All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Courtney Closson Front Desk Manager on Mar 27, 2024
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We truly value the opinions of our guests and are always striving to improve our services.We're sorry to hear that you were not completely satisfied with the comfort of your bed. Your comfort is our top priority, and we regret that the bed did not meet your expectations. Please know that we will look into the issue you've raised and take the necessary steps to address it.We hope that despite this issue, you were able to enjoy other aspects of your stay with us. We would love the opportunity to welcome you back and provide you with a more comfortable experience.If you have any further comments or suggestions, please feel free to contact us directly. We appreciate your understanding and hope to have another chance to exceed your expectations in the future.Warm regards,
Response from Courtney Closson Front Desk Manager on Mar 27, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
Response from Courtney Closson Front Desk Manager on Mar 27, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
Response from Courtney Closson Front Desk Manager on Mar 21, 2024
Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us. It's great to know that our staff and facilities met your expectations. We appreciate your recommendation and hope to welcome you back soon.
Response from Courtney Closson Front Desk Manager on Mar 18, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
6/10 Okay
christopher
Mar 10, 2024
Liked: Cleanliness, staff & service
Pool was not available
christopher
Stayed 2 nights in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 12, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the pool being out of service during your visit.Maintaining our facilities, including the pool, is of utmost importance to us, and we understand how disappointing it must have been not to be able to enjoy this amenity during your stay. Please rest assured that we are actively addressing the issue to ensure it is resolved promptly, and steps are being taken to prevent such occurrences in the future.We appreciate your understanding and patience in this matter and hope that despite this setback, you were able to enjoy the other aspects of your stay with us. Should your travels bring you back to the area, we would be honored to have the opportunity to welcome you again and provide you with the excellent experience you deserve.Thank you again for your valuable feedback.Warm regards,
A good, cheap place to stay. The pool is great for the kids and the family suite is a good price with tons of space for the whole family
Meredith
Stayed 1 night in Jan 2024
Response from General Manager on Mar 3, 2024
Hi MeredithGreat to see you found value in our affordable rates and the pool and family suite left such a good impression. Thanks for staying with us!Best RegardsMark Butler-Jenkins
8/10 Good
Candice
Mar 3, 2024
Liked: Cleanliness, staff & service
Good place but outdated.
Candice
Stayed 1 night in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 9, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate your it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
10/10 Excellent
Mike
Feb 27, 2024
Mike
Stayed 1 night in Feb 2024
Response from General Manager on Mar 20, 2024
Hi MikeThanks for staying with us and for the great rating!Best RegardsMark Butler-Jenkins
Response from Courtney Closson Front Desk Manager on Feb 26, 2024
Thank you for taking the time to fill to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
Response from Courtney Closson Front Desk Manager on Feb 17, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
Response from Courtney Closson Front Desk Manager on Feb 12, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate your time.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
Here on business, nice hotel, good restaurant and nice casino to make aome donations.
Devin Alexander
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Hi DevinThank you for taking the time to write a review. Glad to see that you enjoyed your stay and found value in our onsite amenities while here on your business trip. Thanks for staying with us!Best RegardsMark Butler-Jenkins
Good ammenities, lots of parking. Free breakfast was very good.
Dawn
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
HI DawnThank you for that great review, glad to see you found value in our amenities, ample parking and our deluxe hot breakfast offering. Thanks for staying with us!Best RegardsMark Butler-Jenkins
The fact that the parking is right in front of the entry and you don’t have to search for parking
Alicia
Stayed 1 night in Jan 2024
Response from Courtney Closson Front Desk Manager on Jan 25, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate your it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
10/10 Excellent
Ray
Jan 15, 2024
Ray
Stayed 1 night in Jan 2024
Response from Courtney Closson on Feb 5, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know
Response from Courtney Closson Front Desk Manager on Jan 18, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
Thank you for taking the time to give us your feedback on your most recent stay with us.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
8/10 Good
Kevin
Dec 14, 2023
Kevin
Stayed 2 nights in Dec 2023
Response from Courtney Closson Front Desk Manager on Dec 15, 2023
Thank you for taking the time to give us your feedback your most recent stay with us,I am happy to read that you enjoyed your stay with us.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards,
Response from Courtney Closson Front Desk Manager on Dec 12, 2023
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate your feedback.I am happy to read that you enjoyed your stay with us.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards,
Hi BrendaThank you for taking the time to post a rating regarding your recent stay with us, we love seeing that 5 out of 5. Thank you for staying with us!Best RegardsMark Butler-Jenkins
Friendly, accommodating staff!!
Will definitely stay there again
Jeffrey
Response from Courtney Closson Front Desk Manager on Feb 12, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate your time.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards
Hi SergeyThank you for that excellent 5 out of 5 rating and for staying with us!Best RegardsMark Butler-Jenkins
4/10 Poor
Cung
Nov 26, 2023
Cung
Stayed 1 night in Nov 2023
Response from Courtney Closson on Dec 30, 2023
Thank you for taking the time to give us your feedback.I am hoping you could give me some insight as to the issues you faced during your stay that caused you to score us so low.I would like to be able to be able to fix any problem that you had..If there is anything that I can do, please do not hesitate to let me know.Best Regards
Hi LeeThanks for taking the time to post a review about your recent stay with us, glad you enjoyed your stay!Best RegardsMark Butler-Jenkins
6/10 Okay
Alicia
Travelled with family
Nov 20, 2023
Liked: Cleanliness, staff & service
The jacuzzi wasn’t working properly. All I wanted was a relaxing night in the jacuzzi.
Alicia
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Hi AliciaThanks for taking the time to post a review. My sincerest apologies about the jacuzzi tub, would love the opportunity to make this up to you next time you are in Fort St. John, please just let me know when!Best RegardsMark Butler-Jenkins
Great location with a restaurant and casino on site. No reason to leave the hotel 👍👍
Carole
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Hi CaroleThanks for taking the time to post a review. Glad to see you enjoyed your stay and that you found value in the on site Chances Casino and Just Jacks restaurant. Thanks for staying with us!Best Regards,Mark Butler-Jenkins
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
Very nice property. Rooms clean and spacious and pet friendly. Airport shuttle was nice too.
Priscilla
Stayed 1 night in Oct 2023
Response from Courtney Closson Front Desk Manager on Nov 3, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
8/10 Good
Stephanie
Oct 20, 2023
Stephanie
Stayed 3 nights in Oct 2023
Response from Courtney Closson on Oct 22, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
I stay at the Pomeroy often for work and the staff is always very helpful and the room clean.
Carmella
Stayed 1 night in Oct 2023
Response from Courtney Closson Front Desk Manager on Oct 13, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
Response from Courtney Closson Front Desk Manager on Oct 10, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
8/10 Good
Eva
Oct 8, 2023
Eva
Stayed 1 night in Oct 2023
Response from Courtney Closson Front Desk Manager on Oct 10, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
Overall this is probably the best Hotel that I've stayed at for business. I would highly recommend it for any travel. Breakfast is good and the restaurant was equally as good. If there is one complaint that I can share it is that my last stay the room was good as always but the couch was stained and should either be replaced or thoroughly cleaned and the sink by the coffee pot was plugged and took a long time to drain.
I will absolutely stay there again.
Kevin
Stayed 5 nights in Oct 2023
Response from Courtney Closson Front Desk Manager on Oct 10, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.Thank you for letting us know about the issues with the room, we will be having these addressed immediately.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
8/10 Good
Jesse
Sep 29, 2023
Liked: Property conditions & facilities
👍
Jesse
Stayed 1 night in Sep 2023
Response from Courtney Closson Front Desk Manager on Oct 4, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
I came for a conference and my room was clean and spacious. I appreciated the fridge in the room and microwave (Altho didn’t use it this trip). Friendly staff.
Sarita
Stayed 3 nights in Sep 2023
Response from Courtney Closson Front Desk Manager on Sep 28, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback. I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
Response from Courtney Closson Front Desk Manager on Sep 28, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback. I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
2/10 Terrible
Curtis
Sep 21, 2023
Liked: Property conditions & facilities
Curtis
Stayed 1 night in Sep 2023
Response from Courtney Closson Front Desk Manager on Sep 22, 2023
Hello CurtisI am sorry to read that you did not enjoy your stay, could you please give me some insight as to what the issues were? I would like to be able to address them to make sure they can be corrected.Thank you
Hi MargareteThank you for that great 8 our of 10 rating, and of course for staying with us!Best RegardsMark Butler-Jenkins
4/10 Poor
Jamie, Grande Prairie
Travelled with group
Sep 16, 2023
Disliked: Staff & service
Booked a king suite, given a queen. Mattress was worn out and could feel springs and sag. Cream for coffee was curdled.
Jamie
Stayed 1 night in Sep 2023
Response from Courtney Front Desk Manager on Sep 16, 2023
Thank you for taking the time to give us your feedback.I am sorry to hear you your not happy with your stay, I looked into what room type you stayed in well on your visit, and it was a King Suite the same as what was booked.I will be looking into the creamer issues in the rooms to ensure that they are all fresh, and thank you for bring that to our attention.We hope you will give us a second chances next time you are in Fort St John.Thank you
The service was excellent.. especially the gentleman who did breakfast service.. he also helped load out car as my husband was on crutches ..everyone always friendly and engaging!
Verified traveller
Stayed 5 nights in Sep 2023
Response from Courtney Closson Front Desk Manager on Sep 16, 2023
I would like to thank you for taking the time to give us your feedbacd on your most recent stay with us, I am so happy to see you enjoyed your stay with us.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
I didn't like the fact I got to the hotel at 2:45 PM and I could not check in Early. I found other Hotels in FSJ way more accommodating for this issue. Also the mattress was not very comfortable in my room as I could feel springs.
Darwyn
Stayed 1 night in Sep 2023
Response from General Manager on Sep 14, 2023
Hi DarwynThanks for taking the time to provide some feedback about your recent stay with us. I am sorry we were unable to accommodate your early check-in request, we normally are able to do so, and I will be looking into the bed in your suite and replace the mattress if needed. Hope you will consider staying with us again.Best RegardsMark Butler-Jenkins
2/10 Terrible
Ben
Sep 13, 2023
Ben
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Hi BenSorry to see you did not enjoy your stay, would appreciate any additional feedback on how we could have made your stay better and address any concerns you may have had.Best RegardsMark Butler-Jenkins
Response from Courtney Closson Front Desk Manager on Sep 14, 2023
I would like to thank you for taking the time to give us your feedbacd on your most recent stay with us, I am so happy to see you enjoyed your stay with us.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you
Really enjoyed our stay & would absolutely be back. You will hear some highway noise, loud vehicles and construction right away at 8:01 am. We felt really welcome & at home as a family of four. And honestly - stay for the breakfast. It's amazing and the value offering it for guests is incredible.
Emily-May
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Hi Emily-MayThanks for that great 5 star review! Really happy to see you enjoyed your stay and found value in our great breakfast offering! Construction nearby should be over soon. Thanks for staying with us.Best RegardsMark Butler-Jenkins
Response from Courtney Closson Front Desk Manager on Oct 28, 2023
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Thank you