Staff friendliness was superb both at check-in and throughout our stay. The hotel lobby and breakfast area was nicely done. However, the breakfast isn’t anything special. It’s the same quality of food you experience at lower end brands. Our room, 418, has signs of wear with the chair showing its age and the ceiling showing a repair made where they must have had a leak at one time. Textured ceilings are hard to get perfect without redoing the entire ceiling but they made the attempt. The mattresses were not comfortable and anytime we moved they bounced and you would sink into the middle. They too were as tired as us. Hair from a previous guest or housekeeper was still on the shower wall. However, even with a few items needing some TLC and cleaning with a bit more detail, the front desk staff really made the stay and saved the review from being a mid-3 star.