Exterior

Reviews of Hilton Fort Lauderdale Beach Resort

4 out of 5
Hilton Fort Lauderdale Beach Resort
505 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 629 out of 1073 reviews" "
Rating 8 - Good. 251 out of 1073 reviews" "
Rating 6 - Okay. 101 out of 1073 reviews" "
Rating 4 - Poor. 48 out of 1073 reviews" "
Rating 2 - Terrible. 44 out of 1073 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel I will stay again
Stayed 4 nights in Mar 2024

6/10 Okay

Susheela, Bridgewater

Business traveller
Service is chaotic. Expensive suite did not even have basic supplies. Once you call, it takes forever for someone to address the issues. Stayed there last year as well. Same issues. This is not a budget hotel but they are on a budget when it comes to serving the customers. Tardy service.
Stayed 2 nights in Mar 2024

8/10 Good

JoAnn, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service
Great place to stay. The only negatives would be that the rooms are easily heard. Clear conversations in the next room and walking above us was heard clear as day. Other than that, it was a great location and staff was very friendly.
Stayed 3 nights in Mar 2024
Response from HFTL on Mar 28, 2024
Dear JoAnn,It was our pleasure to facilitate a friendly, convenient stay for you here by the beach. Thank you for choosing Hilton and know that we’d relish the opportunity to serve you again.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Catherine

Great stay
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 28, 2024
Dear Catherine,Thank you for joining us! It was a joy welcoming you to the beach and we look forward to doing so again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great St patty’s day party basicly pushed the guests away from the pool and property way to loud for families on vacation with kids and the drunkin non guests fighting in the restaurant and pool areas Lastly the forced gratuities on party day for guests of the resort then asking for a tip on top of that with the receipt bill
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 28, 2024
Dear Joseph,Thank you for lauding our team! We hope your overall stay was excellent, even if our annual St Patrick’s Day events created an atmosphere that you felt was not in line with your needs. We apologize for any inconvenience and look forward to seeing you in the future when we’re sure we can make your stay shine even brighter.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

EUGENIO

Stayed 4 nights in Mar 2024
Response from HFTL on Mar 28, 2024
Dear Eugenio,It was a joy having you with us! Settle in again soon as we’d love to make your next visit shine even brighter than your last. Take care until then!Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HFTL on Mar 28, 2024
Dear Allison,Thank you for joining us by the water! We trust you had a great time. Until we see you back, we wish you wonderful travels.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Henry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to everything but far enough away to relax.
Stayed 6 nights in Mar 2024
Response from HFTL on Mar 26, 2024
Dear Henry,We’re happy to know that you enjoyed a relaxing, convenient stay with us here by the beach! Our team welcomes you to join us again anytime.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 28, 2024
Dear Danny,Our team was elated to welcome you! Until we have the opportunity again, take care.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Amandeep S

Accomodating staff, clean, friendly
Stayed 8 nights in Mar 2024
Response from HFTL on Mar 26, 2024
Dear Amandeep,Thank you for your kind words! Our team is eager to serve you again when you’re next in Fort Lauderdale.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Kimberly

Travelled with family
Absolutely loved staying here. The staff was so friendly and accommodating. Great dining options on property and in the surrounding area. Loved that the beach was so close and accessible. Great service at the beach as well.
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 25, 2024
Dear Kimberly,Reading that your stay with us, from start to finish, impressed means the world to our team! Thank you for your compliments touching our hospitality, location, and other memorable perks. It was a joy to have you at Hilton and we hope to again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

Theodore

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 26, 2024
Dear Theodore,Thank you for joining us and for your feedback! We would have loved for your stay to have shone even brighter, so please, let us know how we can better care for you when you’re next in the area.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

erica, gloversville

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 25, 2024
Dear Erica,Your feedback is appreciated and our team hopes to see you with us back by the beach very soon!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Chris

Stayed 1 night in Feb 2024
Response from HFTL on Mar 22, 2024
Dear Chris,We were glad to have you with us and look forward to seeing you back by our wonderful beach!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has everything you need. Staff were accommodating and friendly. Beds were comfortable and room was clean. Sheets could be a nicer cotton. Housekeeping staff also provided what we needed. Great location. We will be back.
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 22, 2024
Dear Elisa,We look forward to having you back and are glad that your recent visit with us left a stunning impression! Thank you for lauding our team, location, and more. Until we have the opportunity to share all of the above with you again, take care.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Maureen

Travelled with family
Great rooms, pool and view of beach
Stayed 3 nights in Mar 2024
Response from HFTL on Mar 22, 2024
Dear Maureen,It sounds as though we checked the boxes for you! Thank you for choosing Hilton. Our team would be delighted to welcome you again.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Elizabeth, Pulaski

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that cleaned our room was amazing....Great spirit and very kind and accommodating to us with a great cheer about her.
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 22, 2024
Dear Elizabeth,We’re happy to read that our cleaning team had an impact on your visit! We’ll be sure to share your kind words and hope to see you back in Fort Lauderdale soon.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

THEODORE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from HFTL on Mar 22, 2024
Dear Theodore,Thank you for allowing us to care for you! Until we see you back in Fort Lauderdale, we wish you the best.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Trisha Leigh Nordstrom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was that there were not any walkable restaurants outside of what was placed in hotels.
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 19, 2024
Dear Trisha,Thank you for your feedback! In addition to our many on-site options, there are actually several dining opportunities within a 10-minute walk of our front doors and many more a very short drive away. Let us know if you’d like offsite suggestions when you’re next with us and we’ll be glad to point you towards some of our favorites.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 22, 2024
Dear Beth,Thank you for joining us and please make yourself at home with us again soon!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Julia Daniela Haro

Stayed 3 nights in Mar 2024
Response from HFTL on Mar 19, 2024
Dear Julia,Thank you for your perfect feedback! We’re warmed to have had the opportunity to care for you and can’t wait to do so again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean. Restaurant on site was terrific. Great happy hour at the bar right. Excellent pool staff as well. We will stay there again.
Stayed 3 nights in Mar 2024
Response from HFTL on Mar 14, 2024
Dear Christian,Our team would be glad to have you back with us and appreciates you lauding the dining experiences, memorable location, and fun our property has to offer. Until we see you back by the beach, take care.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location in front of the beach; this does bring on traffic and additional noise, but the rooms are soundproof. We enjoyed many dining options nearby. The daily parking is the only downfall as it is at a premium price.
Stayed 7 nights in Mar 2024
Response from HFTL on Mar 14, 2024
Dear Rachel,We’re warmed to read that our location and the easy access it offers to many of Fort Lauderdale’s best experiences resonated with you during your stay, presumably among our property’s other memorable qualities. Continue to expect excellence and for us to drive value in all the ways we can during each of your future visits. We hope your return comes to pass soon!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

John Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved proximity to the beach. Fitness facilities were way too small for this size hotel.
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 14, 2024
Dear John,We love our beachside location and are glad it left a lasting impression on you! Thank you for that feedback and your perspective on our gym. We hope that outside of that amenity, you found a lot of joy in what we offer, as we look forward to sharing it all with you again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good locatinon. Bit dated nice pool and gy
Stayed 9 nights in Feb 2024
Response from HFTL on Mar 12, 2024
Dear Martin,We love our location here by the water and are glad you did as well, alongside some of our other property perks! Thank you for choosing Hilton and please join us again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

2/10 Terrible

Todd

Travelled with partner
Disliked: Property conditions & facilities
The room I stayed in was horribly laid out. Television was off center to the far right. Couldn’t open closet door open because it bumped into the shelf that held the dresser. Mini fridge was in closet with nothing inside, no water, nothing. Toilet paper you could see through. Had to go to the front desk for bottled water and only allowed one for each person. Had to valet park and it cost 58 dollars a day. Resort fee, a fee just because, was 45 dollars a day. Not what I expected for 600 dollars a night. The details matter. Go to the four seasons or the loft in Fort Lauderdale.
Stayed 3 nights in Mar 2024
Response from HFTL on Mar 16, 2024
Dear Todd,We appreciate your feedback and hope that you found convenience in our beachfront location and satisfaction in our team’s attention to hospitality. It’s clear in reading your comments that you were not satisfied with your accommodation which set a less-than-stellar tone for your visit. We’re sorry about that. Know that, in the future, if you’re ever less-than-satisfied with your room, our team is eager to make any changes to rectify matters. Just let us know next time how we can make your visit more comfortable. We’d be overjoyed to have another opportunity to impress you and until then, wish you the very best.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from HFTL on Mar 12, 2024
Dear Maximillian,Thank you for your perfect score! Our team can’t wait to make your next visit shine every bit as bright.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Donna

Travelled with partner
Liked: Staff & service, amenities
The place is pretty. It wasn’t as clean as I would have expected. The room felt very damp. The chairs on the balcony did need replacing but for a quick in and out stay it’s was ok.
Stayed 2 nights in Mar 2024
Response from HFTL on Mar 12, 2024
Dear Donna,Our team was overjoyed to welcome you to our home here by the beach and are happy to know that, overall, you enjoyed your stay. We would have loved for your room to have resonated with you more than it did and want you to know that your feedback on its condition will be discussed internally to empower better consistency going forward. Expect more when we next have the joy of seeing you here in sunny Fort Lauderdale.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always so helpful and so friendly!
Stayed 5 nights in Mar 2024
Response from HFTL on Mar 12, 2024
Dear Megan,You can always count on exceptional hospitality whenever you choose to make our Hilton your home! Thank you for celebrating us and please join us again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from HFTL on Mar 12, 2024
Dear Alexandra,We appreciate your stellar feedback! Until we see you back by the beach, take care.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 12, 2024
Dear Gianna,Our team can’t wait to welcome you again and thank you for trusting us with your care. Until next time, happy travels!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

John C

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 3 nights in Mar 2024
Response from HSM on Mar 9, 2024
Dear John,Thank you for lauding our location here by the water! It was a joy to share that and everything else that makes us special. Here’s hoping we see you back soon.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Christian, Redwood Meadows

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall the staff was very helpful, and friendly. Rooms were so clean. The issue I have with this hotel, is that we booked a suite, complete with kitchen, yet there was nothing there for the kitchen. No cutlery, no dishes, no cups.. no cups in bathroom.. anything you needed with respect to the kitchen, you had to ask for. Frustrating. But overall, the stay at the Hilton was positive.
Stayed 7 nights in Feb 2024
Response from HSM on Mar 9, 2024
Dear Christian,We’re warmed to know that your overall stay with us delighted! It was our pleasure, of course, to have you. Our team apologizes for any inconvenience that arose from our kitchenware upon-request workflow. This is a process we put in place to ensure proper sanitization of those items and your feedback is appreciated. We hope what you enjoyed about your visit draws you back for another as we’d love to see you again.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

JaVonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, I enjoyed the pool, beach, spa (massages) and restaurants. Recommend!
Stayed 3 nights in Mar 2024
Response from HFTL on Mar 8, 2024
Dear JaVonne,Thank you for recommending us! It was our pleasure to be a part of your Fort Lauderdale experience. Look forward to the same exceptional amenities, spa experienced and more when you next join us.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Amberlie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay here. Everything was good other than the late housekeeping, which happens after 4pm everyday. Make it difficult to plan for dinner. The pool also seemed rather understaffed.
Stayed 5 nights in Mar 2024
Response from HFTL on Mar 8, 2024
Dear Amberlie,Reading that you enjoyed a wonderful stay with us warms us! Do accept our apologies for any housekeeping issues you ran into. If ever you need service on a particular schedule, let us know and our team will do everything we can to accommodate. We look forward to ensuring that your next stay shined even brighter than your last!Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Karen, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were doing construction in front lobby in the middle of crowded areas and people waiting. I left for airport very early in order not to hear loud noise. Also pool was ridiculous. The whole 30 min limit is not really watched and there were never any spots available
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 8, 2024
Dear Karen,Thank you for your feedback! We trust that you had a blast exploring our beachside location. To your constructive comments, to accept our apologies for any disturbance caused by our progress and issues you encountered by the pool. We do try out best to enforce considerate use of our poolside chairs and will continue to balance being respectful of guests who have claimed spaces and those who are wanting space in equal measure. Look forward to an even better stay when new next have the joy of welcoming you.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

TRACEY

Stayed 3 nights in Mar 2024

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the beach
Stayed 3 nights in Mar 2024
Response from HFTL: on Mar 8, 2024
Dear Deanna,We’re glad that you got a lot out of our location here by the water! Our team was overjoyed to welcome you and looks forward to your return.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Karen Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I stayed longer
Stayed 3 nights in Mar 2024
Response from HFTL on Mar 8, 2024
Dear Karen,We would have loved to have had you with us for longer as well but are glad that the time we enjoyed together resonated so fully. Our doors are forever open to you here in fort Lauderdale!Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

georgia

Liked: Cleanliness, staff & service
Good location in Fort Lauderdale right on the beach. You get 2 beach chairs included but no umbrella ( costs 30$/day). Some rooms are renovated. Other still have a carpet. The shower pressure is low. The worst part is the A/C unit that makes a lot of noise and wakes u up… because it goes on /off intermittently. Still a good stay.
Stayed 4 nights in Mar 2024
Response from HFTL on Mar 8, 2024
Dear Georgia,Our team is warmed to know that you enjoyed our overall stay, thanks in part to our stunning location here by the beach! We do appreciate your constructive notes in addition to your praise and apologize for any inconvenience you experienced via some of your room’s fixtures. Our aim is always to ensure that our spaces exceed expectations so know that your comments will be discussed internally. We look forward to having you with us during your next Fort Lauderdale adventure.Sincerely,Hilton Fort Lauderdale Beach Resort

2/10 Terrible

Kimberley

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The stay was great! We just had a terrible time with the staff and their hospitality
Stayed 4 nights in Feb 2024
Response from HFTL on Mar 8, 2024
Dear Kimberley,While we’re glad to hear that you had a great stay, we’re sorry that you felt our hospitality fell short of perfection. We’d love to understand more fully the issues that you ran into so that we may discuss that feedback internally, so please, if you have any additional notes to share, do connect with us. We wish you wonderful travels and hope to see you back in Fort Lauderdale soon.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thsnkd
Stayed 3 nights in Feb 2024
Response from HFTL on Mar 6, 2024
Dear Patricia,We appreciate your perfect score and welcome you to join us again!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Cathy J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beach and nice pool area
Stayed 3 nights in Feb 2024
Response from HFTL on Mar 6, 2024
Dear Cathy,Thank you for lauding our amenities! We’re glad that you had a blast with us and can’t wait to welcome you again.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Dawn, Rolla

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from HFTL on Mar 6, 2024
Dear Dawn,Our team appreciates you choosing our Hilton and can’t wait to make your next visit shine even brighter. Until then, know that we’re wishing you wonderful travels.Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

kelly, Waterford

Travelled with group
Disliked: Amenities
There is nothing in the hotel lobby. There is no coffee until the shop in the hotel opens at 7am. There are no shops or bakeries or any conveniences nearby. I will not stay here again and would not recommend. Everything in and nearby are unreasonably expensive for a vacation near the ocean. Very disappointing.
Stayed 3 nights in Feb 2024
Response from HFTL on Mar 14, 2024
Dear Kelly,We appreciate your perspective on your visit. Our property offers several on-site dining opportunities and our area, many more. We’re sorry that those choices were not in line with your tastes and we’ll be sure to take that feedback under internal discussion. Should you choose to settle in with us again, know that you are forever welcome to join us here by the beach!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Christine

Liked: Amenities
Great location. So many bars and restaurants within walking distance. Pool heated and music playing and wait staff for food and drinks. Very nice room. Big and clean with view of beach and ocean. We had a junior suite. The staff are all so nice. Would definitely stay here again.
Stayed 4 nights in Feb 2024
Response from HFTL on Mar 2, 2024
Dear Christine,We’d be delighted to welcome you again and are warmed to know that our location, amenities, and so much more left a stellar impression on you! Expect more of the same excellence anytime you trust our team with your care here in unforgettable Fort Lauderdale.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

James Gregson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the fourth hotel we’ve stayed in the very immediate area. This place had an actual bathroom door which was a nice feature. The place was overall a good experience. Staff were friendly enough and place was clean. Negatives? Hot tub wasn’t really all that hot. Poolside spaces were very limited if anyone cares about that. You will be lucky to get a place in the afternoon. Also, a long wait in store if you get there much earlier than check in time. With all that being said, I didn’t get a wow factor but that’s not detrimental at all. We would stay there again !!!
Stayed 3 nights in Feb 2024
Response from HFTL on Mar 6, 2024
Dear James,We would love to welcome you again and appreciate you giving our resort by the beach a go! Our team was happy to serve you and to share with you items you loved like your room’s layout, our attention to cleanliness, and more. We’ll continue to finesse our experience in ways that allow guests to get as much value as possible out of our amenities and our many other offerings. Here’s hoping we see you back soon so you can enjoy firsthand our continued growth!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and view from the balcony. It was the perfect location for my friend and I to do our getaway weekend. Staff was very helpful at the front desk, pool, and beach.
Stayed 4 nights in Feb 2024
Response from HFTL on Feb 28, 2024
Dear Kimberly,We’re heartened to know that you and your friends enjoyed your visit with us so fully! Thank you for that note and know that our doors are forever open to you and any further adventures you have in our beachside community.Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

Rachael

-
Stayed 2 nights in Feb 2024
Response from HFTL on Feb 28, 2024
Dear Rachael,Thank you for your feedback! Our aim at Hilton is to exceed guests’ expectations, so, if you have any thoughts on how we can more fully accomplish that end ahead of you next visit, please let us know. Until your return, we wish you the very best!Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

K

I believe the employees along with there customer service makes or breaks a hotel. My view on the Hilton has changed drastically due to the absolutely rude front desk at check out and the front desk while staying there. Forget going to the pool as a guest you have to pay to lay in a chair yes as a paying staying guest you have to pay money to lay in a chair at the pool !! This hotel was the equivalent as staying at an airport Hilton or any other 3 star hotel. Please do not waist your money! Also, if you book through Expedia you can forget about getting the actual room you booked. We booked a king bed and received 2 queens because our room was booked. Booking through Expedia puts you low on the totem pole they give all there good rooms to guest who book directly!!! Pay $200 more and stay at the four seasons next door!!
Stayed 5 nights in Feb 2024
Response from HFTL on Feb 28, 2024
Dear K,We appreciate your perspective on your stay and agree that hospitality is at the foundation of any memorable hotel experience. We apologize if you felt that our attention to that important quality was less than stellar and would be happy to investigate any specific instances you can share where you were served less than satisfactorily. To be clear, pool chairs are available to our guests free of charge. We do have cabanas available for rent which do carry an additional fee. Also, know that no matter which platform you choose to book with, our team will always try to accommodate you in your room of choice, though, to your point, there are instances where inventory offered through third-party booking companies does not align with our on-site availability which can create the need for adjustments. We’re hopeful that we might have the chance to better serve you in the future and until then, wish you and yours wonderful travels.Sincerely,Hilton Fort Lauderdale Beach Resort