Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 473 avis sur 1484." "
10 – Excellent
473
Note de 8 – Bien, d’après 308 avis sur 1484." "
8 – Bien
308
Note de 6 – Acceptable, d’après 227 avis sur 1484." "
6 – Acceptable
227
Note de 4 – Médiocre, d’après 205 avis sur 1484." "
4 – Médiocre
205
Note de 2 – Terrible, d’après 271 avis sur 1484." "
2 – Terrible
271
7,2/10
Propreté
6,8/10
Service et personnel
7,0/10
Commodités
7,6/10
État et installations de l’hébergement
7,4/10
Écoresponsabilité
Avis
10/10 – Excellent
Jean-Francois
Voyage en famille avec de jeunes enfants
27 mars 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very nice place well located
Jean-Francois
Séjour de 2 nuits en mars 2024
General Manager a répondu le 2 avr. 2024
Dear Ms. Francois, Thank you for the review of your stay at Hyde Resort & Residences. We appreciate you pointing out our convenient location. We are happy you enjoyed your time with us, and we look forward to welcoming you again soon.Best Regards, Anke GraichenGeneral Manager
2/10 – Terrible
Pascal
Voyage en groupe
17 nov. 2023
Points faibles : Propreté, état et installations de l’hébergement
bad service
dirty
cold pool
very expensive bar service
last time at this hotel
Pascal
Séjour de 3 nuits en novembre 2023
General Manager a répondu le 18 nov. 2023
Dear Pascal, Thank you for being our guest and for sharing your feedback. We are genuinely sorry for not meeting your expectations and the level of service you received from our associates. We can assure you that this is not indicative of our service culture, one that is based only on the highest quality standards. Your comments have been shared appropriately and will be addressed. We have also taken additional note of your comments as this helps us improve going forward. We are grateful for your patience and hope to have another opportunity to provide you with the outstanding hospitality you should have received during this visit.Best Regards, Anke GraichenGeneral Manager
4/10 – Médiocre
Robert
18 avr. 2022
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Très peu de commodités fournis dans le condo (beau en photos et c’est tout). Balcon hyper bruyant (rien de relaxant là). Stationnement valet « obligatoire » et coûteux. 42 étages…. Ça fait du monde. seulement 3 ascenseurs fonctionnaient. Attente à chaque fois (5 à 10 min). Considérant le prix demandé, je j’y retournerai jamais.
Robert
Séjour de 3 nuits en avril 2022
- General Manager a répondu le 19 avr. 2022
Hi Robert, Thank you so much for sharing your review with us. While we are disappointed to hear that your stay experience did not meet the experience our guests have come to expect, we appreciate your feedback and can assure you that it will be shared with our team. Kind Regards.
10/10 – Excellent
Jean-Pierre
Voyage en famille
26 janv. 2020
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Jean-Pierre
Séjour de 1 nuit en janvier 2020
General Manager a répondu le 26 janv. 2020
Jean-Pierre, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyde Resort & Residences, and we look forward to welcoming you back soon.
Sincerely,
General Manager
6/10 – Acceptable
Robert, Mtl
Voyage en famille avec de jeunes enfants
5 janv. 2020
Points forts : Commodités
Points faibles : Propreté, service et personnel
L’emplacement de l’établissement était parfait et la vue de la chambre également. Par contre la
Propreté laissait à désirer pour une chambre de ce prix. Le balcon était malpropre. L’attente aux ascenseurs était interminable.
Robert
Séjour de 1 nuit en janvier 2020
General Manager a répondu le 5 janv. 2020
Dear Robert, We are glad that you loved our location and that you were pleased with the beautiful view from your room. That being said, please accept our sincere apologies for the cleanliness issues you encountered in your room and on the balcony. We have discussed your comments with our housekeeping department to make sure that this does not happen again. We are also sorry for issues with our elevators being slow at times during your stay. Our engineering team is checking that the elevators are functioning properly, however, during our busiest times when many guests and families are visiting our resort the elevators can become overburdened. Your valuable comments are all appreciated and we hope that you will come back again soon for the seamless experience you deserve. Thanks again. Sincerely, General Manager
2/10 – Terrible
Voyageur vérifié
Voyage en famille
30 déc. 2019
Points faibles : Propreté, service et personnel
Restez loin de cet hotel. Personnel de gestion arrogant, problème avec les ascenseurs (au moins 20 minutes d’attente pour avoir un ascenseur) chambre malpropre ( pas nettoyé, poils sur le sol et pas de taie d’oreillers)
Honnêtement, nous sommes des voyageurs platinum d’expedia, plus de 45 nuits juste cette année et jamais j’ai du démolir un établissement de la sorte. Terrible experience pour le prix.
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
General Manager a répondu le 31 déc. 2019
Dear Valued Guest,
Thank you for taking the time to leave your review. We never want our guests to leave unhappy, and we sincerely apologize for your disappointing stay. Our team strives to provide impeccable service and timely responses to our guests' needs, and we regret that we let you down. We hope you will give us another chance to demonstrate the exceptional service you deserve.
Sincerely,
General Manager
8/10 – Bien
Voyageur vérifié
11 déc. 2019
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
General Manager a répondu le 12 déc. 2019
We are delighted you had a great stay at Hyde Resort & Residences. Thank you for the nice rating, and we look forward to hosting you again soon.
Sincerely,
Victor Carmona,
General Manager
10/10 – Excellent
Linda
Voyage en famille
6 déc. 2019
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Linda
Séjour de 2 nuits en novembre 2019
General Manager a répondu le 8 déc. 2019
Linda, we are delighted you had an outstanding stay at Hyde Resort & Residences and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
Sincerely,
Victor Carmona,
General Manager
4/10 – Médiocre
Voyageur vérifié
Voyage en famille
9 janv. 2019
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
aimé: propreté partout (chambre-lobby-restaurant-piscine)
décevant: check in retardé
manque de serviettes et autres commodités à tous les jours
ds notre chambre
frais journalier important pour la plage sans pouvoir en profiter
frais élevé pour le stationnement
Voyageur vérifié
Séjour de 8 nuits en décembre 2018
General Manager a répondu le 10 janv. 2019
Dear Guest, Thank you for choosing our hotel where we have more of everything you love. We strive to provide outstanding service and hospitality to every guest, yet it seems we fell short this time. This is not typical, as we specialize in flawless service, and we hope you will see it as an isolated incident. We would like the opportunity to serve you better in the future and hope you will consider a return visit.
Sincerely,
Victor Carmona
General Manager
8/10 – Bien
Voyageur vérifié
21 oct. 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
General Manager a répondu le 22 oct. 2018
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at the Hyde Resort & Residences look forward to having you stay with us again.
Sincerely,
Victor Carmona,
General Manager
10/10 – Excellent
Pascal
5 août 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Extra mais isolé
Un peu trop isolé, loin centre ville et animations
Pascal
Séjour de 1 nuit en août 2018
General Manager a répondu le 6 août 2018
Pascal, thank you for being our guest at the Hyde Resort & Residences. We are sorry for not meeting your expectations with our location. We hope this didn’t overshadow your otherwise great visit and that you will choose us again in the future.
Sincerely,
Victor Carmona,
General Manager
8/10 – Bien
bernard
31 juill. 2018
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Appartement magnifique
Logement parfait mais problème d attente ascenseur
Parking cher et en voiturier
Piscine avec de nombreux enfants
Vue magnifique du 30 ème étage
bernard
Séjour de 6 nuits en juillet 2018
General Manager a répondu le 1 août 2018
Bernard, thank you for choosing to stay at the Hyde Resort & Residences. It’s good to know that you loved our beautiful accommodations along with exceptional views. However, we’re sorry for the inconvenience you experienced during your stay. It was our pleasure hosting you, and we hope to see you again soon!
Sincerely,
Victor Carmona,
General Manager
10/10 – Excellent
Voyageur vérifié
28 mai 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hôtel: personnel agréable et serviable, très bons services.
Les seuls points négatifs sont les ascenseurs vraiment longs et le manque de commerces et restaurants à proximité.
Voyageur vérifié
Séjour de 3 nuits en mai 2018
General Manager a répondu le 8 juin 2018
Thank you for staying with us at the Hyde Resort & Residences. We’re glad to read you were pleased with the service you received from our staff, but we’re sorry for the delays you experienced due to the elevators. On behalf of everyone here, we invite you to stay with us again the next time you visit Hollywood Beach.
Sincerely,
Victor Carmona,
General Manager
8/10 – Bien
Mario
16 mars 2018
Points forts : Propreté, confort de la chambre
Mario
Séjour de 7 nuits en mars 2018
General Manager a répondu le 17 mars 2018
Mario, we appreciate you sharing your kind rating of Hyde Resort & Residences. It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to our area.
Victor Carmona,
General Manager
10/10 – Excellent
Kimberly
Voyage en famille
27 mai 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Would definitely recommend
Kimberly
Séjour de 4 nuits en mai 2024
10/10 – Excellent
Joao vitor Begio, Fort Collins
Voyage en famille
26 mai 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Excellent!!!
Joao vitor Begio
Séjour de 3 nuits en mai 2024
General Manager a répondu le 26 mai 2024
Dear Mr. Begio, Thank you for staying at Hyde Resort & Residences and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards, Anke Graichen,General Manager
10/10 – Excellent
Goran, Forest Hills
Voyage en famille
23 mai 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice and spacious rooms. Large balconies.
Goran
Séjour de 2 nuits en mai 2024
General Manager a répondu le 24 mai 2024
Dear Goran, Thank you for reviewing your stay at Hyde Resort & Residences. We are glad to learn you enjoyed your time with us and especially loved our spacious accommodations with a balcony. It was our pleasure to have hosted you, and we look forward to doing so again soon. Best Regards, Anke Graichen,General Manager
8/10 – Bien
Samuel
Voyage en famille
19 mai 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Relaxable time
Samuel
Séjour de 4 nuits en mai 2024
General Manager a répondu le 20 mai 2024
Dear Samuel, Thank you for your kind review. We are glad you enjoyed your time at our resort soaring directly above the Atlantic Ocean to be an airy, sensory oasis for our guests to relax and rejuvenate. We are glad you chose to stay with us at Hyde Resort & Residences and hope to see you again soon.Best Regards, Anke Graichen,General Manager
10/10 – Excellent
Nija
13 mai 2024
Points forts : Propreté, état et installations de l’hébergement
Nija
Séjour de 2 nuits en avril 2024
General Manager a répondu le 15 mai 2024
Dear Nija, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyde Resort & Residences. We look forward to your return and wish you all the best with your future travels.Best Regards, Anke Graichen,General Manager
2/10 – Terrible
Luis
7 mai 2024
Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
They overbooked me they double charge me and still two weeks later have not received my credit in my credit card
Luis
Séjour de 1 nuit en avril 2024
General Manager a répondu le 12 mai 2024
Dear Luis, Thank you for sharing your review. We want to extend our apologies for not being able to provide you with a room and for the financial concern you encountered. We completely understand your frustration and the inconvenience this caused you. Your feedback, and also your patience in these matters, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Best Regards, Anke Graichen,General Manager
2/10 – Terrible
Josh
3 mai 2024
Points faibles : Propreté, état et installations de l’hébergement
I have never had worst experience at hotel then I had the Hyde I will never go back there again, they have this key system that never works for the room and I’m go back forth to the front desk trying to get my room to open, there customer service is the worst I’ve ever seen in my life from the receptionist to the manager.. The valet huge mess.. never go to the Hyde
Josh
Séjour de 6 nuits en avril 2024
General Manager a répondu le 5 mai 2024
Dear Josh, Thank you for being our guest. Please accept our sincere apologies for not meeting your expectations and for the issues you encountered with your room key and our service. We strive to provide wonderful hospitality and a seamless experience to all of our guests; therefore, we truly regret that this was not your experience. We understand your frustration and the inconvenience caused. We are taking appropriate steps with the relevant teams to ensure future guests do not encounter the same issues. We hope you will accept our apologies once again and reconsider giving us another chance to show you the outstanding stay that we typically provide.Best Regards, Anke Graichen,General Manager
4/10 – Médiocre
David
Voyage en famille
3 mai 2024
Elevators are horrible
Improve beach service
Too over populated
David
Séjour de 8 nuits en avril 2024
General Manager a répondu le 4 mai 2024
Dear David, Thank you for your review of your recent stay with us. We apologize for the frustrations you experienced with our elevators and at the beach. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback. While we know that this visit did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Best Regards, Anke Graichen,General Manager
10/10 – Excellent
Dina, Forest Hills
1 mai 2024
Points forts : Propreté, état et installations de l’hébergement
Dina
Séjour de 6 nuits en avril 2024
General Manager a répondu le 3 mai 2024
Dear Dina, We are delighted with your rating! It's wonderful to know that you enjoyed your stay at Hyde Resort & Residences. We look forward to serving you again in the future.Best Regards, Anke Graichen,General Manager
10/10 – Excellent
Aviel
26 avr. 2024
Points forts : Propreté
Aviel
Séjour de 1 nuit en avril 2024
General Manager a répondu le 27 avr. 2024
Dear Aviel, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyde Resort & Residences. We look forward to your return and wish you all the best with your future travels.Best Regards, Anke Graichen,General Manager
4/10 – Médiocre
JOSHUA
22 avr. 2024
JOSHUA
Séjour de 2 nuits en avril 2024
General Manager a répondu le 13 mai 2024
Dear Joshua, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Anke Graichen,General Manager
2/10 – Terrible
Aileen
Voyage d’affaires
21 avr. 2024
Points forts : Propreté
Points faibles : Commodités
Where do I start my check in lady was ghetto and rude then I get locked out of my room two different times so I had to go back down stairs and let them know I requested a ocean view I got a partial refund and ocean view then at 5;00 am I get a notification that my card was trying to charged in additional 3 hundred something which my bank sent me fraud alert when I went downstairs too express my stay the same lady was there again trying to talk over me when I was trying to explain my problems and concerns I called to speak to a manager and I was told he’s in a meeting I’m
Not happy right now
Aileen
Séjour de 1 nuit en avril 2024
General Manager a répondu le 27 avr. 2024
Dear Aileen, Thank you for selecting us and allowing us to host you. First and foremost, we apologize for the behavior of one of our associates. We are also sorry for the disappointment with the room assigned and the instance of you getting locked out of your accommodation. Moreover, we regret the concern about the charges and being unable to connect with one of our managers. Your patience is valued, and we will share your message appropriately. Best Regards, Anke GraichenGeneral Manager
10/10 – Excellent
Tanya
19 avr. 2024
Points forts : Propreté, état et installations de l’hébergement
I love this hotel. It is upscale. Excellent views.
Tanya
Séjour de 3 nuits en avril 2024
front office a répondu le 20 avr. 2024
Thank you for providing your feedback, we are delighted you enjoyed your stay with us, we hope to see you again soon.
6/10 – Acceptable
Grigoriy
Voyage en groupe
19 avr. 2024
Points forts : Propreté
Points faibles : État et installations de l’hébergement
The building is only seven years but hallways and rooms are already worn out. The dresser in our room had broken drawers. Kitchens cabinets doors were not closing properly. We were downgraded without any prior notice so it was a big surprise. Not pleasant 😕
Grigoriy
Séjour de 7 nuits en avril 2024
General Manager a répondu le 20 avr. 2024
Dear Grigoriy, Thank you for your review. We are sorry our accommodations did not meet your expectations and the maintenance issues you had in your room. We have taken note of your comments and will make sure these are appropriately addressed. Furthermore, we also understand your disappointment with the second room being assigned to you without adequately communicating this change to you. Your comments will be addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality and accommodations you should have experienced on this visit. Best Regards, Anke Graichen,General Manager
8/10 – Bien
Steve
18 avr. 2024
Points forts : Propreté, état et installations de l’hébergement
Steve
Séjour de 5 nuits en avril 2024
General Manager a répondu le 21 avr. 2024
Dear Steve, Thank you for the generous rating of Hyde Resort & Residences. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to city.Best Regards, Anke Graichen,General Manager
8/10 – Bien
Michael
Voyage en famille
17 avr. 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice amenities with a great beachfront location. Only criticism is that it is VERY hard to get in touch with the front desk. I needed to contact them for various reasons before, during, and after the stay. Sometimes I was holding for more than an hour and was bounced around numerous times to different departments. Maybe they need more staff.
Michael
Séjour de 3 nuits en avril 2024
General Manager a répondu le 26 avr. 2024
Dear Michael, Thank you for making Hyde Resort & Residences a part of your travel plans. We are glad to know our wonderful location was the highlight of your great stay and that you liked our thoughtful amenities which added to the enjoyment of your visit. Having said that, we regret the difficulty you experienced in obtaining assistance for your queries. We can understand your frustrations, and we will convey your comments to the team involved. Your rating is appreciated, and we hope we can accommodate you again. Best Regards, Anke Graichen,General Manager
4/10 – Médiocre
Wedad
17 avr. 2024
Points forts : Propreté
Wedad
Séjour de 6 nuits en avril 2024
General Manager a répondu le 18 avr. 2024
Dear Wedad, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards, Anke Graichen,General Manager
10/10 – Excellent
Laura E
Voyage en famille, Voyage avec des animaux de compagnie
14 avr. 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very clean, easy parking, i love the stay in the hyde.
Laura E
Séjour de 2 nuits en avril 2024
front office a répondu le 14 avr. 2024
We are delighted you enjoyed your stay with us, thank you for the feedback and we hope to see you again soon.
6/10 – Acceptable
Kyle
Voyage d’affaires
14 avr. 2024
Points forts : Commodités
The property has a nice beach but the elevators are unbelievably slow at peak hours and is very problematic. Service and friendliness levels of the staff were also bad.
Kyle
Séjour de 1 nuit en février 2024
front office a répondu le 14 avr. 2024
Thank you for the feedback, we will address your concerns and communicate with the staff. Best regards.
10/10 – Excellent
Zenny
9 avr. 2024
Points forts : Propreté, état et installations de l’hébergement
Zenny
Séjour de 4 nuits en mars 2024
General Manager a répondu le 11 avr. 2024
Dear Zenny, Thank you for the wonderful rating for Hyde Resort & Residences! We're delighted to have provided you with an outstanding visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards, Anke Graichen,General Manager
10/10 – Excellent
Ronald Gary
Voyage d’affaires
6 avr. 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice place to stay, I will be back.
Ronald Gary
Séjour de 4 nuits en avril 2024
General Manager a répondu le 7 avr. 2024
Dear Mr. Gary, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff. Your recommendation is appreciated, and we hope to have the honor of hosting you again soon here at Hyde Resort & Residences.Best Regards,Anke Graichen,General Manager
8/10 – Bien
yelena
31 mars 2024
Points forts : Propreté, état et installations de l’hébergement
yelena
Séjour de 5 nuits en mars 2024
General Manager a répondu le 2 avr. 2024
Dear Yelena, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyde Resort & Residences; we hope to see you again soon. Best Regards, Anke GraichenGeneral Manager
10/10 – Excellent
Jordan
30 mars 2024
Jordan
Séjour de 3 nuits en mars 2024
front office a répondu le 20 avr. 2024
Thank you for providing your feedback, we are delighted you enjoyed your stay with us, we hope to see you again soon.
8/10 – Bien
Ziad
Voyage en famille
23 mars 2024
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Great and quiet location. Beautiful view and you Walk out to sand and beach.
- Long wait for the elevators going up and down the condo.
Ziad
Séjour de 3 nuits en mars 2024
General Manager a répondu le 24 mars 2024
Dear Ziad, Thank you for sharing your recent stay with us at Hyde Resort & Residences. Our resort soars directly above the Atlantic Ocean and was designed by architect Debora Aguiar to be an airy, sensory oasis. We appreciate you mentioning how much you enjoyed the exceptional views and peaceful location. That said, we understand the inconvenience caused by longer wait times for the elevators. Rest assured, we will explore measures to enhance the elevator experience for our guests. We value your feedback and hope to welcome you back soon for another rejuvenating stay. Best Regards, Anke GraichenGeneral Manager
6/10 – Acceptable
Karolina
18 mars 2024
Karolina
Séjour de 4 nuits en mars 2024
General Manager a répondu le 20 mars 2024
Dear Karolina, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Anke Graichen,General Manager
6/10 – Acceptable
Alan
Voyage de couple
17 mars 2024
Points forts : Propreté
This property was very average. We had an oceanfront room and got what we paid for although it was on a low level so there was some noise at night from the restaurant below. The elevators take waaaay too long. The pool and pool staff was nice. The Terazzo restaurant was very good although a bit pricey. Valet parking personnel were great but not enough room in front when arriving due to the driveway setup. Overall average stay. Not a place for those seeking spectacular but not bad either.
Alan
Séjour de 4 nuits en mars 2024
Front Office a répondu le 17 mars 2024
Thank you for providing your feedback, we appreciate the positive comments of our staff, will look into your other comments on how to improve. Thank you. Nelson Perez Front Office Manager
10/10 – Excellent
Jasmine
13 mars 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
The front desk was very welcoming and accommodated to my needs while staying as a guest. The room was clean spacious and quiet. Having extra guest entering in and out and parking was super easy in my opinion . Will definitely be staying again
Jasmine
Séjour de 3 nuits en mars 2024
General Manager a répondu le 14 mars 2024
Dear Jasmine, Thank you for choosing Hyde Resort & Residences. Our highest priority is making sure you have an exceptional stay in all areas of our resort, and we are glad we could make that happen for you. It is wonderful to hear how much you loved our comfortable accommodations, especially the exceptional service you received from our front desk team. We will certainly share your words of appreciation with them. We are thrilled to read that you have already decided to return, and we look forward to having the pleasure of hosting you once more.Best Regards, Anke Graichen,General Manager
6/10 – Acceptable
David Gregory
13 mars 2024
Points forts : Propreté, état et installations de l’hébergement
Not child friendly. Can't play with a soft beach ball at the pool area or anything for the matter making it difficult to entertain kids. Also the beach area closes at 4:30 which is ridiculous.
David Gregory
Séjour de 5 nuits en mars 2024
General Manager a répondu le 14 mars 2024
Dear Mr. Gregory, Thank you for choosing to stay with us. We regret not meeting some of your expectations and your disappointment with your beach and pool experience. We understand the frustration caused to you and your family and are grateful to you for sharing your thoughts with us. We always appreciate hearing from our guests as we are continually striving to strengthen our overall guest experiences. We hope that the other aspects of your visit were to your satisfaction and that you will allow us another opportunity to be of service again in the future. Best Regards, Anke Graichen,General Manager
10/10 – Excellent
James kirby
Voyage en famille
13 mars 2024
Points forts : Propreté, état et installations de l’hébergement
Staff was very nice and helpful! The oven didn’t work, they were very quick to look at it but then nobody said anything or acknowledged we were without an oven. we had bought items to bake prior to knowing. Certainly not a huge problem just a minor inconvenience
James kirby
Séjour de 4 nuits en mars 2024
General Manager a répondu le 14 mars 2024
Dear Mr. Kirby, Thank you for staying with us and for your kind remarks about our courteous associates. We appreciate knowing you had a great stay with us overall, except for the inconvenience you encountered with the microwave in your room. It is disappointing to hear that despite our team's efforts to have the unit fixed, it was not resolved to your satisfaction. We appreciate you bringing this to our attention and are grateful for your patience. We will share your message appropriately as we are committed to enhancing our services on all levels. We hope this isolated incident will not deter you from returning to Hyde Resort & Residences, the next time your travels bring you our way.Best Regards, Anke Graichen,General Manager
8/10 – Bien
Mélanie Nichol
Voyage en famille avec de jeunes enfants
6 mars 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
The rooms are great. Beautiful views and very clean. However, they are missing a few key things like scissors and sharp knives (and the front desk cannot provide them).
Mélanie Nichol
Séjour de 6 nuits en février 2024
Front Office a répondu le 7 mars 2024
Thank you for providing your feedback, we will look into your comments on how to improve. Thank you. Nelson Perez Front Office Manager
10/10 – Excellent
Daphne
Voyage en groupe
4 mars 2024
Points forts : Propreté, état et installations de l’hébergement
This property exceeded my expectations. However the lack of hospitality and rudeness from front desk staff needs to be addressed. A property of this caliber should have their staff more customer service friendly. They don’t smile or greet guests during check in/check out. Or, during any interactions. Elevator wait times were not really an issue. However it would be better if the one that was not operational was fixed. Overall a good stay.
Daphne
Séjour de 3 nuits en février 2024
Crystal a répondu le 5 mars 2024
Dear Daphne, Thank you for taking the time to evaluate your stay with us. We know the importance of first impressions therefore, we apologize for the delay you faced. Our goal is to provide warm and thoughtful hospitality to all our guests; therefore, we regret this was not your experience. We will share your comments appropriately as we strive to improve our guest's experience.Thank you, Crystal.
8/10 – Bien
LUIS, Lima
27 févr. 2024
Points forts : État et installations de l’hébergement
The valet parking is too slow, spend too much time to get the vehicles
LUIS
Séjour de 5 nuits en février 2024
General Manager a répondu le 29 févr. 2024
Dear Luis, Thank you for choosing Hyde Resort & Residences Hollywood, Florida for your recent stay. We are pleased to know that your overall experience was pleasant. However, we are sorry for the inconvenience you had with our valet service. We will share your concerns with the appropriate departments and ensure this is not repeated. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Best Regards, Anke GraichenGeneral Manager
2/10 – Terrible
Terri, VERO BEACH
25 févr. 2024
Horrible experience. Absolutely no check in until 4pm. 4 elevators that were impossible to get to come to the floors. Ended up having to walk up and down from the twelfth floor. Room was dirty. Refrigerator smelled like bleach. This place should stop advertising itself as a hotel. It is not. It was condominiums. This. Place can not handle hotel guests. Staff were rude and unacceptable behavior. No where to get ice. Unless you went to the 9 th floor restaurant with your ice bucket. If you were lucky to get the elevator to go to the ninth floor. Otherwise you walked the stairs.
Crazy.
Horrible experience
Terri
Séjour de 1 nuit en février 2024
General Manager a répondu le 26 févr. 2024
Dear Terri, Thank you for staying with us and for writing a review. We apologize for the unsatisfactory experience you encountered during your stay. We understand the importance of a seamless check-in process and efficient elevator service, and we regret any inconvenience caused by the delays and challenges you faced. Our team strives to maintain high cleanliness standards, and we are disappointed to learn that your room did not meet expectations. We appreciate your feedback regarding the refrigerator and will address this matter promptly. Please know that we take your comments seriously and will work diligently to improve our services. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Best Regards, Anke GraichenGeneral Manager
10/10 – Excellent
Thomas
Voyage de couple
20 févr. 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Need more elevators for the number of unit
Thomas
Séjour de 1 nuit en février 2024
General Manager a répondu le 21 févr. 2024
Dear Thomas, It is wonderful to hear how much you enjoyed your stay at Hyde Resort & Residences. We're particularly pleased that you enjoyed your visit. We have noted your feedback about elevators and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards, Anke GraichenGeneral Manager
2/10 – Terrible
CYNTHIA
17 févr. 2024
CYNTHIA
Séjour de 1 nuit en février 2024
General Manager a répondu le 22 mars 2024
Dear Cynthia, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Anke Graichen,General Manager
10/10 – Excellent
Markia
15 févr. 2024
I had a amazing stay
Markia
Séjour de 1 nuit en février 2024
Front Office a répondu le 15 févr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing a memorable experience for our guests is always our top priority, and it's truly gratifying to know that we succeeded in making your time with us enjoyable.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.