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Reviews of Rest Inn Fort Smith

2 out of 5
Rest Inn Fort Smith
3600 Grinnell Ave, Fort Smith, AR

Reviews

7.2

Good

Rating 10 - Excellent. 160 out of 600 reviews" "
Rating 8 - Good. 207 out of 600 reviews" "
Rating 6 - Okay. 112 out of 600 reviews" "
Rating 4 - Poor. 66 out of 600 reviews" "
Rating 2 - Terrible. 55 out of 600 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was quiet and clean. Easy parking.
Stayed 1 night in Apr 2024

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at many last option Hotels/Motels/Inn and not one of them was as Dirty as this Rest Inn location in Fort Smith. Hell many pieces of furniture throughout the room was broken or missing a part. Details the 2nd Hand office chair was missing an arm rest and all of the bedding linens, pillows, and chair cushions had holes & Worst of all many Unknown Stains on Walls and Furniture.
Stayed 1 night in Apr 2024

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Actually alright and staff always available and curious. Pool was empty, was very difficult to find a place during the eclipse weekend. Only available one night had to stay at much worse place it was scary place the other hotel. Was glad to have forest inn .
Stayed 1 night in Apr 2024

10/10 Excellent

Nikki

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was older and they were having work done but staff was great and room was clean
Stayed 1 night in Mar 2024

2/10 Terrible

Hana

Disliked: Cleanliness, staff & service, property conditions & facilities
bed bugs
Stayed 1 night in Apr 2024

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Holes in carpet, walls even the chair.. air conditioning unit had brown stuff on the front Sheets and towels that at one time been white looked like they had been washed in muddy water

4/10 Poor

Garrett

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Burnt holes in the bedding, roaches in the room, and disco lighting as a nightlight. Would not recommend nor would I have another employee stay here.
Stayed 1 night in Apr 2024

2/10 Terrible

Gabrielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the roughest hotel I’ve ever stayed at. Things looked OK in the lobby. The floors were clean, and they decorated, however it reeked of cigarettes. My non-smoking room left all my clothes with a residual cigarette smell. The bathroom was musty, molding was missing in areas and the sheets although appeared to be clean had cigarette burn holes. At one point there was a police car out front so that resulted in me feeling even more unsafe.
Stayed 1 night in Apr 2024
Response from Jhon on Apr 4, 2024
Sorry for your convenience. This is an indoor smoking facility. We recommend to take the nonsmoking room down stairs if you aren’t smokers.

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Jeremiah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service
Staff is amazing... The rooms are clean..
Stayed 1 night in Mar 2024

8/10 Good

Madelyn

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! This place needs to be shut down due to safety issues. I'm in the process of filing a complaint with the city.
Stayed 6 nights in Feb 2024
Response from Allen on Mar 9, 2024
We are experiencing busy times. Our front desk open 24/7 and Video security 24/7. We are in a process of remodeling all rooms. If any of our good guests experience any issues our customer service take action immediately. This is a very safe location in town.

10/10 Excellent

Brittney

Stayed 5 nights in Feb 2024

10/10 Excellent

Brittney

Very pleased
Stayed 7 nights in Feb 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
I think there were at least 10 prostitutes on my floor. Someone had a bird inside. Random people knocking at my door. Oh, and a baby screaming like it’s mom overdosed.
Stayed 2 nights in Feb 2024

2/10 Terrible

Rick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was disgusting, smelled like dog and cigarettes. The sheets had cigarette burns and was very dingy or dirty. The exit door was off it hinges and hall way entry carpet was beyond nasty. Left knowing that expedia would not refund . Would never stay at Rest Inn and will no longer book through Expedia.
Stayed 1 night in Feb 2024

8/10 Good

Amy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Friendly and helpful staff, easy check in, great value, convenient, smelled nice, appeared mostly clean, furniture was in good shape, tv worked great, ac/heat worked great, coin laundry/snacks/exercise equipment/coffee/atm on site, pool on site-but not in currently working order, parking sufficient, close interstate/shopping/food. Could use some updates/refreshing, bathtub super old looking/cracked/rusted on bottom, tile somewhat smashed in, sink drained very slowly, shower curtain not washed and stuck together at bottom, toilet ran a while, bathroom plug clearly had caught fire at one point, fridge was not cleaned out at all and had some sort of brown liquid in the bottom, workers were working on the room directly above all afternoon/evening until about 2am when we called the front desk and asked that they please stop for the night so we could get some sleep. Bring your own shampoo and soap!
Stayed 1 night in Jan 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel I've ever been. Very rude staff and dirty environment
Response from Allen on Jan 28, 2024
Sorry for your inconvenience. Our check out time is 11AM. You signed and initiated. Most hotel in U.S.A check out time either 11AM or 12 PM the most not as you wish. Front desk just followed the company policy.

10/10 Excellent

Whitney

Stayed 1 night in Jan 2024

6/10 Okay

Brittany

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Brenda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I was going to make some coffee in my room. A live roach was in back of it. Needless to say I didn't have coffee after that. Then I was in my room watching TV. My room door was opened with a key by a person who was told my room was empty! What the hell!! Of course a sign at the office said NO REFUNDS. HORRIBLE PLACE and very UNSAFE
Stayed 2 nights in Jan 2024

2/10 Terrible

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities
very dirty
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
NOT A GOOD EXPERIENCE!!
Stayed 2 nights in Dec 2023

2/10 Terrible

Erin

Disliked: Cleanliness, property conditions & facilities
it was disgusting
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel quiet
Stayed 3 nights in Nov 2023

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine
Stayed 1 night in Nov 2023

2/10 Terrible

Jazmine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Had bed bugs, mold in the bathroom all over, a moldy coffee bag in the coffee machine. When told the front desk immediately after we saw a bed bug in the sink, she had hardly any reaction making me think this happens often and they might not do anything about it. We asked for a refund and they were very adamant about not being able to give us one until we ask to call a manager. I know this place likes to respond rudely but we have pictures and video of these bed bugs and tons of bites.
Stayed 2 nights in Nov 2023

4/10 Poor

MARTIN

Disliked: Staff & service, property conditions & facilities
My commode would not flush. Manager said maintenance man would arrive soon (at the motel); provided me with a plunger in meantime. Maintenance man appeared 2 hours later and advised that he lived on the property. He used a snake device, but flushing remained slow (but feasible). Manager also advised that my room (101) was not the only one with this type of problem. I stayed three nights; towels were replaced only on request and guest turning your used ones in first. Sign stated that if you failed to check out by 11 am, then you would be charged for another full day stay, without exception. I can understand that, but it did not create a "friendly" atmosphere. I will say that for the price it was what one might expect. Occupancy rate was low, and many persons were living there long-term. It was quiet and reasonably clean. This is not a 2-star property! It displayed an 8.2 travel advisor rating sticker (must have been from years ago).
Stayed 3 nights in Nov 2023

4/10 Poor

Kerry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's dirty loud and has a lot of long term guests
Stayed 1 night in Nov 2023

2/10 Terrible

Ragan

Disliked: Cleanliness, staff & service, property conditions & facilities
Sketchy area, employees had no idea what they were doing, and manager wasnt very helpful at all. Even for the cheap price it was still over priced.
Stayed 2 nights in Nov 2023

4/10 Poor

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Jared

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This place is old, which is ok. There’s not much that can be done about that, but there are things that could be done to make it nicer. There are holes in the carpet, wall holes that haven’t been properly repaired, a bathroom door that has the top layer of wood board coming off, and other issues. There was wadded up toilet paper stuffed in the peephole, hair all over the shower wall, and lots of mildew in the shower tile. Plus, the whole place smells bad. There is a mix off smoke odor, animal odor, and other malodors.
Stayed 1 night in Oct 2023

2/10 Terrible

Carl, Mcloud

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, trash was under the bed
Stayed 1 night in Oct 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SMELLY
You walk in and its the most humid motel you have ever entered. It smells moldy. The front desk is covered with a cheap plastic/glass that is smeared with 1 million different fingerprints. We saw a cockroach going towards the room. Open the room and it smells worse. The bathtub looked like there was some kind of blood stains. There is literally only 1 towel. I had to go to the front desk 3 different times to request another towel. The lady requested to check my room to make sure i didn't have more than 1 towel . The towel was crusty and thin as 1 ply toilet paper. I heard another guest was shocked by turning on the bedside lamp. They never apologized for anything. Sketchy activities right outside the lobby door. Neighbors dogs were unleashed. My lungs felt like there was debris in them the morning after. Check out counter was rude. Save yourself and don’t stay!
Stayed 1 night in Sep 2023
Response from Allen on Oct 4, 2023
For any issues guest immediately ask for either room change or leave. We work hard and open 24/7 front desk to maintain better service. This complaint came because of the money refund issue. We don’t expect the guest with full of advantage and end of the day asked for refund. We are here to better serve. If any issues please let the front desk immediately know and we ll stay on top to take care our guests.

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Payment was set up to be paid at property and they ran my card 4 days before check in. Comforter and sheets had holes, ac unit was nasty, walls were nasty.
Stayed 1 night in Sep 2023

6/10 Okay

Ron, Overland Park

Business traveller
Liked: Staff & service
It’s dark Run down
Stayed 1 night in Sep 2023

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Run away!!
Booked for business. Got to room and immediately turned around and left. Absolutely disgusting! Roaches on the floor, bugs on the bed and vomit on the carpet. Do yourself a favor and stay somewhere else.
Stayed 2 nights in Sep 2023

10/10 Excellent

Casimer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Emil

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towel, dirty carpet and stain on bed
Stayed 1 night in Aug 2023
Response from Allen on Aug 30, 2023
Our front desk open 24/7 and issue they will take care immediately. We will take action on this .

8/10 Good

Brian

Stayed 1 night in Aug 2023

8/10 Good

Catherine

Stayed 1 night in Aug 2023

8/10 Good

Terra

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Allen on Aug 30, 2023
Thanks for the review.

2/10 Terrible

Scott

Disliked: Cleanliness
Bed Bugs! Bed Bugs! Bed Bugs!
Stayed 1 night in Aug 2023
Response from Allen on Aug 30, 2023
We have checked and found no issues. Still we did the treatment for prevention.

10/10 Excellent

HECTOR, THE WOODLANDS

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay but dated Beds a little hard. Overall about a 7.
Stayed 1 night in Oct 2019
Response from Allen on Oct 13, 2019
Thanks for the review. We ll pass it on to management. Thanks