2 outdoor pools, open 9 AM to 10 PM, sun loungers

Reviews of The Neptune Resort

3 out of 5
The Neptune Resort
2310 Estero Blvd, Fort Myers Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Grace Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! Such a cute property. Check-in was awesome as the lady was giving us so many recommendations. Loved being able to use their lounge chairs for the beach everyday and being so close to the water. All the popular bars and restaurants are within 10 min walking distance. Definitely would stay again.
Stayed 4 nights in Sep 2022

10/10 Excellent

Aimee Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Neptune is the best place to stay on Fort Myers Beach.
Stayed 7 nights in Sep 2022

6/10 Okay

Michael, MIAMI

Travelled with pets, Travelled with partner
On the positive side, overall, the property is very well located, so being so close to the beach and other outside amenities was a plus. Also, the studio suites have the essentials, which was nice. The negatives were the extremely noisy air conditioning unit in the room, which made sleeping almost impossible, and the very rude and noisy crowd that took over the pool area and made it impossible for other guests to enjoy.
Stayed 2 nights in Sep 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s small, it’s right on the beach, it’s very easy to navigate, good location.
Stayed 3 nights in Sep 2022

4/10 Poor

MARK

Travelled with family
Disliked: Staff & service
No air conditioning in my suite never was fixed
I paid for 2 queen size suites and the one suite I had room number 207 , the air conditioner was not working and it was over 80 degrees in there, the maintenance came up 2 times but it never got fixed, it blew warm air. The 5 people in that room had to stay in 206 with the rest of us, so there was 9 people in one room. I told the front desk person the next morning , and he was rude and told me it had been fixed, then he sent another maintenance man up , and he was very friendly, and he said it is broken it is hot in here. I told the front desk that I don’t think I should have to pay for the room, or st lease get half off because it got used only for 2 showers. He said no and then told me I could have a free 2 hour later check out. We have been coming to the Neptune for 10 years, and I was very disappointed. I feel I should of at least been offered half off the nightly rate. The pool area needs to be monitored better as well, people were in the pool eating hamburgers and drinking , food was spilling in the water , many employees walked by and nobody said anything. I won’t stay there anymore , it used to be a very well run place .
Stayed 1 night in Sep 2022

10/10 Excellent

MIRIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Sep 2022

6/10 Okay

Xochitl

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
What I liked about this property was location and how convenient the beach was on site. What I disliked was customer service. Checking in took about 30 minutes and the receptionist did not explain to the growing chek in line on why it was taking to long. Although my room looked clean the carpet was ripped up also the comforters were to due to other guest with there animals. Guest that don't have animals shouldn't be in rooms that clearly other animals have been in. I couldn't be barefoot because of dog hair getting stuck in my foot. The couches also have a little smell to it.
Stayed 1 night in Sep 2022

10/10 Excellent

Vladimir, miami

Stayed 1 night in Sep 2022

6/10 Okay

Yeny

Travelled with family
Liked: Cleanliness
En el area del bbq no hay agua para lavarse las manos y la alfombra del cuarto estaba toda rota
Stayed 1 night in Sep 2022
Response from Your Neptune Family on Sep 25, 2022
Thank you for your feedback and letting us know. We will look into this further and adjust to better serve our guests.Again, thank you and we hope to see you again in the future.Till next time,

6/10 Okay

Catherine, Naperville

Stayed 3 nights in Sep 2022

10/10 Excellent

Carolyn

Stayed 2 nights in Sep 2022
Response from Your Neptune Family on Sep 25, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again.Till next time,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Your Neptune Family on Sep 25, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again.Till next time,

8/10 Good

Liza

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
It is a good location, close to a lot dining places and the beach. Pros:Property allows pets, location. Cons:I was not happy with the "Pet Fees" policy. There is the same flat charge of $100.00 if you stay 1-2 nights vs. 7-10 nights. Would be much reasonable if the property will charge per night flat $100.00. Also, bath towels very outdated and need to be replaced by newer one.
Stayed 2 nights in Sep 2022
Response from Your Neptune Family on Sep 23, 2022
Thank you for your feedback and letting us know. We will look into this further and assess to better serve our guests.The pet fee is a cleaning fee, which applies no matter the length of stay.Again, thank you and we hope to see you again in the future.Till next time,

4/10 Poor

Sherry

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay here!!
Stood at the front desk for about 20 min while they were taking care of someone on the phone. No information on where things around the hotel were (ice, vending, etc.) no book telling guests anything!! It was hot w a wall ac unit and the private balcony??! No it went around the corner and had a simple gate anyone could open. 356$ for??? Uncomfortable beds no amenities as far as we knew!! I will never stay there again especially since I had stayed at the lighthouse a few weeks prior and it was 165$ a night and it was old but they still had amenities and a restaurant bar down stairs!! The staff was helpful unlike the ones at Neptune!! Very disappointed and waste of money!!!
Stayed 1 night in Sep 2022
Response from The Neptune Resort on Sep 20, 2022
Thank you for your feedback and letting us know. We will look into this further and retrain to better serve our guests.Again, thank you and we hope to see you again in the future.Till next time, Your Neptune Family

8/10 Good

Raysa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from The Neptune Resort on Sep 18, 2022
We're glad to see you're enjoying your stay!Thank you for your feedback. We hope you see us again soon as we continue to improve!

4/10 Poor

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don't Waste Your Money
This place is NOT a resort. No restaurant and no bar. Simply a motel room with a few grills around. The Neptune has absolutely zero to offer for their high prices. Totally disappointing. Two thirds of both tiny swimming pools had an 8 foot depth. Which means everyone is jammed into one third of the pools. We had the most expensive oceanfront room and there was broken door latches, rust covered lamps and lampshades and the phone didn't work. The room needed serious remodeling.
Stayed 1 night in Sep 2022
Response from The Neptune Resort on Sep 14, 2022
Thank you for your feedback and letting us know. I am sorry this happened to you, and we will definitely be looking into this further. Again, thank you and we hope to see you again in the future to make it right.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Neptune Resort on Sep 12, 2022
Thank you for taking the time to share your comments regarding your stay with us. Your comments motivates us to do better and provide a superior guest experience for all our guests.

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice property.Well maintained.
Overall it was a very nice place to stay. We were only there for two nights but it would be good if you were going to stay for five or more nights because of the kitchenette and the living room. It was wonderful that they had complimentary coffee water and tea in the lobby and the coffee machine was excellent. It made various types of coffee drinks and hot chocolate and other hot drinks. Very modern and efficient and delicious. They also had a small convenience store type array of snacks and beverages which was convenient. The location was great and there was a liquor store and a very nice cafe right across the street. Complimentary chaise lounges for the beach were great and they gather the chairs and brought them back for us each evening. Both pools were very nice and they were exceptional because they were Deep In the deep end. 8 feet deep. Nowadays it's unusual to have a pool with a true deep end for diving and swimming. It was a lot of fun. They also had four very nice gas barbecues and of course the gas was complimentary. They also had covered picnic areas and ample parking. And a nice covered patio on the back side of the lobby for shade and cover from the occasional short rain storm
Stayed 2 nights in Sep 2022
Response from The Neptune Resort on Sep 12, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again. Till next time!

10/10 Excellent

Jesus R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Neptune Resort on Sep 13, 2022
Thank you so much, we hope to see you again

10/10 Excellent

Jose A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything because the restaurants are near the hotel en the beach it’s clean and enjoy the pools
Stayed 1 night in Sep 2022
Response from The Neptune Resort on Sep 12, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again.Till next time!

8/10 Good

Regina, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location on the beach.
Stayed 2 nights in Sep 2022
Response from The Neptune Resort on Sep 12, 2022
Thank you for your feedback! We're glad you enjoyed your stay with us, and look forward to seeing you again!

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Neptune Resort on Sep 12, 2022
We're so glad you enjoyed your stay with us!Thank you for your positive feedback. We look forward to seeing you again!

4/10 Poor

Istvan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very bad if you book a King Suite on hotels.com
The resort in itself is pretty, it’s a nice place to stay if you have any room but 119 or 220 - the room was like a dark cave with no window and no view at all. You go stay on the beach and pay a premium price for a horrible room with not even a courtyard view as was promised on the hotels.com website. Since the hotel was sold out, there was no way they were able to change our room. Terribly disappointing. Next, as we stayed on Labor Day weekend, the place was sold out and the pools and private beach were packed. The music was so loud that it made the stay another level of disappointing, especially since the management said nothing to anyone to lower the volume of the music so other guests could enjoy their stay as well. The room was clean, the coffee machine in the lobby was good, location is ok.
Stayed 3 nights in Sep 2022
Response from The Neptune Resort on Sep 12, 2022
It's great to hear you enjoyed the location and facilities! I'm sorry to hear you weren't completely satisfied with the room itself. We always strive to address any concerns of our guests and improve the accommodations here, so we appreciate you sharing your opinion. Of course, during holidays our resort and Fort Myers Beach is a very popular destination, and we are likely to sell out. The crowds are a part of the experience to an extent; however, we would be happy to address any guest whose enjoyment is causing a disturbance. Thank you again, and we hope you may come back to enjoy Fort Myers Beach with us in the future!

10/10 Excellent

Fran

Stayed 3 nights in Aug 2022

8/10 Good

Isydro M Cabrera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bueno, solamente la parte del grill, necesitaria un techo para el sol y una luz para cuando ya caiga la noche
Stayed 2 nights in Sep 2022
Response from The Neptune Resort on Sep 6, 2022
Thank you for the suggestion we pass it along, and thank you for staying with us.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would say the customer service was outstanding at your hotel. The manager who checked us in was a pleasure and really made our stay very special. Thank you
Stayed 1 night in Sep 2022
Response from The Neptune Resort on Sep 4, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again.Till next time!

10/10 Excellent

Yuliana, los angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Aug 2022
Response from dariolett on Aug 31, 2022
thank you so much for staying with us. we are so happy to hear that you liked your stayed, we hope to see you again.

4/10 Poor

Pamela

Stayed 2 nights in Aug 2022
Response from The Neptune Resort on Sep 1, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again.Till next time, Your Neptune Family

10/10 Excellent

SNEHAL

Stayed 1 night in Aug 2022

8/10 Good

Raimundo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Music to laud in the pool
Stayed 3 nights in Aug 2022
Response from The Neptune on Aug 25, 2022
Thank you for your feedback and letting us know. We will look into this further and retrain to better serve our guests.Again, thank you and we hope to see you again in the future.Till next time, Your Neptune Family

10/10 Excellent

Juan, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the closeness to the pier entertainment center; we were able to walk to and from. The ease of walking out of our room right on to the beach. When done with the beach, going into 1 of 2 pools. A little pricey but, I guess post pandemic prices.
Stayed 2 nights in Aug 2022
Response from Your Neptune Family. on Aug 24, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again.Till next time,

10/10 Excellent

Lyubov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review Poor Internet
Overall everything was great but the small problem was that the wi-fi signal was very poor and 90% of the time you couldn't get it from your room.
Stayed 7 nights in Aug 2022
Response from Erin - GM on Aug 23, 2022
Thank you for your feedback. We have gotten a few other complaints on this same issue so we are moving to fiber optics here in the coming months to improve this.

8/10 Good

CIRAMARY

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Poor services At the checked out the person in the front desk charge me for merchandises that I have not bought.
Stayed 2 nights in Aug 2022
Response from Erin - GM on Aug 23, 2022
Thank you for your feedback it is very helpful. The charges that we discussed were from the friends you had staying with you that charged the items to your room.We are sorry they did this to you. We do look forward to seeing you again in the future.

10/10 Excellent

marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from The Neptune Family on Aug 21, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again.Till next time, Your Neptune Family

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
A nice peaceful place in a good location.
This is a nice place just outside of the busy times square area. Check in was easy and we got right in. We got a second floor beachfront room with balcony facing the ocean. It was awesome. White powder sand beach. The staff kept the walkways and grounds really clean. Our only complaint, not Neptune’s fault, was inconsiderate people blaring music at the pool and from their rooms; really loud. Other than that, we really loved our stay. Two nice pools. Wide beach and we did better at shell collecting here than at sanibel. ( check tides ) It’s a few minutes walk to Times Square. We drove instead. We highly recommend the Snug Harbor Restaurant, right on the water under the bridge. Right next to nervous nellies but we think it’s better. Avoid Pinchers (you pass it on your way in from the mainland). I ordered a 29$ grouper and have had better fish at McDonalds. We also ate at the Lighthouse which is just before the Sanibel causeway and really like that too. When we go back to ft myers beach, we’ll book Neptune again.
Looking northish toward the pier
Southern view from our balcony
View from one of two hammocks
Stayed 5 nights in Aug 2022
Response from The Neptune Family on Aug 21, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again.Till next time, Your Neptune Family

10/10 Excellent

erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Neptune Family on Aug 21, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again.Till next time, Your Neptune Family

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from The Neptune Family on Aug 18, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again. Till next time, Your Neptune Family

10/10 Excellent

MAYRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel, confortable, and very clean! Very convenient, nice pool, great view and gas BBQ available anytime :). We are coming back again
Stayed 3 nights in Aug 2022
Response from Neptune Family on Aug 16, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again. Till next time, Your Neptune Family

10/10 Excellent

Anaisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place , the beach is super closed!
Stayed 2 nights in Aug 2022
Response from Neptune Family on Aug 16, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again. Till next time, Your Neptune Family

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location. Will stay again.
Stayed 3 nights in Aug 2022
Response from Neptune Family on Aug 16, 2022
Thank you for your positive review, we are happy that you had a great time with us and look forward to seeing you again. Till next time, Your Neptune Family

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot next to a lovely white sand beach. 2 pools and nice outdoor seating areas. 19 minute walk to a wide variety of restaurants.
Stayed 2 nights in Aug 2022
Response from The Neptune Resort on Aug 11, 2022
Thank you for your feedback! We'll continue to improve to exceed expectations, so come again soon!

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Day ever we will definitely be back.
Stayed 2 nights in Aug 2022
Response from Your Neptune Family on Aug 11, 2022
It is so great to hear you enjoyed your stay! We will continue to improve, so come back soon so we can exceed your expectations! Thank you,

10/10 Excellent

Katie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Will definitely be going back there.
Stayed 4 nights in Aug 2022
Response from Your Neptune Family on Aug 11, 2022
Thank you for your feedback! We're so glad you enjoyed your stay, and we can't wait to see you again here at The Neptune!

8/10 Good

Margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was adequate an
Stayed 1 night in Aug 2022
Response from --The Neptune Resort on Aug 11, 2022
Thank you for your feedback! This will help us continue to improve to exceed your expectations in the future.

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean Front
Wonderful ocean front room. Nice size balcony. Love being right on the beach. Nice small refrigerator.
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 7, 2022
Good morning, Thank you for your positive feedback! We'll continue to strive for excellence, as we hope you book with us again!

8/10 Good

Laurie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was nice! Love that the mini kitchen comes stocked & that they had grills on site. Although I think it’s alittle overpriced and ridiculous you have to pay extra for pool access if you’re already paying so much to get a room. Also if you’re in need of anything don’t plan on getting it quick anytime we called to get something it took well over an hour to receive and the other times I had to go search for someone to get it for me. One thing I saw could be dangerous was the outlet behind one of the beds, it was literally coming out of the wall and worked on and off but overall it was nice being that close to the beach & I may just be nit picking because of the price but very private and cozy if you don’t mind the truck load of sand in your room from going in and out.
Stayed 2 nights in Jul 2022

8/10 Good

Sheela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall : 3.5 Location: 5 Beach Access, Ocean View Room Cleanliness : 4 Room Beds : 3 Room AC :2 ( Extremely Noise, on/off, awful sleep) Super cold on the back of the room, warm at the front of the room, old units) We love dogs, but having guest's pets barking around us was not comfortable specially with little kids. We were looking for peace and quiet, having a grill in the middle for guests to use, it didn't suit us. But I guess it depends on your plans. We prefer quiet :) We noticed the beach had a lot of dogs as well walking with their owners. So, be aware it is a very Pet friendly hotel and Pet friendly Beach as well. Security made us moved our car from the stairs section of the parking lot, ( even though it is marked to park) at 11PM on our first night, but then we saw cars park there all the time day and night, for the rest of our stay. :( Overall it was a good stay though, pleasant.
Stayed 2 nights in Jul 2022
Response from Front Desk Team on Aug 1, 2022
Thank you for your positive feedback! It helps us keep doing a great job for our amazing guests.

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely place. We really enjoyed our stay.
Stayed 1 night in Jul 2022
Response from Your Neptune Family on Aug 1, 2022
We are so happy to hear that you enjoyed your stay! Looking forward to your next stay with us.

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved 2 pools and beach plus walkable location. Didnt like paying for parking and undisclosed resort fee.
Stayed 2 nights in Jul 2022
Response from The Neptune Resort on Jul 24, 2022
Thank you for your feedback, we're so glad you enjoyed your stay! Our policies regarding parking and resort fee are outlined on our website as well as the booking page on 3rd parties. Each reservation comes with one parking spot complimentary. Thank you for booking with us!

2/10 Terrible

Ferdinand

Stayed 2 nights in Jul 2022