thank you for staying with us and your time to rate us!Kind Regards,Inn on Destin Harbor

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Guest Services Rep on Dec 5, 2023
Thank you for your feedback. We look forward to seeing you again soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and courteous. The general manager greeted all by name made you feel comfortable. The facility was clean and safe, location was centered to shopping and attractions, and the overall was fantastic.
Stayed 7 nights in Nov 2023
Response from Guest Services Rep on Dec 5, 2023
Great feedback! Thank you for staying with us. See you again soon!