- Liked: Amenities, property conditions & facilities
- Disliked: Cleanliness
Perfect for a short stay. Room was rather small, but more than adequate and steps from the beach. We stayed 1 night before a cruise Check in was very easy. Luis texted me the lock code for the room so we were able to let ourselves in. We did notice that the floor was dirty and the bed linens looked dirty with some staining. We also found out that the shower valve was broken so did not allow us to change the water temperature, luckily, the temperature was alright for us to shower. The next morning, I went to the office to check out and it was locked with no one around. There was an intercom and I talked to some guy - Luis perhaps? He did not ask how our stay was, and I had to make it a point to tell him about the cleanliness of the floor, the bed linens and the shower. He showed no concern and offered no apology. The shower issue was not a big deal - things happen. The floor could be overlooked, but the cleanliness of the bed is of the utmost importance and cannot be overlooked. And to hear that they were not concerned at all about it was very disturbing to say the least. We travel to Hollywood often and have stayed at hotels and resorts in all price ranges as we like to see what's offered. We will definitely stay somewhere else next time.