stay here if you want anxiety and neausa
Posted 25-Jul-2016 on Hotels
There were visible stains in the carpet in the room as well as through out the stairwell that was not air conditioned and had a foul smell. The room had a could smell as well. During breakfast I discovered the milk that was supposed to be for cereal was spoiled. There was mold and water residue. No thanks! I tried to let the front desk know but no one was there. I needed to eat so I went back to my food, she comes out a few minutes later asking why it was there. I explained and she apologized, cleaned the milk, brought new milk. Then, as I returned to my room I called the front desk for maintenance because the AC unit was so noisy and I had to turn it off just to sleep. The person who came was not trained on fixing the a.c unit so I called the front desk again and reassured me I would be able to have a different room once I cleared my things from the original room. I get down there and a maid is speaking to the front desk clerk and another co-worker. She was loud, had an attitude, & had no recognition for when I became present. The front desk clerk was very nice and apologized but it was noticeable. I could not stay and wait for the new room to be ready so I had to take my things with me and go about my business. I called the hotel to check out early because I could not stay another night. Too many issues with the hotel and overall experience.
Comment from Hotel Management
4-Aug-2016 by General Manager, Hotel Management
Thank you for your review. All your comments are essential and I apologize for any miscommunication during your stay. Bad service is never excused and for that I am sorry. We will ensure your feedback will be given to our housekeeping staff. We appreciate your business.
LQ Customer Care