Outdoor pool, open 7:00 AM to 8:00 PM, sun loungers

Reviews of Pullman Miami Airport

4 out of 5
Pullman Miami Airport
5800 Waterford District Drive, Miami, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 596 out of 1284 reviews" "
Rating 8 - Good. 307 out of 1284 reviews" "
Rating 6 - Okay. 174 out of 1284 reviews" "
Rating 4 - Poor. 108 out of 1284 reviews" "
Rating 2 - Terrible. 99 out of 1284 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed for business so very convenient to walk for essentials. Beautiful view and basics but could use some room upgrades however I would still stay here again as everyone was so great!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Airport
Stayed 2 nights in Apr 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awesome stay, super comfortable bed, the only thing was everythiny shuts down and u cant even get a cup of tea after 11.but every thing very nice .
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Rachel,Thank you for being our guest at Pullman Miami Airport Hotel. It's lovely that you settled right into our comfortable accommodations. We apologize for any inconvenience you experienced, and we will utilize your feedback as we continue making improvements for our great guests. It was a pleasure to have you here. Please visit us again for a stay that is sure to exceed your expectations.

10/10 Excellent

Velda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and the convenience of grocery store and restaurant in walking distance
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Velda,It was a pleasure to host you at Pullman Miami Airport Hotel. It sounds like our convenient location and friendly team were well-suited for your needs. Our team hopes to welcome you back for another fantastic stay.

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, amenities
Hotel was average airport shuttle was terrible passed us even though we called ahead with exact location. We waited an hour for them even the the hotel was ten minutes from the airport They told us the shuttle was full and that’s why they did not stop I asked driver he said it was not full he had four riders. The second time I called reception told us the the bus was had dropped passengers at hotel and was on the way but we could see on the app it had not reached the hotel it was another half hour until it got there if they had just been honest I would have gotten an Uber. We finely arrived after midnight and had to leave on the 5:00 am bus
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear David,Thank you for sharing your experience. It's concerning to hear about the issues you faced with our shuttle service. We're dedicated to providing efficient transportation and clear communication, and we fell short. Rest assured, we'll address these concerns promptly. We sincerely hope to have another opportunity to offer you a stay that meets your expectations and provides the seamless service you deserve.

6/10 Okay

Noah, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom lights not working. Bathroom sink counter had a major crack. No vegan options for breakfast.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Noah,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the breakfast options and for any issues with the bathroom. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

6/10 Okay

Aarion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The presentation of the property from an aesthetics, cleanliness and amenities perspective is great. Sheila is a star! But I would recommend the trainees be paired with existing staff to ensure maintained quality service.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Aarion,Thank you for taking a moment to review your recent stay. We appreciate your kind praise for our excellent amenities and high standards of cleanliness, and we'll be sure to let Sheila know how much you appreciated her hospitality. That said, we'll be sure to take your suggestion under advisement, as exemplary guest service is always our goal. It was truly a pleasure having you here, and we hope you return soon.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Ricardo,We're delighted you enjoyed your stay at Pullman Miami Airport Hotel! Please come see us again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Close to airport. Great lounge area
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Elizabeth,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our proximity to the airport worked well for your trip. Please come see us again soon at Pullman Miami Airport Hotel!

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear John,Thank you! There's no greater compliment than knowing a guest enjoyed their stay so much that they'd join us again. We look forward to welcoming you back to Pullman Miami Airport Hotel for many more great visits.

10/10 Excellent

Fanny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and very close to the airport.
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 11, 2024
Dear Fanny,Thank you so much for choosing to stay with us at Pullman Miami Airport Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. It's great to read you were able to take advantage of our convenient location as well. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Cynesha

Liked: Property conditions & facilities
Went for my anniversary. Awesome experience
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Cynesha,Happy anniversary, and thank you for choosing Pullman Miami Airport Hotel for your recent stay! We're honored to have hosted you for this special occasion, and we'd love to welcome you back soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming to Pullman. The customer service is exceptional. Volcy the shuttle is Amazing! This is my second stay. The food is delicious. Great ambiance.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Laura,Thank you for your generous review! It was a pleasure to welcome you back to Pullman Miami Airport Hotel, and we are thrilled you were impressed once again. We look forward to having you back for many more top-notch experiences.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and super convenient for an early morning flight out of MIA, especially with the free airport shuttles.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Alex,Thank you for choosing Pullman Miami Airport Hotel and for sharing your delightful five-star review. We are thrilled that our comfortable accommodations, great location, and complimentary shuttle were everything you needed to be prepared for your early morning flight. We look forward to welcoming you back again soon.

4/10 Poor

Henry, Closter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were outdated and certainly not up to Pullman standards. More comparable to holiday inn express. My room was not properly cleaned at check in and had to be recleaned after calling front desk. Housekeeping never answered and their voicemail was full
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Henry,Thank you for taking the time to leave a review. We are disappointed to hear about any issues you encountered during your stay and apologize for any inconvenience caused. Feedback like yours helps us evolve as a destination and improve the experience of future guests. Thank you again for sharing your concerns, and we hope you have a great day.

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds were extremely uncomfortable and tye air conditioning did not work properly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Charles,We appreciate your feedback regarding your recent stay with us. It's disappointing to hear that you found the beds uncomfortable and experienced issues with the air conditioning. Rest assured, we'll address these concerns to ensure a better experience in the future. Despite this, we're glad you chose our hotel and hope you'll give us another chance to provide you with a comfortable stay.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the hotel was perfect and only stayed one night. The airport transfer was good and showed when expected (every 30 minutes). I did phone the hotel but that wasn’t working which was a bit frustrating. Online shopping sent to the hotel in advance of my stay arrived and was held for me. Staff were really friendly and I felt comfortable. The rooms were comfortable and clean. My room was near the lift though so I think next time I would ask to be further away as I’m a light sleeper.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Rachael,It was a pleasure to welcome you to Pullman Miami Airport Hotel, and we are delighted you enjoyed your stay. Your kind comments about our convenient shuttle service and clean, comfortable accommodations are appreciated and will be shared with the team. We look forward to welcoming you back and helping you get a room that you enjoy even more.

10/10 Excellent

Linda, Port Charlotte

Liked: Cleanliness
Great accommodation! Easy check in!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Linda,Thank you for your review and for giving us a perfect rating! We work hard to meet expectations like yours, and we’re happy to hear our efficient team and excellent accommodations hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

6/10 Okay

Dina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Ann

Business traveller, Travelled with pets
Disliked: Staff & service, amenities
I’m kind of done with the Pullman. No amenities, no ice buckets, room was extremely dusty and it’s like they quit trying.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Ann,Thank you for taking the time to share your feedback. Ensuring a clean and comfortable environment for our guests is a top priority, and we apologize for falling short in this instance. Rest assured, we'll address these issues promptly to prevent such occurrences in the future. We value your patronage and hope for the opportunity to regain your trust.

6/10 Okay

Ann

Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Amenities
I have stayed at this property a lot over the past couple of years. The front desk staff used to know you by name or at least welcome you back if you were a returning guest. The last time and this visit, the front desk staff were disinterested and not very welcoming. The cost of $30.00 to self park your car is outrageous (and i lived in Miami for 18 years and know how expensive it can be). Plus the little things like no ice bucket in the room and upon checkout, it took more than two weeks to get my incidentals deposit back and i had to keep calling. Its disappointing because i really loved staying here but i think its time to become loyal to a new hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Ann,We appreciate your loyalty, and we're sorry to hear about the disappointing service during your most recent visit. This does not represent the level of hospitality we aim to provide, and we'll speak with our staff about your comments. Please also accept our apologies for any issues with the in-room amenities. We'll keep your comments in mind. Please note that deposits are refunded upon check-out, but bank processing times vary. We're sorry for any inconvenience, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Brenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful stay and great hospitality
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Brenna,It was such a pleasure having you stay with us during your time in Miami! We are delighted you thoroughly enjoyed your experience, and that our warm hospitality left a memorable impression on you. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at The Pullman Airport Hotel in a heartbeat next time we go through Miami. The staff is top notch, so welcoming and friendly. We really enjoyed our stay, thank you!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Ian,Thank you for being our guest and sharing such a delightful review. Our team truly is one of the best in the business, and they will be thrilled to know how much you appreciated their friendly service. We look forward to welcoming you back for many more memorable visits.

10/10 Excellent

Aasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. However finding a place to eat nearby is hard to find
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Aasha,Thank you for your review and for giving us a perfect rating! We are delighted you had an enjoyable experience at our hotel. The next time you join us, don't hesitate to reach out to our dedicated team with any questions about the area, as we would be happy to do our utmost to assist. It was a pleasure having you here, and we hope you return soon.

8/10 Good

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed comfortable and I slept well but the room was a bit stuffy and musty upon entry and for the duration. Maybe it’s the older carpets. There is no fan in the shower and toilet area which would probably contribute to the musty air in the room.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Marsha,Thank you for your thoughtful feedback. We're glad you enjoyed our comfy beds and had a peaceful night's sleep. We also appreciate your feedback about the carpets and fan and will share that with our team, as we're always seeking new ways to improve. It was a pleasure to host you, and we look forward to your return!

10/10 Excellent

Nashell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option! The only thing you might need to be careful with is that the airport shuttle arrived 15min later than it was supposed to be.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Yu,We are glad that you had an overall great stay with us. In addition to your satisfaction, your feedback is valuable to us as well. It will be shared with our team for improvement purposes. Having you as a guest was a pleasure, and we look forward to welcoming you back for an even better experience.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and dining options were perfect for our needs during our short trip.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Michael,Thank you for being our guest and sharing your wonderful five-star review. We are thrilled our pool and dining options were everything you needed for your stay. It would be an honor to welcome you back to Pullman Miami Airport Hotel again someday.

6/10 Okay

Olivia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very old bedroom Bathroom very old and doser broken
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Olivia,Thank you for providing your feedback. We're disappointed to hear your observations regarding the condition of your room and bathroom. Rest assured, we'll address these issues to enhance our guests' experience. Despite this, we're glad you chose to stay with us and hope to have the opportunity to welcome you back for an improved experience at our hotel.

10/10 Excellent

Khalil

Business traveller
Liked: Staff & service, property conditions & facilities
I arrived very late with no luggage and they were very accommodating,
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Khalil,It was our pleasure to accommodate your last-minute lodging needs. We're glad you enjoyed your visit, and we look forward to hosting you again at Pullman Miami Airport Hotel!

4/10 Poor

Pritraj

Disliked: Cleanliness, property conditions & facilities
1. Reception couldn't find my reservation which was frustrating 2. Telephone in room wasn't working properly 3. Wifi didn't work as I found out they spelt my last name wrong which was the wifi password - no apology. 4. The shower was awful, water leaked through the shower head. A bucket and cup would have been better.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Pritraj,The issues you raise are important to us. Please accept our apologies for any issues during check-in as well as for any concerns about the phone, WiFi, and shower. Your feedback will be shared with our team to implement improvements, and we hope you'll allow us another chance to impress you.

10/10 Excellent

Linda

Stayed 2 nights in Mar 2024

10/10 Excellent

Yong Jun,, Frankfurt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a little old hotel. but friendly staffs
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Yong,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in the area, please come see us again at Pullman Miami Airport Hotel!

10/10 Excellent

ERIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for MIA access
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Eric,Thank you for your review of Pullman Miami Airport Hotel! We're happy to hear you enjoyed our convenient airport location. It would be our pleasure to host you again on your next travel journey.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Simon,We're thrilled you had a wonderful experience at Pullman Miami Airport Hotel. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another memorable stay.

4/10 Poor

Jessie

Travelled with partner
Disliked: Cleanliness
The property overall was run down. It needs an extensive overhaul, in my opinion. The room had a great view, but it felt dirty. The vent looked like it had black mold. I definitely wouldn’t stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.

10/10 Excellent

Pierre

Liked: Cleanliness, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Pierre,Thank you for sharing your short, yet delightful, five-star review. We are thrilled you were impressed with your stay at Pullman Miami Airport Hotel and look forward to welcoming you back again soon.

6/10 Okay

hamid, Palm Beach Gardens

Travelled with partner
The property could use updated furniture and carpets, and a whole new bathroom update! The parking fee of $30./night was unnecessary especially when there were not many available.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Hamid,Thank you for sharing your valuable thoughts. While we hope you slept comfortably in our accommodations, we've noted your suggestions and feedback for future consideration. Although we understand your thoughts on our parking fee, please know this information is published online. We appreciate the opportunity to host you, and we hope you'll return.

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Venesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

PAULA

Property was old. The room looked as if was flooded at some point, hair on the sheets and mold along the trim.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Paula,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the condition of the room. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

8/10 Good

daniel, Boynton beach

Stayed 1 night in Mar 2024

8/10 Good

John

Stayed 1 night in Mar 2024

10/10 Excellent

Cherridan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the scenery !
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Cherridan,Thank you for your compliments on our beautiful scenery. We're glad you enjoyed your visit, and we look forward to hosting you again at Pullman Miami Airport Hotel!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great spot for a stopover in Miami - we were headed to the Caribbean - it’s a fun vibe, has a little Miami styling, super nice staff. Mostly 4 stars because it’s aging and also I don’t think you would actually spend a week vacationing there, but it’s inexpensive - and be sure to get a water view room. I felt it was a great value and will always stay there if I’m going through Miami.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Ian, Thank you for highlighting the great value offer and for making us your go-to hotel in Miami! We hope you had a blast while in the Caribbean and would love to have you back for another five-star stay the next time your adventures bring you back to the area.

10/10 Excellent

Patty

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

CARMEN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Carmen,Thank you for choosing Pullman Miami Airport Hotel! We're glad our attention to cleanliness impressed you, and we look forward to your next visit.

10/10 Excellent

Karen

Liked: Amenities
Property & staff were very nice. Excellent food in the restaurant.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Karen,It was an honor to host you at Pullman Miami Airport Hotel. Our team is delighted you were impressed with our delicious food and friendly hospitality. Thank you for this kind review, and we can't wait to welcome you back.