I paid for 2 queen size suites and the one suite I had room number 207 , the air conditioner was not working and it was over 80 degrees in there, the maintenance came up 2 times but it never got fixed, it blew warm air. The 5 people in that room had to stay in 206 with the rest of us, so there was 9 people in one room. I told the front desk person the next morning , and he was rude and told me it had been fixed, then he sent another maintenance man up , and he was very friendly, and he said it is broken it is hot in here. I told the front desk that I don’t think I should have to pay for the room, or st lease get half off because it got used only for 2 showers. He said no and then told me I could have a free 2 hour later check out. We have been coming to the Neptune for 10 years, and I was very disappointed. I feel I should of at least been offered half off the nightly rate. The pool area needs to be monitored better as well, people were in the pool eating hamburgers and drinking , food was spilling in the water , many employees walked by and nobody said anything. I won’t stay there anymore , it used to be a very well run place .