Outdoor pool, sun loungers

Reviews of Hilton Garden Inn Fort Lauderdale Airport-Cruise Port

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 501 out of 1001 reviews" "
Rating 8 - Good. 281 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

joshua

Business traveller
Liked: Cleanliness
Disliked: Staff & service
While checking In staff member Chevany coulsion was very rude and not helpful. Entered room to find mold in the shower and self falling off. Hot tub was broken and not heated. Came down and water was pouring from the ceiling in the lobby one morning. Location was great and close to a bunch of restaurants and stores
Stayed 2 nights in Apr 2024

6/10 Okay

Baetis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was wonderful.
Stayed 1 night in Apr 2024

6/10 Okay

Julianna

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Bernavette

Stayed 1 night in Apr 2024

4/10 Poor

Jessica

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Disappointed that the hot tub was not warm even. It might have been 75 degrees. Also, our room remote control was missing and we had to get them to fix that which entailed a 20 minute shift in our plans. Also, breakfast was Not included and for the price along with the other issues we were disappointed in the stay.
Stayed 2 nights in Apr 2024

8/10 Good

Christine

Travelled with partner
Liked: Staff & service, amenities
I really liked the location. Great shopping and eateries close by. I did not like the air conditioner and the noise it made every 20 minutes or so. It was very loud.
Stayed 1 night in Apr 2024

4/10 Poor

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Heidi

Clean, quiet, used airport shuttle, very friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah, Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
property was nice and refuburshed.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel that just needs some room renovations
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So far so good!
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Pool is incredible! My son loved it! Not too busy either! Fantastic Walk-in distance to shopping! The hotel is ok, breakfast is also ok, staff is great! Bed isn’t too comfortable. I booked because I read the reviews on bed being comfortable, I was a bit disappointed. Also Pillows are very very soft you, you may need to ask for extra pillows to sleep better.
Stayed 4 nights in Mar 2024

6/10 Okay

Mason

Disliked: Cleanliness
The food was within walking distance. Not terrible area was loud at night , bathroom was dirty. Just needed to be cleaned better
Stayed 1 night in Mar 2024

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property!! Only negative was the hot didn’t work..bummer.
Stayed 1 night in Mar 2024

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Clean and professional!
Stayed 1 night in Mar 2024

10/10 Excellent

Maria Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

vincent de

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
hotel 5 minute walk to shopping area with many restaurants. The water in the shower and basin was warm at best most of the time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Luz

I stayed for one night and I am very pleased. Clean hotel, cozy and comfortable rooms. The staff is very nice and helpful. I’ll stay here again. Thank you!
Stayed 1 night in Mar 2024

6/10 Okay

Joanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Didn’t like when checking in were told they would contact us when room available and they did not
Stayed 1 night in Mar 2024

8/10 Good

Carol

Travelled with family
Liked: Property conditions & facilities
Property management needs to reassess the free shuttle to airport that they offer. Lobby is filled with people at all times taking advantage of this which is a great perk. However……they need to have a schedule so that people know when they will get to take the shuttle. The morning we left to go to airport, there were 20 people that eventually arrived in the lobby. Each of us were only told the shuttle leaves on the hour every hour. Well the van only holds 10 people and luggage. People will miss flights etc due to this. It’s just a jumbled mess. Other than that the hotel is nice, great location. Shopping near by and also several great restaurants.
Stayed 1 night in Mar 2024

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area—convenient shopping and dining. Love the proximity to airport and cruise port
Stayed 1 night in Mar 2024

10/10 Excellent

Roland

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tsan

Stayed 1 night in Mar 2024

8/10 Good

Aileen

Travelled with partner
Liked: Staff & service
We really did like this property. Only two dings. When we first got in our room and flushed the toilet, it was leaking at the floor. I called the front desk, and they responded very quickly. The maintenance guy came and took care of it right away. We had problems with the keycards for our room's lock. We couldn't get it unlocked, so again they sent up a maintenance guy, and he changed the batteries.
Stayed 1 night in Mar 2024

6/10 Okay

Cherie

Stayed 1 night in Mar 2024

8/10 Good

Starla

Liked: Cleanliness, staff & service
Desk very busy, slow service
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in from our cruise ship in Miami earlier than expected and they put us in a room immediately we did not have to wait which was fantastic and very accommodating. We will definitely stay here again free transport to the airport, the rooms are all clean and updated and there is a nice complimentary breakfast! Excellent for before and after your cruise.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Stayed 1 night in Mar 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like it was freshly painted and updated.
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph, Regina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and cruise port.
Stayed 1 night in Mar 2024

8/10 Good

Reg

Travelled with partner
Liked: Staff & service, property conditions & facilities
Out of their control but arrived at the hotel at 10:00 am off a ship and unable to get a room until 3:00.
Stayed 1 night in Mar 2024

6/10 Okay

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice but I would not recommend staying in the room we had. It was supposed to be accessible but the room was not setup well. The pull out bed blocked the king bed so I had to sleep on the sofa so we could get out of the main bed. No bar near the toilet. Also stayed next to elevator so it was loud. Staff was pleasant, restaurant was great.
Stayed 1 night in Mar 2024

8/10 Good

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a convenient location. Within walking distance to many stores and restaurants. Just needs a little more upkeep in the rooms i.e. re-caulk showers, regrout tiles.
Stayed 1 night in Feb 2024

4/10 Poor

Gary

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Kenneth, Holyrood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Leslie

Stayed 1 night in Feb 2024

8/10 Good

Joseph, Regina

Travelled with group
Liked: Property conditions & facilities
Good l location
Stayed 2 nights in Feb 2024

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean property, clean and spacious room, quiet, non-smoking floor, walkable distance to multiple shops and restaurants, complimentary water in lobby was nice. spa/jacuzzi was not in service, breakfast was overpriced and not very good, and the gym did not have access to TV and no cleaning supplies, however the equipment was in working condition.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Amenities
Clean,comfortable.
Stayed 1 night in Feb 2024

4/10 Poor

Sharon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was uncomfortable. There was a noisy vent next to the bed. The mattress was foam and mushy. The pillows were flat. There was only one chair so only one of us could sit. Very uncomfortable!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2024

4/10 Poor

Shelley

Travelled with partner
Disliked: Amenities
Airport pick up was a joke waited a 1/2 hour then when guy came vehicle wasn’t clearly marked asked driver if it was Daina beach Hilton said no called hotel again waited 1/2 hour again same guy shows up and finally understand s me said “ oh I’m sorry I misunderstood “ so waited 1 hr total Them signed up for shuttle to boat dock ask for noon time pick up girl puts down 10:30 when I clearly said noon .that mix up caused confusion .and I’m sorry you can pick up from airport for free but charge20 .00 per person to drop off at boat dock that took about 6 minutes.I usually like Hilton s but never staying here again .I’ve already booked another cruise for 2026
Stayed 1 night in Feb 2024