Exterior

Reviews of Hampton Inn & Suites Fort Myers-Estero/FGCU

2.5 out of 5
Hampton Inn & Suites Fort Myers-Estero/FGCU
10611 Chevrolet Way, Estero, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1004 reviews" "
Rating 8 - Good. 214 out of 1004 reviews" "
Rating 6 - Okay. 41 out of 1004 reviews" "
Rating 4 - Poor. 16 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martha Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a location close to where we were going and this hotel served its purpose. Breakfast was excellent. My only critique would be that the staff who put out breakfast be better informed regarding food allergies. Food is not food. Anaphylactic reactions are serious health risks.
Stayed 1 night in Mar 2024

10/10 Excellent

Martha

Liked: Staff & service, property conditions & facilities
Very pleased with my room.
Stayed 1 night in Mar 2024
Response from Jalyn Brott- AGM on Mar 13, 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us. It is because of great guests like you the keeps our team motivated to ensure excellent guest services. Safe travels

6/10 Okay

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Good location clean the basic hotel but checked all the boxes! Friendly staff!
Stayed 4 nights in Mar 2024
Response from Jalyn Brott- AGM on Mar 6, 2024
Thank you for staying with us, we loved having you here. Your feedback is very important to us. It is what we rely on to better ourselves and our guests experiences. Please let us know how we can earn a 5 out 5 of rating in the future. Safe travels.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location for visiting Estero. The people who work here are all kind and accommodating. The breakfast buffet is very good, with new choices everyday. Our room had a couple of maintenance/housekeeping issues that were resolved. We were unable to reach anyone at the front desk by phone two evenings. So it required us to go downstairs for help. I would definitely stay there again.
Stayed 5 nights in Feb 2024
Response from Jalyn Brott- AGM on Mar 3, 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to ensure excellent guest services. The biggest compliment we could ever have is knowing you are coming back to see us. Your warm Hampton Beds and Hot breakfast will be waiting for you/Safe travels.

10/10 Excellent

MARIJA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Feb 2024
Response from Jalyn Brott- AGM on Mar 6, 2024
Thank you for staying with us, we loved having you here! What a great score, thank you for taking the time to rate us. It is what we rely on to continue to ensure excellent guest service experiences.

10/10 Excellent

Philip M

Travelled with partner
Liked: Amenities
Clean & friendly staff. Great location!
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here! We appreciate your score and your feedback will be shared with the rest of our team.Safe travels.

10/10 Excellent

Miroslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Better breakfast because it’s a joke what are you offering now. Paying big $ for going for breakfast to different restaurant. Regards Miro D
Stayed 3 nights in Feb 2024
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here. Some helpful tips when traveling are; Hampton Inn's offer a continental style breakfast located in the lobby area. They are not full service hotels with full service restaurants. We will share your feedback with the rest of out team so we can continue to improve our guests experiences.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful! We are so happy here that we’re checking this hotel out for a 1-2 week stay next year. We’re here 5 days now. Very happy with everything thus far. Thank you!
Stayed 1 night in Feb 2024
Response from Jalyn Brott-AGM on Feb 29, 2024
Thank you for staying with us, you are a most valued guest! It means so much to us that you enjoyed your stay and that we exceeded your expectations. It is because of great guests like you that keeps our team motivated to strive for excellence. The biggest compliment a hotel team can hear is your guest wanting to come back and stay with you again. Your feedback is very important to us and will be shared with the rest of our team. We look forward to seeing you next year, your warm beds and hot Hampton breakfast will be waiting for you.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk checking me in was very polite and professional
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of our team. Safe travels.

10/10 Excellent

Liliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from highway. Check in is easy andd fast, friendly and very helpful front desk person.
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of our team. Your positive feedback is what keeps our team motivated to strive for excellence and to ensure excellent guest services to every guest.Safe Travels.

10/10 Excellent

Aaron Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for! Great for a family.
Stayed 6 nights in Feb 2024
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of the team. Your family is our hotel family's top priority. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest satisfaction. Safe travels.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the freshly baked cookies & the goody bags with bagel, apple and water. A nice perk!
Stayed 4 nights in Feb 2024
Response from Jalyn Brott on Feb 29, 2024
Thank you for staying with us, we loved having you here.Your feedback is very to important us and we can't wait to share it with our team. We are so happy to hear how much you enjoyed your stay and breakfast amenities with us. We hope we have the pleasure of having you as our guest again soon. Safe travels.

10/10 Excellent

Brian

Stayed 2 nights in Jan 2024
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here. Your feedback is very important to us and will be shared with the rest of the team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure guest satisfaction to every guest.

10/10 Excellent

Ellen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great.
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here!We appreciate your feedback and it will be shared with the rest of our team. Safe travels.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff friendly and accomodating. The only suggestion would be to have the room doors close quietly. Ours would slam assuming other guests could hear it.
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here. Your feedback is very important to us and will be shared with the rest of our team. Since your departure we have installed rubber stoppers to the inside of the doors to prevent the doors from closing so abruptly and loudly. We are always working on ways to improve ourselves and our guests experience. Because of your review we are able to enhance that goal.Safe travels.

10/10 Excellent

Alexandra, Hazleton

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jalyn Brott -AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

Caleb M

Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Stayed 5 nights in Jan 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jalyn Brott- AGM on Feb 2, 2024
Thank you for staying with us. You are a most valued guest. Your feedback will be shared with the rest of the team. Thank you for the 5 out 5 rating. We look forward to having you as our guest in your future travels.

10/10 Excellent

Dan, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for a 2.5 stars hotels it’s well maintained. It’s a little bit praised but all the hotel in the area are.
Stayed 2 nights in Jan 2024
Response from Jalyn Brott- AGM on Feb 2, 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of the team. Thank you for a 5 out of 5 rating. It is because of great guests like you that keeps our team motivated to ensure excellent guest services to every guest.

2/10 Terrible

Kevin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room that I received had wet carpet and smelled of very strong chemicals. There was also hair everywhere in the room from previous guests. I found another hotel with better conditions nearby for the same price.
Stayed 2 nights in Jan 2024
Response from Jalyn Brott- AGM on Feb 2, 2024
We greatly apologize for any inconveniences you endured during your stay with us. If your experience with us was anything but a satisfied one, we would want to make it right. Your feedback is very important to us and will be shared with the rest of the team.

10/10 Excellent

Wayne

Stayed 1 night in Jan 2024
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

Michael, Henderson

Stayed 1 night in Jan 2024
Response from Jalyn Brott- AGM on Feb 2, 2024
Thank you for staying with us, we loved having you here! Your feedback is very important to us and will be shared with the rest of the team. Thank you for a 5 out of 5 rating. It is because of great guests like you that keeps our team motivated to ensure excellent guest services to every guest.

10/10 Excellent

Jill, Howell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Noa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

Todd, Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family loved the heated pool. Had the usual awesome Hampton Inn experience!
Stayed 4 nights in Dec 2023
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

Sam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Hamptons and you did not disappoint. Thank you!
Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love staying at Hampton Inn. I enjoy all that is offered and the comfort and convenience of the location.
Stayed 4 nights in Dec 2023

10/10 Excellent

Shandha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A plus hotel
One of the best hotels I've ever stayed at. I'd definitely stay again.
Stayed 1 night in Dec 2023

2/10 Terrible

ARIEL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst stay ever! Extremely dirty, they changed the room and it was worst! I’m so disgusted
Stayed 1 night in Dec 2023

10/10 Excellent

Zed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. Great location for my needs.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except it took all day to get new towels.
Stayed 3 nights in Dec 2023

10/10 Excellent

Albert

Stayed 1 night in Dec 2023

8/10 Good

Enomie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no shampoo in the bottle in our room
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jalyn Brott- AGM on Feb 29, 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

Marcelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was exceptional. Clean and comfortable. I will stay there again.
Stayed 1 night in Dec 2023

4/10 Poor

Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and spacious but the walls are so incredibly thin. There was a baby that was crying all night in one of the rooms around us and it was like we were staying in the same room as the crying baby. We didn’t get any sleep at all.
Stayed 1 night in Dec 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities
Quiet and near and accesseible by staff. Breahlkst. More for those of us who are Gutenberg free
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit Pricey but comfortable
A bit pricey at 214.00 per night, very clean comfortable beds no issues, i do think they should have a contractor rate for the working man.
Stayed 2 nights in Nov 2023
Response from Jalyn Brott -AGM on Dec 4, 2023
Thank you for staying with us, we loved having you here.We appreciate your hard work and would love the opportunity to discuss a special rate for you, so please call the hotel and speak to Dalton in Sales. It would be a pleasure to be able to have you as our guest again. Thank you for your feedback, safe travels.

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ana was so amazing, she helped me with laundry and even went as far as giving me five dollars in coins because I did not have cash to convert to coins at the time. I was so impressed with her dedication to service and caring demeanor. She really made our state excellent thank you to Ana .
Stayed 1 night in Nov 2023
Response from Jalyn Brott -AGM on Dec 4, 2023
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of the team. We will make sure to relay your compliments to Ana. We take pride in providing excellent hospitality and truly enjoy taking care of our great guests like you. safe travels.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all the above and one that was well above excellent was the staff. They were friendly and were really enjoyed helping you. The food also was great. We would love to stay there again.
Stayed 8 nights in Nov 2023
Response from Jalyn Brott- AGM on Nov 15, 2023
Thank you for staying with us, we loved having you here!Thank you for taking the time to respond to a survey. We really appreciate you, and your feedback will be shared with the rest of our team. It is because of great guests like you that keep our team motivated to ensure excellent guest services to every stay. We can't wait for the honor of having you as our guest again.Safe travels.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Miromar Outlets, Hertz arena, and FGCU. Front desk staff was very helpful and friendly.
Stayed 1 night in Nov 2023
Response from Jalyn Brott- AGM on Nov 14, 2023
Thank you most valued guest for staying with us. We loved having you here. Your feedback is very important to us and will be shared with the rest of our team. Your positive feedback is what keeps us motivated to ensure excellent guest satisfaction to every guest. We appreciate you choosing the Hampton Inn & Suites.

2/10 Terrible

Fernando

Travelled with group
Disliked: Cleanliness, amenities
I chose to stay at this hotel based on the "9.2 Wonderful" rating on this website which is supposedly, again, based on over 1K customer reviews. Additionally, I willingly ignored the "2.5 star" rating right under the Name of the hotel. I did not have much of a problem with how small the pool is, the lack of a safe in the room, how unhygienic I believe it is to NOT have a sink in the bathroom (but outside of the bathroom) and that the shelf in the tub area was amateurishly (and crookedly) slapped on in the bathtub area with the ugliest of caulking jobs; but, I started to itch after the second night. On my 3rd morning I had multiple welts all over my lower legs, elbows and forearms. At the moment, I thought it was mosquito bites and tried to ignore it. By the time I got home and did research online b/c I have NEVER gotten bit this extensively by mosquitoes. The bite marks, especially on my left calf, are in tight clusters. This is consistent with bed bug bites. Never have I ever experienced this before. I have been itching since Tuesday (Saturday now) and applying steroid ointments. Luckily, I always leave my luggage off the floor and immediately bag my dirty clothes. Never again will I trust the review stars blindly and will definitely try to never again stay at a hotel with fewer than 3 stars. Thoroughly checking the bedding and the fabric folds on mattresses and furniture will definitely must going fwd. Stay at this place at your own risk.
Response from Jalyn Brott - AGM on Nov 14, 2023
Good afternoon Mr. Fernando. Thank you for taking the time to fill out a survey. It is very important for our team to know how our guests experience was during their stay. With that being said please make sure you are responding to the correct hotel in which you were a guest at. We have a 4.5 star rating, no history of bed bugs, we do not have sinks located outside of our bathrooms, they are located inside of the bathrooms. I am sorry to hear that you had this experience and hope you reported the matter to the hotels front desk, so they can further look into your dissatisfaction with their establishment because our records do not indicate any complaint like yours was reported to our staff. Safe travels.