All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Although the hotel and the staff was amazing I had a scary experience since me and my children were staying in a room that had a connecting door, and the guest next door decided that he/she would bang and kick the door at around 10pm which freaked my children out. I calle front desk and they did make changes to our room to a different floor. But it was still a horrible moment & couldn’t get a good night after that scared.
Sasha
Stayed 2 nights in Mar 2024
Response from Andy D., General Manager on Apr 2, 2024
Dear Sasha,I apologize for the disruption caused by the guest in the room next to yours and understand how upsetting that would be.
6/10 Okay
Touffik
Mar 30, 2024
Touffik
Stayed 1 night in Mar 2024
8/10 Good
Robert, Houston
Travelled with family
Mar 24, 2024
Liked: Cleanliness, staff & service, amenities
Would have been a great stay had the room not been so cold despite setting the heating to its highest level, and despite having extra blankets. The HVAC really needs some desperately required attention!
Robert
Stayed 1 night in Mar 2024
Response from Andy D., General Manager on Mar 25, 2024
Dear Robert,I apologize for the problem you encountered with the HVAC system. I will have our engineering staff address the issue. I do hope to see you on your next visit.
Place was clean and very big. I did get lost looking for the elevator but i past it like a dumby but its was good. And the anime con the weekend i went was amazing. Hotel staff where very nice with both the hotel and the helping out the con as well. Also it was very good price for the weekend when i went. Would definitely come back next year if anime con is hosted here.
Jonathan
Stayed 2 nights in Mar 2024
Response from Andy D., General Manager on Mar 5, 2024
Dear Jonathan,I am delighted you had a great stay. We hope to see you at nest year's Con.
Room was very spacious, parking was very easy, having a Starbucks onsite was awesome. The walls were a little thin, we could hear our neighbors' various escapades. The bathroom was a little outdated, but everything was clean.
Cliff
Stayed 5 nights in Dec 2023
Response from Andy D, General Manager on Feb 1, 2024
Dear Cliff,I am happy you enjoyed your stay. Thank you for your feedback. We hope to earn that 5 of 5 rating on your next visit.
10/10 Excellent
Kevin
Travelled with group
Jan 20, 2024
Kevin
Stayed 1 night in Jan 2024
Response from Andy D, General Manager on Jan 23, 2024
Thank you for the excellent rating
10/10 Excellent
Nadir
Jan 15, 2024
Nadir
Stayed 1 night in Jan 2024
Response from Andy D, General Manager on Jan 17, 2024
Response from Andy D, General Manager on Dec 21, 2023
Thank you for the excellent rating.
6/10 Okay
Annakay
Dec 17, 2023
Annakay
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 21, 2023
Dear Annakay,I apologize for not delivering and excellent experience to you. I would like to know where we fell short so we can work on improving our guest experience.
Response from Andy D, General Manager on Dec 21, 2023
Thank you for the excellent rating.
2/10 Terrible
Dhruv
Dec 17, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Dhruv
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 21, 2023
Dear Dhruv,I apologize for not delivering an excellent experience to you. I would like to know where we fell short so we can work on improving our guest experience.
It was very nice and comfortable. The only problem was the noise from the highway that made it difficult to sleep and the chargers in the room didn’t all work. It would be more eco-friendly if they had vegan options.
Emily
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 21, 2023
Dear Emily,I am happy you enjoyed your stay. Thank you for your feedback - I will review it with our team so we can address the issues you encountered and improve our guest experience. Safe Travels!
Perfect location and lovely accommodations all around. NJ transit bus goes right into NYC, no stops, or take a quick ride into the city from here. Room was so quiet and so spacious too, and the staff at desk and restaurants were great. And Bonvoy Lounge staff over holiday were so kind too. Will be back!
Verified traveller
Stayed 2 nights in Nov 2023
Response from Andy D, General Manager on Dec 4, 2023
I am delighted you had a great experience with us. We look forward to your next visit.
We arrived at the bar area on Saturday night before last call. The bar was very crowded, but we were served very quickly. The bar closed at 12am we along with other patrons were asked to leave the bar and take are drinks to the lobby or rooms??? Not cool at all!!! Bad customer service.!!! Hotel reall needs to address that and come up with a better alternative.
Renee
Stayed 3 nights in Nov 2023
Response from Andy D, General Manager on Nov 21, 2023
Dear Renee,Thank you for your feedback. I will share it with the team so we can work on improving our guest experience.