In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express Hotel & Suites Fort Myers East - The Forum, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 334 out of 698 reviews" "
Rating 8 - Good. 161 out of 698 reviews" "
Rating 6 - Okay. 84 out of 698 reviews" "
Rating 4 - Poor. 64 out of 698 reviews" "
Rating 2 - Terrible. 55 out of 698 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay I will return
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 16, 2024
Jessica, we're absolutely thrilled to hear that you had such an enjoyable stay at Holiday Inn Express & Suites Fort Myers East. We're eager to welcome you back on your next visit. Thank you for sharing your experience!

10/10 Excellent

Maged

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 20, 2024
Thank you for the excellent rating, Maged!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Express & Suites Fort Myers East! We look forward to hosting you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Thank you for the fantastic rating, Jennifer!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Express & Suites Fort Myers East! We can't wait to see you again soon.

10/10 Excellent

Susan

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Susan, thank you so much for your top rating for Holiday Inn Express & Suites Fort Myers East. We're thrilled that your stay left such a positive impression. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Audrey

Travelled with family and small children
Liked: Property conditions & facilities
Comfortable, safe, great service
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Audrey, thank you for your feedback. It's wonderful to hear that you enjoyed a comfortable stay at the Holiday Inn Express & Suites Fort Myers East. Our priority is to provide great service in a safe environment. Your insight strengthens our dedication to these goals. We hope to serve you again in the future.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in people were very considerate with my wife and her medical problems. It is not the hotel, it is Fort Myers. It was my last night here. Tomorrow its off to my new home in North Carolina. They are killing this area with to many people.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Dennis, it was a pleasure to have you at Holiday Inn Express & Suites Fort Myers East. We're glad to hear our team members were attentive to your wife's needs. We understand the charm of quieter towns and wish you all the best in your new home in North Carolina. Safe travels and we would be delighted to welcome you again should your travels bring you back to Fort Myers.

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised at location’s proximity to restaurants
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 27, 2024
Toni, it's great to hear that you appreciated the conveniently close dining options during your stay at Holiday Inn Express & Suites Fort Myers East. Our goal is to provide a convenient and enjoyable experience for our guests. We hope to welcome you back soon!

4/10 Poor

Serafin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
When we came inside the room there was blood in the toilet so we flush the toilet And some towels had hair and also the body soap was not dispensing properly and also there was not a mirror besides the bathroom. Other than that everything was good.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Serafin, thank you for taking the time to share your concerns. It's disheartening to hear about the details surrounding the cleanliness of your room and the difficulties with amenities. We're committed to maintaining high standards, and it appears we missed the mark this time. We'll assess these issues to make the necessary adjustments, ensuring they don't recur. We're glad to hear that aside from these setbacks, your experience was positive. Your feedback is instrumental in our goal to continuously improve guest satisfaction, so thank you once again. We hope for an opportunity to provide you with a better experience in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
All was good, no issues or complaints
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Brian, it's great to hear that you had a smooth stay at Holiday Inn Express & Suites Fort Myers East without any complications. We always aim to provide a hassle-free experience for our guests. Thank you for choosing us and we hope to serve you again soon.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room glad I stopped here
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Jim, thank you! It's delightful to hear you enjoyed your stay at the Holiday Inn Express & Suites Fort Myers East. We're thrilled you appreciated our accommodations and we hope to welcome you back on your next trip.

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service oriented staff. Immaculate room, excellent amenities.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
John, it's wonderful to hear you appreciated the high-level of service from our team at Holiday Inn Express & Suites Fort Myers East. We're glad you found your room to be spotless and our amenities impressive. We strive to provide an excellent experience to every guest. Looking forward to your next stay with us.

10/10 Excellent

Julia, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thank you for the fantastic rating, Julia!It's outstanding you had such a wonderful experience at Holiday Inn Express & Suites Fort Myers East. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was convenient for us to visit Ft Myers for a weekend and the staff was very helpful!
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Sheri, it's wonderful to hear that you found Holiday Inn Express & Suites Fort Myers East to be conveniently located for your weekend visit to Ft Myers. We're delighted that our team members were able to provide assistance during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for the wonderful rating, James!It's excellent you enjoyed your time at Holiday Inn Express & Suites Fort Myers East so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great... front desk staff was very friendly. Our room was clean, only thing we noticed was a little rust around the drain in the tub. Our room was very relaxing
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 12, 2024
We are thrilled to know you appreciated your stay at Holiday Inn Express & Suites Fort Myers East. From our dedicated team at the front desk to the cleanliness of the room, your praises mean a lot to us. We also value your observation about the bathroom and assure you it was an isolated incident. We strive to create an exceptionally comfortable and relaxing environment for our guests. Looking forward to welcoming you back for another great experience.

8/10 Good

Arvey

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Arvey, the team at Holiday Inn Express & Suites Fort Myers East sincerely appreciate your high rating. We are delighted you had a positive stay and we look forward to hosting you again in the near future.

8/10 Good

TONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, beautiful city.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
Thanks for the 8/10 rating, Tony!We're thrilled you enjoyed your time at Holiday Inn Express & Suites Fort Myers East so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Kirk, Fort Myers

Stayed 2 nights in Dec 2023

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Feb 13, 2024
Juan, thank you for taking the time to rate your stay at Holiday Inn Express & Suites Fort Myers East. We're glad to know that your experience was positive and we look forward to welcoming you back in the near future.

10/10 Excellent

Karen Elizabeth

Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 8, 2023
We are so glad that you enjoyed your stay with us. We look forward to welcoming you back in the near future.

4/10 Poor

Chrisopher

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Room smelled like smoke.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 8, 2023
Thank you for your feedback. We apologize for not meeting your expectations for our guest room. We have reviewed your feedback with the appropriate department for improvement.

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites on Dec 5, 2023
Thank you for your feedback.

8/10 Good

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baby shower
It was wonderful :)
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites on Dec 5, 2023
Thank you for your feedback. We strive for guest satisfaction. We are pleased to hear it was a wonderful stay and we hope to see you again soon!

10/10 Excellent

jared

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and room was very clean and neat
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express & Suites on Dec 1, 2023
Thank you for your feedback, we strive for guest satisfaction and we hope to see you again soon!

10/10 Excellent

Rosemary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient to restaurants, shopping and highway
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express & Suites on Nov 29, 2023
Thank you for your feedback, We strive for guest satisfaction and hope we exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Cliff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly as advertised bonus was the service with a smile.
Stayed 7 nights in Nov 2023
Response from Holiday Inn Express & Suites on Nov 29, 2023
Thank you for your feedback, We strive for guest satisfaction and hope we exceeded your expectations. We hope to see you again soon!

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites on Nov 29, 2023
Thank you for your feedback, We strive for guest satisfaction and hope we exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Sissi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites on Nov 14, 2023
Thank you for your feedback, we strive for guest satisfaction and we hope to see you again soon.

4/10 Poor

Jeremy

Business traveller, Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stay clear!
My flight got in early and the desk staff was able to get me in right away. Thats about the only positive thing. A/C wasnt working properly, hair stuck to the walls mostly in the bathroom, bathroom doors were rusty and there were many stains on the floor. Top it off after i got back to my room from a very long day of meetings and running around I found cockroaches in my room. Also found stains on the sheets that looked fairly fresh. Couldn't get into a new room so I had to stay in the same infested room. I was told by one desk clerk they would refund my trip, that has not happened and I left the next day and just ate the cost. Would not recommend this location if there are other options.
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express & Suites on Nov 14, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Alix R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites on Nov 3, 2023
Thank you for your feedback

8/10 Good

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites on Oct 30, 2023
Thank you for your feedback. We strive for guest satisfaction. We hope to see you again soon.

10/10 Excellent

Lyndi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites on Oct 30, 2023
Thank you for your feedback. We strive for guest satisfaction. We hope to see you again soon.

6/10 Okay

Stephanie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites on Oct 30, 2023
Thank you for your feedback. We strive for guest satisfaction. We hope to see you again soon.

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to FGCU, and excellent breakfast options.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites on Oct 25, 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon!

8/10 Good

Yadira

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The receptionist was not friendly
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites on Oct 25, 2023
Thank you for your feedback, we regret not meeting your expectations. We hope you'd give us another chance to make your stay a memorable one.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient and clean property
Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites on Oct 10, 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon!

8/10 Good

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to I-75.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on Oct 9, 2023
Thank you for your feedback, we strive in guest satisfaction. We hope to see you again soon!

10/10 Excellent

Nylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room an friendly staff.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express on Oct 2, 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon.

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly!!!
Stayed 1 night in Sep 2023
Response from Holiday Inn Express on Oct 2, 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon.

4/10 Poor

JASMINE

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room shower was clogged and took a while to drain. Room fridge was not cold.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express on Sep 25, 2023
Thank you for your feedback. We regret not meeting your expectations. We hope you'd give us another chance to make your stay a memorable one.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites on Sep 4, 2023
Thank you for your feedback, we strive to make your stay a memorable one and hope to see you again soon.

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options around.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites on Aug 31, 2023
Thank you for your feedback, we strive to make your stay a memorable one and we hope to see you again!

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
Was great front desk was helpful
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites on Aug 23, 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon!

4/10 Poor

McKenzie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn Express on Aug 21, 2023
Thank you for your feedback

4/10 Poor

Felisbela, Levittown

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites on Aug 16, 2023
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites on Aug 9, 2023
Thank you for your feedback, we strive to make your stay a memorable one and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Rooms
Very happy with our stay. Rooms were very clean and everything worked! We were worried that there might be a mold problem due to the hurricane last year, but there were no musty smells. Would definitely stay there again.
Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites on Jul 28, 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
The service is very good
Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites on Jul 26, 2023
Thank you for your feedback, We strive for guest satisfaction. We hope to see you again soon!

10/10 Excellent

Cedric

Only problem i had was i had a facecloth in my room that had a few sketchy spots on it so i had to go down to the front desk to get another 1
Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites on Jul 21, 2023
Thank you for your feedback, we apologize for the inconvenience and we strive to make your stay a memorable one.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites on Jul 21, 2023
Thank you for your feedback, we strive to make your stay a memorable one.