The hotel is dirty. The entire hotel is filthy. When we arrived to our room is was not cleaned, the bed sheets were torn and the sheets and comforter were dirty, the sink and bathtub had hair and the desk was sticky with food residue. We informed reception and they made us switch to three different dirty rooms (2 on the 3rd floor & 1 on the 4th fl. We finally stayed at the last room because the bed was clean, however the sink had hair and desk, floors, toilet and walls were dirty. After a 10 hour drive we wanted to sleep and were tired. No one helped us move our luggage from room to room. I had to keep going down to the desk to get a new key for a new room. The third room that we decided to stay at had a horrible smell. Reception brought us an air freshener, I showed the man the hair in the sink and he shook his head said he will tell the cleaning staff to clean better. There is a bad smell throughout the entire hotel. The next day I asked for more towels and for housekeeping. They only brought us extra towels but never cleaned anything. One of the "clean" towels they brough had a hair in it. The hairdryer did not work. I left a note and it was fixed the next day.
There is a noisy congested highway in front of the hotel all night.
The hotel staff declined this to hotels.com when they contacted them. They said we only changed rooms 2x not 3x. Unfortunately I never took photos. I showed the staff and they were made aware. Too bad they are not honest people.