If it was based on staff I'd give it a 5 star rating. The pool was under construction and couldn't be used, elevators need renovations and have broken tiles, my room had cracked tiles on the bathroom floor, a hatch on the bathroom ceiling was starting to hang down. The fridge froze one of my salads so I turned it all the way down and then later that evening put sushi inside and it still froze all of that (half of a $70) meal. I will not be staying here next time... I will stay at the one in front for an extra 20/night. Again amazing staff but a run down hotel