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Prime Hotel

3.0 star property
Travelers unwind by the lobby's cozy fireplace after exploring the city, then head to a nearby health club for a workout. WiFi keeps them connected.

Choose dates to view prices

Prime Hotel, in the city center, offers a complimentary full breakfast. Relax by the lobby fireplace or stay connected with in-room WiFi. The helpful staff receives consistent praise, and guests appreciate access to a nearby health club.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires a valid credit card at check-in for all reservations for incidentals.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per pet, per day, plus a deposit of CAD 25 per night
Service animals are welcome, and are exempt from fees
2 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 27.3 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: CAD 25 per night
  • Pet fee: CAD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 27.3 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Frequently asked questions

Is Prime Hotel pet-friendly?

Yes, Prime Hotel allows pets (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a deposit of CAD 25 per night and a fee of CAD 25.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Prime Hotel?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Prime Hotel on May 22, 2026 start from CA $122, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Prime Hotel?

Check-in start time: 3 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Prime Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Prime Hotel located?

Located in the heart of Fort McMurray, this hotel is within a 15-minute walk of Rivers Casino and Peter Pond Mall. MacDonald Island Park and Syncrude Aquatic Center are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.4

Cleanliness

7.6

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 311 out of 732 reviews
Rating 8 - Good. 238 out of 732 reviews
Rating 6 - Okay. 99 out of 732 reviews
Rating 4 - Poor. 33 out of 732 reviews
Rating 2 - Terrible. 51 out of 732 reviews

Reviews

Verified

8/10 Good

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was nice and clean, bed was comfortable.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, and excellent staff. Very good value.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mathieu

Liked: Cleanliness, amenities, property conditions & facilities
Good staff, the place is looking better every time I visit. Always a good stay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Will stay again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

P Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Secure heated parking, friendly staff, and clean facility
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Clean room comfortable beds staff are amazing Boston Pizza is across the street.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service
Yes the room was very clean and all the staff was very helpful and big smiles. Great!!
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Jalees

Liked: Cleanliness, amenities
Exceptional service provided by the front desk staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Joseph Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underground heat parking very nice
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities
Staff was courteous, and friendly. The hotel is clean.room was spacious and clean, the bed very comfortable. Drapes in the living room do not close completely leaving some light shining thru.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Craig

Room was clean
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy and secure. Good location. Great staff and clean room.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is under renovations. Once done and hopefully the restaurant OPENS UP . great place to stay. Thanks again Prime!
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Nice spot. New and clean. Comfortable room and bed. Breakfast was minimal but the coffee was strong.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property, easy access nice rooms and friendly staff.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was beyond accommodating and made my last minute stay absolutely amazing. Thank you!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Sohrab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good, nice and clean good bang for your buck
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property being renovated right now, but it is clean and comfortable. Would definitely stay here again.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Julliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 1 night in May 2025
Verified

10/10 Excellent

Beverly

Liked: Cleanliness, amenities, property conditions & facilities
This Rooms are all clean and renovated -- love the space and office desk is huge -- highly recommend - Awesome under ground parking
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night stay !

Easy check in , underground heated parking in Feb a bonus! Room was good and comfortable !
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Christophe

Liked: Staff & service, amenities
The room was clean it was okay. The room definitely needs a bit of a update/renovation. The circa 1998 rose oak wood decor is a bit outdated and very tacky. Otherwise, it was decent, much better than staying in camp.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the size of the room, bed was comfortable. linin was cozy. Need more towels in bathroom for two people. Charge for our small dog was too much. $25 is more then a boarding fee.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jongsoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staffs. I liked the continental breakfast.
Stayed 19 nights in Mar 2025
Verified

6/10 Okay

Xinquan

Liked: Cleanliness
It is a set of office and life room environment. That is great.
Stayed 2 nights in Sep 2025