My two friends and I stayed at this hotel from Nov 30-Dec 4th. The facility is clean, the staff is very friendly, and it is located in a great location, given that there is a bus that takes you directly to Central NYC.
However, after such a great stay, we were put in the WORST situation. We thought we can trust the front desk receptionist with the booking of a regular taxi to the airport, but to our surprise we were given a luxury taxi(which was exponentially more expensive!!). We, then had no choice but to go with the luxury taxi as we needed to get to the airport on time. We were told that the manager would get back to us on how we can get compensated, but we never received that call or any sort of apology to this day.
So for anyone else who stays here, please book your own taxi ( the front desk can provide you that number ) because it is not worth the extra $$ and was not the way we wanted to end what was a such a great trip.