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Thank you for your positive feedback! We're delighted to hear that you had a great stay with us and that you found our location quiet and convenient.If there's anything specific that made your stay enjoyable or if there are any areas where we can further improve, please feel free to let us know.We appreciate your patronage and hope to welcome you back again soon!
The staff here were amazing. Front desk, housekeeping, breakfast room and even maintenance personnel, each encounter I was met with a smile and a greeting. The texting option was wonderful as well as I had lost my voice prior to my arrival, so it was very convenient for myself to utilize this option.
Jocelyn
Stayed 4 nights in Apr 2024
Response from Andrew Mackinnon on Apr 16, 2024
Thank you very much for the review Jocelyn. I am very happy you enjoyed the hotel and we look forward to seeing you again.
10/10 Excellent
Heather
Apr 9, 2024
Mall just down the sidewalk. Lots of eating spots you can walk too. Good breakfast and nice eating area inside and outside
Heather
Stayed 1 night in Apr 2024
Response from Andrew Mackinnon on Apr 16, 2024
We're thrilled to hear that you enjoyed your stay with us! It's fantastic that our location near the mall and various dining options added to your convenience and enjoyment.We're also pleased that you liked our breakfast offerings and found our eating areas both inside and outside to your liking.Thank you for taking the time to share your positive experience, and we look forward to welcoming you back during your next visit!
Attractive reception area and clean room. Convenient parking. Handy in-room coffee bar. I would stay here again.
James
Stayed 4 nights in Mar 2024
Response from Andrew Mackinnon on Apr 16, 2024
Thank you for your wonderful review! We're delighted to hear that you found our reception area attractive, and that your room was clean and comfortable. It's great to know that our parking facilities and in-room coffee bar added to your convenience and enjoyment during your stay.We truly appreciate your kind words and are thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back for another excellent experience in the future!
Overall one of the nicest on our journey. Walkable to eating, grocery and other shopping. Nice breakfast as well. Only one issue and that’s the 200$ deposit. We stayed one night and they charged deposit on day we checked in and next day as well. This stays pending for at least three days. Thankfully we only stayed one night
Heather
Stayed 1 night in Mar 2024
Response from Andrew Mackinnon on Apr 16, 2024
Thank you for sharing your experience with us. We're delighted to hear that you found our hotel to be one of the nicest on your journey and that our convenient location and breakfast offerings added to your enjoyment.We apologize for any inconvenience caused by the deposit charge. We understand that this can be frustrating, and we appreciate your patience. Rest assured, we'll review our procedures to ensure that future guests are not inconvenienced in the same way.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
Thank you very much for rating your stay with us. I am happy you enjoyed the hotel and we look forward to seeing you again when you are back in the future.
4/10 Poor
Denis
Feb 27, 2024
Denis
Stayed 1 night in Feb 2024
Response from Andrew Mackinnon on Apr 16, 2024
Thank you very much for the review Denis. I am sorry we obviously did not meet your expectations. I encourage you top reach out to the hotel and ask to speak to the General Manager so we can hopefully address your concerns.
This is the best hotel in Fort Saskatchewan, as you see by its Expedia ratings. Little things; like glass glasses, not plastic disposables. The shampoo is in the shower where you need it, not on display on the bathroom counter. Staff is always good. This hotel was lovingly built by a gentleman who thoughtfully put framed historic photos of Fort Saskatchewan in the hallways and all the rooms. The Kanata chain took over just as oil prices dropped around 2015, but it has held up well despite what must be tight maintenance budgets. I recommend it.
We stayed at the Kanata for a conference we were attending nearby the hotel. The hotel was clean and the beds were cozy. We enjoyed the free continental breakfast although the coffee could have been waaaaay better, but hey... Tim Horton's was not far away!
Really enjoyed the room which had a separate sitting area. Comfortable furniture, very good room.
Sheilagh
Stayed 1 night in Jan 2024
Response from Josh - General Manager on Feb 2, 2024
Hello Sheilagh,Thank you for taking the time to share your recent experience at the Kanata Inns. We are delighted to hear you enjoyed our rooms. We look forward to hosting you again soon.
We stayed at this hotel for one night on NYE. We found it had a jacuzzi suite so we thought we would treat ourselves. We had never stayed here before and found it to be so delightful.
Check in was a breeze, the front desk was very attentive and friendly. There was not a huge amount of guests so they were less busy that night.
Finding the room was easy and we noticed the layout to be nice and the touches were rustic. We noted the hot tub was out of order but the workout room was well equipped. Elevator was quick.
Suite was amazing! Having the bedroom separate from the seating area was very nice. The jacuzzi is in the bedroom and has a good pressure for the jets. Water temperature was great and it filled up quickly. There were nice touches in the room for amenities such a body wash, shampoo and conditioner plus some nice touches for the jacuzzi. Having a steam shower was also very nice. I had never stayed in a room with one before so it was a unique experience. The room had more than adequate linens and towels. The bed was comfortable but tended to squeak quite a bit. Having the window with the ability to open it was also quite nice. We slept comfortably.
Breakfast was adequate however the food trays did not keep the food hot enough. Could not try pancakes as the machine was not filled. The rest of the food was very nice and seemed to have some personal touches rather than the mass produced items of other large hotel chains. Definitely will return!
Linda
Stayed 1 night in Dec 2023
Response from Josh - General Manager on Jan 9, 2024
Hello Linda,Thank you for taking the time to write such a nice review about our hotel. We are delighted to hear you enjoyed our Jacuzzi suite and our amenities on-site. Thank you as well for the feedback we are looking at changing the chafing dishes in the breakfast room to electric. We look forward to hosting you again in the near future.
Response from Josh - General Manager on Dec 13, 2023
Hello Rob,Thank you for taking the time to write a review. We are delighted to hear you enjoyed our hotel. We look forward to seeing you again soon in the near future.
The Kanata Inn provided great value. It was an enormous upgrade for the hotel I switched from. The front ladies were super friendly and welcoming.
Matthew
Stayed 3 nights in Nov 2023
Response from Josh - General Manager on Dec 13, 2023
Hello Matthew,Thank you for taking the time to write a review. We are delighted to hear our hotel exceeded your expectations. We look forward to seeing you again soon in the near future!
Fantastic hotel. Room was great, bed was so comfortable. Everything was clean. Staff were great
Sonya
Stayed 1 night in Nov 2023
Response from Josh - General Manager on Dec 13, 2023
Dear Sonya,Thank you for taking the time to share your recent experience at our hotel. We are delighted to hear you enjoyed our clean rooms and comfortable beds. We look forward to seeing you again soon!
Hotel was chosen for close proximity to the hospital. Room was extended twice with no issues at all. Easy commute into Edmonton. Breakfast was included and tasty! Location is quiet.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Josh - General Manager on Dec 13, 2023
Dear guest,Thank you for taking the time to post a review. We are delighted to hear you enjoyed our facility and the proximity to the hospital. We are delighted to hear you enjoyed our breakfast and look forward to seeing you again soon!
Response from Josh - General Manager on Dec 13, 2023
Dear Luis,Thank you for taking the time to leave a review. We are glad to see you enjoyed your stay while at the Kanata Inn. We look forward to hosting you again in the near future.
10/10 Excellent
Craig
Oct 26, 2023
Craig
Stayed 1 night in Oct 2023
Response from Josh - General Manager on Dec 13, 2023
Thank you for writing a review on your recent stay. We are delighted to see you enjoyed your time at the Kanata. We look forward to seeing you again soon.
Response from Josh - General Manager on Dec 13, 2023
Hello Angie,Thank you for taking the time to share your experience at the Kanata Inn. We are delighted to hear once again you enjoyed your time at the Kanata Inn. We look forward to seeing you again soon!
10/10 Excellent
Alan
Oct 19, 2023
Alan
Stayed 1 night in Sep 2023
Response from Josh - General Manager on Dec 13, 2023
Thank you for taking the time to post a review Alan. We are delighted to see you enjoyed your stay and look forward to seeing you soon.
Response from Josh - General Manager on Dec 13, 2023
Hello Arlene,Thank you for taking the time to share your recent experience at the Kanata Inn. We look forward to hosting you again soon!
4/10 Poor
Randy
Oct 16, 2023
Disliked: Staff & service
Randy
Stayed 1 night in Oct 2023
Response from Josh - General Manager on Dec 13, 2023
Hello Randy,I am sorry you didn't enjoy your staff. If there is anything we can do please reach out directly to the general manager and i would be happy to talk about how we can improve the overall experience.
Response from Josh - General Manager on Dec 13, 2023
Hi Douglas,Thank you for taking the time to post a review. We are happy to see you enjoyed your time at the Kanata Inn. We look forward to seeing you again in the near future.
This is one of my favourite properties. Nothing super fancy, but everything is just right. I also look forward to my stay.
Mark
Stayed 2 nights in Sep 2023
Response from Josh - General Manager on Sep 30, 2023
Hello Mark,Thank you for taking the time to share your recent experience. We are delighted to hear you enjoyed your stay. We look forward to seeing you again soon!
We absolutely loved our stay. The Kanata is an excellent, clean, very comfortable stay and is relatively close to everything in Fort Saskatchewan. Breakfast was also very good. We highly recommend this hotel if you are in the area.
Adrian
Stayed 2 nights in Sep 2023
Response from Josh - General Manager on Sep 30, 2023
Hello Adrian,Thank you for taking the time to leave a review. We are delighted to hear you enjoyed your stay and our breakfast. We look forward to hosting you again soon.
The property was great and the bed was comfortable. Only thing was the pillows weren’t great. I can’t name a hotel that has a good pillow though.
Clayton
Stayed 3 nights in Sep 2023
Response from Josh - General Manager on Sep 30, 2023
Hello Clayton,Thank you for sharing your recent experience at the Kanata Inn. We are delighted to hear you enjoyed our beds. We look forward to having you back at the hotel soon.
We’ve stayed at this hotel every year for the past 3 years and the staff especially never fail to make it an amazing and stress free experience. I had to cancel a night and the lady I talked to was extremely helpful and let me off the phone while she figured out our stay. I’ve never been to a hotel with such consistent, helpful, and kind staff every single year.
Emily
Stayed 2 nights in Sep 2023
Response from Josh - General Manager on Sep 30, 2023
Hello Emily,Thank you for taking the time to share your recent experience at the Kanata Inn. We are delighted to hear our staff continue each year to go above and beyond. We value all of our customers and look forward to hosting you again soon.
This is our favorite hotel to come to in Fort Sask!
Angie
Stayed 1 night in Aug 2023
Response from Josh - General Manager on Aug 31, 2023
Hi Angie!Thank you for taking the time to write a review. We are happy to hear we are your favourite hotel in the area. We look forward to hosting you again soon.
8/10 Good
Eunice
Aug 28, 2023
Eunice
Stayed 1 night in Aug 2023
Response from Josh - General Manager on Sep 30, 2023
Hello Eunice,Thank you for taking the time to leave a review. We look forward to seeing you again in the near future.
I brought my pet bird and my aging mother and they were super accommodating…this is my second time to stay there and they never disappoint. I’ll definitely be back!
Tina
Stayed 5 nights in Aug 2023
Response from Josh - General Manager on Aug 31, 2023
Hello Tina!Thank you for taking the time to share your recent experience at the Kanata Inn. We are delighted to hear you and your bird enjoyed your time at the Kanata Inn. We look forward to having you return soon.
The staff was pleasant and easy to get along with, room was clean, quiet and comfortable.
David
Stayed 1 night in Aug 2023
Response from Josh - General Manager on Aug 31, 2023
Hello David!Thank you for taking the time to share your recent visit with us. We are delighted to hear our staff were pleasant and you were comfortable during your stay. We look forward to seeing you again soon in the near future!
Response from Josh - General Manager on Aug 31, 2023
Hi Michelle,Thank you for taking the time to share your recent experience at the Kanata Inn. We are delighted to hear you enjoyed your time here. We look forward to seeing you again in the near future.
10/10 Excellent
Heather
Jul 2, 2023
Heather
Stayed 1 night in Jul 2023
Response from Jessie on Jul 5, 2023
Thank you for your review, Heather. We hope to see you next time you are in town!