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Rating 10 - Excellent. 1843 out of 3068 reviews" "
The room was nice and we could walk to a number of different stores and restaurants. I did end up with an issue with the staff when I walked out leaving a charger for my laptop in the room. I called the next day to see about how I could get it and they said they would check and call me back. After calling back myself they said someone would call me back the next day. I never got a call.
Friendly staff, seamless check-in. Rooms are clean and comfortable, with an updated bathroom.
Ample parking, $10 nightly. Walking distance to restaurants, shopping and entertainment. This will be my go to when I'm in Fort Lauderdale.
Our stay was good until the last day when my husband discovered 2 bed bugs while laying in bed. I spoke to Lavonne at front desk she was very attentive and made sure the room wouldn’t be stayed in until issue was addressed. I even showed her the photos that were taken. She told me that a manager would reach out to me which never happened. I would have liked accommodations.
Love hotel and amenities. Staff wonderful!
Traveling with a group that includes a couple of elderly people so unable to walk to nearby restaurants.
Would have like a restaurant with larger menu onsite.
Barb
Stayed 1 night in Apr 2024
Response from LaVonne - Front Desk Host on Apr 20, 2024
Thank you for your review! The time and reparation of introducing a great time for our guests travels is a must!
Response from LaVonne - Front Desk Host on Apr 20, 2024
Thank you for your review! The time and reparation of introducing a great time for our guests travels is a must!
8/10 Good
Eileen
Apr 19, 2024
Liked: Cleanliness
The location of the property is perfect, shopping and restaurants abounds in very short walking distance.
The hotel itself looks nice from the outside however inside it is a little tired looking - furniture and carpets could use some refreshing but the beds are super comfy, the layout of the rooms/suites are quite generous. Breakfast was good however the offerings should be replenished more frequently (dishes, utensils and food went missing and not replenished on a timely basis). What would be very appreciated would be to have a proper café in the building (as opposed to a counter across the road that "serves" Starbucks coffee but not a true Starbucks.
They provide a free shuttle form the airport, which was really nice for the 8 of us traveling together. We had a 2 bedroom suite with a kitchen, the room size was perfect for our group. You could easily walk to eat, shop and they are a hotel that is typically used for people to stay prior to boarding a cruise ship.
Elizabeth
Stayed 2 nights in Apr 2024
Response from LaVonne - Front Desk Host on Apr 20, 2024
Thank you for your review! The time and reparation of introducing a great time for our guests travels is a must!
The only disappointing thing was the airport shuttle service pick up from the airport. It took 1 hour and 20 minutes for the shuttle to arrive. Delayed due to lack of other shuttle bus. There were only 2 per the company that was providing service for many arriving customers.
Just an overnight stay but clean, comfortable and friendly staff, with cruise port shuttle available
David
Stayed 1 night in Apr 2024
Response from LaVonne - Front Desk Host on Apr 13, 2024
We love getting feedback from the guest! You need a great start to your vacation as you set sail. We are glad to be the first step! Please visit us again!
Great proximity to the airport, but really nothing to do closeby, unless you like shopping !! Have to Uber/Taxi otherwise.. Rooms were nice and spacious and clean, nice pool, breakfast was soso-but is free to can't complain, lots of fast food eateries very close by.
Carey Albert
Stayed 3 nights in Apr 2024
Response from LaVonne - Front Desk Host on Apr 13, 2024
We love getting feedback from the guest! You need a great start to your vacation or as you set sail. We are glad to be the first step! Please visit us again!
We had just arrived from a cruise. We were given our room right away. The girl on the front desk was very pleasant to deal with. The room was excellent. We ate that evening in the bar. Food was very good pub fare. Very impressed. Free shuttle to the airport.
Maria
Stayed 1 night in Apr 2024
Response from LaVonne - Front Desk Host on Apr 13, 2024
We love getting feedback from the guest! You need a great start to your vacation or as you set sail. We are glad to be the first step! Please visit us again!
Response from LaVonne - Front Desk Host on Apr 13, 2024
We love getting feedback from the guest! You need a great start to your vacation or as you set sail. We are glad to be the first step! Please visit us again!
The rooms are great! They are spacious and clean. They have a kitchen which is really convenient. There is nearby shopping and dining and it is all within walking distance.
Lelani
Stayed 1 night in Mar 2024
Response from LaVonne - Front Desk Host on Apr 13, 2024
We love getting feedback from the guest! You need a great start to your vacation or as you set sail. We are glad to be the first step! Please visit us again!
Response from LaVonne - Front Desk Host on Apr 13, 2024
We love getting feedback from the guest! You need a great start to your vacation or as you set sail. We are glad to be the first step! Please visit us again!
Great spot to get ready for a cruise
Lots of restaurants in close walking distance
Joanna
Stayed 1 night in Apr 2024
Response from LaVonne - Front Desk Host on Apr 13, 2024
We love getting feedback from the guest! You need a great start to your vacation or as you set sail. We are glad to be the first step! Please visit us again!
Friendly staff, nice and clean rooms, quiet, shopping centre within walking distance.
Nicola
Stayed 7 nights in Mar 2024
Response from LaVonne - Front Desk Host on Apr 13, 2024
We love getting feedback from the guest! You need a great start to your vacation or as you set sail. We are glad to be the first step! Please visit us again!
I like that they were able to accommodate us by letting us check in earlier as we had got off our cruise early in the morning. Service in the restaurant was also good. As well, breakfast is included with your stay which makes it convenient in the morning when getting on the go.
Roderick
Stayed 1 night in Apr 2024
Response from LaVonne - Front Desk Host on Apr 20, 2024
Thank you for your review! The time and reparation of introducing a great time for our guests travels is a must!
10/10 Excellent
Gail
Travelled with partner
Apr 7, 2024
The staff at the front desk were very friendly & helpful. We liked having the kitchen to have a couple of our lunches instead of eating out. The breakfast buffet was tasty & had lots of choices. We also loved the location, close to lots of stores & restaurants. We will be back!
Gail
Stayed 2 nights in Mar 2024
Response from Hyatt House on Apr 8, 2024
With so many hotels to choose from, we are grateful that you choose us. The Hyatt House team appreciate your feedback!
Second time of stayed here and it’s been lovely both times. Location is perfect for my needs. The staff has always been super friendly and helpful! There is laundry facilities. Breakfast is every morning. I get the king suite with full kitchen. I recommend this hotel!
Amy
Stayed 6 nights in Mar 2024
Response from Hyatt House on Apr 8, 2024
With so many hotels to choose from, we are grateful that you choose us. We are happy that you returned. We hope to see you again soon!
This is our second time staying here, room was great, within walking distance to stores and food.
Kelli
Stayed 2 nights in Mar 2024
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcome, so the preparation of our bar and restaurant is all thanks to our bartender, Melissa.
The property was dirty upon arrival we spent 6 nights with housekeeping only coming around 2 twice and the second time is after us going downstairs and let it be known we need them ! We had to go ask for clean towels ! I was disappointed as I had a great experience at another Hyatt house months prior to
Sodiq
Stayed 6 nights in Mar 2024
Response from Hyatt House on Apr 8, 2024
Sorry to hear that your stay was less than ideal. We hope you will give us another chance to make this right. Thank you for choosing Hyatt House
10/10 Excellent
angela
Apr 5, 2024
angela
Stayed 1 night in Jan 2024
Response from LaVonne - Front Desk Host on Apr 6, 2024
The only thing that I did not like, is the shades in the room were broken and ripped. It looked like they were electric shades, but the button nearby did not work. Otherwise, everything was fantastic. The staff were amazing!!
georgeann
Stayed 1 night in Mar 2024
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcome, we apologize on behalf of maintenance for the electric blinds. We will be so grateful if you stay with us again.
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcome!
10/10 Excellent
Shantel
Travelled with partner
Mar 31, 2024
Liked: Amenities
My Stay was Amazing. Nice, Clean and Professional. Staff was Very Friendly. Love 💕
Shantel
Stayed 3 nights in Mar 2024
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcome, so glad you were able to see the efforts. Please stay with us again for your travel adventures
10/10 Excellent
Vivian
Mar 29, 2024
Liked: Cleanliness
Vivian
Stayed 3 nights in Mar 2024
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcome!
10/10 Excellent
Yolanda, Nassau
Travelled with family, Travelled with family and small children
Great for family that requires the kitchenette. Nice area with food and shopping. Friendly and helpful staff. Paid parking was the only negative. There is no free parking anywhere nearby.
Yolanda
Stayed 3 nights in Mar 2024
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcome, sadly or vehicles are the largest tag-along. Please, still consider our hotel when traveling again!
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcomed, so glad you were able to see the efforts made. Please do visit us again for a stay!
Great location a lot to do around. Nice rooms. Kind staff.
Stefano
Stayed 1 night in Mar 2024
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcomed, so glad you were able to notice our efforts. Please stay with us again while you travel.
We got to the hotel at 2am. We had booked our reservation for 4 people and paid extra money for that. Only to check into the room with no blankets or pillows for the pull out bed. The front desk told us they had no more. I had to walk across the street myself to their sister hotel to see what they had. I was then given pillows without pillowcases that were dirty with stains. This is beyond unacceptable. And I was told it is because people are checking into rooms with more people than they put on the reservation. I told them I properly paid for the amount of ppl in our room and yet they weren’t accommodating us. I want to be fully refunded for this stay. This is unacceptable.
Thank you very much for everything the best hotel I ever stayed beautiful surrounded all you need from shopping restaurant McDonald’s Burger King Starbucks, beautiful place to stay I will do it again and again
Isaac
Stayed 8 nights in Mar 2024
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcomed!
Hotel is nice and clean. Staff was very friendly and even got us in for an early check in.
Area is fantastic, so many shops and restaurants to choose from all walkable. We also went to the movie theater which is new only five minute walk.
Celeste
Stayed 1 night in Mar 2024
Response from LaVonne - Front Desk Host on Apr 6, 2024
Thank you so much for staying with us! We always want you to feel welcomed, please stay with us again while you travel.
Response from LaVonne - Front Desk Host on Apr 7, 2024
Thank you so much for staying with us! We always want you to feel welcomed!
4/10 Poor
Dinah
Travelled with family
Mar 18, 2024
Disliked: Property conditions & facilities
Hotel room was in bad condition. Dingy musty smell wall paper peeling in bathroom tiny out dated room. Needs maintenance in room and down stairs smelled like a wet dog. Definitely wont recommend.