6/10 Okay
ANNIE
Travelled with family and small children
Jan 18, 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
We chose to stay at the Hyde Beach House for our family vacation based on previous reviews. Unfortunately, they must be out of date reviews because we found the cleanliness to be sub-par at best. The couch was disgusting and I wouldn’t let my toddler even touch it. I requested an extra sheet and covered the couch with it. The floor has dirt smeared into the tiles. It looks as though the cleaning staff attempted to clean it, but the sticky residue was leftover and hairs and dirt just stayed. The shower leaked all over the bathroom floor. I requested extra towels to help mop it up and I was met with resistance. Before we had even opened the door upon arrival a member of the cleaning staff mentioned they put in a request to clean our balcony… which was filthy and never happened during our one week stay. I called down to the front desk to ask for someone to come and look at our TV, as it wasn’t working in the living room. The batteries look corroded and I requested new ones. Although the staff wasn’t rude, they requested I go to the 7/11 downstairs and get new ones.
We did figure since we were staying in a 1bedroom suite with a full kitchen (fridge, oven, stove, dishwasher and laundry in unit) that were might be some dish soap, sponge etc. nothing. We had to go to the nearby Walmart to buy all the cleaning supplies and paper towels for our stay. I figured at the very least they would provide us with sample sized products.
Overall, our stay at the Hyde was disappointing.